• VIP Outlet

VIP Outlet

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Overview

VIP Outlet has a rating of 2.7 stars from 102 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VIP Outlet most frequently mention credit card problems. VIP Outlet ranks 54th among Electronics sites.

  • Service
    50
  • Value
    50
  • Shipping
    49
  • Returns
    27
  • Quality
    48
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
18
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How would you rate VIP Outlet?
Top Positive Review

“Returning customer, no problem returning items”

Gary K.
6/29/23

I've lost count of how many times I've purchased from VIP. They have all sorts of items at different times. Your best bet is just to check in and see what's new. I often find items they list on another site they sell on, then come to their site and buy it for the same or a lower price. Computers, printers, cell phones, air fryers. I've really lost track of all I've bought from VIP, and most of it half of the retail on most other sites. If you do have a return there is no problem and they handle it quickly.

Top Critical Review

“Damaged item, no concern to make right”

John C.
6/8/24

Received my order of a very expensive set of headphones which arrived damaged. Things happen but, there was zero effort to make it right in a timely manner when explaining this was a gift. Not only damaged but, sent a lesser model. Will never work with VIP Outlet again and neither should you.

Reviews (102)

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customer service (25)
Thumbnail of user josephw924
Ohio
1 review
0 helpful votes
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February 15th, 2021

I have purchased products from vip outlet in the past and have always had a great experience, the prices are reasonable and the product choices are plenty. Thank you.

Tip for consumers:
As always when looking at products, use common sense and read descriptions for the products you are interested in and research by asking questions from support if you require more information. There is nothing more disappointing than purchasing something without knowing what you are really buying.

Products used:
Laptop

Service
Value
Shipping
Quality
Thumbnail of user jakek114
North Dakota
1 review
0 helpful votes
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April 8th, 2021
Verified purchase

The site in general was very easy to use and is quick. There is a lot of item selection and usually at great prices. I bought a used pc on there and it came in great condition and at a great price.

Tip for consumers:
Compare Prices with other websites first, also look for discount codes.

Products used:
PC

Service
Value
Shipping
Returns
Quality
Thumbnail of user rickyr75
Alabama
1 review
0 helpful votes
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March 1st, 2020

I read a lot of Reviews on different companies, products and so on at. I have seen a lot of good one but too many negative reviews to the point that it scared me to order anything from them. I definitely like to find good bargains. I took a chance on ordering a TV, the same TV they advertise on Walmart 40" Onn Roku TV. It may not measure out to be 40" but it is a decedent size television. Browsing through different reviews, I noticed that someone from the company VIPOUTLET was trying to resolve any issues with unsatisfied customers. I did notice that one of the names was Edwin. After seeing this, I decided to take a chance on ordering this Roku TV at a discounted price, listed as Grade A. Honestly, I expected to be some problem when it arrived, maybe broken or something missing. But was not,. The picture, sound is great. I just got it today/so far so good. If any changes will update the review. The pictures I am including may look a little blurry. I will try to add some better pictures later.

Thumbnail of user frederickd75
Arizona
1 review
0 helpful votes
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November 21st, 2020

I was very pleased with the product quality and price. Delivery was very quick. I have no experience with returns since we haven't needed to return the item.

Thumbnail of user victorg48
California
2 reviews
3 helpful votes
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December 6th, 2020

I have been buying from VIP, since they started. When they have a deal, it's a DEAL! Customer service has been great. Tracking of order—excellent. I recommend them!

Thumbnail of user johne1293
Michigan
1 review
0 helpful votes
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January 15th, 2021

Love how easy it is to shop for great products at rock bottom prices! Fast and free shipping is the best!

Products used:
TV, iPhone, vaccum

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyc1129
Kentucky
1 review
0 helpful votes
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December 6th, 2020

I had ordered very easily and product was shipped fast as well! Nothing broken! Very reasonable prices! Love my VIP!

Thumbnail of user benb1331
Washington
1 review
0 helpful votes
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January 5th, 2024

They lost my package and told me to file a police report. What a joke. They even have a picture of it being delivered to the wrong address. WoW

Products used:
They are criminals

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardm2296
Kentucky
1 review
0 helpful votes
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February 11th, 2021

I've bought an Apple watch, a laptop, a vacuum cleaner and an Apple TV player from VIP Outlet. Every item arrived fast and all were like new and great\ bargains.

Products used:
watch, tv streamer, vac, laptop

Service
Value
Shipping
Returns
Thumbnail of user elnap3
Arizona
1 review
0 helpful votes
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April 15th, 2021

Ordered Moto g power phone in brand new condition and was very pleased with all. Price couldn't be beat anywhere else. Will definitely order from Vipoutlet again.

Products used:
moto g power

Service
Value
Shipping
Quality
Thumbnail of user travisb244
California
2 reviews
0 helpful votes
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January 14th, 2021

Great shipping and handling an pretty fast delivery, would buy from them again, looked brand new and it was refurbished product, good deal!

Tip for consumers:
Good deals

Products used:
Tablet with detachable key board w/magnetic case

Service
Value
Shipping
Quality
Thumbnail of user lillyh43
Georgia
1 review
0 helpful votes
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December 28th, 2020

Excellent service, product and customer service. Had many products at very reasonable prices. Won't look anywhere else next time I need a phone.

Products used:
Phone

Service
Value
Shipping
Quality
Thumbnail of user davidr2955
Texas
1 review
0 helpful votes
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December 6th, 2020

My order came very quickly, was packaged very well so no issue at all with condition of item order. Would use them again for any future orders.

Thumbnail of user emilkf
California
1 review
1 helpful vote
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April 11th, 2021

Fast shipment although other item has some dent on box but all good. Thanks and appreciate your good service

Products used:
Toys

Service
Value
Shipping
Returns
Quality
Thumbnail of user waldoc20
Iowa
1 review
1 helpful vote
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January 1st, 2021
Verified purchase

I purchased an apple ipad pro 128g on VipOutlet with 15% discount coupon. However, I received an apple ipad pro 64g, and it was not the latest model and the color was silver. Therefore, I send an email to their customer service about the situation. They told me to return the ipad pro back but they only offer a 10% discount coupon. Moreover, it would took a long time to receive the refund. I don't have extra money to buy a new one and I really need an ipad pro for studying now.
As a result, I decided to keep the ipad pro and told them to provide me partial refund. They replied me "Thank you for considering in keeping the item. We would be happy to ask the management for a possible partial refund to offer on this order, but before we do that we need to visually inspect the item. Could you please provide us with pictures of what you've described, serial number(s) and any labels on the box. Please include also the blue sticker that contains the TRG". After I provide all the pictures and videos, they asked me to return the ipad pro back without any reasonalbe explain for me. They waste my time and treat me like an idiot.

Products used:
ipad

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandrav357
Mexico
1 review
0 helpful votes
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November 17th, 2020

I buy from vipoutlet throught eBay from some years ago and I love it. I love the products, the prices, the customer supoort.

The best store ever.

Thanks vipoutlet

Thumbnail of user giannynf
Arizona
1 review
0 helpful votes
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March 11th, 2021

I really value the free shipping of the items and delivery time is great. Products are as described. I haven't had any issues yet.

Products used:
Smart TV's

Service
Value
Shipping
Quality
Thumbnail of user daynen
Florida
1 review
0 helpful votes
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March 8th, 2021

Ordered a PC from them. It arrived quickly and is in great working condition. It was an incredible deal especially in the market today.

Thumbnail of user roynellr
North Carolina
1 review
1 helpful vote
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November 14th, 2020

I brought an executive luggage off this site the price beat walmarts shipping confirmed in mins it arrived in only three days.

Thumbnail of user kathyih
Wisconsin
1 review
0 helpful votes
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April 15th, 2021

Great customer service, delivery and service. A pleasure to deal with!
Would highly recommend. Thank you.

Tip for consumers:
Easy site, customer service is awesome.

Products used:
Toys.

Service
Value
Shipping
Quality
Thumbnail of user amandaw1514
Oklahoma
1 review
1 helpful vote
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June 28th, 2022
Verified purchase

If I could give this company no stars, I would. I bought a cell phone for my daughter through this company on Walmart.com. When we got it and tried to activate it it said that it was locked and we had to take it to Walmart to have them scan it before we could use it. Took it to Walmart and - surprise! They can't do anything with it because it wasn't sold through Walmart. So I called VIPOutlet themselves. Only to be hung up on 4 times. I finally got ahold of someone and was informed that the phone I spent nearly $100 on was useless because "Samsung sent them a faulty phone." Essentially I had a fancy brick. According to the VIPOutlet agent I now have to take the phone to our local Walmart and they will send it back to VIPOutlet so I can get my refund. I call Walmart to confirm this information and am told that they don't do that. So now I'm stuck trying to get ahold of these people AGAIN to try to get my refund. Horrible products, horrible customer service, all around HORRIBLE company. DO NOT ORDER FROM THEM.

Tip for consumers:
Any company that doesn't check the usability of their phones before allowing their customers to buy them is not a company that deserves my - or anyone else's - business.

Products used:
We ordered a cell phone (Samsung Galaxy A02s) but we couldn't use it.

Thumbnail of user franciscoc171
Colorado
1 review
0 helpful votes
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December 29th, 2020

Was skeptical with order. But overall satisfaction was wonderful. I am happy my order came in two days and would definitely use vip againg.

Products used:
Airpods

Value
Shipping
Quality
Thumbnail of user richardc2356
Tennessee
1 review
0 helpful votes
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March 28th, 2021
Verified purchase

My item arrived on time it was exactly as described. The prices are also very good. Customer service is excellent.

Service
Value
Shipping
Quality
Thumbnail of user sonyai12
Colorado
1 review
0 helpful votes
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March 18th, 2021
Verified purchase

Attentive customer service and fast shipping on orders placed. The products were received with high praise. Thank you

Products used:
Laptops

Service
Value
Shipping
Quality
Thumbnail of user rustys85
Texas
1 review
1 helpful vote
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May 30th, 2022

Is a dropshipper that has presence on all major online marketplaces. Participates in multiple frauds from item not recieved, to dropship/returns. Have notified DOJ

Tip for consumers:
Avoid like plague

Products used:
Mini-fridge

Service
Value
Shipping
Returns
Quality

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