• VIP Outlet

VIP Outlet

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Overview

VIP Outlet has a rating of 2.7 stars from 102 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VIP Outlet most frequently mention credit card problems. VIP Outlet ranks 54th among Electronics sites.

  • Service
    50
  • Value
    50
  • Shipping
    49
  • Returns
    27
  • Quality
    48
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
18
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How would you rate VIP Outlet?
Top Positive Review

“Returning customer, no problem returning items”

Gary K.
6/29/23

I've lost count of how many times I've purchased from VIP. They have all sorts of items at different times. Your best bet is just to check in and see what's new. I often find items they list on another site they sell on, then come to their site and buy it for the same or a lower price. Computers, printers, cell phones, air fryers. I've really lost track of all I've bought from VIP, and most of it half of the retail on most other sites. If you do have a return there is no problem and they handle it quickly.

Top Critical Review

“Damaged item, no concern to make right”

John C.
6/8/24

Received my order of a very expensive set of headphones which arrived damaged. Things happen but, there was zero effort to make it right in a timely manner when explaining this was a gift. Not only damaged but, sent a lesser model. Will never work with VIP Outlet again and neither should you.

Reviews (102)

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customer service (25)
Thumbnail of user luisc439
Idaho
1 review
0 helpful votes
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February 1st, 2021
Verified purchase

I highly recommend this company if you're looking to buy almost anything at a very low price. Plus, the shipping is fast and free of charge. Thanks

Service
Value
Shipping
Returns
Quality
Thumbnail of user scotth1160
Pennsylvania
1 review
0 helpful votes
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January 26th, 2021

Easy ordering, great price, and fast delivery. It was a very easy process and I will definitely order from them again.

Thumbnail of user pdrog
DO
1 review
0 helpful votes
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November 26th, 2020

Love the tv since I saw it, I purchased for my family gift, for Thanksgiving after dinner we play movies and partner with our TCL hometheather its awesome

Thumbnail of user steveb1650
Texas
1 review
0 helpful votes
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December 17th, 2020

Every order i have made they shipped the same day as the order! Throw in great prices and they are hard to beat!
Highly recommend!

Thumbnail of user marvinm137
Georgia
1 review
1 helpful vote
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November 6th, 2020

Very helpful and nice. He really knows his job. Quick to point with answers. He really care about the customer

Thumbnail of user azaliam2
Texas
1 review
0 helpful votes
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March 26th, 2021

I love the prices, variety, customer service and shipping. I have buy from them a few time and believe me is not the last.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelm6382
Georgia
1 review
0 helpful votes
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February 20th, 2021
Verified purchase

I had been looking for a specific monitor and they had it! Great Price - Great Shipping - Happy Customer!

Products used:
Computer Monitor

Thumbnail of user karinar66
Texas
1 review
0 helpful votes
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November 10th, 2020

Good customer service answer all my questions. Got a email from them right away with all my information.

Thumbnail of user ricka238
Texas
1 review
0 helpful votes
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March 24th, 2021

Bought them from vip outlet for a great price they shipped them fast and got a great product i was very impressed

Products used:
beats headphones

Service
Value
Shipping
Returns
Quality
Thumbnail of user wanikam
Colorado
2 reviews
0 helpful votes
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December 21st, 2020

Had the last doll I've been looking for and shipped without any issues. Had a question and the response was immediate

Thumbnail of user roberth2741
Iowa
1 review
0 helpful votes
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November 23rd, 2020

Super-fast delivery and always excellent products. Their selection is excellent and I items are in stock mostly.

Thumbnail of user judyk359
South Carolina
1 review
0 helpful votes
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January 14th, 2021

Easy to order and quick to receive my item! One of the only places to find the item I wanted. Received exactly what I ordered.

Thumbnail of user waynes445
New York
1 review
0 helpful votes
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January 20th, 2021

Great price, great product in Like New Condition, great service and fast shipping. Amazing product line

Products used:
vacuum stick Dyson V7

Service
Value
Shipping
Quality
Thumbnail of user mariong104
Arkansas
1 review
0 helpful votes
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May 3rd, 2021
Verified purchase

Bought a 16gb iPad mini for 12 y/o granddaughter. It's perfect. She loves it. Second time ordering from vip outlet.

Tip for consumers:
Great price.

Products used:
iPad mini

Service
Value
Shipping
Quality
Thumbnail of user edgaro50
Georgia
1 review
0 helpful votes
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January 22nd, 2021

Great service, fast shipping and superb customer support. The products sells are awesome. Very low prices.

Products used:
Laptop

Service
Value
Shipping
Quality
Thumbnail of user rickh664
Arkansas
1 review
0 helpful votes
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January 15th, 2021

Another great deal at Vip Outlet. Always the best prices. Free fast shipping. They never let me down.

Service
Value
Shipping
Quality
Thumbnail of user dorrits2
Washington
1 review
0 helpful votes
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March 9th, 2021

VIP Outlet had the best price, shipped on time, and item arrived in good condition. What more can you ask?

Thumbnail of user nancys2816
France
4 reviews
2 helpful votes
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June 10th, 2022

Prompt delivery. Packaging, appearance and performance are excellent. Not overpriced. I will use this store.

Thumbnail of user pauld1528
Ohio
1 review
0 helpful votes
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January 12th, 2021

I bought a grade A refurbished TV. Price was about 2/3 of a new in box TV but works and looks perfect.

Thumbnail of user jessicat609
Texas
1 review
0 helpful votes
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November 15th, 2020

Great customer service! Recieved in 4 days. Price was great and in perfect condition. This is a great place to order from.

Thumbnail of user kwanghob
KR
1 review
0 helpful votes
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December 20th, 2020

Good dicount coupon, cheap product and quality is also good!
You can buy good products if you want somethings~

Thumbnail of user heathert48
Kansas
1 review
2 helpful votes
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November 30th, 2020

I placed an order at 3:18pm for 2 cameras in the amount of $160.38 on Friday. Later, I went onto my account to make sure the order showed it was processing. When I did, I saw a 2nd order was placed at 3:21pm in the amount of $240.57. I received a confirmation for the order I placed, but nothing on the 2nd order. I checked my credit card and both charges were pending. I immediately opened a ticket and someone responded & said she couldn't see the 2nd order in her system and would escalate this to the highest level. I told them to cancel both orders. She was able to cancel the original order I placed but not the 2nd. I never heard from anyone at a higher level. They were closed during the weekend. This morning, I did a chat. The guy said they couldn't see the order and to check back in a couple of days. I asked for a number to call and then called instead. She told me it was likely a glitch and it happens ALL THE TIME. She said worst case scenario would be that the order would ship and then I have 30 days to return and they would credit me within 7 days of the returned item. I DIDN'T PLACE THIS ORDER so this is completely unacceptable. She told me she still can't see the order, even though I see the order as processing and have an order # and the charge is on my credit card. I see an option to cancel on the screen but it won't allow me to cancel & says to contact customer service. I am livid and no one wants to help. She told me to check back tomorrow or send them an email and ask them to hold the order once processing is complete. Which I did but something isn't on the up & up here. I'm super disappointed because I ordered from them last year and had a good experience. But I certainly won't be ordering from them again.

Thumbnail of user changhoonk1
California
1 review
0 helpful votes
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January 8th, 2021

If you want to have an item with goood price, less than market privce, then do not hesitate visiting vipout.com

Thumbnail of user jeffs1458
Illinois
1 review
0 helpful votes
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December 24th, 2020

Fast shipping, 10% discount for being a first-time customer, and the Samsung 32" HD 1080P Smart TV came in the original factory box.

Thumbnail of user edjed
Massachusetts
1 review
2 helpful votes
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August 21st, 2021
Verified purchase

Promised FedEx Overnight shipping, instead shipped with USPS Standard. Refused to do anything about it when I reported them.

Tip for consumers:
That they'll ship with whatever shipping method they want to, not what you paid for.

Products used:
Monitor

Service
Value
Shipping
Quality

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