Visionworks

I just picked up my glasses from Visionworks in Lancaster, PA. The service was really nice except for maybe one person who was a little snippy, but most of the staff were very friendly and helpful. I love my new glasses, they are so much nicer than my old pair. I can see so clearly. Thank you, Visionworks!

Be aware that, if you order more than 1 pair of glasses, you will receive a text saying your order is ready. That's not true. I received an email with that wording, but only one pair was ready. My time is too valuable to have to go twice. Disappointing communication.

I just had my second experience dealing with Visionworks. When I call this business you are connected with a recorded "HELPER" who is suppose to answer your easy questions like your name, birthdate, etc. She never gets it right and you have to repeat your answers several times. I just called today to check if my order was ready. Twenty minutes later I finally talked to a human person. My next problem I encountered was to realize my name was wrong on my order. If Visionworks wants more business, spend some cash and get a new greeter.

I was visiting Visionworks in Warrington today to look for a back up pair of glasses.Upon entering,I was immediately greeted by associate Brie S.
I was happy with the selection of glasses to choose from.Brie S took care of me,explaining all of the pricing and choices I had.
I was very impressed with her knowledge,and the customer service I received from her today.It's why I continue to use Visionworks for my eyeglass needs.

We were traveling 2000 miles from home and my glasses fell apart. I went to a Visionworks in downtown Minneapolis. Even though I've never been a customer of any Visionworks anywhere, and the glasses were not their product, they promptly fixed my glasses for free, with a smile and friendly attitude. I will definitely consider them for future business.

The selection of frames is limited and overpriced! My wife and I had to settle on frames that were not special due to our insurance. The most negative thing about Vision Works is that the Opticians don't take the time to properly fit and adjust the glasses! I've been back to 2 different stores 3 times for adjustments and my glasses are still loose! Never again would we purchase glasses there!

My eyesight was getting worse. I already wore glasses because I needed them to see anything further than 6 feet away. But things started to get blurry. So I called Visionworls. Which takes my insurance. And set up an appointment. When I showed up early to my appointment, they took care of me right away! They answered any question I had, whether it was about contacts or glasses. I chose glasses, but I might get contacts next time I go. I highly recommend Visionworls!

I received fast service for my glasses and the price was understandable. Even though it was early, the customer service employee showed interest in helping me fix my glasses. If anyone asks about, getting their glasses fixed, I'll send them to you

Spent over three hours just to get an eye exam. Initially they were unable to figure out what to do with my insurance since it's tri care through the military.

My appointment was at 11:40 and I didn't leave until 3pm. Extremely disappointed.

Had glasses made at store. Reader part of lense needed adjustment. Since insurance coverage was used up on glasses they refused to see me. What's sense of guarantee if not going to honor it. No wonder reviews are bad.

First I want to say the Everett location is awesome. Detailed eye exam. The doctor was very thorough. The manager and staff were super friendly and helpful. Since cvd lockdowns I had missed getting eyes checked in a while. Finally I can see and feel more confident. Ended up with progressives and they are much better than the ones made years ago. They have great sales and return policy do I didn't feel worried if I needed to change anything. Thank you Everett Visionworks!

Bought my glasses less than a year ago, bow broke and I brought them back to Visionworks and they told me I had to go to Pearl Vision to get it replaced. I got in contact with Visionworks Customer Service via email and was told someone from that location would be in contact with me...well still waiting!
Visionworks you have lost a customer!

I was so happy the tech got my progressive perfect, but when filled script left out # on my stigma for seeing far. Replaced now progressive are wrong. Returned again, too busy, never even took my name. Said would have to wait for looong time. Service awful. So upset I left. Problem still not solved.

They say they will give you your Rx... fill out a form... first it was wait a day then three then three to ten I have waited two weeks still nothing... glasses were promised in one week... so far 11 days and still nothing... one might say that covid 19 had something to do with the wait but this is on par with my last visit s few years ago... I cannot believe this company is still doing business and that they call themselves eye care professionals... nothing professional about this company at all

Almost three weeks to get an appointment, you expect an expedite turnover... an hour and 20 minutes for a partial eye exam! I needed both corrections, near and distant. The distant vision tested, the near... inferred from my old glasses (!?) I was appalled and before booking the glasses I asked to verify the newly prescribed correction on adjustable test glasses to make sure the suggested correction was effective. It wasn't! Much worse than my old glasses. This place is ridiculous: how can you write a prescription without testing if the values chosen are effectively improving your vision? $45 wasted for a scam "visit".

Due to an incorrect diagnosis by one eye doctor I had to have 2 changes with 2 glasses- and 3 remakes because the frames were too big- so the remakes were also using 2 of my old frames. I was told that the 3rd remake would be my last and I would not get money back even though returning frame. Their service has gone downhill fast in the last 2 years. My wife waited almost 5 weeks for her prescription and it still was not right. Would not recommend at all.

First impression. 15 minutes late for 10 am appointment. Office was locked until 10:15. I waited another 15 minutes before I was greeted by anyone. Telehealth from rude doctors! Overcharged $400 at checkout (was corrected before I left). Picked up glasses when quoted. I returned after 3 days - wrong prescription - told it was my fault. Rude customer service. I am still trying to get a pair of glasses that work!

My family has been using visionworks …forever! Well that has come to a halt. Yesterday at vision works I took my family member in for new frames. The "new person" couldn't be bothered to assist. She just wandered around and stared at us. Nope she was not busy. I guess she was just bored. Any questions I had she pretty much rolled her eyes and the answer looked to have hurt her. This would have been a cash pay no insurance. You lose Visionworks and we took our business elsewhere.

My daughter had appt that workers gave me info she could attend alone at 16 as I was working. Wen she got there with 30 yr old brother. Refused to see her without me and was extremely rude to 16 yr. Old she spends $210 every 3 months there for her contacts. Due to the disrespect given to my daughter and her 30 yr old brother they just lost quite a bit of money she will not return nor will myself or my other 3 kids. People if u don't like ur damn job get another one or learn how to respect your customers.

So my wife was shopping at Visionworks' Avon, Indiana location, and I walked in (wearing my face shield) to ask a question. Immediately I was confronted with a script-reading associate who proceeded to tell me (not ask me) that I had to have a cloth\paper mask that makes it difficult for me to breath in. No compassion, no discussion, just I must have one of those masks, which I don't carry. Visionworks is the ONLY retailer that has refused me service since this began. They are certainly not the only players in the game, and I will no longer patronize them.

I've been a patient of vision works since the early 90s. My family and I. I went to the Shrewsbury office in Nj this morning to pick up my order.
The Horrible Disgusting way I was treated by the girl working there was unforgivable.!
She had an attitude the moment I walked in to the shop I gave her my name spelled it for her three times then she said your order is in process and asked her what that meant because I call last week and I was told the exact same thing it was in process so she stormed to the back came out with the contacts slammed them down on the counter and walked away!
I've spent a lot of money in the past 20 something years and will not ever walk into another vision works ever again! Too many eye doctors out there to stay and be treated that badly!
Told me I had to give a rating if I could there would no rating your service was that bad!

Ordered a pair of glasses online and they never arrived. UPS marked the package as delivered however my cameras never picked up a delivery. Now ups is investigating but visionworks says they will not replace them if they say its delivered. I paid for glasses I never recieved and visionworks doesn't take responsibility. Worst shopping experience I have ever had. Shop at your own risk.

Bought several pairs of glasses from Visionworks in the past and just bought glasses and shades in April 2021. August 2021, glasses broke already and they wanted to charge $90 and/or $50 for a warranty as they stated that glassed had no warranty, really?! No appreciation for customer loyalty so never buying again.Be sure there is a "warranty" if you buy these glasses as obviously not quality materials any more!