VitaGlo

Placed an order for over $100 and should have been free shipping. Still hadn't shipped 6 days after placing order so I called and they demanded and extra $10 for shipping. I asked why since it was over $100. The guy said fine we'll just cancel the order and he hung up...

I ordered some Quest Bars... the same ones I eat on a daily basis. I received the bars and they are inedible. They seem to have been melted and then refrozen. They are hard as rocks. The expiration date is not for another 3 months but they are horrible. I called customer service and they totally blew me off saying that they don't guarantee satisfaction! They said I could mail the boxes back AT MY EXPENSE to get a refund. For a faulty product, they should pay for the shipping. I'll never order from them again. He actually told me I was lucky to get one of the flavors as they don't make them anymore lol... how does that matter if they are rotten!

Placed an order that I never received, I never received any communication from the company whatsoever, one month later, I had to call the company for the product information to find out where my order was only to find that the company doesn't sell that product anymore. The customer service was so rude. I was hung up on simply by asking where my order was and why I was charged.

I can honestly see why this company only has 1.5 stars for reviews, you may want to hire people that actually enjoy their job. There are people out there that do tend to like what they do. You might want to find those people.

This is the Worst company I have ever ordered from. I have never been treated or talked to so poorly. Before hanging up I told the owner the way they handled my order (with multiple mistakes) was unprofessional and wrong and he said "well lady you got what you paid for, shop somewhere else next time".

This company are not upfront About shipping fees making you think shipping is Free, after you send your $ for the items n taxes they redirect you to another page where spear the Grand total and shipping can be from 10$ to 100$ in the states by then they took your $ already, in addition they don't give you a tracking number. When I called to cancel the guy who answer was very unprofessional and hang up the phone on me when bI said I want to cancel my order. I call again n told me to shut up and hang up the phone again. I don't expect a refund!

Wish I had read reviews before wasting my time placing an order. NO communication, so I emailed a cancel request, which shows up on their website as cancelled, but my payment still shows pending, and I am having trouble cancelling with paypal at this time. I will file a resolution if i can, but what a WASTE of time and effort to deal with them. Feels like a SCAM operation, BEWARE!

If 42 extremely negative reviews with specific details why, then this is the company for you. If you decide that bargains override service and standing behind your product, then vitaglo is the site for you. Buyer beware: Only purchase using paypal because that is how I finally got my money back after they billed paypal but never shipped. I had to open a case with paypal which of course was decided in my favor. Paypal's conflict resolution is an independent arbitration decision and should be enough evidence for any one still deciding- this is not a good place to shop. The owner will put himself out of business before long because his idea of resolving any problems is to ignore emails or verbally abuse the customer, then hang up.

Number one, this is the worlds worst customer service I have ever encountered! The man who answers the phone could not be more rude. I ordered three bottles of an item and only received one. I was charged for full shipping. On the Back of my receipt there was somebody else's invoice with all of their information! Thank God I'm an honest person. Number two, they said they would ship my other two bottles out the following week. I never heard from them. I called again Mr. Rude man answered and told me the items were back ordered. I'll refund some of your shipping and then he hung up. Number three, I have yet to receive some shipping money back. I'll buy the product elsewhere sure!

I have purchased from VitaGlo 4 times. The first time I ordered, earlier this year, was a little rough as it took forever to get my order, even after calls and emails with a very rude person. Perhaps he was going through a bad time because all my subsequent orders have been delivered without any hitches. I now receive my merchandise exactly as ordered within 4 or 5 days, if it includes a weekend. My latest order in June even included a cold pack at no extra charge. I will definitely continue ordering from VitaGlo as long as the good service of good products continue. I complained loud and long when I didn't get good service but since I am now receiving consistent good service, I felt it only fair to give this good review.