• VitaGlo

VitaGlo

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Overview

VitaGlo has a rating of 1.2 stars from 241 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VitaGlo most frequently mention customer service, credit card, and free shipping problems. VitaGlo ranks 278th among Diet sites.

  • Service
    36
  • Value
    29
  • Shipping
    30
  • Returns
    24
  • Quality
    29
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
13
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How would you rate VitaGlo?
Top Positive Review

“Best prices, fast delivery, responsive customer service”

Marg R.
6/11/19

I have been purchasing supplements and nutritional items from this company for the past 10 months and have had great experiences. After reading these other reviews I can't help but think that they must be referring to some other company. I have referred others to the site for the best prices and delivery time. Order placed Saturday 6/8 received Monday 6/10.

Top Critical Review

“Horrible customer service - never received products”

Marcy T.
8/13/24

Waited 2 weeks for my order and it still said "in process". I called and was rushed off the phone after they said they didn't know what happened to it. They said they'd call back. But no. Called again to cancel the order and when I asked to receive a confirmation of the cancellation and refund, the guy hung up on me. Never again. I'll probably have to go through the credit card company to challenge the charge. What a hassle.

Reviews (241)

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Reviews that mention popular keywords

customer service (87) credit card (19)
Thumbnail of user chuckm179
Canada
1 review
1 helpful vote
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February 19th, 2021

I have found VitaWrap to be a good product but recently I have had to discontinue use of the roll because of the incredible stickiness of the film on the material. I would presume being a petroleum based product the components are breaking down with time. To bad it was a good product!

Value
Quality
Thumbnail of user amandal220
Wyoming
1 review
6 helpful votes
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June 27th, 2018

These people ARE RUDE AS HELL! 8 days after ordering I had zero responses to my emails, no tracking number, nothing under order status... so I called them. They interrupted me on numerous occasions, were short with me AND hung up on me! They carried this bubble bath my grandma used to get for us when we were kids and I was SO excited I had found them hust to get screwed over by these losers. Wish I would have seen some of these awful reviews!

Thumbnail of user jodyg36
Oregon
2 reviews
4 helpful votes
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January 28th, 2019

When I called to ask a question regarding my order, (3rd call), the man would not allow me to speak, told me that he didn't care if I ever ordered again and told me that he would not listen to complaints (I did not have a complaint) and that he would not be "threatened"!
Threatened? I was nothing but nice when I could get a word in! Then he hung up on me.
Wow...
The Vitaglo site says that they ship by UPS, they do not, they ship USPS. The site says that they ship quickly, they do not. It took they a full week to print a shipping label. The tracking number says that it was delivered on the same date that the shipping label was created! Was not delivered.
Live and learn... do NOT order from Vitaglo

Tip for consumers:
Dont do it, they do not deserve your business.

Service
Shipping
Thumbnail of user iscoc
Arizona
1 review
2 helpful votes
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October 2nd, 2020

I have in the past never encountered such a disgusting human being as the person that holds charge of their costumer care line (male). Save your time and dont shop here. The "owner" is the definition of garbage. Tried to explain my situation and he would cut me off and say, WHAT DO YOU WANT? While screaming and hanging up the phone, Several times. This is absolutely apalling. Gave me the wrong order, said that he basisically didnt care and that he was not going to give me my money back. Please shop somewhere else, because if they mess up your oder, be ready to speak to a roach-like human being.

Thumbnail of user stever428
California
1 review
0 helpful votes
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June 2nd, 2019

After I placed and paid for my order on May 28, I foolishly googled reviews and found this site which scared the hell out of me. Reading these reviews made me think I was in the midst of an internet rip off. Instead it is May 31 and my box just arrived with the five bottles of NATURE'S GATE HERBAL DAILY CONDITIONER that I ordered. Even with the cost of shipping this came out to be $2.00 per bottle cheaper than I can ever get it for. And I received emails all the way through the process showing me exactly where we were from payment to arrival of the package.
VITAGLO gets a RAVE REVIEW from me!

Thumbnail of user sandiet10
Florida
1 review
2 helpful votes
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November 4th, 2020

I ordered products and was sent a confirmation. After 12 days I checked back to see if there had been any communication in my email. When I went to check the status of my order there was a banner that stated "Your order was cancelled". No explanation at all.
I called to find out why the very rude person (male) found my order and mumbled that they don't make it anymore. And when I tried to inquire about it and tell him that it would have been nice to get an email he starting YELLING at me and asked me that if I called to harass him and ranting on and on about the order was cancelled and there was nothing he could do about it all the while YELLING at me. And then he hung up. This company needs to be reported to the attorney general and SHUTDOWN!

Thumbnail of user ginay3
Oklahoma
1 review
3 helpful votes
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December 24th, 2016

This company vitaglo.com is rediculous rude, order something from this website and couldn't find the order status, and then called the phone number listed on the website, and a very rude man answered the phone, and told me I will get the email with the tracking information included in the email that day. But one day later, i didn't get anything, then I called back again next day, and this rude man answered the phone and hung up in 3 sec and told me to email *******@vitaglo.com. This rude man didn't even try to explain what is going on, then I called back again after hanging up by him, and he said at least 15 times *******@vitaglo.com. This is a very bad bad shopping experience. And I never have such experience before. Have no clue why this kind of website still alive and get more people hurt... Dont' shopping at this website. This is a scam website... if you don't want to spend your money and didn't get nothing, and get so irritated by this rude MAN!

Thumbnail of user bryand176
Tennessee
1 review
0 helpful votes
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June 25th, 2020
Verified purchase

Another successful supplement order.
I've ordered here for 6 years or more and the prices are always lowest and the amount of different brands is more than anywhere online!
I'm a gym rat and have researched the internet for 20 years all of the different sites and this one is the BEST! In fact, I have never, ever had a problem with any order! Over $100 dollar order ships free.
5 STARS FOR YEARS! OH YEA, THIS IS A LEGIT REVIEW NOT SOME PAID BS from a review scammer! Go lift heavy y'all! Peace!

Tip for consumers:
BEST SUPPLEMENT SITE!!

Products used:
Supplements

Thumbnail of user peterb220
Pennsylvania
1 review
5 helpful votes
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July 1st, 2017

STAY AWAY! If they send you the wrong product you will have to pay for shipping to return it, AND they will deduct what it cost them to ship the product to you from your refund. We bought a product that was inaccurately advertised on their website and received horrible customer service by being hung-up on twice.

Thumbnail of user jok101
Illinois
1 review
10 helpful votes
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November 16th, 2020

After waiting nearly 3 weeks for an order, I sent an email To which there was no reply. Several days later I sent a follow-up email, to which there was no reply. I then called and the man was flat out rude. He said he would ship a comparable product. After we hung up and I process what he said, I am mediately sent an email to cancel the order. Several hours later I received a tracking number and called to tell him I canceled via email immediately following our conversation. Again, he was incredibly rude and hung up on me.

Thumbnail of user lindak457
Michigan
1 review
6 helpful votes
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July 28th, 2019

Prices are good. But is it worth the horrible customer service. I don't think so.
This isn't the first problem I've had with them. I ordered sunflower oil. Two bottles leaked all over everthing. I asked them to send two new bottles. The owner's response: "many of the oil bottles leak we dont send new ones out. Thanks mike"

Are you kidding me? If you KNOW THE BOTTLES LEAK, why the hell don't you wrap them in plastic bags so they DON'T LEAK ALL OVER EVERYTHING ELSE.

This guy is a jerk. I have ordered from them because they are a small company, and their prices are a bit lower. I'm done.

Thumbnail of user laurieh65
Colorado
1 review
6 helpful votes
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December 29th, 2017

RUDE, HORRIBLE CUSTOMER SERVICE! DO NOT ORDER FROM THIS COMPANY! I placed a large order to get free shipping. I received the package on time, but it only had half my order. There was a note on the packing slip that said "back order". I waited several weeks and never heard anything from the company, so I sent an email. They never replied. A week later, I called and explained the problem. I was told someone would call me back that day and nobody did. I called the next day, and the guy that answered put me on hold before I could say a word. I hung up and called back. This time the guy answered the phone yelling at me that he told me to hold. I started to tell him why I was calling and he yelled at me to send an email. I told him they ignored my email and he hung up on me. So I opened a claim with Paypal.

Thumbnail of user martinb43
New York
1 review
3 helpful votes
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June 6th, 2013

I have used this site (based in Syracuse, NY) almost exclusively for all my oils, vitamins and food sups since I checked them out over a decade ago.

Mike clearly does everything himself, so if you want homeboy to chat-up, he aint your guy (no time for social malarky).

If you want fast-solid service, a wide choice in product, at great prices, Vitaglo cant be beat.

Marty B in Orange Cnty, NY

Thumbnail of user katrinam5
New York
1 review
5 helpful votes
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August 12th, 2014

"STAY AWAY FROM THIS COMPANY". I placed an order for the first time from VitaGlo a couple of weeks ago. The product was stale when I received it, so I called the Company to inform them. The man who answered the phone was so rude and disrespectful. He hung up on me twice. I have never encountered such a discourteous Customer Service agent.

Thumbnail of user kathyg101
California
1 review
6 helpful votes
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October 15th, 2017
• Updated review

After getting Paypal involved receive a refund. Then product shows up at the door. No seller communication and super slow shipping. Will not use this seller again.

One star is too many!
September 29th, 2017
• Previous review

Order never received. Received one email back saying they would check on order, never heard
Back from them again. Requested refund, a couple of times, never heard back and never received a refund. Had to open a case with PayPal. So far still no refund!

Thumbnail of user yairaha
New York
1 review
4 helpful votes
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June 27th, 2017

This guy is a second or third party reseller that is rude. He hangs up on you and never has any accurate information about the status of your order. Hes just some dude selling products out of his home probably. Did i mention his attitude is disgusting? AVOID. IM SUPER SORRY I EVEN SAW THIS FAKE BUSINESS ONLINE.

Thumbnail of user tonyt253
California
1 review
5 helpful votes
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September 13th, 2019

I have read the reviews below and completely understood the sentiment of other customers. Service was trash, dude on phone was nasty. Order above $100 would qualify you for free shipping - HUGE SCAM, they will try to squeeze more money from you by asking for another $20 shipping payment (reason being the package is too heavy?!). It's been more than month without receiving what I have ordered. Legal actions must be taken: THIS COMPANY NEEDS TO GET SUED, put these people in jail after having them refund all the losses.

Thumbnail of user angelam182
Georgia
1 review
5 helpful votes
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April 24th, 2017

THESE ARE NO MORE THAN THIEVES AND ONLY STEAL INNOCENT CUSTOMER'S MONEY! DO NOT ORDER ANYTHING. YOU CAN'T EVEN GET YOUR MONEY BACK WHEN WHAT YOU'VE PAID FOR NEVER COMES. AND MIKE ABSOLUTELY SUCKS! HE LIES EVERY TIME YOU CALL.

Thumbnail of user jenniferl247
California
1 review
5 helpful votes
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October 6th, 2017

I placed an order from this company online. Hr says order was cancelled but haven't received a refund. Called multiple times. The manager is an a$$home, to put it mildly.

Thumbnail of user rosemariem4
Canada
1 review
3 helpful votes
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March 23rd, 2014

I put in my order March 10th & never received order by March 23rd so called to see what was going on. I spoke with the owner who was extremely rude, I couldn't believe it, then he hung up on me! I called back & he hung up on me again. Do NOT order from this company!

Thumbnail of user vickyo8
Pennsylvania
2 reviews
6 helpful votes
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June 25th, 2018

Awful company, very short and rude over phone. This after several attempts via email (advised from email confirmation of order) to get response. I ordered several things and one was missing. When I finally go someone on the phone, he said "Oh yeah, we don't have that one". SO WHY HAVE IT AVAILABLE TO ORDER?

Thumbnail of user lanim10
California
1 review
7 helpful votes
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May 22nd, 2018

They never sent me a confirmation email, after 3 wks I called and was treated abruptly and promised the items (Including Manuka honey) would reach me that Sat. Nope. I got a notification from UPS that some shipment from Discount Natural Foods should be delivered 5/29/18 So I called again and a lady checked and came back from putting me on hold and said someone would have to track the package and call me. Verified number, but when I asked if I should have gotten some email in the first place she said "we send you an email when it's shipped." I said all I got was a UPS notification and she said "I have to go" and hung up.

Thumbnail of user jal24
Virginia
1 review
2 helpful votes
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December 3rd, 2013

I have bought vitamins and supplements at Vitaglo for over a decade.

All orders were delivered quickly and accurately.

Shipping is free on orders >$100. Prices are generally the lowest I can find.

Thumbnail of user davids5806
Illinois
1 review
3 helpful votes
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April 22nd, 2021

Refused to refund or replace part of a shipment that was horribly damaged in shipment. Owner, has a nasty disposition both on the phone & in emails. Avoid doing business with this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bonzob
Illinois
1 review
3 helpful votes
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September 16th, 2014

This company is to be avoided at all costs. Just look at the string of one-star ratings and that should convince you. It is obvious that they only want your money, apparently under dubious circumstances, and that "customer service" is not in their vocabulary. Seriously, Yahoo Stores should drop them.
I placed a large order for some shower gel, and it never arrived. After around a month, I e-mailed them about it using the "Reply" to my order confirmation and never received a response. After two more weeks, I e-mailed them again at *******@vitaglo.com and never received a response. In trying to track my shipment, I also found that the order had been "cancelled", although I had never been notified of this. After two more weeks, I telephoned and reached someone who was incredibly rude and just shouted "Your order was cancelled" and hung up.
In the meantime, I have been unable to take a shower for nearly two months. Okay, I made that part up, but the rest is completely true and equally as smelly. I will never click their website again, let alone order anything.

Tip for consumers:
For G*d's sake, go elsewhere and avoid these momsers!

Service
Shipping
Returns

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About the business

VitaGlo.com - Now Vitamins, Now Foods, EAS, Met-Rx, MuscleTech, and many more Diet, Vitamins, Minerals, Herbal Products. VitaGlo.com is your first choice for nutritional supplements, health, body, and muscle building products

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