VitaGlo

The worst customer service EVER! After 12 days of not receiving my product I called the store and was told by a guy named Mike who later identified himself as the owner that it wasn't shipped because I chose International shipping which I don't recall doing. I asked if he can ship it using regular mail since I'm in the states. Mike told me that if I still want my product it will cost me $10.
I declined since the website stated FREE shipping on all domestic orders. Mike rudely said that he is canceling my order and was getting ready to hang up. I asked if I could speak to his manager and thats where he told me that he is the owner. So I said to him that he did not need to be rude with me and that I still want my product, I just don't understand why I have to pay $10 shipping since I'm in the states and that's when he started yelling at me and wouldn't let me talk. I had to hang up on him.

Avoid this store at any cost!

After reading all complaints, I'm surprised he is still in business.

DON'T ORDER FROM THIS COMPANY
I made an order with this company on 4/23/17, and as soon as i clicked ORDER, i got charged for the full amount even though they did not have 1 of the items i ordered. There i started with the ordeal of following up with this company. It seems Mike is the owner, as some reviewers have noted, and he's also the sales person, who is very rude. At first he lied and said he will refund my money, but he never did. I followed up with multiple emails and phone calls, but the answer had always been the same - that he will refund. A year later and still i did not get my money back. Instead i was told I had to make new purchase so he can credit my credit card for the money he owed me a year ago. On 4/23/18, exactly a year later, i gave in and ordered something which i didn't need, but what choice did i have? I felt i was totally bullied into the whole situation. On top of that, Mike was again rude on the phone and said i did NOT follow his instructions and so i was being punished to pay for shipping!
If you want to give your business to this company, you better PRAY hard that no complications in the purchase or shipping, otherwise you will never see the products you ordered or your money back! Buyers beware.

I ordered a product over 10 days ago with no word on when it would be delivered even after several emails inquiring the date. I received a poorly written email indicating that they didn't have the product I ordered in the flavor I wanted. So, I finally called the customer service number and was rudely hung up on after asking about a refund. I called back again to see when my refund would be applied. Hung up on again. Called a 3rd time and the ignorant man said I wasn't charged. I told him I was. He said I wasn't and I shouldn't worry about and "Don't Call Back!" CLICK!
HORRIBLE HORRIBLE AWFUL TERRIBLE SERVICE! DO NOT WASTE YOUR TIME, MONEY OR ENERGY ON THIS POORLY MANAGED EXCUSE FOR A COMPANY!

ORDERED A PRODUCT ON FEB 3. THREE WEEKS LATER, NO PRODUCT. CALLED VITAGLO & WAS TOLD I'LL GET A CALLBACK. NO ONE CALLED BACK. CALLED THEM BACK IN A WEEK. WAS TOLD MY ITEM WAS OUT OF STOCK. IF I HAD NOT OF CALLED THEM, I WOULD HAVE NEVER KNOWN THAT MY ITEM WAS OUT OF STOCK. WAS TOLD THAT MY DEBIT CARD WOULD BE REFUNDED. I ASKED WILL IT BE REFUNDED TODAY AND THEY SAID YES. CARD WAS NEVER REFUNDED. A WEEK LATER I REPORTED THEM TO THE B. B. B. AND CONSUMER PROTECTION. 2 AND A HALF WEEKS AFTER REPORTING THEM TO THE 2 AGENCY'S, I GOT A FULL REFUND. SO TWO MONTHS AFTER ORDERING AND GETTING NO PRODUCT, I FINALLY GOT A REFUND. THESE PEOPLE ARE SCOUNDRELS AND CROOKS AS I AM SURE IF I HAD NOT OF GOTTEN THE 2 AGENCY'S INVOLVED, THEY WOULD HAVE KEPT MY MONEY AND GIVEN ME NOTHING. MY ADVICE... DON'T DO BUSINESS WITH THEM.

I bought from Vitaglo a number of times totaling hundreds of dollars. In my experience, the products have always come timely. The problem is that the owner, Mike, is always sneaking in expired or almost expired products that he should have tossed away. I have been to a vitamin shop where they had products that were going to expire within a few months and they dropped the price drastically as they can't sell the products after expiration. For dry products, which isn't going to spoil, I just kept them. I didn't say anything a few times he sent me almost expired products. However, last time, I ordered some oily-based products from him and he threw in some expired and almost expired products. When I order I usually order a year worth of vitamins so there is no way I can get threw that much without products expiring. It was really a hassle trying to get money back from him. He was short, rude and wanted to negotiate returning my money back. I eventually did get my money back but after that I decided that I wasn't going through this aggravation again.

I placed an order with this company on August 3,2014. When it arrived on August 11,2014, 1 of the 2 bags of Navita Goji powder was busted. I called and spoke with Mike. He told me to 1) keep the box with the powder residue so that UPS could return and inspect it and 2) that he would send a replacement bag. I did just that. Eleven days later I contacted the company by email to say 'hey. I'm still waiting for the inspection and the replacement bag of Goji powder. ' Mike responded by email -in all CAPS - he would get back to me tomorrow. Today, September 6,2014, still no inspection/replacement, I called Mike. After I gave him my order number, suddenly he could no longer hear me - according to him, I was on speaker phone. After I told him I was not on speaker phone, he then stated - that he does not want to play games with me and he hung up the phone. I have spent several hundred dollars each year at Vitaglo as my children are vegans. I will never spend another dime. Moreover, I will share my email exchanges with MIKE with the natural moms' group I belong to, as well as the numerous family members I have recommended the site to. I will also report this to the Better Business Bureau/Consumer Advocacy group. Customer service is the heart of every business. Vitaglo is in need of a heart! Unless Mike is the owner, he should be fired. If he is the owner, then he will single-handedly put himself out of business soon enough. I will continue to write about this experience every chance I get, blog, and talk to my students. This will get the attention you deserve. Thanks MIKE.
Caroline C

I placed an order for Celtic sea salt. They charged me over $130, fine. Took the money. Today is the 12th. No shipping update, email confirmation. Nothing. So I call. EhSpeedy Gonthaleth answers. Me: Where's my order?
EhtthSpeedy: We canceled it.
Me: How come
Eh: We couldn't ship it.
Me: How come
Eh: Too heavy
Hahaha what? If you can't afford to pay for shipping Vitaslo, don't offer free shipping. Not rocket science. Will be filing dispute with BBB.

I ordered the 4.41lb protein powder. Instead I received 2-1lb 13.5 oz small bottles. This is not the amount I paid for and I want a refund. What a ripoff! Don't buy from this company!

0 stars. Very quick to charge your card. I'm still waiting for my product after 3 weeks. They advertised 7 to 10 days. Don't believe it.

I have ordered from this company for at least 15 years, never had one problem with them. Great people to work with!

Rude and uncaring people - I called to inquire about my order & the person who answered the phone was not professional

I've used them for a few years. I placed an order an hour ago & just received shipping confirmation.
Kat

This guy does not deserve to be in business. Extremely rude over the phone, don't believe the fake reviews.

I placed an order for vitamins on June 7th. I called today, June 21st, and spoke to a person named mike. I asked Mike about my order since I had had no communication from the company. Mike told me that he would call me right back and he had to look into it. More than half an hour later I decided to call back, and Mike answered. Mike proceeded to tell me that he was canceling the order because he told me he would call me back and that I called back too soon and could not wait for his call back. I suggested to him that half an hour wasn't long enough and he said no and repeated that he was canceling the order. When I asked him for a specific reason why he was ordering the cancellation, he told me just because I couldn't wait. Needless to say that there was no communication whatsoever for the past two weeks from when I initially made the order. The customer service I received was horrible and I am not too sure who Mike is, but Mike is certainly a detriment and not a person who should be doing customer service nor selling anything to the general public. I would give this company negative stars if it was possible.

Do not buy from this company. They are a scam. Please read all the reviews before you buy. The customer service is horrible as well.

***WARNING*** DO NOT BUY FROM THIS COMPANY

Do an internet search for Vitaglo reviews as I should have done. You'll find out that the company (aka "Mike") has been ripping people all across the country off since 2004. I suppose they stay in business off of one-time purchases from people like me who didn't research them before-hand.

My experience summarized:
Placed order and received order confirmation.

5 days go by and no shipping confirmation.

I call and speak with Mike. He's unprofessional, rude, and hung up on me after saying that my order was shipping out that night.

My order does not ship for another 5 days.

I receive the order and half of the value of the order is missing with small hand-written "B/O - Backorder" next to the item.

I was not notified about any backorders via email OR on the phone when I spoke with Mike. Normal business practice is to notify a customer BEFORE the order is placed or if it's after the order is placed, give them an option of a refund.

The other major portion of my order was shipped not as advertised. I order a 1gallon container w/ pump of Dr. Bronner's liquid soap. I received four, 32oz containers (32oz containers don't come with a pump). Not a major deal but this is poor business.

Mike has been unresponsive to my attempts at communication since and I've filed a dispute with my credit card.

Go to Vitacost, LuckyVitamin, or Amazon. Vitaglo is a scam and should be put out of business.

Order products that they did not ship. Emailed and called several times to get refunded. The owner was very very rude. DO NOT USE!

Only told that they can not get the product I ordered when I called to follow up on the order.
Never received any correspondence.

I called them after not receiving my order for 2 weeks, they informed they didn't have what I purchased on their website. Stay Away.

Very rude person answers the phone if they are a legitimate company that wants people's business they aren't acting like it. I don't trust them.

Customer service is horrible terrible!
I ordered vitamin and need to exchange I called men just talked him self then hangup ed.

RUDE RUDE RUDE I called and emailed several times. I was hung up on several times. I cancelled my order like 10 times and they still shipped it and charged me.

When I first ordered from Vitaglo, I was happy at the discounted prices. The website is largely useless unless you know exactly what you want, but I was looking for a cheaper price than Amazon so it sufficed. I ordered 8 items and they arrived only a few days late - or rather, a week after a phone call requesting shipping information.

That's when they proved they are 30% discount in prices, 90% discount in quality of service. They shipped me 5 out of 8 items, 2 of the 3 said "back order." I called them and they said they'd shipped one out and the other they would refund because it was discontinued. I asked about the eighth item. They said they would look into it and call me back. I'd like to note I was on hold for 10 minutes, except "on hold" is setting their phone down and walking away from it. Periodically one of the two people would pick it up and then set it quickly down. Note that there are only two people, and almost everything goes through one, so don't think this is customer Russian roulette.

They never called. Two weeks later I emailed them. One week later, no email. I called them and they became upset that I called them, told me they'd handle it immediately, and then pretty much hung up. They don't like to talk much and they don't like waiting 30 seconds on you (seriously, I told one of them the page was refreshing and they put me "on hold"). The guy even told me that I was calling just to be mean before hanging up. Really, asking you about the missing item is "just being mean"?

Guess what? No phone call. I was hoping to be a regular customer because the $5/item savings can add up, but I'll pay $10/item extra to never have to experience their rudeness and refusal to acknowledge a problem. It was the cheapest item on the list - if they thought I was the kind of person to try and rip them off, then wouldn't I have gone after the item substantially worth more?