• VitaGlo

VitaGlo

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Overview

VitaGlo has a rating of 1.2 stars from 241 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VitaGlo most frequently mention customer service, credit card, and free shipping problems. VitaGlo ranks 278th among Diet sites.

  • Service
    36
  • Value
    29
  • Shipping
    30
  • Returns
    24
  • Quality
    29
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
13
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How would you rate VitaGlo?
Top Positive Review

“Best prices, fast delivery, responsive customer service”

Marg R.
6/11/19

I have been purchasing supplements and nutritional items from this company for the past 10 months and have had great experiences. After reading these other reviews I can't help but think that they must be referring to some other company. I have referred others to the site for the best prices and delivery time. Order placed Saturday 6/8 received Monday 6/10.

Top Critical Review

“Horrible customer service - never received products”

Marcy T.
8/13/24

Waited 2 weeks for my order and it still said "in process". I called and was rushed off the phone after they said they didn't know what happened to it. They said they'd call back. But no. Called again to cancel the order and when I asked to receive a confirmation of the cancellation and refund, the guy hung up on me. Never again. I'll probably have to go through the credit card company to challenge the charge. What a hassle.

Reviews (241)

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Reviews that mention popular keywords

customer service (87) credit card (19)
Thumbnail of user conniec476
California
1 review
0 helpful votes
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May 7th, 2021
Verified purchase

Credit card charged but no product deliver. Difficult to get customer support. Still waiting for refund after 1 month.

Tip for consumers:
Don't use this site!

Products used:
Money collected but some products are still not delivered!

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnm605
Illinois
1 review
2 helpful votes
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November 11th, 2015

I would never purchase anything from them again. They took my money and then insulted me on the phone.

Thumbnail of user amandat43
Oregon
1 review
1 helpful vote
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August 3rd, 2015

Don't order from them. Seriously. Horrible service. Never shipped my product and won't call me back.

Thumbnail of user matta5
Hawaii
2 reviews
10 helpful votes
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December 19th, 2016

Stay away like others say, wish I saw these reviews before buying. Too my $100 and never sent product. Dealing with PayPal dispute now.

Thumbnail of user sergs12
Tennessee
1 review
2 helpful votes
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March 5th, 2019

They've sent me an expired product and once I asked for a refund- just disappeared. They sell something that you eat - so find more reliable supplier

Thumbnail of user danielc697
Virginia
1 review
2 helpful votes
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May 3rd, 2019

On May 3rd,(2019) at 9:44am (EST), I called Vitaglo to find out about the status of my April 17 shampoo order (order # vitaglo-*******),.

I was calling, because I had gotten no response to the email I sent Vitaglo on May 2,2019 (10:44am EST) and the goods should have arrived already.

I tried to mention that I had emailed, and gotten no response, from Vitaglo. The customer service representative cut me off, and said "Just give me the zip code".

When I told him the zip code, he echoed back a different 5-digit number than what I was saying.
*** I told him my zip code 3 times, and each time he echoed a different number. ***

Each time I repeated my zip code, I enunciated more carefully, and I spoke louder.

He became offended (and reacted in an EXTREMELY RUDE manner), because I was speaking more loudly.

He told me to use the email address. (As I said, I had tried to tell him earlier that I got no response from my earlier email but he cut me off, before I got a chance to say it.)

I called the number back, hoping to get a customer service representative without a NASTY ATTITUDE.

The same guy answered, still RUDE AND NASTY
He finally got my zip code, and told me the shampoo is on back order. He said he'd credit my Paypal account.

To Vitaglo: You need to consider hiring customer service personnel with some basic understanding of how to deal with the public.

Thumbnail of user sheryls251
New York
2 reviews
1 helpful vote
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March 9th, 2022

They scammed me out of 15.98 and wont make it right. They wont refund my money!
They are scammers. Beware!
Look at the horrible reviews

Tip for consumers:
I should have read the 1000 bad reviews first

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user bradv10
Pennsylvania
1 review
4 helpful votes
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September 8th, 2017

Never recieved my product or refund... Ppl are a wast of time... There scum... Thief... Low class...

Thumbnail of user zulug
Tennessee
1 review
7 helpful votes
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February 23rd, 2015

I placed an order on the 9th of February and in the email confirmation it says orders will ship out in 24 hours. I waited a few days and realized its now February 22 that's 13 days later. So I called the number some very cranky guy answers the phone. I kindly tell him I'm just inquiring about a shipping number and he says very rudely that he will check and call me back in an hour. 5 hours later I call back and he says that it's shipping out tonight. I said umm ok what's the tracking number. He said we will have it tonight. I was like ok can you tell me why it's shipping 13 days later. He says in a very nasty and rude voice that it's because there is 2 different address on there. I said to him so why hadn't anyone contacted me. He literally starts screaming at me saying next time Order from Amazon then if you don't like how I operate. I said ok sir I'm going to call tomorrow morning for the tracking number he screams and says "$#*!" why would you call if I just told you we will email it tonight God damit. I said because obviously what you say your company doesn't end up doing. He then said like I said call Amazon. And HANGS UP IN MY FACE. I was infuriated at this point and called back and said can I speak to the manger he laughs and says I'm the owner you sucks for you doesn't it. I was like sir you are very rude and have no customer service. Im simply asking for answers and I'm not getting them because you are so rude. He says tuff $#*!. This is how I function if you don't like it order from Amazon. I told him I'm just going to dispute it he says you can't do that idiot it's illegal then HANGS UP AGAIN. At this point I'm really angry with this company. I have never had any issues with any company like I have with this gentleman. He is rude and a dark soul filled with evil. He has no sense of being a human. I mean we are all making his living and everyone should stop buying from here. We are supporting s human that is obnoxious and ignorant in all senses. DO NOT BUY FROM HERE.

And Marsha and Al j are people that work for them. I mean you can call to ask questions and you will see how horrible this man is. I never ever write reviews but I do not want anyone to be treated the way I was treated this is horrible.

Thumbnail of user bobs163
Georgia
1 review
3 helpful votes
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July 10th, 2015

AVOID AT ALL COSTS. This company is a scam and a joke. You will regret doing business with them. They suck at every phase of running a business.

Thumbnail of user beckyi4
Florida
1 review
3 helpful votes
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March 3rd, 2017

Paid for 400 digestive enzymes and they sent 240 and refuse to send the rest. HOW CAN THESE PEOPLE STAY IN BUSINESS? Grrrrrrrrrrrrrrrrrr

Thumbnail of user roys28
Florida
1 review
2 helpful votes
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February 19th, 2013

They sent me EXPIRED vitamins and refused to replace them. When I tried to complain politely, they hung up on me.

Thumbnail of user maureent19
Florida
1 review
7 helpful votes
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April 10th, 2018

THE BOX THAT WAS ADVERTISED ON THE SITE IS NOT THE ONE THAT WAS DELIVERED. I CALLED AND THE CUSTOMER SERVICE WAS TERRIBLE AND HE HUNG UP ON ME!

Thumbnail of user bruceb108
Florida
2 reviews
2 helpful votes
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December 7th, 2016

They order from other companies. NO Refund on wrong item ordered.

Thumbnail of user danf23
California
1 review
2 helpful votes
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August 18th, 2013

This is one of those scam sites that uninformed gullible use

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About the business

VitaGlo.com - Now Vitamins, Now Foods, EAS, Met-Rx, MuscleTech, and many more Diet, Vitamins, Minerals, Herbal Products. VitaGlo.com is your first choice for nutritional supplements, health, body, and muscle building products

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