VitaGlo

This would be a great company-good products, good prices, if they had somebody that cared about the

I have called Vitaglo three times with various questions. The first two times, I gave the guy the benefit of the doubt, thinking he was just having a rough day or was so slammed he was frustrated. My second call was to inquire as to how the company would know what color blender bottle I wanted to order. The one who answered the phone (I found out on my call today was the owner) is the one that gave me the instruction to just "specific a color in the note section" when I was ordering to a blender bottle. When I called today to let the company know that they did not send the color I had requested, today he said they never know what color will be available so you just get what you get basically. Then he told me he's "not going to argue with me," to just send it back and was hanging up although I was able to catch him to ask him if he was the only one there. He rudely said "yeah I'm the owner, just send it back," rushing to get off the phone. The company has good prices so it's really sad that he doesn't seem to care about his customers. I'd rather give my business to somebody who appreciates those who keep them in business! Poor guy!

I placed my order on Friday night and received it the following Tuesday morning. Exactly as described. The product was good expiration date was good. No problems at all.

I've ordered from Vitaglo for many years doing so online. For some reason the website does not seem to be working properly for the past few days because a search by product comes up with nothing, a search by brand only shows empty boxes on the screen with captions like Source Naturals - C. There are no pictures of products. I finally called the office number and asked if they were aware the website wasn't working correctly and the male voice that answered said "it's working fine, it must be your website". When I said I don't understand what that is supposed to mean because I don't have a website, he said have you ordered from us before and I said yes, many times using the online ordering. "Give me your zip code", I did, and then he said "we don't have anything in the system". Then he said 'go to vitaglo.com and try that and I told him that is precisely where I am right now and the website isn't working. Then he said "have a nice day" and hung up! Well, fortunately for me there a LOT of other companies that have working websites and courteous people answering the phone. I see a lot of other reviews of Vitaglo that are in the same vein, really poor customer service and rude staff. This is the first time I've encountered it and it is also the last time. I will spend my money elsewhere. You've lost another customer Vitaglo, and like some of the other reviewers I have to wonder how you are still in business.

I have used this company many times, and 98% of the time everything is perfect and at amazingly low prices! Not out of date stuff either, good fresh items. There was one order that I had a problem with in the beginning though. I received only part of my order with no mention of a delay of the other part. I called Vitaglo to discuss this with them and got the rude, RUDE, guy mentioned in the other reviews. He said hello, I said, "Hello, I have a problem with my order." he said, "Hold on" and left me on hold for several minutes, and then he hung up the phone! I called back, it rang and rang, finally he answered and I told him how rude it was to put a customer on hold after they state they have a problem with their order. He hung up on me again!

I called back, no answer... then finally he answered after several attempts and he listened. He doubled the order of the items I didn't receive and sent me twice as much at no additional charge. Well, that suited me fine. I was HAPPY.

Since then, (that was almost two years ago) I've used them many times and always receive my order very quick, very well packed, very low prices, and no problems at all. I ACTUALLY LOVE VITAGLO!