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Vital Records Online has a rating of 1.1 stars from 124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vital Records Online most frequently mention birth certificate, customer service, and credit card problems. Vital Records Online ranks 153rd among Government Records sites.
This company responds to reviews, but usually not within the first month
Beware of another company using a web site very similar to vitalrecordsonline.com - I had a very nice conversation with a gentleman in Atlanta representing vitalrecordsonline.com - the company I purchased a NY birth certificate from and within 1 hr cancelled it was vitalrecords-online.com. NOTE THE DASH. They are based in Badalona Spain and are a scam outfit - that denied my refund (by email) no phone #. While I cannot vouch for any transactions with vitalrecordsonline.com, I will certainly say that vitalrecords-online.com is a SCAM, fraudulent company, and that is the company that took my $47 and denied a refund.
Pretty much what the title says. Vital Records is great at processing your credit card payment. And then it just ghosts you to find out that it won't ever send your birth certificate to you.
Pretty much what the title says. Vital Records is great at processing your credit card payment. And then it just ghosts you to find out that it won't ever send your birth certificate to you.
Tip for consumers:
Never got my birth certificate. In fact, I was never contacted again.
So criminal.
Products used:
Birth certificate
It's a scam, took my money, I ordered a birth certificate over 3.5 months ago, and all they can say is they sent it to the health department WHICH IS A LIE, Arizona has zero record of receiving my daughters $#*!, and they have a refund option on their phone call log but they can't even offer a refund, use VITALCHECK not vital records
I apply for a NY birth certificate for my son 10 weeks later I am still waiting they keep saying it's still still under review
Yesterday I travel to NY and received one in person I was inform then that this company is a fraud and should report them and the only out side company that they work with is vital check please do not use this company you will not receive anything from them
Hello, Winifred.
Thank you for sharing your feedback. We truly apologize for any frustration or inconvenience you may have experienced during your son's birth certificate request.
We want to clarify that Vital Records Online is not a government agency, but a private company that assists customers in preparing and submitting their applications to the appropriate government offices. While we are committed to helping facilitate the process, we do not control the review timeframes set by the state. Unfortunately, some requests may take longer to process depending on various factors.
We understand that you obtained your son’s birth certificate in person, and we are glad you succeeded in doing so. In the meantime, please reach out to our customer service team so that we can assist you with any further steps, including a refund, if applicable.
We strive to offer transparent and helpful services, and we regret that your experience did not meet your expectations. If you have any additional questions or concerns, please do not hesitate to contact us.
Ordered birth certificate. They won't refund my money. Keep giving me different answers that contradict the previous answers. Don't waste your money. Somehow they manage to look legit with a lot of reviews but are not to be trusted.
Products used:
Never received
Hello, Kristie.
Thank you for sharing your experience with us. We sincerely apologize for any confusion or frustration you’ve encountered during your request for a birth certificate. We take these concerns seriously, and it’s disappointing to hear that you have received inconsistent information from our team.
Our goal is always to provide clear, transparent communication and support to our customers, and it seems we have fallen short in your case. We would like to make things right and review your refund request to ensure it is handled appropriately. Please reach out to our customer service team directly so we can resolve this matter to your satisfaction.
We value the trust our customers place in us, and we regret that we did not meet your expectations this time. We appreciate your feedback and are committed to improving our services.
Trying to get a death certificate for my brother. Worst experience i have ever had. After multiple emails and phone calls, i am even more confused. They will charge your account immediately. After all the crap, they send an email that says they need more info. The email also says they have everything. Scroll down and it says we don't service this area anymore. I then see on their website that they only provide the death cert 3 to 6 months after the event. I call and want a refund. I tell the girl do not refund to the account that paid. 4 times she said she would refund to the account used to pay. Finally i asked for a supervisor. Was told they don't have one. Asked to talk with who you work for. Was told don't work for anyone. Asked to talk with her boss. Was told not available. She put the refund through on the account i told her not too. After all this i told her f@$k you
Hello, William.
Thank you for taking the time to share your experience. We sincerely apologize for the difficulties you’ve encountered while attempting to obtain a death certificate for your brother, and we fully understand how frustrating this process has been for you during such a difficult time.
We regret that our communication was unclear, and we acknowledge that your interactions with our customer service team did not meet your expectations. We take feedback like yours very seriously and will use this as an opportunity to review our processes and improve our training.
Regarding your refund request, we apologize for the confusion that occurred. Our intention is always to process refunds promptly and according to customer requests, and we’re sorry that this wasn’t handled as you had specified. If you would like further assistance with this matter, please don’t hesitate to reach out to our team so we can ensure any outstanding concerns are resolved.
We genuinely appreciate your feedback and regret the frustration this caused you. Should you wish to discuss this further, we’re here to help.
Spent $150 to get my birth certificate, I thought I paid for expedited service and shipping but I still didn't get my certificate. So I paid that money for nothing. Now my information is out in limbo and I now have to make sure no one is using my information. And now I can't get a refund. I suggest that going straight to the county office and getting what you need from them directly. Don't use VRO.
Hello,
Our expedited service aims to accelerate the processing time of your order to the best of our ability. However, it's important to note that expedited service does not guarantee immediate or next-day delivery. Instead, we prioritize your application within our system and work to expedite the processing time as much as possible.
The processing time ultimately depends on various factors, including the specific requirements and processing times set by your state's relevant Health Department office. While we strive to minimize processing times, it's important to acknowledge that certain states, like New York, may have longer processing durations extending to weeks or even months.
Please rest assured that our team diligently facilitates submitting and processing your application. However, the issuance of certificates is solely handled by the respective Health Department offices, over which we have no control.
We sincerely apologize for any inconvenience caused by the lack of updates and difficulty reaching our customer service team. We're actively working to improve our communication channels and enhance customer support. If you have any further concerns or questions, please don't hesitate to reach out to us directly. Your satisfaction is our priority, and we're committed to addressing your needs to the best of our ability.
This company is a fraud. Do not use them for Apostille services as they will waste your time and money. I paid $159.00 on May 10,2024 for an Apostille for a birth certificate. I followed their instructions exactly and sent the original birth certificate to them immediately. When I heard nothing, I contacted them and asked for an update on the order. They claimed there was no order on record. I sent them a copy of their own order confirmation as well as credit card info for tracking the payment that they had already received. They did not have the decency to respond to multiple emails asking what happened to the order. The customer service person was very rude and insisted she simply had no record of the order even though they had collected the $159.00 from my credit card and the USPS confirmed that my document had been delivered to them five days earlier. I finally found someone who did confirm that they received the order and had processed it. He gave no apology or explanation for the claim that there was no order. Already, ten days had passed despite their promise of a 3-5 day turnaround. Well, after 18 days, I was shocked to find that all the documents were returned to me unprocessed. I had no Apostille on my birth certificate and the Department of State of New York had rejected the application because VRO did not process it correctly. I lost all that time and I lost $159.00. Worst of all, they never did have the professional decency to respond to my many complaints about losing the order and subsequently failing to process it correctly. I strongly recommend that no one use this company for any service. They will take your money, fail to process your request and have no accountability to fulfilling their corporate promises. Such behavior is the definition of corporate malfeasance and fraud. Taking money for a service that they cannot provide is deception. It is also a disrespect of paying customers. Their customer service is atrocious. Please save yourself the hours of stress I have endured with Vital Records Online. Find a company that is professionally responsible, accountable and capable of completing the services they sell (or provide an explanation or refund if they cannot do so).
Tip for consumers:
The company has no accountability and does not comply with its advertised time frames or complete the services advertised.
Products used:
I ordered an Apostille authentication for a birth certificate. They charged 159.00 but failed to process the Apostille correctly and did not provide a refund.
Hello!
We deeply regret the frustration and distress you’ve experienced with our Apostille services. Your feedback is important to us, and we sincerely apologize for the delays, lack of communication, and any errors in processing your request. This situation does not reflect the level of service we aim to provide, and we are genuinely sorry that we failed to meet your expectations.
We take your concerns very seriously, particularly regarding the initial confusion about your order and the unprofessional communication you encountered. We will be conducting a thorough internal review to identify where the breakdown occurred and ensure that such errors do not happen in the future.
Regarding your Apostille request, we understand the critical importance of accurate processing and the impact this has on our customers. While it’s disheartening to hear that your documents were returned unprocessed, we would like to offer our support in rectifying this situation. Please contact us directly by email or phone number, and we will prioritize your case to ensure a resolution, including a refund or further assistance in completing the Apostille process if you’re open to it.
We appreciate your patience and your detailed feedback, which will help us improve our services. Once again, we sincerely apologize for the inconvenience and frustration caused.
I ordered a birth certificate on 12-21-23 and still haven't received it. And i paid an additional $20 for a rush order. They don't respond to emails or chats. This is a joke. If you need a birth certificate, order it directly through your states website. Wish I would have done that instead. Back to square one. Disputed the charge through my bank. Hopefully I'll get my money back one day.
Hello, Donna.
We sincerely apologize for the delay you’ve experienced and for any frustration caused by the lack of communication. We understand how important it is to receive your birth certificate promptly, especially after requesting a rush order. Your situation does not reflect the level of service we aim to provide, and we deeply regret that you were left feeling dissatisfied.
We also want to assure you that your emails and chats are important to us, and it is concerning to hear that you haven’t received a response. We will look into this immediately to determine what went wrong and to ensure that such communication issues are addressed.
If you’re willing, we’d love the opportunity to work directly with you to resolve this matter as quickly as possible. Please contact us again by email or phone call so we can personally oversee your case and assist with your refund if applicable.
Again, we sincerely apologize for the inconvenience, and we appreciate your patience while we work to resolve this.
We ordered both our girls Birth certificates from Vital records. The first one arrived with no issue. The second still hasn't arrived. Apparently the picture i sent of my ID was blurry, even though I reused the same picture I took. They require me to PRINT, sign, then send in a picture of a document. I have done this 3 times and they keep refusing my signature. I have called the help line 3 times. The emails are no help and im running out of time to get this for our health insurance. I don't know what I'm doing wrong and Noone will help me.
Hello, Hannah.
We sincerely apologize for the frustration and inconvenience you've experienced while trying to obtain your second daughter’s birth certificate. We understand how stressful this situation must be, especially with the urgency related to your health insurance.
It appears there has been an issue with the quality of the ID photo and signature documentation, and we deeply regret that this has caused delays in processing your request. To help resolve this as quickly as possible, I will personally escalate your case to our support team for a more thorough review. Additionally, I’ll make sure that you receive clear guidance on how to submit the required documents in a way that will meet the necessary standards.
We want to ensure you receive the birth certificate in time and will be here to assist you every step of the way. One of our representatives will be reaching out to you directly to provide further assistance and ensure that we can expedite the process.
Thank you for your patience, and we are committed to resolving this for you as soon as possible.
Best regards.
Possibly the worst company. I ordered birth certificates for my children 7 weeks ago (order numbers VRO******* and VRO*******) They charge you 44USD for the service + 20USD for some useless notarization form. You have no idea if the birth certificates will arrive as there is no tracking. I called Vital Records numerous times and they told me to keep waiting, but do not provide additional information. I ended up again to get the birth certificated via a company called VitalChek (https://www.vitalchek.com/v/order-status-signon), which is recommended on the NY Department of State webpage. They also charged 44USD, but no made-up notarial fees. Also VitalChek use UPS, they give you a tracking number and I received my birth certificates in two business days!
I am asking my credit card company to dispute Vital Records charges as the company provided zero service. I have filed a complaint with the U.S. Government's consumer protection division: https://www.usa.gov/consumer-complaints. In addition, contact me privately( *******@yahoo.com) if you have a similar experience and are interested in taking legal action against Vital Records. My cousin is a lawyer and has agreed to represent us pro-bono if there is a critical mass of wronged customers.
Hello, Emil.
Thank you for sharing your concerns, and we sincerely apologize for the frustration and inconvenience you have experienced during your children's birth certificate request. We understand how important timely and reliable service is, and it’s disappointing to hear that we did not meet your expectations in this case.
We would like to clarify that the notary service we provide is to ensure that your documents are completed accurately and legally. However, we understand that this may not have been necessary for your situation, and we are sorry for any confusion caused.
We are committed to resolving this issue for you. Please contact us directly by email or provide us with more details, such as your order numbers, so we can locate your requests (VRO******* and VRO*******) and work toward a resolution, including refunding any applicable charges. We are here to assist and will do everything possible to address your concerns.
We appreciate your feedback, and we would like to offer you further assistance to restore your trust in our service.
Ordered a birth certificate for my son and paid for all the extras as I cannot get to our county seat to order from the health department very often and this appeared to be faster. Fast (2-day) processing took 29 days (Dec 28-Jan 23) before it was sent to the health department. Overall it took 42 days to receive my order. Save yourself time and money and take a day off to go order it yourself.
Hello, Don.
We sincerely apologize for the delay you experienced in receiving your son’s birth certificate and understand how this has caused frustration, especially when you were expecting a faster process.
We strive to provide efficient services, but there are times when delays can occur due to the specific requirements and processing times at the state or county level. While we offer expedited processing on our end, the Health Department's timeline for handling and delivering documents is something beyond our control.
We truly regret that the process did not meet your expectations and appreciate your feedback. Please know that your experience helps us identify areas for improvement, and we are committed to enhancing our services.
If there’s anything more we can do for you, or if you have further concerns, please don't hesitate to contact us directly by email or call.
Best regards.
Please save your money and use Vital Check instead. Vital Records is cheaper but they are not as efficient. I ordered a birth certificate through both Vital Check and Vital Records. Within in minutes of my purchase through Vital Check, I received confirmation that my birth certificate will be delivered in 2 days. Vital Records on the other hand is still processing my request and it has been over 5 business days.
Hello, Sabrinna.
Thank you for sharing your experience, and we sincerely apologize for any inconvenience caused.
We understand your frustration regarding the difference in processing times. Please note that while we aim to provide a seamless and efficient service, the processing time for birth certificate requests can vary depending on several factors, including the specific state or county’s requirements and workload.
We want to assure you that your order is currently being processed, and we are doing everything possible to expedite it. Our team will reach out to you with updates as soon as more information is available.
We appreciate your patience and trust in our service. If you have any further questions or need assistance, please do not hesitate to contact us directly.
Still waiting on my refund. Don't go with this company. I've called numerous of times and they give you the run around. They are trash
Tip for consumers:
Don’t use this company
Products used:
Birth certificate
Hello, Anthony.
Thank you for sharing your feedback with us. We sincerely apologize for the delay in processing your refund and for the inconvenience this has caused. We understand how frustrating this situation must be, and we deeply regret that your experience with our customer service team has not been satisfactory.
We are committed to resolving this issue as quickly as possible. Please contact our support team directly with your order details so that we can prioritize your refund and ensure it is processed without further delay.
We truly appreciate your patience and understanding, and we hope to restore your confidence in our service.
It's a SCAM do not use! I use this paid $50 and never received my birth certificate they couldn't tell me nothing no update or nothing. Called my local office and they said this company has no dealing with them that I've been scram
Hello, Jan.
We sincerely apologize for the frustration and confusion you’ve experienced. We understand how concerning this situation must be, and we regret that you have not yet received your birth certificate.
Vital Records Online is an independent document assistance service, and while we work to submit applications to the appropriate state or county offices, we do not process the certificates ourselves. After reviewing your case, we are committed to investigating what has happened with your request and will reach out to the local office to ensure everything is moving forward.
We will follow up with you directly to provide a detailed update on your application status. If there is anything more we can do for you, please don’t hesitate to reach out to our customer support team. We are here to resolve this as quickly as possible.
Thank you for your patience and for bringing this to our attention.
I had a really disappointing experience with the service. I paid to expedite my son's birth certificate, but it never arrived. Every time I called, they claimed they had everything they needed and that the delay was at the state level. After a year, I went to the county and discovered that my paperwork was never resubmitted. The customer service representatives gave me conflicting information and ultimately just told me to contact the state myself. It was a frustrating and ultimately fruitless experience. I would advise others to save their money and go directly to the county.
Tip for consumers:
save your money
Products used:
went to the county directly
Hello, Melba.
We sincerely apologize for the disappointing experience you had with our service, and we appreciate you bringing this matter to our attention. We understand the frustration caused by the delay in receiving your son's birth certificate, especially after opting for expedited service.
It's crucial to clarify that waiting times can vary based on the state and the specific health department office processing the request. While we make every effort to ensure a smooth and timely submission, the processing time is solely under the control of the health department, which holds the authority to issue certificates.
We regret any conflicting information provided by our customer service representatives and understand the frustration this may have caused. We strive to improve our communication processes to avoid such issues in the future.
Upon learning that your paperwork was not resubmitted, we understand the added frustration this must have caused. We want to assure you that we take this matter seriously and will investigate the internal processes to prevent such incidents from recurring.
In the meantime, we advise you to directly contact the health department office to inquire about the status of your request and seek clarification on the delay. They will have the most accurate information regarding the processing of your son's birth certificate.
Once again, we apologize for any inconvenience you've experienced. If there's anything we can do to assist you further or provide additional support, please do not hesitate to contact our customer support team.
Thank you for bringing this to our attention, and we appreciate your understanding.
Started the process for a death certificate Dec 18,2023 still have nothing. If you call they say they need some other form.
Absolutely no return communication from them, they just want your info
Tip for consumers:
That it was a scam.
Hello, Robert.
We sincerely apologize for the experience you've had and understand how frustrating this situation must be for you.
Upon reviewing your case, it seems that your request for a death certificate has been delayed due to additional forms required by the Health Department. We understand that this can be frustrating, especially when dealing with sensitive matters. Please rest assured that we do not collect information for any purpose other than fulfilling your request.
We also regret any lapse in communication and are here to assist you. Our team will reach out to you promptly to guide you through the necessary steps and ensure that your application moves forward as quickly as possible.
Thank you for your patience, and we are committed to resolving this for you. Please feel free to contact us directly for any immediate assistance.
Best regards.
This was an automated ad when I was going to state government. This site is not affiliated with state government directly. All this service will do is take your money and takes 3 weeks before they send request to state government, with outrageous fee.
It is over 1 months and I still not received any certificate, despite of paying expedited fee. And when I call the customer service, I just found out they do only apply to state government for records. You can do it directly to any state government and much quicker.
My daughter pointed out this is not government site, and I had applied directly to state government, and already received certificate, while I had not been waiting for this company to do any action.
Watch out for this service. It was useless for me since I did not receive the certificate in time.
Tip for consumers:
Horrible service. Not affiliated with state government. If you need any certificate from state government, go to state government site directly.
We sincerely apologize for any inconvenience you've experienced with our service. We strive to provide efficient and reliable assistance to our customers, and it's disheartening to hear about your negative experience.
It's important to clarify that while we facilitate the process of obtaining vital records from state governments, we are not directly affiliated with any government entity. We understand the urgency of obtaining these documents, which is why we offer expedited services for an additional fee. However, we regret to hear that your certificate was not delivered within the expected timeframe despite paying for expedited processing.
We assure you that your feedback is invaluable to us, and we will investigate this matter further to identify any issues in our process and ensure it doesn't happen again. Additionally, we will review our communication channels to ensure that customers are properly informed about our services and their expectations are set accordingly.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to contact us directly.
Sincerely,
Customer Service Team
They did not provide any value. There was no warning that they were in no way affiliated with the official government division I needed. For a large fee they just mailed me the form available online; no time saved, no service provided.
You pay more using this site rather than going directly through your State Vital Records department. I found this out the hard way when there was a problem w my order (after paying, of course)and customer service refused to help me... but made a point to belittle me.
I hope others will learn from my mistake.
I paid the fee for literally nothing but another form to fill out and pre-addressed forms. It was much cheaper and easier to go directly thorough my Wisconsin. Gov website. A complete waste of my money. Kudos on their good advertising though. I'm skeptical and i still bought it. So... a thumbs up to your marketing team i suppose.
I paid for and my bank account was debited on 12/7/20 for a certified birth certificate. Not only have I not received it as of today, 4/2/21, but when I wrote them in February they responded with a request to verify my payment. I replied with a screenshot of my bank statement showing the December 7,2020 debit. Heard nothing. At the end of March I emailed them again about the birth certificate. They replied with the very same email that they sent in February, asking for proof if my payment! I resent the proof and nothing! What a scam and I am prepared to sue them for damages as I need the certified birth certificate to obtain a real I D by May 10!
Ordered what I thought was a BC but only got a form that I could have got for free from the state, cost: nearly $50.00. Tried to call the company, phone number listed in email sent was to someone in Spain. Called my bank and the payment processing had already taken place, in Spain.
Cleaver but dishonest way to get both your money and vital personal information.
I am still waiting for my birth certificate to arrive, it's been almost four months and I had to pay 124.00 dollars and then another 40.00. I am hoping it's a certified copy, I need to get a real i.d. and have been waiting patiently.
Beware of another company using a web site very similar to vitalrecordsonline.com - I had a very nice conversation with a gentleman in Atlanta representing vitalrecordsonline.com - the company I purchased a NY birth certificate from and within 1 hr cancelled it was vitalrecords-online.com. NOTE THE DASH. They are based in Badalona Spain and are a scam outfit - that denied my refund (by email) no phone #. While I cannot vouch for any transactions with vitalrecordsonline.com, I will certainly say that vitalrecords-online.com is a SCAM, fraudulent company, and that is the company that took my $47 and denied a refund.
This site is a SCAM - to not even attempt to use is as you will waste your money. All they do is prefill an application (something you can do yourself and get from the state or government agency) charge you $50 approx to prefill it andyou still have to pay the agency for the certificate. When I asked for a refund as I found my original birth certificate within an hour of applying, they refused saying they are not responsible for mistakes.
The mistake I made was going to this site in the first place.
I moved to Texas now I ordered from here a birth certificate and nothing took my money though I need it fast all I got was a form to send it says you can get a certified printed out from phone/ online I'm a disabled vet no family noth I need it for a job contacted support 5 times and got responses that made absolutely no sense to get a license here and work you need a birth certificate or certified certificate I ordered 2 nothing sent to phone nothing pls help I'm going to be in a mess if I don't get it
Gain trust and grow your business with customer reviews.
VITAL RECORDS ONLINE provides the best document preparation assistance for your birth certificate, death certificate or marriage certificate request. We are proud to have gathered more than 3000 state or county applications to process in order to use the fastest agency to get your vital records. We have the experience and the system to ensure you will get your Vital Records Application forms custom made to your needs.
Our process is simple, fill out our simple forms online to generate your application then get your vital records application documents without hassle directly at your doorstep. Follow the instructions to complete your application and mail everything with the pre-paid provided envelope to your local post office. You will only to track online your application on USPS website and get notified when your vital records are ready.
Hello, Rachel.
We sincerely apologize for the negative experience you’ve had with our service. We understand how frustrating it must be to feel like your request was not properly handled after making your payment, and we regret that you’ve been left without clear communication regarding your birth certificate order.
At Vital Records Online, we are committed to providing reliable service, and it’s concerning to hear that you’ve not received your requested documents. We would love the opportunity to correct this situation and ensure that your order is processed as quickly as possible. Please contact us directly by email or phone number so we can investigate the status of your application and provide the support you deserve.
We truly value your feedback, as it helps us identify areas where we can improve. Once again, we apologize for the inconvenience, and we appreciate your patience as we work to resolve this.