Vital Records Online

This company is a joke in November I paid $118 for two birth certificates through this "simple in minutes" scam of the company. I didn't receive ANYTHING until I contacted them for a refund 2 days ago (4 months had passed) they sent an email informing me that I needed to complete 3 more steps including paying more money! And the original email from months must be in my spam folder (which would be my fault). I responded explaining that I'm not paying anymore money to receive nothing once again I shouldn't have to do more including faxing and mailing copies of my documents and that I would simply like a refund since it has been months! They responded this morning with a very generic - no refunds at all for any reason. Waste of time and money!

I used this company, thinking I was getting two copies of my mother's death certificate, they charged $58.00+
What I got was a packet with a form to apply for a death certificate to my state with a fee of an additional $16.00, for one copy.
I made a mistake thinking this company was working through my state, wrong, they are making money off people and then referring them to their own state office. I can go right to my state and they only charge $16.00 for a death certificate. What did this company do with my $58.00?
Stay away from this company, they'll just take your money.

Paid for fast service and still waited almost a month to get the certificate. Tried to find a customer service number number but they have none. I have yet heard back from them via email as well. Going now to the clerk office to get the birth certificate and I guess just eat the $46 I paid to vital.

I will let you know if I ever actually get the birth certificate. Ordered on February 13th 2021 and it's now March 29th 2021 and still no updates. Spent $124 dollars yes I am an idiot apparently. Hall of records in Santa Ana, California was closed and the building is literally demolished to be rebuilt. I was under the impression that I was using the legit birth certificate place but apparently it's vital check website that is the legit place not this one. Don't be fooled. Let me also add the website just keeps extending the day I am supposed to receive it. New update pushed my date out over a month longer.

Update- I received my birth certificate finally! I seriously thought i would never get it. So now we know they really send the birth certificate and it takes a few months to get the certificate

I ordered my BC. On April 11,2021 I got the confrontation that NC (the state I'm ordering from) got it. It is currently July 9th and I still do not have it. It still has not come in the mail. I'm so upset I had to spend that much money for nothing.

0 stars. My delivery time was 2-3 weeks. It's been 6 weeks. CSR has new reason every time I call including delays on their end.

It's NOT the official website. It's a THIRD party! They sent me an envelope for me to send back to another address, copy of my driver's license and a $30 cashiers check (that I need to buy). Ripoff! Then I went to Rover.ga.gov and applied online payed $30. Result: I lost $70

We order from then last month. They never emailed our confirmation number or send the birth certificate. And we have no way to contact them with out the order number they never emailed us.

But they went ahead and took money from my bank account.

Due to Covid 19, I was unable to just go to the clerk's office and pick up the birth certificate my daughter needed to get her drivers permit. I went online and ordered one from vital records. I looked up their "Covid 19 response time". It said 10 to 15 business days. 1 month later, after checking the order status daily and noticing that it seemed to be stuck at the "processing payment" portion, I decided to email them to make sure there wasn't a problem with payment. A couple of weeks later, I received an email stating that due to Covid 19, they could not look into my issue, and just like that, the status of my problem was considered "solved". I again checked the status of my order. They had cancelled it... just cancelled it. No one emailed me to even let me know. Thankfully, the clerk's office is now open, and I can just go there to get it. It will be around $50 cheaper to boot. I would not recommend Vital Records to anyone.

Lead you to believe that for $69.00 they can overnight you a certified copy of your birth certificate. It takes 5 business days to receive a one page application and a pre printed label for shipping. Then you are told that you need to pay another $20.00 to the vital statistics to pay for your birth certificate. Absolutely nothing was over nighted and when over a month later still have received any birth certificate. A complete rip off! You can order yourself through any state vital statistics office and have your certificate faster then using this farce of a company. They charged a total of $89.00 and a month and 4 days later still have not received anything. When I emailed them to find out what the hold up was I was told at least another 2 weeks! Research who you use people this place is a true scam!

Do not order from this place unless you know what is actually needed. They ask for credit card info BEFORE they tell you what they need. They charged me even though I NEVER place an order or even finished the info they needed. They were supposed to drop the info after 15 days - thus not cancel ability. They are still sending me emails about this after 30 days!

This is a request from the state. You would be better off going straight to the county you're looking at. You pay around $55 to print out paperwork and a mailing address print out. And it also takes over a month! Then you have to pay $10 to the state. Just go to the county's website, it's quicker and it only cost you $10!

We paid $69 to receive the application to get a raised seal marriage license. We completed the application and spent another $12 for the required money order to send it to us. Our tracking number shows they received the application to process This was mid November 2018. It is now mid January and we have not received it. We have sent made numerous emails and calls and no one ever follows up. I would NOT recommend this service. We could have driven to SC and got it faster than this service.

I paid for a copy of a marriage certificate, which I did not receive. I should have known something was incorrect after I printed out the application for the marriage certificate and mailed it to the address that was provided. The address that the request should have been mailed to is incorrect. The service is a fraud and I would like my $55.00 returned. Oh did I mention that I had to pay an additional application fee of $15.00? The turn around time, from the time is extremely long. If you have money and time to waste, this service is for you. Otherwise STAY AWAY!

This is the worst! Stay away from this. I'm a new mom with 2 kids and was hoping this is gonna help me have a easy process of having my son's birth certificate. They took my money but no birth certificate! I called and not helpful. I want my money back! Worst worst worst. Save your energy, time and money!

There goes $47.00 to Vital-records.com AND I still have to payout another $12.00 to the state to get the requested document.
I failed to read the fine print. It informs me that I will have to pay MORE money to the state agency, and I must go make copies of my ID to mail in. The downloaded form they provided was a simple state form that could be downloaded for FREE, and very EASY to complete yourself.
The fine print reads: "I understand that Vitalrecords-online.com is a private document preparation service and that I am hiring them to prepare my birth certificate application materials...".
They should have posted this information on the first page to accurately inform the user just what is happening..

This is a scam they do not even send you a birth certificate. They email you a useless application document. That is what your $69 gets you. No phone number, no real persons, no refund. And they want more money.

Don't order your Birth Certificate it's a Scam they charge you $51.00 plus you have to send a $15.00 money order to NYC Vital Records or what ever state you need it from it's crazy they don't tell you that

I ordered and paid for a new birth certificate a month ago and haven't heard anything. I can't login. I can't track my order. I have emailed them 10 x and still nothing. Where is my order!
Anyone else have this problem?

Terrible Customer service. No supervisor or chain of command. Inexperienced with dealing with crisis, Misinformation given

After paying my $49.00 fee for Vital Records Online, they sent to me a wrong detailed "return envelope" that was to be sent to my state record office. All you had to do was include your application and other necessary paperwork, place in return envelope. After it was sent to post office for delivery, it was returned to me. Vital Records used my name as a mailing address instead of a return address. It was returned to me; I had to fix THEIR mistake, in order to remail. I lost time in their mistake. If you can, call your OWN state office and go through them directly.

They charge you $80 to fill out a free form they are a complete and total scam do not use. Their customer service is horrible they provide you know service whatsoever that you can't do for free. Definitely a scam

They charge you money and they give you nothing. Its over priced for for what they claim they do. I've been fighting with the "customer service" by email and they repeat the same messages its all a scam

Big waste of $. First they say $ back guaranteed, promised to cancel order. Did not. All they do is send you copy of application from state and you have to do all the filing and paperwork. Scam is all it is.