• Vital Records Online

Vital Records Online

Overview

Vital Records Online has a rating of 1.1 stars from 124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vital Records Online most frequently mention birth certificate, customer service, and credit card problems. Vital Records Online ranks 153rd among Government Records sites.

  • Service
    50
  • Value
    47
  • Shipping
    44
  • Returns
    38
  • Quality
    43

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
22
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How would you rate Vital Records Online?
Top Positive Review

“This review was for the wrong company - please read further”

keith h.
7/5/19

Beware of another company using a web site very similar to vitalrecordsonline.com - I had a very nice conversation with a gentleman in Atlanta representing vitalrecordsonline.com - the company I purchased a NY birth certificate from and within 1 hr cancelled it was vitalrecords-online.com. NOTE THE DASH. They are based in Badalona Spain and are a scam outfit - that denied my refund (by email) no phone #. While I cannot vouch for any transactions with vitalrecordsonline.com, I will certainly say that vitalrecords-online.com is a SCAM, fraudulent company, and that is the company that took my $47 and denied a refund.

Top Critical Review

“Took my Money and Never Got Back to Me”

Rachel D.
9/11/24

Pretty much what the title says. Vital Records is great at processing your credit card payment. And then it just ghosts you to find out that it won't ever send your birth certificate to you.

Reviews (124)

Rating

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Reviews that mention popular keywords

birth certificate (70) customer service (15) death certificate (7)
Thumbnail of user robertg3815
New York
1 review
0 helpful votes
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September 6th, 2022

Just go to the state website and download the form. This company does nothing. They just charge you for doing something that you can do for free. Not legitimate.

Tip for consumers:
Do not use them.

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Thumbnail of user willamr9
Willam K. – Vital Records Online Rep

Hello, Robert.
We appreciate your feedback and concerns. We want to clarify that while you can certainly obtain vital record forms from the state website, our service aims to provide a more convenient and efficient way to acquire these essential documents.

Vital Records Online offers several advantages:

Streamlined Process: We simplify the often complex and time-consuming process of requesting vital records. Our online platform guides you through the necessary steps, reducing potential errors and delays.

User Assistance: Our dedicated customer support team is available to assist you throughout the application process. Whether you have questions or need help, we are here to provide assistance.

Identity Verification: We offer secure online identity verification, ensuring that your request meets the state's requirements. This helps prevent potential issues that may arise when submitting documents directly.

Time Savings: By using our service, you can save valuable time. Rather than navigating government websites and potentially waiting in long queues, we expedite the process on your behalf.

Convenience: We understand that not everyone has easy access to a printer or scanner. Our platform allows you to complete the entire process online, from application to delivery.

While it's true that you can access forms for free, our service is designed to enhance your experience and provide a convenient alternative. We take pride in offering a legitimate and trustworthy solution for obtaining vital records.

If you have any further questions or concerns, please feel free to reach out to our customer support team. We are committed to ensuring your experience with us is as smooth and efficient as possible.

Thank you for considering Vital Records Online for your vital record needs.

Thumbnail of user apm5
Colorado
1 review
0 helpful votes
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December 6th, 2020

They charge you but then never send the requested document. This site is charging then you still have to pay the state fees and never get your documents.

Thumbnail of user marym7562
California
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

I filed an application for a death certificate with VRO weeks ago and had my application notarized online with Proof.com. 2 weeks ago I began leaving voicemails inquiring about the death certificate. In spite of a recording that ensures you will receive a call back within 24 hours, I never received the courtesy of a call or email about the status of my application. Yesterday, after 2 hours on the phone, the notary company agreed to call Vital Records Online as VRO was blaming the notary company for losing my application. Again, I was told I would receive an email by this morning for the status of my application if I sent a copy of the notarized application to prove I even applied for a death certificate which I did. Today, I waited for an hour to speak with a supervisor only to be hung up on after I informed him about his fraudulent service. Obtaining a death certificate for a loved one is difficult enough and this company made the entire process agonizing. I refused to cancel the application as I am eager to see if the death certificate will ever arrive.

Tip for consumers:
PATHETIC SERVICE

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Thumbnail of user willamr9
Willam K. – Vital Records Online Rep

We sincerely apologize for the frustration and inconvenience you have experienced throughout this process. Your feedback is deeply concerning to us, and we understand the importance of obtaining a death certificate in a timely and efficient manner, especially during such a sensitive time.

We are actively investigating the issues you've encountered with your application and the communication with our customer service team. It's unacceptable that you have not received the level of service and support that you deserve, and we are committed to rectifying this situation promptly.

Rest assured, we will prioritize resolving your application and providing you with the status update you've been seeking. Additionally, we will be reviewing our internal processes and communication protocols to ensure that situations like this do not occur in the future.

Please accept our sincerest apologies for the distress this has caused you. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us directly. Your satisfaction is our top priority, and we are committed to making this right for you.

Sincerely,
Customer Service Team

Thumbnail of user pigeonit
Illinois
1 review
0 helpful votes
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July 20th, 2019

The reviews here of 65,000 are a lie and bought by vital records. Do not believe for one minute that this is a legit company. They are a scam, they are fleecing people and refusing to provide refunds when it is legal to do so.

I asked for a refund within minutes of the order and within minutes of realizing that they were not a government agency and they went ahead and charged my card even after that.

AVOID THIS SCAM, GO DIRECTLY TO THE GOVERNMENT AGENCY FROM YOUR STATE.

Thumbnail of user lw520
Virginia
1 review
0 helpful votes
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July 11th, 2021

I would like to recognize M. Pleasants in Vitals Records in Richmond, VA office. She went Above & Beyond in helping me to get a birth certicate for my son which wasn't an easy task there was paternity and a name change involvement and I live in Northern VA. Mildres took on the challenge! She was always there to help me with the process and her kindness, professional manner and all the phone calls of questions, her treating me like I was important each time really meant a lot. I can't THANK Mildres enough for her time & dedication for month's (yes, I said month's due to My circumstances) for making this process which seemed like a road block each time I thought I had everything needed. She turned it into a "Miracle" for my son & me! A million THANK You's Ms. Mildres! You're the STAR in Vital Records, Richmond, VA!

Service
Quality
Thumbnail of user stephaniek368
California
1 review
0 helpful votes
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June 3rd, 2020

I have been waiting almost 3 months for my birth certificate and never recieved it. I email them and they do not answer. I would give it 0 stars if i could.

Thumbnail of user janef189
Washington
1 review
0 helpful votes
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July 29th, 2019

Before you proceed with using this site that charges you $47 please read this review. This $47 is only for them to prepare your application no process it. You will pay an additional fee with the state to process your application. Please understand that the application they send you can easily be found on a state website. I needed a birth certificate from Texas and this website sent me the application for $47. I searched for the same form online and dshs.texas.gov provides this form for free. IF you think this business provides you with a birth certificate or death certificate, you are WRONG! They fill out the application and charge you $47 when you can do it for free! Below is the email they sent me after the took my money. They were only reviewing my application, not processing it. Please, every state offers information and forms on their requirements and application process. Do not allow this site to scam you of $47 when you also have to pay the state additional money!

"Our team of experts will review your application to confirm that the information provided is correct according to the state requirements. Once the review is complete, you will receive your mistake-free application along with the personalized instructions so you can complete the process."

Thumbnail of user sherril126
California
1 review
0 helpful votes
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November 14th, 2019

Don't waste your money or your time. You will pay the outrageous fee and still have to pay the state to get your birth certificate. GET YOUR BIRTH CERTIFICATE ELSEWHERE MORE REPUTABLE! The BBB Website even has a warning on their website regarding this company!

Thumbnail of user keitha130
Georgia
1 review
0 helpful votes
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June 30th, 2019

This is a scam please don't use this service there a scam please don't use this I tried to get a birth certificate and was scammed by them you will never receive a birth certificate and where is FBI and Google shut them down before more people are ripped off

Thumbnail of user nancyk260
Michigan
1 review
0 helpful votes
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May 11th, 2019

You pay them for the application form only. You have to submit the form that has to be notarized with an additional payment to the government agency. Do not use them.

Thumbnail of user anthonyl1362
South Carolina
1 review
1 helpful vote
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September 22nd, 2022

They ripped me off and its impossible to contact them this is a total scam operation, these people are crooks don't give them any financial info

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Thumbnail of user kareng1402
California
1 review
0 helpful votes
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May 3rd, 2021

Do not waste your money they will make you wait over 3 months to receive you birth certificate. It is a joke.

Tip for consumers:
Fraud

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Thumbnail of user keryf1
Kery F. – Vital Records Online Rep

Dear Customer,
Thank you for taking the time to provide us with your feedback. Here at Vital Records Online, transparency and reliability are paramount to the overall customer experience.
We provide a ready to use application package with instructions on the correct document to provide along, with a pre-paid and trackable envelope to make sure you application package and documents arrive at the destination. We save you time on trying to figure out confusing paperwork. Customer satisfaction is our top priority, and we are responding to every request made. Our services have a satisfaction guarantee, and refund without any questions for all unused applications.
Vital Records Online holds customer satisfaction to a high degree, and hope we can repair this relationship with you. Please do not hesitate to reach out to us at 1- (844) 218-4825 if there is anything additionally we can do for you.

Thumbnail of user catherines189
New York
1 review
0 helpful votes
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August 14th, 2018

I'm not sure how I arrived at vitalrecordsonline.com--I *thought* it was through a link on the. Gov site--but somehow I must have clicked on the wrong link on Google. At any rate, I filled out all of the information at vitalrecordsonline.com, paid my $39.95 (after receiving a 15% discount) and downloaded an electronic file with a birth certificate *application* which required me to copy my state I.D., get the documents notarized, and include *another* $15.00/certificate. Confused as to why I had to pay even more money, since I had already paid $40 to download what turned out to be merely an application, I went back online to find their telephone number. This time I ended up at vitalchek.com--the only *approved* service that the government uses to process birth certificate applications.

The nice lady I spoke to on the phone said that vitalcheck NEVER: gives discounts, asks for notarized documents, or provides the kind of expedited service described by this site.

Needless to say, I will not complete their version of the application. And because I'm freaked out, I'm going to the office in person, where the nice lady said I might even be able to get my birth certificate while I waited.

So, vitalrecordsonline.com now has all of my personal information and my credit card number ( which I immediately canceled).

This is an accurate description of my interaction with vitsalrecordsonline.com.

Come to whatever conclusions you like about the legitimacy of this service.

Service
Value
Thumbnail of user javierd68
Florida
1 review
0 helpful votes
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November 17th, 2020

Haven't received item
They won't refund me like they advertise guaranteed if your not satisfied on the website

Thumbnail of user debbram2
Nevada
1 review
0 helpful votes
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May 29th, 2021

They intercepted my information with vitalchek and made a bogus charge 48. Out of my account can't get in touch with them no phone

Tip for consumers:
Be very careful

Service
Value
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Thumbnail of user keryf1
Kery F. – Vital Records Online Rep

Dear customer,
Thank you for taking the time to provide us with your feedback. Here, transparency and reliability are paramount to the overall customer experience.
There are several companies with similar names to ours. They charge different fees but do not offer the same level of customer support.
We don't have any plan with the value of 48.
You may have ordered somewhere else. Do you have an email address or an order number? Also, can you please send over the phone number that was listed on your application?
Customer satisfaction is our top priority, and we are responding to every request made. Our services have a satisfaction guarantee, and refund without any questions for all unused applications.

Thumbnail of user jessih8
Tennessee
1 review
0 helpful votes
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August 22nd, 2019

The charges my card 3 times and didn't send anything. My bank said it is a fraud website and to never use them. Many complaints across the country.

Thumbnail of user rachelr465
Oklahoma
1 review
0 helpful votes
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March 30th, 2021

I paid 70 don't dollars for a birth certificate they sent me a application and wanted 20 more dollars

Tip for consumers:
Do not use it

Service
Value
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Thumbnail of user ervinm30
New York
1 review
0 helpful votes
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March 2nd, 2020

69 $#*!ing dollars for them to send me a application they don't tell u this till u get ur bank statement wat a $#*!ing rip off

Thumbnail of user abbyc157
Oklahoma
1 review
1 helpful vote
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May 14th, 2023

DO NOT use Vital Records people, they will charge you again at their own free will without your authorization! That is Illegal as hell!

Service
Shipping
Thumbnail of user tomk438
Washington
1 review
1 helpful vote
  • Send Message
March 22nd, 2019

I live across the country from my home state. I know from experience that some sites can get the certificate delivered to me upon the initial request. I thought this site did that. NO! I paid 69 dollars to receive a pretty packet of envelopes and a form to send to the state of my birth, along with another 15 dollars! I gave my information for the form electronically, thinking that would get the birth certificate sent. Instead I get an application form with the SAME information I gave this site. It came in a pretty envelope with nice writing and instructions to do it myself. WTH!? So, I now have to send this packet to my birth state, with MORE money to get my certificate of live birth. I waited a week to get an application to send and now will have to wait another week or more. I needed my birth certificate to get an enhanced drivers license to use for flying in our country now that my present drivers license will not be suitable for that soon. My license expires in a week, so the heck with the enhanced for now. Now I need to get just the regular license, fill this stupid form out from these fun loving bait and switchers, pay 15 MORE dollars for the certificate, then go BACK and get ANOTHER license at an additional charge. The site said it's easy to apply online for my certificate. I now find out its easy and expensive to apply for an application for my birth certificate. Great. Good Job. Enjoy my money. You ain't getting any more from me or anyone else I can tell; my family, friends and all the social media exposure I can give you. And it would be GREAT for someone at the site to refund my money. I will gladly send all this pretty paper back to you.

Thumbnail of user ronm268
California
1 review
0 helpful votes
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June 6th, 2018

Vital Records is trying to double charge me. I have two payments pending, and I'm receiving more emails requesting another payment.

Thumbnail of user luisr151
New Jersey
1 review
1 helpful vote
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October 4th, 2019

HORRIBE website and COMPANY.
HORRIBE website POSING as a convenient way to order your OWN birth certificate. I PAID $40.30 to EXPEDITE my B. C. so I can go on a trip.

After TAKING my money they send a email saying your process has been VOIDED we will KEEP the processing FEE. And return your money.

SO THEY KEEP my money for NO VALUE SHARED just a email telling me because I ANSEWERED everything ELSE right ABOUT ME and because I DO NOT KNOW MY BIOLOGICAL fathers NAME they VOID my birth certificate.

Im 30 TODAY Oct 4 2019. I ONLY MET MY " DAD " 2 X in my entire existence. HOW AND WHY WOULD A COMPUTER website like VITAL EXPECT ME TO KNOW my fathers name if thats the CASE.

THEY NEED TO GIVE ME " ALL " my money back, KEEP THIS SITUATION in mind FOR THE FUTURE for other single parent kids so they DONT STEAL their money, and/or just MAKE THE CORRECTION themselves SINCE they WONT LET ME ONLINE " AS MARKETED AND PROMISED"

I even CALLED after calling my MOM to get the name and make the correction and the SERVICE WAS EVEN MORE HORRIBLE speaking to an actual person thats associated with VITAL.

I NEED MY B. C. for a trip not ANOTHER stupid problem FROM VITAL a falsely marketed company to SEND YOUR B. C. FAST. Thats FALSEEEEEE

Thumbnail of user michaelr2388
Missouri
1 review
0 helpful votes
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July 31st, 2020

Received nothing after several months so I checked with the city health records and hospital where I was born. They no have no record of your request. Very disappointing I've been scammed

Order ID: *******Email: *******@sbcglobal. NetCustomer Service: *******825 Mon-Fri: 9am - 7pm EST Time
Your application materials is on the way!
Application processing
Ordered
Mar 8th 20
Delivered Mar 21st
507 LEE DR
BARTLESVILLE, OK *******-8055
Check USPS Tracking Number
Delivered Apr 3rd
Health Department
Check USPS Tracking Number
Check Processing Time
Estimated Jun 26th
507 LEE DR
BARTLESVILLE, OK *******-8055

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From the business

VITAL RECORDS ONLINE provides the best document preparation assistance for your birth certificate, death certificate or marriage certificate request. We are proud to have gathered more than 3000 state or county applications to process in order to use the fastest agency to get your vital records. We have the experience and the system to ensure you will get your Vital Records Application forms custom made to your needs.

Our process is simple, fill out our simple forms online to generate your application then get your vital records application documents without hassle directly at your doorstep. Follow the instructions to complete your application and mail everything with the pre-paid provided envelope to your local post office. You will only to track online your application on USPS website and get notified when your vital records are ready.

Company Representative

Thumbnail of user willamr9
Willam K.
Usually responds not within the first month

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