• Vitamin Shoppe

Vitamin Shoppe

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Overview

Vitamin Shoppe has a rating of 2.7 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vitamin Shoppe most frequently mention customer service problems. Vitamin Shoppe ranks 364th among Vitamins & Supplements sites.

  • Service
    10
  • Value
    10
  • Shipping
    11
  • Returns
    7
  • Quality
    11
1
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How would you rate Vitamin Shoppe?
Top Positive Review

“No problem here!”

Ron W.
3/18/18

I have been ordering dietary supplements from the Vitamin Shoppe for awhile now. One can use their website to order or just walk in to a store near you. Personally, everything I order is either shipped to me in a timely fashion or is available for pickup at the nearest store. Four stars because the website definitely could use a face lift as navigating through it maybe tricky.

Top Critical Review

“Poor customer service! Charge and never received.”

Shirley M.
12/31/22

The website fails to provide a preview order before submitting with Google pay. Instead it took the cached date of an old address even though support mentioned they see the updated address in my profile. I reached out to their support immediately after seeing the error to cancel since they gave no option to update the address before shipment. They informed they would try to cancel. They shipped it anyway to another state. Support said I can ship it back and I asked how am I going to do this when it is hundreds of miles away. They disregard standard fail-safe features on their website, options to update an address, and an avenue to cancel before shipment. Poor service all around! They charged me $164 that I will never get back and shipped anyway. Be careful when order online with this company.

Reviews (48)

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customer service (10) order (20)
Thumbnail of user brucem8
5 reviews
1 helpful vote
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March 7th, 2016

I have been using Vitamin Shoppe products for years and I find this company to be very reputable. They offer a large variety of vitamins, herbs and supplements. Their service and
Delivery system are unbeatable! The company also offers value rewards for your purchases
Which you can redeem at the end of the year. The Vitamin Shoppe packages their products
With pride and the delivery is astonishingly fast! There is free shipping for orders over $25
And they have many sale items.

Thumbnail of user marilynw19
1 review
1 helpful vote
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March 20th, 2016

They say 100% guaranteed just not after 30 days. Your stuck with the 600 tablets if you cant decide if the pills are helping you or not. Not to mention $55. Or more. Dont bother with customer service they are all robotic and have the same reply. Almost like a script. My complaint e mail was answered by customer service/amateur magician/ sky diver/health enthusiast, vitamin shoppee representative. That was how the email was signed. The truth.
I will never shop there again.

Thumbnail of user millieb3
7 reviews
26 helpful votes
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August 17th, 2014

For many years I have been ordering from this website and have always been happy. Never had a problem and recommend this site for vitamins of all kinds.

The only problem is that they don't have everything I need, which I can't really "fault" them for it, just saying that they could offer more items.

Value
Shipping
Quality
Thumbnail of user jackr39
10 reviews
37 helpful votes
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March 13th, 2017

I've been shopping for supplements and naturopathic cures for most of the past 30 years, and through that time I've gone to Vitacost and Vitaminshoppe.com with great regularity. When VItacost fell off the boat into the sea of "in house" manufacture, the only decent choice was Vitaminshoppe.com. It remains, to this day, as the only great option for vitamins and supplements. There really is no other choice for great products, good prices and excellent service. You can even pick your order up at a local store, which makes it doubly excellent!

Thumbnail of user raymondf
2 reviews
3 helpful votes
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May 23rd, 2011

I have been using this site to order the majority of vitamins for our family. They have an extensive selection, their site is easy to navigate, and they have excellent customer service. I always choose their cheapest shipping option because the products always arrive promptly. They have good sales, and a rebate program which they administer honestly.

Thumbnail of user elizabethf22
1 review
1 helpful vote
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May 20th, 2014

The vitamin shoppe's website is easy to navigate and I love the shop by health concern section. I found everything I needed under stress management and got free shipping as my order was over $25. Everything I purchased was on sale and the prices were very competitive.

Thumbnail of user leslieb29
7 reviews
9 helpful votes
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June 18th, 2013

I recently purchased some specialty hand soap (J. R. Watkins grapefruit 11oz liquid) and they have better pricing than both Amazon and local stores. I purchased 6 total and since I purchased over $25 my shipping was free! Overall great experience and who doesn't love getting free shipping... it's not hard to spend $25.

Thumbnail of user desmondb13
9 reviews
4 helpful votes
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April 29th, 2018

The deals are clearly listed and easy to browse to. There's a variety of products to choose from, the product comparison tool could be better. One of my orders had a product that had to be shipped separately and took a while to come, but the item arrived without issue.

Thumbnail of user pearlb35
3 reviews
11 helpful votes
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June 10th, 2019

I use a lot of VIt D and their liquid vitamin D is the cheapest in the industry and it tastes great with the lemon flavoring they added. Mind you everything is natural and there are no strange ingredients or fillers added

Thumbnail of user annad170
1 review
1 helpful vote
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July 16th, 2018

I am Anna and I was at vitamin-shoppe at the sawyer heights and there was a beautiful lady (Yamilet) that invites you to shop; she looks very healthy skin nails and hair also, she looks athletic and offers a great customer service.
I had a return and, she handles in a calm way regarding the busy moment she was facing.

Great experience

Thumbnail of user jeralynnk
1 review
0 helpful votes
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July 22nd, 2018

Ive always had a great experience at Vitamin Shoppe every time I go. Staff has been very helpful even on the days that they were super busy. Yesterday, I asked for Pyruvate at the Vitamin Shoppe in Boynton Beach, Florida and, even though its discontinued, they pointed me in the right direction for a deeply discounted Pyruvate that was 25% of the usual cost.

Thumbnail of user celiad5
7 reviews
9 helpful votes
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June 29th, 2017

I always order my protein powder from the Vitamin Shoppe. You get discounts once you start ordering and it's there the next day. Very expedient. The products are always in good condition on arrival.

Thumbnail of user henryt42
5 reviews
3 helpful votes
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April 8th, 2017

Received my order a little faster than I expected. One item I wanted was not availalble and they replaced it with something that was a slightly higher value, so I can't complain. Will order again.

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Value
Shipping
Quality
Thumbnail of user maddyr8
1 review
2 helpful votes
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August 10th, 2018

Worst customer service I have EVER received. I cancelled my account 3 months ago by speaking with a representative on the phone. On the 3rd, $30 was taken out of my account with no email no order number, nothing. I called and was told I would get it refunded that day by a SUPERVISOR. I was lied to and after calling 3 more times, and every time they said it was already refunded. Turns out it wasn't, and they will not pay back the charge for overdrafting my bank account. DO NOT SHOP HERE OR GIVE THEM YOUR CREDIT CARD. SCAM

Thumbnail of user chandaj4
1 review
0 helpful votes
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March 6th, 2022

I generally order Grove products from this company and save money with a slightly lower cost and free shipping to boot!

Products used:
Cleaning products

Service
Value
Shipping
Quality
Thumbnail of user zackw42
1 review
1 helpful vote
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December 23rd, 2020

These guys took out $900 from my account in a SINGLE day. Never bought from these guys (never even heard of them) and I have no idea how they got my card number!

Thumbnail of user pj80
1 review
5 helpful votes
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October 13th, 2015

I had a horrible experience at your Vitamin Shoppe Store #0774 in Delray Beach, FL on 10/13/2015. This Vitamin Shoppe is near my business, so I stopped in one day after lunch. I generally shop at the Vitamin Shoppe closest to my home. When I walked in I was totally ignored by the employee at the register, "Michael" - Associate #*******. I walked around the entire store looking for the item I came in to buy, all the while being ignored by Michael. Michael was behind the register doing, 'whatever'. There were no other customers in the store. I could not find the item. Michael never asked what I was looking for or if he could help me. In disbelief that he didn't asked me if I needed assistance by now, I approached Michael and asked him where the item was. He muttered "over there". He still did not look at me or acknowledge my presence besides his curt response. He seemed annoyed and bothered that he actually had a customer that needed his assistance. His head was down the whole time. I asked him, "where?". He finally motioned (with his head) to the side of the register. I picked up the items, paid and left. Michael is a classic example of the worst customer service has to offer. He was rude, unprofessional and a disgrace to the Vitamin Shoppe name. I refuse to patronize an establishment that shows little respect to me as a consumer. You must know that there are many other places one can shop in South Florida for vitamins, and as a result of this experience with your Vitamin Shoppe, I will be taking my business elsewhere and will encourage everyone else on social media to do the same. By the way, I am (was) a Healthy Awards member, but not any more. I will NOT be shopping again at Vitamin Shoppe.

Thumbnail of user brandys18
1 review
4 helpful votes
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December 19th, 2016

This is for the company in general. I ordered 2 items from their website both of which stated that they would ship out that day. The money was then held in my account, as expected, and I didn't think much else of it. A week or so went by and I still had not received an email of shipping, again didn't think much about it and just assumed I had missed the email and it would be here any time. Another week had gone by before I received an email saying that 1 of my items shipped where the money for that was officially taken out of my account. I emailed them asking about my other item and they stated that it was on backorder and would not be in stock for another 4-6 days. So I waited... the day after the money was placed on hold again in my account but I had not received a shipping email. Finally about a week later I received a shipping order and the money was taken out of my account officially. This is now 4 weeks AFTER I had put in my original order - I received no email stating that my order was on back order or that there would be a delay of any kind or that the money was not all taken out after the original order had been placed. So I emailed them expressing my anger about this whole situation and it was like they didn't even care... I exchanged about 10 emails stating everything I had above and in each email they skirted around the email without answering any of my questions. Each email had a very generalized message of "we are sorry for your recent problems." Finally after not receiving my order after another 5 days of waiting I asked for my money back, to which they replied they would not do and I was given absolutely no compensation for my extremely long wait (nearly 5 weeks all together from when I ordered 2 items and receiving them both). This company is absolutely the worst. I will never order from them again.

Thumbnail of user fredg101
11 reviews
73 helpful votes
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May 29th, 2018

The staff here friendly and helpful and I found a lot of great deals, many of the prices were better than amazon

Thumbnail of user mp152
3 reviews
3 helpful votes
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March 6th, 2018

I've never had an issue with VitaminShoppe in; quality, ordering, prices, customer loyalty discounts are all awesome, thank you!

Thumbnail of user susanp81
2 reviews
1 helpful vote
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November 5th, 2015

Always receive what I order in a very timely manner. Often have online specials

Thumbnail of user jamesh97
1 review
4 helpful votes
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December 6th, 2013

These people are crazy don't know what they r doing. Shop local save the headache

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