Vivaaerobus

Terrible customer service. None of the agents are congruent with the information they provide. I have flown with them twice, and the two times they have cancelled the flight on the original booked date. The first time they cancelled my flight it was without notice. I only found they had cancelled the flight when I called to ask for information regarding luggage.

Several items were stolen from my luggage. When I arrived at LAX, I had to spend some time at Customs and Border Patrol due to my visa status. By the time I was verified, the luggage carrousel had stopped and they took my luggage somewhere. When I asked where I was referred to an office that was closed. I had to go home without my personal belongings. The next day I returned to locate my luggage, which I was able to do, luckily. However, when I checked on the items inside my luggage, I discovered that all of my earrings had been stolen along with a couple other smaller items.

Never flying with Viva Aerobus again.

Booked a flight from Houston with a 2 hour layover in Guadalajara, then on to Veracruz. The cancelled my flight and rebooked. Houston to Monterey with a 10 hour layover then to Veracruz! Was originally to leave IAH at 4:30 pm and had to leave at 9:00 am! Would not refund my money or make any accommodations at all. Will never fly with them again!

Then let's talk about checking in I checked in online before I left the house to go to IAH to avoid having to stand in their mile long line they have. Got to TSA checkpoint at IAH and the online boarding pass would not work and I printed out the boarding pass and it would not work either so I had to leave TSA go back to their mile long line stand in line for over an hour to be told they don't know what the problem is. Then had to go back and stand in the 45 minute Line at TSA

Now let's talk about the gate experience. Another mile long line to board the plane and total disorganization.

Plane ride was horrible! Had to buy a drink and they would not take American Express or Discover! Nor would they take CASH!

Crap Airlines!

My flight, 19MAR from Los Cabos to Monterrey was 55 minutes late getting to the terminal in Los Cabos. I asked the flight attendants numerous times during the flight about making our connection in Monterrey to Houston. The flight attendants repeatedly advise me that the plan would wait for us to ensure we make our connection to Houston-IAH. Once arriving in Monterrey we were directed to the Viva aerobus counter where we were told that the plane was full and the gate was closed. After waiting for over an hour for someone to tell us our options and speaking to two different supervisors, we had to take a flight to San Antonio (not Houston) the next day. I was told by both supervisors (names in the attached picture) that Viva aerobus would reimburse me for the rental car fees so I could drive 3hours from San Antonio to Houston IAH, my original final destination. Its been 2 months since I submitted reimbursement documents but still no one from your company has responded.

I was traveling with 4 other family members, 2 kids and 1 elderly adult (wheelchair assisted). We waited at the Monterrey airport from 7pm to 11:45PM (5 hrs) for flights to be rearranged and transportation to come take us to the hotel. This entire experience has been extremely stressful, tiring, inconvenient, interruption of our vacation and schedule, a disaster and terrible memory.