Vivid Seats

Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either.
FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! Finally got my tickets and had a great time speaking to the very helpful gentleman. He deserves 10 gold stars!

Avoid purchasing thru Vivid at all cost. With the plethora of ticket resell sites, this is one to avoid. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. I want my $1,500 back in my bank account. Avoid this site and their markup fees!

I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. I will always use vivid seats when getting my tickets.

Purchased two tickets for $1000 for the Suns vs Nuggets NBA game 2. The seats were obstructed behind the camera and camera operator. When purchasing the tickets, the description DID NOT mention the obstruction. Also, prior to purchasing, the seat numbers were not provided. We were required to stand the entire game in order to see the court. I contacted Vivid seats by phone twice, then three times by email to request a refund for selling tickets with an obstructed view that was not disclosed. They would not stand behind their 100% Buyer Guarantee. DO NOT BUY FROM THIS VENDOR!

I had a purchase trouble on Vividseats. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. It was smooth and I didn't have to do all re-ordering process again. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good.

I spoke with Carlos A over the phone to purchase my tickets. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Definitely recommend

Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Then allows the seller to change the date to the day of the event. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. I will never use vivid seats ever again.

Barbara, who is my agent, was absolutely the best that you could have. She knew exactly what I needed and arranged to have it. Her personality was fantastic and the whole experience was just perfect.

Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. He was absolutely fantastic at his job. WONDERFUL Young Man. Got us a great deal on our tickets love this company. Will be buying more tickets from them in the future.