• Vyking Ship

Vyking Ship

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Overview

Vyking Ship has a rating of 4.4 stars from 71 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vyking Ship most frequently mention customer service, and live chat. Vyking Ship ranks 13th among Mail Forwarding sites.

  • Service
    13
  • Value
    13
  • Shipping
    13
  • Returns
    3
  • Quality
    12
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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How would you rate Vyking Ship?
Top Positive Review

“Best US Shipping Forwarder”

Mike H.
4/11/24

First registered for Vyking Ship a couple of years ago. The experience is without fault, straightforward shipping options (not to mention giving you multiple shipping from postal mail to express couriers), and the completion process is prompt.

Top Critical Review

“Customer Service bad attitude”

Mick M.
10/30/20

Refused to allow me to add a US forwarding address (Becuase it was there competitors), When questioned on this it was met with a rude response stating 'If the other companies are perfect why are you using us'... I'm Closing account and using others who are a lot more helpful and NOT rude when asked a simple question. The fact is if I pay the shipping and fees and taxes I should be able to have my parcels forwarded to any address I require. Attempt to have your parcels sent to another forwarding company (so you can easily consolidate parcels) and you will be met with rude responses. They can hide behind there hidden T&C; s in any response here, however there is no excuse for rudeness. Used once and never again

Reviews (71)

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customer service (22)
Thumbnail of user anjalin3
India
2 reviews
4 helpful votes
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April 20th, 2017

Great service and prices
Terrible web design and features so much so that I wish to go back to my old more expensive shipper
My feedback on not having some basic information like what do the weights and the amounts on the package add up to was met with a stoic "it is what it is" from customer support

Thumbnail of user stephanieq1
Mali
1 review
4 helpful votes
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April 9th, 2016

I wrote earlier that I had a very good experience with Vyking and that I was waiting for the package... got it!

It came sooner than promised and in good condition. I have used the US Postal Service that gets my package in country within 10 days, the country gets it to me in 3 months... Vyking with their partner Fedex got it to me in less than 8 days.

Thumbnail of user jr453
New York
1 review
1 helpful vote
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March 27th, 2019

Vyking Ship is professional, efficient, and--most importantly--trustworthy. Website is easy to use. Prices are fair. Packaging is careful and competent. And, communication (when needed, which is rare) is prompt, clear, and helpful. Couldn't ask for more. Highly recommended! (fyi: just completed my third request with Vyking)

Thumbnail of user danield315
Canada
1 review
2 helpful votes
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August 3rd, 2018

Enter the coupon code ******* at the checkout for a $5 discount when making your first shipment. I've been using Vyking Ship for years and they've consistently impressed me. Here's why I use them:
•They consolidate packages to the smallest possible size to minimize shipping costs
•The pricing is reasonable and they offer a wide range of courier options including FedEx, DHL and USPS
•Packages will be shipped on the same day you order them
•A courier lost some of my packages and they found them for me!
•They photograph each package when it arrives to make them easy for you to identify
•They offer a range of useful additional services and will accommodate special requests for a reasonable fee
•The website is easy to use
•Whenever I've spoken to customer service they've been prompt, professional and courteous. They usually respond to chat requests immediately during business hours
•Consolidated packages sent to Canada arrive quickly

Service
Value
Shipping
Quality
Thumbnail of user am6315
Norway
1 review
5 helpful votes
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March 11th, 2016

I have used another US-based forwarding company before and I can confidently say that VykingShip provided much better services at much lower costs; there are no setup fees, storage fees or other hidden fees. The packaging was very neat and professional; I ordered a number of books from five separate stores (one is not even located in the US) and VykingShip consolidated them all into one neat package that arrived to me in perfect condition. Oh, that store outside the US did not accept credit card from my country, and VykingShips purchase assistance program solved the problem nicely. But, above everything else, what I value the most is the exceptional customer service delivered by Clinton. He patiently and heartily responded to my questions and requests in a timely manner; I felt like communicating with a friend that is genuinely concerned about your needs and trying his best to help you. Bravo!

Service
Value
Shipping
Quality
Thumbnail of user phils55
Singapore
1 review
4 helpful votes
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March 9th, 2016

I am pleased with the attentive Customer Service Rep, Clinton L, He took time to solve my initial ignorance of how to use their service. Their packaging arrived in Singapore are excellent and I give thumbs up for this company.

Thumbnail of user tasneemk4
Saudi Arabia
1 review
2 helpful votes
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December 12th, 2017

I have used many other similar services but vykingship masterizes the quality of the service and is very cost effective in overall way. I also really appreciate the quick response and very good guidance

Thumbnail of user ericab31
Indonesia
4 reviews
8 helpful votes
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April 21st, 2016

User Friendly Staff, Complete feature, And the perfect and the only one Forwarding company so far that i have experience with excellent services. I always talk (chat) with Sir Clinton, and our conversation is not like Company staff with their client, but i feel like chat or talk with my Best friends / Family.

Sir Clinton is a nice guys, he want to share with all client/member, talk about joke etc.

Thumbnail of user zenitn
Spain
1 review
5 helpful votes
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March 13th, 2016

I am really impressed with Vyking. I was reluctant to use a forward packaging company but I couldn't get the items I was looking for at my country directly from the seller at the US. So, after a little research I went for Vyking. At first I wasn't sure on how to do it, so I opened a live chat and they were beyond helpful. They took care of my parcel in real time, while chatting. I truly think their customer service is OUTSTANDING, and I am super grateful for all what they did to help me out. Totally recommend Vyking to anyone in need of this type of service.

Thumbnail of user zeeshanl
AE
1 review
4 helpful votes
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April 16th, 2016

I usually rate services in reference to their customer service, whenever there is an issue, they are on it and i have never been dissatisfied. Thank you Vyking!

Thumbnail of user cleberh
Brazil
2 reviews
7 helpful votes
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May 21st, 2017

Go and make your account. The best experience Ive had in package forwarding.
Fast consolidations, great support. I hope it keeps in that way for a long time.

Thumbnail of user modara1
Saudi Arabia
1 review
1 helpful vote
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May 22nd, 2021

The first time I truly experienced the customer service excellence was when I had few minutes call with Vykingship CS, they helped me with a complicated request that they don't have to do. The level of cooperation is phenomenal, I felt like I'm talking to my friend and I was so happy about it. However, it's too good to be true, isn't it? That's what I said; maybe the CS representative was professional and friendly, but it actually happened again with a different shipment few months later "yesterday" same level of support, professionalism, and empathy that 50 years old big companies can't beat.

KEEP IT UP GUYS

THANKS AGAIN FROM THE BOTTOM OF MY HEART

Tip for consumers:
Make sure your shipment doesn’t
contain Li-ion battery, or require certain documentation.

Products used:
It’s a shipments collection service, I received my collected shipments in perfect condition.

Thumbnail of user alekseys4
RU
1 review
3 helpful votes
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September 20th, 2016

Just wanna say some words about this service and Clinton. I was looking for re-shipping service for my business for a long time/ I worked with some other companies before, but what I can tell you guys, Vykyng is the best I've eved had deal with! Same day shipping, this is exceletnt. Sometime I ask Clinton via chat do some not standart things, no questions to me, brilliant. This A+++++ service, I recomend it!

Thumbnail of user ashleyw527
Canada
1 review
0 helpful votes
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November 29th, 2020

Vyking ship is the best and I've used other parcel forwarders before, customer service is top notch! Prices and 6 months of storage are the reason why I switched. I'm a proud loyal customer!

Thumbnail of user scotts179
GB
1 review
5 helpful votes
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April 25th, 2016

I was very cautious about which shipping site I used but after lengthy discussions with Vyking ship staff I decided to use them and couldn't fault them in anyway hassle free easy transaction will definitely use them as my no1 shipper when buying from USA

Thumbnail of user raffaellac
Italy
1 review
5 helpful votes
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March 10th, 2016

I'm not good at english but I really wanted to share my experience. So here it is. I really wanted to buy an item on amazon us but this particular item is not shipped to italy so I was ready to give up when I thought that maybe there were some kind of business that forward packages. After searching a bit I found tons of company that gave you a Usa address and then forward your item. At that point I only needed to figure out which site was a scam and which not. I started looking at every site and mostly i wanted to look at their facebook page and the comment left there by the people. Every single fb page was full of bad comments. I started thinking that maybe it wasn't a good idea to have my package forwarded to me. I was scared to lose my money. But i kept looking and in the end i came across Vyking. All positive reviews! But at the beginning I thought it was fishy. Then i found out this review site, the one i'm writing in right now, and having already seen other companies profile before this one I was convinced to try Vyking's service. Let me just say... They answer you very quickly, kindly and accurately. I am not gonna lie it's not super cheap but it' s worth it. And you get what you ordered very fast. Which is awesome! I think I ordered my item on monday, it arrived at their office on tuesday and I got my item at home on Friday! How cool is that? Thank you for providing such a good service!

Thumbnail of user ignaciob28
Gibraltar
1 review
6 helpful votes
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July 7th, 2015
Verified purchase

Ref: Vyking Ship International LLC

Last June 12th, I was unable to purchase a necessary tool for my studies because the only company who manufactures and sells this product in the whole world, is based in the USA and does not ship to my country.

I subsequently registered with two leading local freight forwarding companies, the first one I had to pay a fee just to register (as well as having to provide my credit-card details), the other failed miserably to make the purchase on
My behalf.

Not wanting to give up, I continued searching online and came across the Vyking Ship International website, on their online help, live chat I explained my predicament to their support staff. I was very surprised, they genuinely seemed to care about my problem and wanted to help.
I registered with them, no registration or hidden fees, was immediately sent a purchase assistance form, any queries were promptly responded to, dealt with in an efficient and professional manner. Next thing I knew, the product had been purchased and was on its way to their warehouse in Minnesota, I received it a few days later.

Very impressed and happy with their outstanding level of customer service and care, highly efficient, very professional and charge competitive rates.

Would not hesitate to recommend this company to anyone needing this type of service. I even go as far as saying that if all companies' mission was the same as Vyking Shipping, I honestly believe this place would be a whole lot different.

Just wish I'd found them sooner.

Many Thanks!

Thumbnail of user ernestl28
Cameroon
1 review
2 helpful votes
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July 4th, 2018

Efficient and Amazing service! Vyking Ship deserves 6 stars and more. They are up in every aspect of their business.

I more than highly recommended Vyking.

Thumbnail of user tym120
Canada
1 review
4 helpful votes
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March 18th, 2016

While I've only used Vyking Ship's services twice now, I'm already highly impressed with their services, benefits and most especially the outstanding custom service. For example, when I had questions in need of answering, the agent assisting me went and contacted a shipping company on my behalf just to get the information I needed.

Not only are customer relations top notch, but so are the services. My favorite being the half-a-year storage that's offered for all packages without any cost. It's a life saver if you intend to ship several items to their warehouse at different times.

The only real con I can list is the fact package consolidation, while great in-general since its only a meager dollar fifty to repackage items into one shipment, seems unnecessarily expensive when you're dealing with small objects such as trading cards that're contained within mailing envelopes. That said, TCG aren't very likely to be used with Vyking Ship's services, so this isn't that big a concern.

To summarize: Exceptional customer service, great value for repackaging (though can come as expensive when dealing with extremely small items), complete honesty with prices, and a free six months of free storage for your packages.

Service
Value
Shipping
Quality
Thumbnail of user henryc49
Australia
1 review
4 helpful votes
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July 3rd, 2015
Verified purchase

Vykingship is the best service parcel forwading that I ever use, The reason is:
1. Shipping cost cheapest than other!
2. Information when package arrived is super fast! NO ONE FASTER THAN VYKINGSHIP on this service.
3. free storage for 180 days.
4. Awsome consolidate package, include split package to ship use usps (because package size to big)
5. NO HIDEN FEEEEEEEEE
6. Accept Western Union
7. Ship out same day as you pay for your package

Service
Value
Shipping
Quality
Thumbnail of user carlb78
Norway
1 review
6 helpful votes
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March 15th, 2016

I got answers to every question I had through their chat.
Their website & service works great and is easy to work with.
I will continue to use Vyking Ship. :)

Thumbnail of user ahmets10
Turkey
1 review
2 helpful votes
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November 11th, 2017

Awesome experience that they collect and took picture what you receive and what condition, all friendly and perfect customer service with live chat too.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lul38
France
3 reviews
6 helpful votes
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August 8th, 2022
Verified purchase

Vykingship is by far the best Forwarder website for US shopping!
I tried 3 forwarders: Mymallbox, MyUS and Vykingship. Mymallbox was great at first but their service went downhill the past year so I changed to MyUS: exorbitant prices and they add extra fees everywhere for no reason.
My last try was Vykingship: the BEST forwarder I've ever tried! Their prices are reasonable and their customer service is absolutely great, best CS I have ever encountered! Plus, they have a live chat to help you at anytime. I chose the cheapest service « World tracked through Asendia ». It takes 15-20 days to France but I save a lot of money on shipping, duties and taxes! And the insurance is included in case my package is lost in transit. So far, Asendia never lost my packages, I cross fingers they will not in the future

Thank you so much Vykingship! Please keep offering the best quality forwarding and customer service! You're the best!

Tips: Use my referral code ******* in the referral section during registration and get $5 first order on their website :)

Service
Value
Shipping
Returns
Quality
Thumbnail of user liviel
France
1 review
0 helpful votes
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August 1st, 2021

Vykingship is by far the best Forwarder website for US shopping! I tried 3 forwarders: Mymallbox, MyUS and Vykingship. Mymallbox was great at first but their service went downhill the past year so I changed to MyUS: exorbitant prices and they add extra fees everywhere for no reason. My last try was Vykingship: the BEST forwarder I ever tried! Their prices are reasonable and their customer service is absolutely great, best CS I have ever encountered! Plus they have a live chat to help you at anytime. I chose the cheapest service « World tracked through Asendia ». It takes 15-20 days to France but I save a lot of money on shipping, duties and taxes! And the insurance is included in case my package is lost in transit. So far, Asendia never lost my packages, I cross fingers they will not in the future

Thank you so much Vykingship! Please keep offering the best quality forwarding and customer service! You're the best!

Tips: Use my referral code ******* in the referral section during registration and get $5 first order on their website :)

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevensa
Australia
1 review
0 helpful votes
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August 13th, 2019
Verified purchase

Vyking Ship have helped me with several shipments to Australia. Their service is fast, efficient and reasonably priced. I recommend them unreservedly.

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From the business

Vyking Ship offers a free USA based address to where our customers can have their US purchases shipped.

We offer an array of services (such as consolidating multiple packages into one box, re-sizing packages, taking pictures of contents, checking the contents against an invoice, and completing the customs declaration) to help save our customers time and money.

We also offer a purchase assistance option for those customers who are unable to make purchases online.

And finally, when our customers are ready to ship their package, we ship their packages to wherever they may be in the world using USPS and FedEx as our shipping carriers while offering discounted postage rates.

Business History

With experience in international package forwarding Clinton brought the know-how to run the day to day of the business and merged it with his absolute certainty that what the industry needed was a Customer First mentality. Too many reviews spell out the sad state of affairs in the industry: customer service is nowhere near the priority that it needs to be. Forwarding companies should treat their customers like the life-blood that they are and understand that the constant churn of customers, as they bounce from forwarder to forwarder, is a very bad indicator that something is wrong.

After 2 years of planning the services and offerings, and developing a website to fit our goal of a simple layout with clearly communicated information, we officially launched our site in November of 2014. Since then we have been gaining traction and doing what we can to make our customers the happiest customers in the industry.

Company Representative

Thumbnail of user clintonl9
Clinton L.
General Manager
With the years of customer service experience I have, I felt that what the International Parcel Forwarding industry needed was a Customer First orientated firm. In this industry of clones and and the shipping experts that may (or may not) do customer service, I decided to create the first Customer Service firm that does shipping.

I can empathize with our customers and understand the excitement, stress, and frustration that can accompany international shipping. Even when we do everything right, sometimes delays or mistakes occur mid-transit. I think it is important, as our customers' only contact in the US, to treat their concerns with the same respect and dignity we would like our concerns to be treated even if events are out of our hands.

You will not hear: "That's not our problem" ever. Our customers' problems are OUR problems. We may not always have the power to fix those things that are out of our control, but we will do what we can within our power to remedy the situation.

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