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Vyking Ship has a rating of 4.4 stars from 71 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vyking Ship most frequently mention customer service, and live chat. Vyking Ship ranks 13th among Mail Forwarding sites.
First registered for Vyking Ship a couple of years ago. The experience is without fault, straightforward shipping options (not to mention giving you multiple shipping from postal mail to express couriers), and the completion process is prompt.
Refused to allow me to add a US forwarding address (Becuase it was there competitors), When questioned on this it was met with a rude response stating 'If the other companies are perfect why are you using us'... I'm Closing account and using others who are a lot more helpful and NOT rude when asked a simple question. The fact is if I pay the shipping and fees and taxes I should be able to have my parcels forwarded to any address I require. Attempt to have your parcels sent to another forwarding company (so you can easily consolidate parcels) and you will be met with rude responses. They can hide behind there hidden T&C; s in any response here, however there is no excuse for rudeness. Used once and never again
My second Shipment was also shipped to India Perfectly. Everything was done perfectly as per the requests made. Thanks to Vykingship Team for the professional service offered.
$5 discount on your first shipment: Enter ******* in the referral section during registration.
I'm a Amazon seller and I use Vykingship to handing my inventory consolidation. They are awesome!
The service is great. I had asked for assistance in shopping, so they emailed me a form which i had to fill and email back, the purchases were made and invoice was sent via email. Make sure the email they send the invoice to is registered with paypal - i had to figure this bit out. But after this, it was all smooth.
As soon as my tracking app showed the delivered status, within an hour i got an email from them saying that my parcel had arrived and you can see the screenshot, my account summary showed the picture of my parcel in their warehouse along with who the merchant was, days left for free storage and the dimensions of the parcel.
There was a tab for additional processing, i clicked on it and a number of optional extras were given to me and as you may see in the screenshot, the price was written right there and all i had to do was check them. There was a section for additional comments where i gave further instructions because there was a magnetic toy which i wanted tested for its hold.
Since i had picked expedited option, so everything was done right there and then. The person handling my parcel was online via Chat and he walked me through everything and in 56 minutes i had my tracking number with me.
I have tried a few forwarding services, but have never had a 56 minutes whirlwind experience. I loved the experience:)
Pros:
180 of free storage
Clean/Non-glitch-y interface
1 free photo included of the box (See picture)
Response rate is A-1, Chat/Phone/Email =A1
Getting extra services is easy and they follow instructions to the letter
Prices are straight forward and not very high.
Cons:
Photos are not emailed
Chat transcript is not emailed and no option for it either
Tip for consumers:
Go for expedited process -
I had a good experience with this service. I get pictures of the packages and all my requirements were done smoothly. Strongly recommended.
They respond quickly and cordially in emails and live chat site. A bit cheaper prices than other services. For me, is just perfect.
Fast, friendly and they get back to you - real personal service, no forms and frustrating delays. Recommend them highly!
I use vykingship for forwarding my package more than a year. They helpfully... Great staff, and they give us best option what should we choose.
Great service, recommend them highly. Use Vyking Ship for private shopping, great support staff. Consolidation means REALLY small pacakegs!
I do not use it very often but it is an efficient web site and realted to Vyking you can understand and learn some different things.
STILL WAITING FOR MY ITEMS TO ARRIVE, THE WEIRDEST AND THE STUPIDEST THING IS MY ITEMS ARE BEING SHIPPED TO BANGLADESH? CAN YOU BE SERIOUS?! ITS BEEN A MONTH NOW I HAVENT RECEIVED MY ITEMS
Communication is fast, I love how they organise my orders on the website. Pricing is not as low as some but that is improving.
I am selling on many marketplaces and vykingship is far the most professional forwarder that I have worked.
Received multiple packages from them in record time, plus they have the best and nicest customer support out there!
Fabulous experience. The ability to keep package for a long time before shipping, is fantastic. Professional services. Highly recommended.
In the years I've used Vyking, they have been just awesome, including handling non-standard requests. Fast, efficient, easy to use service
I'm absolutely satisfide with their services! They are really effective and professional! I recommend this Company 100%!
Geat service at reasonable price! All of my parcels were packed very carefuly! Super fast delivery. Thank you!
Pas mal d'expéditions ces dernières années (environ 3-4 / an) le service est nickel, un bémol toutefois sur les options d'expédition vers la France dont les prix ont globalement augmenté.
Gain trust and grow your business with customer reviews.
Vyking Ship offers a free USA based address to where our customers can have their US purchases shipped.
We offer an array of services (such as consolidating multiple packages into one box, re-sizing packages, taking pictures of contents, checking the contents against an invoice, and completing the customs declaration) to help save our customers time and money.
We also offer a purchase assistance option for those customers who are unable to make purchases online.
And finally, when our customers are ready to ship their package, we ship their packages to wherever they may be in the world using USPS and FedEx as our shipping carriers while offering discounted postage rates.
With experience in international package forwarding Clinton brought the know-how to run the day to day of the business and merged it with his absolute certainty that what the industry needed was a Customer First mentality. Too many reviews spell out the sad state of affairs in the industry: customer service is nowhere near the priority that it needs to be. Forwarding companies should treat their customers like the life-blood that they are and understand that the constant churn of customers, as they bounce from forwarder to forwarder, is a very bad indicator that something is wrong.
After 2 years of planning the services and offerings, and developing a website to fit our goal of a simple layout with clearly communicated information, we officially launched our site in November of 2014. Since then we have been gaining traction and doing what we can to make our customers the happiest customers in the industry.
Azyan does indeed have the right to be angry, but it should not be at Vyking Ship. The package we shipped to Azyan via the USPS got stuck in Chicago due to an issue with scanning the label (USPS offered no further explanation) and we only got it moving again by launching a Domestic Trace. However, when the person at the USPS manually entered the label information they mistakenly (I don't know how) put the destination country as Bangladesh instead of Brunei, so the package went to Bangladesh and sat there eventhough there were clear notes to ship to Brunei.
During this entire period of time, which has now been more than 1 month, we at Vyking Ship have been in constant contact with the USPS trying to get this package moving properly. Anyone with extensive experience shipping internationally by USPS can attest to the feeling of helplessness in situations where the USPS has made a mistake and you are constantly given no updates and are simply told "you must wait until we hear back from X station or X country".
Azyan's frustration with this situation is shared by us at Vyking Ship as well, and especially me as I have taken the point on this situation. However, the negative aspects of this review should be directed towards the USPS and not Vyking Ship as these delays were exceptional and out of the control of Vyking Ship.
Even so, we will continue to press the USPS for information and push for progress regarding this package and will do our best to recoup the shipping fees from the USPS and return them to Azyan.