business logo of Walgreens

WalgreensReviews 777

2.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Walgreens?
grey star
grey star
grey star
grey star
grey star

Walgreens Reviews Summary

Walgreens has a rating of 2 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walgreens most frequently mention customer service, next day and store manager. Walgreens ranks 6th among Pharmacy sites.

service
171
value
140
shipping
83
returns
71
quality
126

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow joy h.
Unfollow joy h.
Share Review
Report Review

Ontime, no need to wait on line at the store. Almost have everything i need.

Date of experience: January 4, 2017
North Carolina
11 reviews
20 helpful votes
Follow Nicole L.
Unfollow Nicole L.
Share Review
Report Review

App is awesome
January 2, 2017

Their photo app is rthebest thing ever. I love this thing. It rocks so hard. So fast and easy to use

Date of experience: January 2, 2017
North Carolina
5 reviews
6 helpful votes
Follow Sally C.
Unfollow Sally C.
Share Review
Report Review

They have Everything
January 2, 2017

I order everything from cosmetics, cleansers, moisturizers, supplements and day to day toiletries on this site. They are linked to Beauty.com, so you can shop both sites at once. You can usually get free shipping without a high minimum order and your products arrive quickly. The prices are comparable or below local drugstore or Walmart and their selection ensures you can find the items you want.

Date of experience: January 2, 2017
New Mexico
3 reviews
0 helpful votes
Follow Thomas L.
Unfollow Thomas L.
Share Review
Report Review

Fair service
December 28, 2016

They are usually out of stock on an over the counter supplement (Mag 64)

Date of experience: December 28, 2016
California
2 reviews
6 helpful votes
Follow Brittany O.
Unfollow Brittany O.
Share Review
Report Review

Great Experience
December 27, 2016

I used to shop on Drugstore.com and Beauty.com religiously and they consistently exceeded expectations. They always expedited shipping and I never once had a bad experience with an order or product I received. In addition they always throw in samples and freebies, which is an added bonus and ultimately helps their sales.
They have a great selection of products with competitive pricing. I will definitely shop their again when the need arises.

Date of experience: December 27, 2016
California
1 review
1 helpful vote
Follow Si D.
Unfollow Si D.
Share Review
Report Review

I have been using Biofinity-CooperVision contact lenses for years, getting them from my eye doctor. I decided to get contact lenses online for the first time, so ordered 2 boxes from Vision Direct.co.uk this last October (they were much cheaper than what the doctor charges). Initially I thought I got a good deal, but I have been noticing that they don't even last a month before they start drying out, getting very uncomfortable and even blurry! I was researching online and saw that there have been counterfeit Biofinity Coopervision lenses before, so I am wondering if these can also be counterfeits. I have decided not to use them in any case and get new ones from my eye doctor again.

Date of experience: December 23, 2016
District of Columbia
3 reviews
4 helpful votes
Follow Ken S.
Unfollow Ken S.
Share Review
Report Review

Terrible Company
December 23, 2016

"Waited since Nov 28 ordered Talked on chat two times called in 3 times. Still, no product and again told to wait another week third time told this. The first time was also told they were on backorder, but they have no way of knowing from the Manufacturer. They have now agreed to give me a refund; we will see if it happens. Stay away from this company pay extra and go somewhere else."

Date of experience: December 23, 2016
Delaware
3 reviews
1 helpful vote
Follow Sonay B.
Unfollow Sonay B.
Share Review
Report Review

Great customer service
December 22, 2016

I love Drugstore merchandise and prices! The employees there are dedicated and hardworking team working overtime to beat the Holiday deadlines!

Date of experience: December 22, 2016
Ohio
1 review
0 helpful votes
Follow Amy A.
Unfollow Amy A.
Share Review
Report Review

The worst possible site ever. I cannot honestly believe the utter incompetence of every aspect of their service. If you want to pay for a headache and still never actually get your product I might consider it otherwise STAY AWAY! First I placed an order for 2 boxes of Daily Contacts and 2 weeks later had not received my contacts. I looked on their site and realized the order was considered complete and the contacts were supposedly delivered a few days before by Lasership, which was obviously not the case. At this point I was running lower and lower on my dailies. I called immediately and explained my impending shortage. The call rep seemed somewhat helpful and assured me she would overnight my contacts as they had gotten lost Appeased I hung up. The next day I waited in vain for my contacts. I called yet again. This time I was told that they couldn't process my contacts as they had faxed my dr the day before and hadn't heard back. Somehow they needed to do this now, despite the fact that they had already shipped contacts and were just sending replacements?! Of course no one had called and notified me of any issues despite their mess up and my having told them that I was now very short on contacts. I had to call them after my contacts were supposed to be there the 2nd time and weren't. I was angry and they agreed to cancel my order completely. Of course, they only cancelled the order that I wasn't actually charged for because it was the replacement and not the one I had been charged for but never received. So tomorrow I will be calling the 4th time. WHAT a waste of time. I still have no contacts nor will I be receiving them. THEY ARE THE WORST! Cannot stress that enough. I am writing this review because they do not deserve to have anyone's business.

Date of experience: December 15, 2016
Pennsylvania
5 reviews
0 helpful votes
Follow Rosemarie R.
Unfollow Rosemarie R.
Share Review
Report Review

I use this site to stock up on health & beauty products! Their pricing & selection are fabulous! Definitely recommend!

Date of experience: December 14, 2016
New Jersey
27 reviews
110 helpful votes
Follow Jolie B.
Unfollow Jolie B.
Share Review
Report Review

Easy to use!
December 13, 2016

I get all of my medications through Walgreens. Their interface is very easy to use and they are very good about alerting me if there's an issue with one of my scripts.

The online part of the pharmacy runs well. The wait time at drop-off and pick-up in person... well, not so much. The one I go to on Rt 88 in Brick, NJ often has long lines both in the drive-through and inside and you sometimes are waiting 20 minutes just to pick up something that's ready or to drop off your paper script with them. They could use a bit more speed on the face-to-face end of things.

Date of experience: December 12, 2016
Texas
6 reviews
3 helpful votes
Follow Michele P.
Unfollow Michele P.
Share Review
Report Review

Drugstore.com
December 1, 2016

I used to shop here frequently, but the prices were higher than I could find elsewhere. What I really liked was no tax on my purchases & free shipping with a certain amount spent.

Date of experience: November 30, 2016
Michigan
2 reviews
0 helpful votes
Follow Claudia M.
Unfollow Claudia M.
Share Review
Report Review

U(you) need to stay away from this site. Misleading information, have had my funds on hold for ten days through PayPal. I cancelled immediately after placing the order and they have a pending on my account. Worst customer service.
Did you notice no rebuttals from management... they can't argue with their lack of integrity. Should have read this beforehand.

Date of experience: November 28, 2016
GB
3 reviews
0 helpful votes
Follow victoria w.
Unfollow victoria w.
Share Review
Report Review

Brilliant service
January 18, 2021

Walgreens impressed me with nice service and great customer support.

Date of experience: November 25, 2016
Austria
3 reviews
1 helpful vote
Follow Albert L.
Unfollow Albert L.
Share Review
Report Review

Pleased
November 10, 2016

Prices are quite affordable, no downside. No hidden charges. Ordered twice and am pleased

Date of experience: November 9, 2016
Tennessee
3 reviews
2 helpful votes
Follow Herman B.
Unfollow Herman B.
Share Review
Report Review

Cvs caremark
November 1, 2016

This on line mail order pharmacy, should be avoided, i am a 76 year senior, and my drugs is what that is keeping me alive, the most important thing, cvs caremark dont care. I called 1 week early to check if my order was going to be at my home, when due, good thing i did, nothing had been done, they blamed my doctor and everything else but themself,, i contected my doctor and sure enough they had the record of sending order in, still nothing from cvs caremark. I switched to a local pharmacy for all my drugs, my advice avoid this mail order pharmacy.

Date of experience: November 1, 2016
Florida
2 reviews
11 helpful votes
Follow Js D.
Unfollow Js D.
Share Review
Report Review

Fraud, stay away
October 25, 2016

Dermastore charged me twice without permission I should have read all these negative reviews before I ordered from them, you will go through hell as I did,. You better stay away from this company, otherwise you will have horrible feelings and ripped off like Nigerian scammers online, this company is very sneaky, dishonest, bad customer service and they will bait you with discount code to get more money from your pocket, buy from other company. Also Thier products are outdated. I asked for unregistering my email from thier list, but They keep sending me ad with different email address illegally,

Date of experience: October 25, 2016
Michigan
1 review
2 helpful votes
Follow Dorothy W.
Unfollow Dorothy W.
Share Review
Report Review

WHILE IN LAS VEGAS MY SON AND FRIEND GOT SICK WITH FOOD POSINING I NEEDED THINGS TO KEEP THEM HYDRATED THE WALGREENS AT 3339 LAS VEGAS BLVD WAS AWSOME THEY HELPED ME FIND EVERYTHING I NEEDED AND THE PHARMACH WAS OPEN ALL NIGHT TO GET PERSCRIPTIONS. ALL STAFF WAS FRIENDLY AND THEY HAD EVERTTHING YOU COULD WANT.

Date of experience: October 16, 2016
Florida
12 reviews
2 helpful votes
Follow Mary B.
Unfollow Mary B.
Share Review
Report Review

Quick in and out
October 11, 2016

When I'm under a time constraint these stores are fast. Just call in a prescription and use the drive through for pickup.

Date of experience: October 11, 2016
New York
1 review
1 helpful vote
Follow Dasha A.
Unfollow Dasha A.
Share Review
Report Review

CALLED TO INFORM THAT THE CONTACT LENSES THEY SOLD ME ARE BAD UNCOMFORTABLE AND MOVING AROUND AS I BLINK, THEY FEEL LITERALLY AS IF THEY WERE TO FALL OUT OF MY EYES, NEVER EXPERIENCED THAT WHEN PURCHASED FROM 1800 CONTACTS, DO YOU KNOW WHAT THE CUSTOMER SERVICE AGENT REPLIED ''IT CAN'T BE LIKE THAT THAT THE ENTIRE BOX IS DAMAGED'', I WAS LIKE HUH DO YOU MEAN THAT I'M LYING TO YOU OR SOMETHING? THEN SHE GOES ''WELL MAYBE IF YOU SEND THEM ALL BACK WE'LL SEND YOU A NEW PACK'' SO DO YOU EXPECT ME TO GO SEARCH FOR THEM IN A TRASH CAN, SSSO RUDE ''YOU KNOW WHAT'' I SAID ''THANKS MA'AM I'LL RETURN TO 1800 CONTACTS IT JUST DOESN'T WORK OUT WITH YOU''

Date of experience: October 10, 2016