WalgreensReviews 775

Drugstore.com promised to send me a $25 gift card for my purchase. I never got it. I called customer service. They admit I met all requirements for the gift card but said their computer failed to send the gift card. I received no discounts as an alternative. Because it was deemed a hassle to manually send me a card, customer service flat out refused to make good on their promise to send me the card. Don't buy anything from this corrupt corporation. Tell everyone you know not to buy.

I have ordered from Drugstore.com for years. My order history take a few pages. While I don't find their prescription service competitive (or fast enough!) my OTC orders ship sometimes within HOURS or being placed and I always have them in 2 days. Maybe I am lucky to be near a distribution center but few web sites move as fast. Their prices are better than I can pay locally on MOST items (not all) and now that they dropped the free shipping from $49 to $25 I can place a quick small order and out it goes. Perfect!

Ordered a pair of prescription glasses early December as a Christmas gift for my niece. Glasses were tagged as fast shipping, which means shipped in 3-5 days. No contact from vision direct for 7 days so I contacted them to see what was going on. The person I spoke to didn't know but assured me they would ring back in 24-48 hours. No phone call, so I contacted them again only to be told the glasses I ordered were discontinued! Left without a gift for my niece for Christmas. Devastated!
Customer service is appalling as all the conversations are scripted and e mails proformas? Don't deal with them... you will be definitely left disappointed!

I have used DS.com for many years now. I have never had one single problem with an order, ever. I prefer buying products there every couple months instead of gong out to the local drug store. They really carry everything I could think of that might be at your local DS.
I've never compared the prices because it has been so convenient that it would offset any savings I might get driving to the store. Great experience with them.
John

I love shopping on drugstore.com. It is easy site to navigate, they have great prices, even sales weekly, also when u click on an item and decide to add to cart sometimes there is a coupon listed that you can click on to add to card for extra discount on that perticular item. All you do is click to check coupon and the click add to cart and it shows price of item and then where the coupon has been applied! So awesome. I haven't returned anything so can't comment on the return dept. They are quick on processing orders and usually have orders shipped out same day!

Horrible service, extremely sllooowwwww shipping, messed up my payment. Placed my order on 9/19/11, it is now 10/3 and I still have not received my order. I was told it would be shipped a week ago. I called today only to find out that a tracking # would be provided tonight for tomorrow's shipping. I should have reviewed this co before I gave them my money. They offered free shipping & a discount, so I guess I got what I paid for. I will gladly pay more next time to have efficient, timely service, along with customer service that knows their job.

You can get most anything that you get at your neighborhood drugstore (Walgreens, CVS, Rite-Aid) right here at this site (even prescriptions). They have great sales and are always running a promotion code for use with purchases. They also reward buyers with 5% credit on total purchase (before tax and shipping) to use on anything later. Their sister site is beauty.com. This site also offers natural/organic products for those who are earth conscious and a special section that allows you to easily spend those FSA funds your employer so graciously contributes to. Have ordered from here and never had any issues. GREAT SITE!