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WalkOnBeach has a rating of 4.0 stars from 372 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WalkOnBeach most frequently mention good quality, and quick delivery. WalkOnBeach ranks 12th among Swimwear sites.
Proactively asks for customer feedback
This company responds to reviews on average within 22 hours
6,817 reviews
The product fit as expected for the size I purchased. Loved the way it had a built in bra type for being a tank top Have tried many others and this one by far is the best. If your not looking for a snugger fit bathing suit, and are a bigger sized person like I am, I'd recommend going a size up from what you'd normally wear.
I ordered three swimsuits and need to return them. I am skeptical because there is no phone number to contact this company in case there are problems. They make it so you have no recourse. The package arrived while I was already on vacation, taking longer than the expedited shipping time frame. No tracking info available on when it arrived. I am not impressed and will not be recommending them to anyone.
Easy and fun to shop
I like the fit of one of the two tankinis I ordered. The fifth of the second one was disappointing.
I liked the bathing suit styles.
This company sells cheap inferior swimwear. Photos are misleading. Returning is a scam. They will ask you for £5.99 to return... and guess what? You never get your refund! Beware!
Dear Kenneth, thank you for taking the time to share your experience at our shop.
Firstly, we’re sincerely sorry that the item didn't fit you well. The size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
In addition, we do dedicate ourselves to putting customer satisfaction as a top priority and striving to help all of our customers reply to their requests in a timely manner. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We will keep making progress and presenting better products and services in the future.
If you need any further assistance, please contact us.
The last email I received was a label was created on 5/7. Today is 5/17 and still didn't receive any additional emails. Going back to tracking saying to be delivered 5/19.
Googled swimsuits and found your site
Dear Christine, please accept our sincere apology for bringing you an unpleasant shopping experience.
You can track your order from https://www.walkonbeach.com/sales/guest/form/
We have sent delivery email for you, maybe you can choose spam email.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Like the styles and pricing...not sure of the fit and sizing.
Googled swimsuits and found your site
I ordered three swimsuits and got a total of $75, and they will refund $22. You can't get a response from the customer service department until 2 in the morning! Very disappointed!
We are very sorry for the inconvenience caused to you. We will improve our refund service and strive to satisfy our customers.
Ordered 6/12, it is now 6/27 and still no order delivered. Totally unacceptable and will never buy from them again. Nor will I recommend this company.
Have no real response
Dear Lani, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
Your order have been Dispatched on Jun 17,2023 1:50:53 PM.
The shipping method you choose Free Shipping (12-18 Business Days).
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Very unhappy with this site since I never received the products ordered.I was really looking forward to these new styles.
I never heard from them by email.
Prices and styles were good.
Good Styles
Dear Linda, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
If item is out of stock it should tell you right away or at least send an email telling you that it is not available.
Liked colors of swimwear
Dear Donna, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
First time on your site. Easy to navigate. Fits were the right size. Tops were good quality. Bottoms were not
When I did a google search, I like the style of your swimsuits best. I’m a little hesitant to order from new sites but reviews were good
I like longer tops with shorts
Dear Rebecca, thank you for taking the time to give us feedback.
We are striving to achieve better quality and product performance. In order to meet customers' demands, we are working hard to provide more options in styles and designs for diverse body types. We regret to know that suits did not fit you well. We will definitely share your feedback with our relevant department and do our best to optimize our design.
It is our pleasure to provide great service to our valued customers. When we receive the return requests, we usually provide several options for return/exchange to simplify the process. Our customer service team is also working hard to help all of our customers solve their problems in a timely manner. Glad to know that you are satisfied with the overall experience.
Looking forward to being of service to you again in the future.
First time on your site. Easy to navigate.
When I did a google search, I like the style of your swimsuits best. I’m a little hesitant to order from new sites but reviews were good
Great ordering system. Clear sizing and descriptions.
The lovely styles and good reviews.
Dear Samantha, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Have been looking at every site selling bathing suits. This one is very easy to navigate and the suits look really good and not frumpy.
See answer above - I've seen them all!
Dear Jane, thanks for placing your trust in us.
We are thrilled that you found nice swimsuits at WalkOnBeach. We use high quality material and we always keep abreast with the latest fashion styles. Besides, we have spent years perfecting the fit for diverse body types. If the swimsuits do not fit, we usually offer several options for return/exchange, to simplify the process and meet different demands from our customers. Our customer service team works hard to help all of our customers solve their problems in a timely manner.
It is our pleasure to have your recommendation. We will keep presenting better products and service in the future.
This is my second purchase from WalkOnBeach and I am very pleased with both. Great customer service.
Just received my first order. Was pleased with it so I ordered another similar one.
Dear Laura, thank you for being a loyal customer of WalkOnBeach and we really appreciate your 5-star rating.
We are striving to achieve better quality and product performance. Our size guide is based on lots of research and accurate measurement. Most of our size are true to size, but some swimsuits would have a different fit for different body shapes. If you are not sure about the size, you can contact our customer service team. We’d be more than glad to offer customized suggestions.
In addition, we have different shipping methods for different countries, and the detailed shipping policy can be found on the “delivery” page of our website.
As a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation.
Thank you again for your support! If you need any further assistance, please contact us.
Ok so far, Will wait and see if the bathers are good quality as stated when I go swimming. Appear to be of a good quality hopefully when wet they will hold there shape.
Reasonably priced and nice prints
They were a reasonable price. The top is the right size, the bottoms are too big. I choose 2 piece as I need the top bigger than the bottoms. Just a pity that you cannot order different sizes top & bottom
Dear Vicki, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Ok so far, Will wait and see if the bathers are good quality as stated
Just received in the post my 1st order - fantastic! Have made a 2nd order within 30 minutes! Well done - excellent quality - quick delivery and good packing.
Dear Maureen, thank you for your great review and support.
It’s glad to know that you choose our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
DO NOT PURCHASE FROM THIS COMPANY! I purchased two swimming suits and paid for express shipping. When I did not receive shipping info I contacted them to ask when my order would be shipped. I received a message that it had been shipped to a city three hours from my home and I would need to pick it up at the post office there or it would be destroyed. I don't think it was shipped at all.
Tip for consumers:
DON'T USE
Products used:
None
I requested a return label. First they ask, "are you sure you want to return?" So, now I have to respond again before they will issue a label. With the added instructions they make it as difficult as possible.
1.We gladly accept unworn,undamaged, unwashed items with original labels attached (the hang tag and transparent package).Please note that your returned product is required to be quality inspected after it is received in the warehouse. Once the returned item has been detected as used or worn, we can not issue a refund for it.
2.Please take pictures of swimwear underwear crotch Stickers. No crotch Stickers or affect the secondary sale, no return.
3.We currently are unable to offer a free returns service, so return shipping must be made at your own cost.Remember to give us a tracking number within 7 days after you receive the return address we provided. Otherwise, we are afraid that we will not accept returns and no refunds.
4.We are happy to refund the price of item/s you returned (not including shipping fee as we had shipped it) after receiving the parcel and checking. So, to ensure a successful return, please return using a standard shipping service that provides tracking.
Dear Robin, we are sorry for this inconvenience and empathize with your frustration but we are happy to look into this matter.
You can find our RETURN POLICY by click https://www.walkonbeach.com/return-policy.html
Return/Exchange Process
A. All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund.
B. Items can be returned or exchanged within 30 days from the delivered date. Note that overdue requests may not be accepted.
C. Return shipping fees are at the customer's own expense.
D. We do not accept returned items that were sent back directly without notifying us first.
E. If your package is missing products, or it is damaged, please keep the outer package so we can check the information. Otherwise, we can't help you.
As a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation.
Thank you again for your support! If you need any further assistance, please contact us.
I ordered two swimsuits on 12/6 and payed for them with PayPal. It's 12/18 and I haven't received a receipt or an order confirmation from WalkOnBeach. I'm thinking this company is a scam.
Dear Nikki, please accept our sincere apology for bringing you an unpleasant shopping experience.
This is customer service from WalkOnBeach Team. On behalf of WalkOnBeach, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. We have known your main complaint and we are sorry to bring you all the inconvenience.
1. For the delivery time. We are sorry for the confusion but your order was sent timely after being completed. Please note nearly each of our product is made to order. Usually it takes 15-18 days to prepare your order and 5-8 days only refers to the shipping time. You can check the information on the product page. Your understanding will be highly appreciated.
2. For the return, we are glad to accept your return. We have reported your problem to our relative customer service department. They will contact you soon. Please remember to check your email.
3. Please give your order number, so that we can check your order for you. More information you also can choose service@walkonbeach.com
Thank you for your time and patience.
Easy to negotiate the website and find what I was looking for. Unfortunately I only wanted one two piece and now have two, my fault but happy with the purchase.
Need something nice
Dear Rosalie, thank you for your great review and support.
It’s glad to know that you choose our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I don't usually buy online because I worry about fit. The size information helped me select something that worked. The pricing is phenomenal and I love the styles and colors. I ended up with 2 suits!
Dear Amy, thank you for your feedback and your lovely words about our bathing suits and customer service.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Great price.Perfect fit and a very cute bathing suit.
Great price
Dear Melanie, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Easy to order. Quality was less than I expected. Pictures do not match product.
Dear Debra, thank you for bringing this to our attention. We sincerely apologize for any discrepancy you've noticed between our garments and the model images.
Ensuring our products meet our customers' expectations is of utmost importance to us. We appreciate your feedback and will certainly investigate this matter further to address any inconsistencies.
If you have any specific concerns or would like to provide more details, please feel free to share them with us. We are committed to ensuring your satisfaction with our products.
Thank you for your understanding and patience.
I ordered a swimsuit a month in advance I'd a booked holiday I received notification it had been dispatched but it didn't arrive in contacting the company I was advised there had been an outbreak? In their warehouse and it would be at least a month before my order would arrive I requested a full refund for which I am still awaiting because apparently the warehouse has to stop the order being dispatched I have been told to be patient but they took my money instantly knowing they couldn't fulfill the order BEWARE
Tip for consumers:
Be cautious
Products used:
None never arrived
Dear Sarah, please accept our sincere apology for bringing you an unpleasant shopping experience.
Firstly, we’re sincerely sorry that the unpleasant shopping experience. Please give me your order information, i will deal with this problem with you asap.
In addition, we do dedicate ourselves to putting customer satisfaction as a top priority and striving to help all of our customers reply to their requests in a timely manner. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We will keep making progress and presenting better products and services in the future.
If you need any further assistance, please contact us.
Did not realize you can not reac customer service by phone. Have been waiting 8 days for an update on status. Was supposed to ship in 3-7 days. No response to email sent regarding status. Not happy
Products used:
waiting on bathing suits
We are sorry for the inconvenience caused to you, We will improve our service quality and strive to satisfy customers. I will solve your problem now.
So far everything is good! Just hope it does not take all summer to receive it! I still have not received my order! I got an email saying it was going to delivered but it has not arrived!
I sent an email and told them zi had not received my order but no response!
Like your ad!
I b Ed them and so loved the colors!
Dear Ann, we are sorry to see that this experience did not meet your expectations.
Your order have been Dispatch on Jun 7,2023 1:53:15 PM
You can track your order on https://www.walkonbeach.com/sales/guest/track/
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Thanks for your time and kind understanding.
So far everything is good! Just hope it does not take all summer to receive it!
Like your ad!
I was a little worried about the long time line for shipping. A 9-18 day range is a little long. However, it did not even take 9 days! The suit is nicely made. Fit perfect.
Google search showed several tankinis from your site, all of which looked good and had reasonable prices.
Dear Pamela, thanks for your review.
Please note that the shipping efficiency showing on our website is calculated in business days. Business days are Monday-Friday, excluding public holidays. We are happy to help you track the order if you can provide us with your order number.
Walkonbeach offers three different Shipping method, including Free Shipping+Standard Shipping+Express Shipping.
WalkOnBeach strives to make excellent products as consistent as pictures and with a nice fit. We’ll keep working hard and live up to your expectation.
For first time ordering on this site, happy with overall experience.
Dear Janice, thank you for your review.
Thank you for shopping with us. It is really our greatest honor to hear that our swimsuits have caught your attention. Thank you for your compliment.
Your support is our greatest encouragement! We believe that the quality of our swimsuits will definitely be affirmed by you. We hope that you will be satisfied with our swimsuits after receiving the swimsuits.
We hope that we can have more opportunities to serve again in the future. If you have any needs in the future,please contact us. We were,are and will always be ready to help you.
Gain trust and grow your business with customer reviews.
WalkOnBeach is a professional swimsuit online store. We are the fashion swimsuit company for girls and women all over the world. Huge collections of bathing suits, swimsuits, beachwear, bikini, tankini, cover ups and swimdress under one roof in excellent quality at a price affordable for every customer. We promise that all of our swimsuits have high quality.
Dear Jolinda, thank you for taking the time to share your experience.
Your recognition of our swimsuit and products is greatly appreciated. We are sorry to know the swimsuit didn't fit you well. You can check the size guide on our product page. This will help you pick what size is best for your body type. We will keep making progress and presenting better products and services in the future.
Looking forward to being of service to you again in the future.