- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
WalkOnBeach has a rating of 4.0 stars from 372 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WalkOnBeach most frequently mention good quality, and quick delivery. WalkOnBeach ranks 12th among Swimwear sites.
Proactively asks for customer feedback
This company responds to reviews on average within 22 hours
6,817 reviews
The product fit as expected for the size I purchased. Loved the way it had a built in bra type for being a tank top Have tried many others and this one by far is the best. If your not looking for a snugger fit bathing suit, and are a bigger sized person like I am, I'd recommend going a size up from what you'd normally wear.
I ordered three swimsuits and need to return them. I am skeptical because there is no phone number to contact this company in case there are problems. They make it so you have no recourse. The package arrived while I was already on vacation, taking longer than the expedited shipping time frame. No tracking info available on when it arrived. I am not impressed and will not be recommending them to anyone.
Taking my order too long and not good customer service. One day they asked me if I wanted to wait because it was on back order. The next day they said it shipped out and still have not received my order.
Not at all helpful
Thought they looked reputable
I thought I would get them in the anticipated shipping window
Love all these suits! Hard to choose!
Do not deal with these people! They are not interested in their customers.
I ordered 3 swim suits then read reviews of this company and decided to cancel my order. The very next day I was told my order had already been shipped. I don't think that was true. Still haven't seen my swimsuits.
I needed a new swimsuit.
Dear Barbara, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
Swimsuits are beautiful!:Ordering was easy!
Great selection!
Variety of tankinis. Took longer to be delivered than expected due to delay leaving US.
Variety of items
Older person who wanted better coverage
Dear Wendy, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
Variety of items
The site is wonderful, but the shipping time is extensive. 12-18 days is not great.
I received a pop up.
Dear Holly, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
I was very pleased with the order communication and the speed of delivery. One of my items was out of stock so am waiting for the credit.
very responsive.
Variety and price
Dear Jennifer, thank you for taking the time to give us feedback.
We are striving to achieve better quality and product performance. In order to meet customers' demands, we are working hard to provide more options in styles and designs for diverse body types. We regret to know that suits did not fit you well. We will definitely share your feedback with our relevant department and do our best to optimize our design.
It is our pleasure to provide great service to our valued customers. When we receive the return requests, we usually provide several options for return/exchange to simplify the process. Our customer service team is also working hard to help all of our customers solve their problems in a timely manner. Glad to know that you are satisfied with the overall experience.
Looking forward to being of service to you again in the future.
Variety and price
I ordered from this site believing it was legitimate, I paid for 3 swimsuits and even paid double for delivery to receive it faster. It has now gone past the faster delivery date and I still have no order. I've emailed but no response, not even to confirm my email was received. Tracking still shows it has left China, and that's all! With the domain. co.uk I thought it was a genuine company. Will be making sure other people don't fall for this and reporting them to trading standards.
Tip for consumers:
Don’t shop here
Dear Dexa, we are sincerely sorry to hear you feel this way.
Please be sure to tell your order information, I will check your order for you. Please believe that our website must be legitimate.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Thanks for your time and kind understanding.
Quick and easy- plenty of views on the swimsuit merchandise-- and styles for all body shapes
Bought before, liked suits but almost took a month to come in- had ordered from Instagram-but ordering from Walk on the Beach--hopefully it will be in withing8-10 business days
Dear Selema, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Good company to work with! Looking forward to summer!
Lovely bathing suits
Dear Marcia, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
The choice of swimsuits was amazing and the site super user friendly.
They offered the best choice of swimwear I was looking for
Dear Ria, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I ordered three items and then read some review a talking about what a scam it is. I canceled my order SIX minutes after ordering and they offered a worthless "we'll see what we can do" and then did not make an effort to stop the order. 18 hours later it is "shipped" and no further response from them. I will be disputing with my credit card company, so I advise everyone stays away from this scam! I cannot comment on the quality, if anything ever shows up.
Tip for consumers:
To completely avoid it.
Products used:
None yet.
Dear Emily, sincerely sorry for the unpleasant shopping experience!
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Website was easy to use.shipping took forever. Finally got the swimsuits and they are designed to fit a body with no boobs or butt. The tops had cheap pads instead of a full bra. The bottoms panties were cut so tiny (size L) that they would have cut the insides of my legs. Will be returning for refund.
Loved the number of selections and different styles available.
Looked great online
Dear Cindy, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Loved the number of selections and different styles available.
Website was easy to use, easy to find returns & shipping information, product arrived sooner than expected. Can't believe how reasonably priced these bathing suits are and a huge selection. The two I selected are extremely well made, great quality fabric and fit really well, not too clingy and the bottoms give good coverage but still stylish. I would highly recommend giving it a try - I got two bathing suits including shipping for what I may have paid for one elsewhere.
Prices are reasonable and good selection
Dear Tracy, really glad to know you love WalkOnBeach swimsuits and website.
We are striving to achieve better quality and product performance. Our size guide is based on lots of research and accurate measurement. Most of our size are true to size, but some swimsuits would have a different fit for different body shapes. If you are not sure about the size, you can contact our customer service team. We’d be more than glad to offer customized suggestions.
In addition, we have different shipping methods for different countries, and the detailed shipping policy can be found on the “delivery” page of our website.
As a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation.
Thank you again for your support! If you need any further assistance, please contact us.
Great website! The products I ordered shipped in 10 days. The items were nicely made with usual swim suit material. Unfortunately the did not fit my body, I am 5' 3" and weigh 140# lI ordered size Large.
I ended up having to return them.
Dear Julie, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I ordered several swim suits and am so disappointed they were never delivered. I contacted Walk On The Beach Customer Support at the email provided. I did not receive a response. I also tried to track the order, but it just says it's in transit. It's been almost 3 weeks. Very disappointed.
I sent an email and did not receive a response. I couldn’t find a phone number to call.
Saw on Instagram.
I liked the swim dresses.
Dear Catherine, please accept our sincere apology for bringing you an unpleasant shopping experience.
You have an order on Jun 17,2023 12:01:47 PM
We have been Dispatched on Jun 18,2023 1:47:50 PM
You can track your order on https://www.walkonbeach.com/sales/guest/track/
It's have been 10 days not 3 weeks.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Easy to navigate website. Appreciated the reviews and product descriptions.
Saw on Instagram.
Item came worn with makeup on the white inner, had no tags attached or in the packaging, which was obviously an unchecked return. It was sent via Royal Mail 48 hour delivery 2 weeks after I placed the order with no invoice, return details or instructions inside the package, I was done I just binned it, I don't have the time or patience to deal with business that dont give two hoots about their product or customers. I wouldn't bother if I were you. Really poor experience 1
Tip for consumers:
Don't, buy from a reputable brand
Products used:
None
Dear Rachel, thank you for taking the time to share your experience at our shop.
Firstly, we’re sincerely sorry that the item didn't fit you well. The size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
In addition, we do dedicate ourselves to putting customer satisfaction as a top priority and striving to help all of our customers reply to their requests in a timely manner. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We will keep making progress and presenting better products and services in the future.
If you need any further assistance, please contact us.
Ordering was easy and convenient. I did get a small discount. The shipping was some what slow. However, the swimsuit was exactly what I wanted, at a reasonable price.
Liked the styles and prices.
Dear Remy, thank you for taking the time to leave us a nice review!
We are committed to providing efficient logistics service for all of our customers. Our shipping carriers do perform better than we expected sometimes. What's more, WalkOnBeach strives to offer quality and stylish swimwear with nice fit. Glad to know we have met your expectation! Your recognition of our products and service is our driving force. We will keep working hard to provide you with a better shopping experience in the future.
Thank you again for your support! If you need any further assistance, please contact us.
Liked the styles and prices.
I ordered 2 swimsuits for my vacation. 2 weeks later the items still had not shipped so I told them to cancel my order as there was no way I would receive them in time. More than a month after cancelling and I still don't have a refund and the website says my order is still being prepared for shipping. I will be disputing this with my credit card company if that is the only way to get my money back.
Dear Cynthia, we are sorry for this inconvenience and empathize with your frustration but we are happy to look into this matter.
Can you give me your order number? We will check the order asap.
For issues concerning orders and purchase, please contact: service@walkonbeach.com
We promise that every request from our customers via email will be responded to within 24 hours, and every request via chat will be responded to in a few minutes.
If you need any further assistance, please contact us.
Considering I have shopped and tried swimmers on and don't like them these are true to size. When you are tall and a big frame these are flattering. Great variety, good sizing love the style choice. Very happy with my choices.
The choices available and the pricing
Dear Sharon, thank you for your kind review.
Your affirmation is our greatest encouragement, and please kindly understand that almost all the items on our website are made to order, so it will take 9 - 16 days to prepare the order. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Terrible size chart which I trusted, I need to know how to exchange as I've tried on with underwear under to keep sanitary. I was away when it arrived so this is delayed, please tell me what to do next
Looks good, good price
Looks good, great price
Dear Margaret, we are sincerely sorry that our suits do not fit you.
For issues concerning orders and purchase, please contact: service@walkonbeach.com
We will reply to you within 1 business day if you send us the e-mail. Please e-mail us if you have any questions about us. It's the most efficient way to get problems solved.
Here at walkonbeach.com, we don't just seek to keep you satisfied, we aim to make you want to come back for more!
Attention: please ensure your account email is right so that you will receive an order confirmation after placing an order successfully. Order details will be included, such as order number. Please check out your email carefully. If still not, pay attention to your spam and remove our email out of blacklist.
Looks good, good proce
I placed 2 orders, 15 Dec & 20 Dec 2023 at the Aus version of the website (walkonbeach.com.au). I knew there may be delays with Christmas & New Year.
I have received an email saying that the order from 20 Dec was dispatched and a tracking number provided, but when I put the tracking number in the link provided it says there is no item.
The 1st order still shows as "processing" - it's now 8 Jan 2024.
I sent an email to the email listed on their website but it could not be delivered.
I have sent them another message using the eform on their website.
I even checked this review website before placing the order but the 5 star reviews must be fakes. Hopefully this review will stop someone else from being scammed.
Tip for consumers:
The order hasn't been processed or shipped and no reply from the company
Products used:
None - they haven't even been shipped
Dear Appleby, we are sorry for this inconvenience and empathize with your frustration but we are happy to look into this matter.
Please check your email. Our customer service has contacted you and you can apply for a refund.
Please allow me to show 2 options. (replacement & cancellation for the sold out item)
Firstly,if you want a replacement, Please send us the link and tell us the color and size
Secondly, we are happy to cancel the sold out item and ship the rest to you
If you need any further assistance, please contact us.
Orders placed but items not received and no response from email, website eform or messenger.
I emailed company and followed the procedures so far. After a few emails, I finally received how to return the items. In doing my research on the location of JS International in Secaucus, NJ, there seem to be some comments on the BBB page.
Return policy and procedures are a huge concern right now
I did like the variety of styles and the prices, but the suits are not true to size of what I'm use to, and now there seem to be some red flags on return policies/procedures/location.
Styles and price
Dear Karen, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers’ requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon. More you can click https://www.walkonbeach.com/return-policy.html
Thank you again for your support! If you need any further assistance, please contact us.
Love the selection and the prices. Fingers crossed the delivery and the products I selected will continue to be positive.
I normally buy from Jantzen and Anne Cole and their suits all seem to be the same.
I bought 3 suits, 2 worked great and nice quality. The one piece I need to send back. The response time is terrible and I have yet to receive the return address. Why can't they just post it on their website, they post the return policy, just give me the address so I can return and get a refund. I won't buy from them
Again- too much of a problem with returns. Shouldn't be this difficult. If you're certain of your size then you will be happy with the bathing suits. They are nice.
Tip for consumers:
Refund address not provided on their site and their customer service is terrible. Can’t get the address to return to get a refund.
Products used:
2 suits
Hi Jenny, thanks for letting us know the issue and sorry that our service has not met your expectation.
We are striving to achieve better quality and product performance. Our size guide is based on lots of research and accurate measurement. Most of our size are true to size, but some swimsuits would have a different fit for different body shapes. If you are not sure about the size, you can contact our customer service team. We’d be more than glad to offer customized suggestions.
In addition, we have different shipping methods for different countries, and the detailed shipping policy can be found on the “delivery” page of our website.
As a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation.
Thank you again for your support! If you need any further assistance, please contact us.
I am 5'3", 126lbs. I purchased five swimsuits in size Medium. One full suit was too small due to torso on suit was too short, one was too large, and of the remaining three they were 2 pieces and all fit except one was too large. So I think of the styles I chose I should have chosen the Small.
I liked all of the suits and feel that the quality was very nice, and the suits very stylish.
Dear julia, thanks for placing your trust in us.
We are thrilled that you found nice swimsuits at WalkOnBeach. We use high quality material and we always keep abreast with the latest fashion styles. Besides, we have spent years perfecting the fit for diverse body types. If the swimsuits do not fit, we usually offer several options for return/exchange, to simplify the process and meet different demands from our customers. Our customer service team works hard to help all of our customers solve their problems in a timely manner.
It is our pleasure to have your recommendation. We will keep presenting better products and service in the future.
After a long wait, I relieved my items and decided to do a partial return. Firstly, for returning items, you have to email customer support (there is no return online on their website). Customer support replied after 4 days and they have didn't still provide me with the returns label. They wrote a long asking me to provide them with the photos of the items to be returned (THEY DO NOT TRUST THEIR CUSTOMERS!). And even more they said customer has to ship to USA (mind you this information of it being returned to US is no where mentioned on their website). The only thing mentioned is their returns will be arranged by customers own expense. And another option they offer is to keep the UNWANTED items and they will refund me ONLY 30% of the cost. I've never heard of any company being like this! ABSOLUTELY RUBBISH
Dear INI, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We sincerely apologize for any inconvenience you have experienced with our logistics services. Your feedback is important to us, and we are committed to addressing your concerns promptly.
We understand the frustration that delays or issues in the delivery process can cause, and we want to assure you that we are actively investigating the situation. Our team is working diligently to resolve any issues and improve our services.
In the meantime, we appreciate your patience and understanding. If there's anything specific you would like us to look into or if you have any additional details to share, please feel free to provide more information. We are here to assist you and ensure that your future experiences with our logistics services are smooth and reliable.
For issues concerning orders and purchase, please contact: service@walkonbeach.com
Thank you for bringing this matter to our attention. We value your business and are dedicated to making things right for you.
I ordered several items. They took about a month to arrive which was fine as I ordered early for holiday. What fit me and I kept is ok quality for the money and is a nice design. I wanted to return items and it says to email for a return code. Despite repeated emailing I have never had any response.
Tip for consumers:
Items are ok but delivery time about a month from ordering and I have been unable to get any response to get a refund of items I don’t want
Products used:
Swimwear
Dear Gabrielle, thank you for taking the time to share your experience.
Sorry that we don't put return labels within packages currently as we stated on our website. And to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. What's more, only with the necessary information as requested can we fulfill the refund. We would always try our best to optimize the procedure. We will keep making progress and presenting better products and services in the future.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers’ requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Looking forward to seeing you again soon!
Gain trust and grow your business with customer reviews.
WalkOnBeach is a professional swimsuit online store. We are the fashion swimsuit company for girls and women all over the world. Huge collections of bathing suits, swimsuits, beachwear, bikini, tankini, cover ups and swimdress under one roof in excellent quality at a price affordable for every customer. We promise that all of our swimsuits have high quality.
Hi P.J. E., sorry that our customer service has not met your expectation.
We have just contacted the after-sales staff to see if they have received your email. If you receive a reply in time; if you don’t receive it, I will reply you an email to see if there is anything you need help with.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Thanks for your time and kind understanding.