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WalkOnBeach has a rating of 4.0 stars from 372 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WalkOnBeach most frequently mention good quality, and quick delivery. WalkOnBeach ranks 12th among Swimwear sites.
Proactively asks for customer feedback
This company responds to reviews on average within 22 hours
6,817 reviews
The product fit as expected for the size I purchased. Loved the way it had a built in bra type for being a tank top Have tried many others and this one by far is the best. If your not looking for a snugger fit bathing suit, and are a bigger sized person like I am, I'd recommend going a size up from what you'd normally wear.
I ordered three swimsuits and need to return them. I am skeptical because there is no phone number to contact this company in case there are problems. They make it so you have no recourse. The package arrived while I was already on vacation, taking longer than the expedited shipping time frame. No tracking info available on when it arrived. I am not impressed and will not be recommending them to anyone.
I bought a swimsuit recently in a medium. I wear a medium in everything I buy from any store and it always fits. This swim suit was too small.I wanted to return it and they only refund 50% of the cost, even if you didn't wear it. I ordered another one in a large,and the elastic on the bottoms are not fighting. Overall the quality is not good and their return policy is terrible.
Products used:
bathing suit
It looked really good online. Not bad on me but the leg cut was not as shown in pic. The top was also longer. It was also a bit too large. I was able to put in a pleat to make it more comfortable. If I had ordered a smaller size, the bottoms would have been too small. It did come in a timely manner.
Tip for consumers:
Sizing is off. Top too big to go with bottoms.
Products used:
swimwear
Dear Vasudha, thank you for your review.
We received your complaint and we are really sorry to bring you all the unhappy experience. We are sorry for the inconvenience caused to you, We will improve our service quality and strive to satisfy customers.
Have a nice day~
Products are nice but customer service is horrible. I have requested a return address for items that I did not like over 4 times in 10 days and have only received a canned response with return address.
Hi Sarah, sorry that our customer service has not met your expectation.
Sorry that we don't put return labels within packages currently as we stated on our website. And to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. What's more, only with the necessary information as requested can we fulfill the refund. We would always try our best to optimize the procedure. We will keep making progress and presenting better products and services in the future.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Please give me your order email, and i will deal with this return problem for you.
Thanks for your time and kind understanding.
ONe of the suits was OOS...
They sent an email to choose another or cancel.
Chose another.
Need to return it.
Looking for a new Tankini
Dear Nicolette, please accept our sincere apology for bringing you an unpleasant shopping experience.
Thank you for shopping on walkonbeach.com.
Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date.
Please don't ship to any 'return address' printed in the package bag you received. (that's not our address).
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
I was looking for women swimsuits with boy style shorts and couldn't find anything in the local store. Then I came across Walkonbeach.com, and immediately found great variety of styles, including the shorts I was looking for. The colors are amazing and the fabric patterns are interesting too. My parcel arrived in a week, which is great during this pre-Christmas rush. The quality of the fabric is good, it is solid and stretchy, and resembles women tennis wear. All seams are well done and tidy. Highly recommend this seller. Prices are very competitive too. I would have given it 6 stars and f there was such rating.
Dear Natalia, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I like the selection. I didn't have to spend much time looking for what I was interested in. Great colors and very competitive pricing.
I didn’t like the selection in local David Jones
Quick and easy ordering. I received my order in a timely manner. Swimsuits are well made for the price point. I am 5"3 and 130lbs, the medium fits perfectly.
I like the modest look of swim wear at a reasonable price.
Dear Lillian, thanks for your 5-star rating.
It is our pleasure to provide great product and service to our valued customers. WalkOnBeach is striving to make high quality products with perfect fit. Our design department is working hard to keep our products consistent with the size guide. Meanwhile, we’re doing our best to deliver each package within promised time limitation. We’ll keep working hard and live up to your expectation.
Looking forward to being of service to you again in the future. If you need any further assistance, please contact us.
I ordered 3 bikinis, sadly they all didn't suit (too large). I texted the company for returning the items and they said I should return them to the USA (from Germany!) at my costs or I should keep all the items and they refund part of the money of the order. This must be a joke. Such a waste of material and human resource and the ecology! And the texts that came back were always the same, they didn't reply to my questions, it was like talking to a computer that was sending preformed text modules. Can't recommend this company at all! And I bet there will be no personal comment on this review again, just the one they put under all the other bad reviews too.
Bathing suits fit great and I ordered ttwo for the great pricing. They were shipped quickly also. The pictures are just like they are in the online pictures too. 😊
Shopping for bathing suits
Dear Barbara, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
The order arrived super quick, which was great, but that was where the service ended. I ordered 2 items, a skirt and a bandeau one piece. The skirt is fine, but the one piece is a shocker... has no tape or elastic at all around the top, so doesn't stay up! And the shape is terrible, as though it's been cut out without a pattern. I have followed the process to request a refund, and have not received a reply to either of my 2 emails. These products are clearly knock-offs, cheap, but hit and miss as to quality...
Products used:
1 swim skirt
Dear Julianne, sincerely sorry for the unpleasant shopping experience!
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Please give me your order information, we will contact the customer to ask if they received the email and will process your refund as soon as possible.
Thanks for your time and kind understanding.
I ordered four swimsuits... all were exactly what I was expecting! I do have one that I need to return and am waiting for the instructions. All the swimsuits are good quality material. Will definitely order from here again!
Dear Patti, we are truely grateful for your 5-star rating!
That's how much your review means to us all. We all love what we do. So your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us that we are doing something right.
WalkOnBeach strives to offer efficient logistcs services. Glad to know we have met your expectation! WalkOnBeach is also committed to providing quality products with nice fit. Your recognition of our products and fit is greatly appreciated. We will keep up the good work and provide better products and service in the future. Come back and visit our website again soon!
If you need any further assistance, please contact us.
Website was easy to use/view. Pictures represent items well. I paid for faster shipping because I was late in ordering and really wanted the purchase for vacation. Shipping was on time. Just a bit disappointed to find out purchase/shipment was from China
Going on a quick/short vacay. Ad popped up on my instagram
From description and pictures looked like what I was seeking
Dear Stacy, thanks for the 5-star review.
It's nice to know that you found nice swimsuits at a good price from WalkOnBeach. We are striving to make excellent products with competitive price. Our customer service team works hard to help all of our customers solve their problems in a timely manner. Moreover, WalkOnBeach usually offers several options for return/exchange, to simplify the return process and meet different demands from our customers. Glad to know that you loved the overall experience.
We do dedicate ourselves to put customer satisfaction as a top priority and we are also working hard to ensure every customer get packages within the promised time limitation. In addition, WalkOnBeach aims to provide customers with products of beautiful style and affordable price.
If you need any further assistance, please contact us.
Going on a quick/short vacay
If you are not planning to return any items that you order whether you like them or not then this is the place for you. However, if you are expecting to be able to return the items that don't fit then you are in for a ride. The refund policy clearly states to email customer service for a return authorization and a return address to complete your refund. However, instead of receiving those two items you will first receive an email asking you to please accept 20% refund and keep the item when you refuse that, you will be sending another email asking to accept 35% refund and keep the item. There will never be a return authorization or a return address given. That is because you will be returning the items to China and the shipping is that your cost of course because it is between 20 and $40. If you are confident that The clothing will fit you or that you can resell it to someone else then you might be satisfied with this company.
Tip for consumers:
I followed the refund process to first email customer service for a return authorization and return address. I did not receive a return authorization or a return address.
I received a response asking me to accept a 20% refund and keep the item. I did not accept that offer and the response was another offer to refund 35%. I wanted a refund and to pay the shipping. However, the policy does not state that the returns will be going to China. The package I received was postmarked from the US.
Products used:
The refund policy leads the consumer to believe they can have a full refund and pay shipping for all items returned. However, it does not state in the policy that your return will be going to China. It was not received from China as there is a US address on the packaging.
Dear Leah, sincerely sorry for the unpleasant shopping experience! We will keep working hard to offer better service.
Can you give your order information, i will deal with the return process for your order.
We are striving to achieve better quality and product performance. In order to meet customers' demands, we are working hard to provide more options in styles and designs for diverse body types. We regret to know that suits did not fit you well. We will definitely share your feedback with our relevant department and do our best to optimize our design.
It is our pleasure to provide great service to our valued customers. When we receive the return requests, we usually provide several options for return/exchange to simplify the process. Our customer service team is also working hard to help all of our customers solve their problems in a timely manner. Glad to know that you are satisfied with the overall experience.
Looking forward to being of service to you again in the future.
The website was easy to navigate and the swimwear looks nice. My swimwear just arrived today so I hope the quality is as good as the website says.
Looking for quality swimwear.
Dear Sharon, we are truely grateful for your 5-star rating!
That's how much your review means to us all. We all love what we do. So your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us that we are doing something right.
WalkOnBeach strives to offer efficient logistcs services. Glad to know we have met your expectation! WalkOnBeach is also committed to providing quality products with nice fit. Your recognition of our products and fit is greatly appreciated. We will keep up the good work and provide better products and service in the future. Come back and visit our website again soon!
If you need any further assistance, please contact us.
So easy to shop lots of varieties.
Wasn't happy with customer service. I had to chase up my order only to find out 2 of item I ordered were out of stock… and then when I did receive my order it was the wrong suit…
Can't get in contact with anyone to get this changed… very frustrating….!
They were helpful only when I contacted them they were helpful
Just loved the designs for the fuller figure
It looks good on the web page
Dear Melina, sorry that our customer service has not met your expectation.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
We will reply your emails within 3 days due to lot's of emails these days. So sorry for the inconvenience.
Thanks for your time and kind understanding.
So easy to shop lots of varieties..
Just loved the designs for the fuller figure
I finally got my order and they are too small. I have sent many bee quest to return for a larger size and NO response.
I have reached out three times to return and get larger sizes and NO ONE has ever contacted me back on how to return and reorder. Not sure I want to reorder now. I need to return three suits that are too small
High waisted bottoms
I thought they were so cute but sixes smaller
Hi Valerie, sorry that our customer service has not met your expectation.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Thanks for your time and kind understanding.
They are so cute. I hope they fit. I have never ordered from here before. I am excited to get them.
Cute rankings. High waisted bottoms
Very happy with the product and price, and would happily recommend them for quality. Delivery needs to be improved in terms of advising when an attempted delivery was made. No notification from the delivery company and I wouldn't have known at all if I didn't constantly track my order. When it was delivered, despite being home, was left outside of the courtyard instead of walking to the door and ringing the bell. I would definitely purchase from them again.
You had attractive Plus Size swimsuits at a reasonable price. I only hope that the fabric is as nice as it looks in the photo's.
Dear Jan, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Items ordered and paid for. Paid extra for express shipping. No communication from them. When I chased my order, I was only then informed items out of stock. They offered different pattern. I asked for entire order to be cancelked and all money refunded. Still waiting after another week.
Random choice on google
Dear Kate, thanks for your 5-star rating.
It is our pleasure to provide great product and service to our valued customers. WalkOnBeach is striving to make high quality products with perfect fit. Our design department is working hard to keep our products consistent with the size guide. Meanwhile, we’re doing our best to deliver each package within promised time limitation. We’ll keep working hard and live up to your expectation.
Looking forward to being of service to you again in the future. If you need any further assistance, please contact us.
This is a rip off, they have phone number on their website that connects to a woman who is not associated with them and has had to leave a recorded message stating this as many ripped off customers contacting her. They have not sent my items and it's been a month, I have phoned and it's the wrong number and I have emailed repeatedly to no avail. If I could give zero stars I would.
Dear Anita, please accept our sincere apology for bringing you an unpleasant shopping experience.
Firstly, we’re sincerely sorry that the item didn't fit you well. The size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
In addition, we do dedicate ourselves to putting customer satisfaction as a top priority and striving to help all of our customers reply to their requests in a timely manner. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We will keep making progress and presenting better products and services in the future.
Please give me your order email, we will contact with you today.
If you need any further assistance, please contact us.
Trying to return an order that was most definitely miss sized! Every item that I ordered was marked XL and were likely XS or child size. I am trying to start a return but it is very strange that they don't provide quick and easy instructions. I am against a timeline and need to do this ASAP and I followed their instructions which was to email them for returns and they are not responding with an address to ship returns. I'm starting feel something is fishy here. If I do not receive a full return and a response soon, I will dispute the charge and take it all the way to arbitration. Customers cannot be liable for lack of cooperation from a merchant to return items.
Dear Kimberly, we are sorry for this inconvenience and empathize with your frustration but we are happy to look into this matter.
You can find our RETURN POLICY by click https://www.walkonbeach.com/return-policy.html
Return/Exchange Process
A. All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund.
B. Items can be returned or exchanged within 30 days from the delivered date. Note that overdue requests may not be accepted.
C. Return shipping fees are at the customer's own expense.
D. We do not accept returned items that were sent back directly without notifying us first.
E. If your package is missing products, or it is damaged, please keep the outer package so we can check the information. Otherwise, we can't help you.
As a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation.
Thank you again for your support! If you need any further assistance, please contact us.
Good shopping experience on website. Site is easy to navigate. All URLs and search functions working. Was surprised to see that Switzerland was in the top list for shipping countries and that the Cantons were listed in a drop-down. Also appreciated that I did not have to create an account in order to finalise purchase. The product was shipped from Belgium to Switzerland
Dear Frances, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Your website would not accept my credit card. I had a very difficult time. You sent me a discount code which I tried to use and it would not accept that so I missed the 5% off that you sent me. Disappointed. I hope your products are worth it.
If you can apply the 5% discount code you sent me (EMLwR2R8)
That would help my experience. Can't even send this message as your website does not respond when I hit my enter button?
I just want to return 4 of the 6 items.
Pictures were cuter than actual product
I thought they were better than they actually are. Big mistake
We are sorry for the inconvenience caused to you, Our customer service staff will contact you, you can tell the staff if you have any questions, and we will definitely help you solve them.
Your website would not accept my credit card. I had a very difficult time. You sent me a discount code which I tried to use and it would not accept that so I missed the 5% off that you sent me. Disappointed. I hope your products are worth it.
If you can apply the 5% discount code you sent me (EMLwR2R8)
That would help my experience. Can't even send this message as your website does not respond when I hit my enter button?
Great customer service! The quality of the suit is excellent and I am so glad I took a chance on WalkonBeach. I will be a customer in the future because they have great suits & beachwear.
Great quality suits and responsive customer service
Dear Dee, thanks for placing your trust in us.
We are thrilled that you found nice swimsuits at WalkOnBeach. We use high quality material and we always keep abreast with the latest fashion styles. Besides, we have spent years perfecting the fit for diverse body types. If the swimsuits do not fit, we usually offer several options for return/exchange, to simplify the process and meet different demands from our customers. Our customer service team works hard to help all of our customers solve their problems in a timely manner.
It is our pleasure to have your recommendation. We will keep presenting better products and service in the future.
Super easy to shop, lots of great selections and sizes. I am really happy with my purchase. The suit seems to be good quality and it is really pretty. Suits fit true to size. I am 59,5'6", 185 and the lg fit me great
Dear Tami, thank you for the great review and for sharing your shopping experience.
Firstly, we are glad to hear that you are satisfied with our swimsuits. WalkOnBeach aims to provide customers with nice design and high quality products. We take every single customer seriously and are also committed to providing all WalkOnBeach customers with comfortable fit and secure design which meets customers' needs.
Secondly, we are also glad to hear your recognition of our return policy. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works.
Thank you again for your support! If you need any further assistance, please contact us.
I bought a swimsuit from the UK site which I then asked to return. They asked me to post it tracked delivery to the USA, which would have cost more than the item. Then they suggested they would refund it if I cut it into pieces and sent them a photo first. Eventually I had a refund of £8 for a £22 item. I will not use again.
Dear Clare, thank you for taking the time to share your experience at our shop.
Firstly, we’re sincerely sorry that the item didn't fit you well. The size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
In addition, we do dedicate ourselves to putting customer satisfaction as a top priority and striving to help all of our customers reply to their requests in a timely manner. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We will keep making progress and presenting better products and services in the future.
If you need any further assistance, please contact us.
I have emailed *******@walkonbeach.com several times now to return one of my items, and there has been no response with instructions for return. I do not recommend purchasing from this site unless you are 100% sure you do not want to return any of your items. Very disappointed!
I have not received any response from customer service despite several emails to them!
Found on the internet
I liked the different varities
Dear Karen, we are sincerely sorry for what happened.
I just checked our customer service email and found that we already replied to your email, the reply was Mon, Aug 14,9:53 AM. Please check your email to confirm the contents.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
If you need any further assistance, please contact us.
Love that you can see fronts and backs of the suits on line
Gain trust and grow your business with customer reviews.
WalkOnBeach is a professional swimsuit online store. We are the fashion swimsuit company for girls and women all over the world. Huge collections of bathing suits, swimsuits, beachwear, bikini, tankini, cover ups and swimdress under one roof in excellent quality at a price affordable for every customer. We promise that all of our swimsuits have high quality.
Dear Donna, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
Please give me your order information, we will deal with the return for you asap.
We are striving to achieve better quality and product performance. Our size guide is based on lots of research and accurate measurement. Most of our size are true to size, but some swimsuits would have a different fit for different body shapes. If you are not sure about the size, you can contact our customer service team. We’d be more than glad to offer customized suggestions.
In addition, we have different shipping methods for different countries, and the detailed shipping policy can be found on the “delivery” page of our website.
As a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation.
If you need any further assistance, please contact us.