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WalkOnBeach has a rating of 4.0 stars from 372 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WalkOnBeach most frequently mention good quality, and quick delivery. WalkOnBeach ranks 12th among Swimwear sites.
Proactively asks for customer feedback
This company responds to reviews on average within 22 hours
6,817 reviews
The product fit as expected for the size I purchased. Loved the way it had a built in bra type for being a tank top Have tried many others and this one by far is the best. If your not looking for a snugger fit bathing suit, and are a bigger sized person like I am, I'd recommend going a size up from what you'd normally wear.
I ordered three swimsuits and need to return them. I am skeptical because there is no phone number to contact this company in case there are problems. They make it so you have no recourse. The package arrived while I was already on vacation, taking longer than the expedited shipping time frame. No tracking info available on when it arrived. I am not impressed and will not be recommending them to anyone.
I was a new customer, had problems from the beginning with communication, it took them a long time to respond to my queries, in the end after a lot of stress they had to refund as they couldnt deliver the item. A lot of my stress could have been allieviated had they responded promptly. No discount offer as a new customer to encourage me back or anything. Wont use them again
Products used:
none, they couldnt deliver the item
Ordered two bathing suits; paid extra for expedited shipping. A week after I ordered both, I had not seen where they had shipped yet, so I reached out. Was informed at that point that one of my bathing suits was out of stock. I feel like that is something that could've been reflected on the website when I ordered it and I would've chosen a different bathing suit. At that point I chose a replacement and confirmed that I wanted to keep the expedited shipping. Unfortunately, I still would not have received the order in time, even with express shipping, so I wound up canceling it.
Dear Elizabeth, thank you for your great review and support.
It’s glad to know that you choose our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Suits are NOT TRUE TO SIZE. Order at least 2 sizes larger than what you would normally order. The website is user-friendly. A nice variety of swimwear. I'm just glad I have backup swimwear because the 2 suits I ordered were way, way too small.
Came across while surfing for swimwear. If the suits are of good quality, it may become my go to...
Dear Mary, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
The company is a fraud! They take your money and when you want to return because you don't like it, they basically say how about a 30% credit and keep it and won't give you the address to return! Buyer beware!
Tip for consumers:
I would never use this company and would highly recommend you stay away! They don't care about customers they are just out to make a buck!
Products used:
4 bathing suits
Dear Jackie, we are sorry to see that this experience did not meet your expectations.
Our quality-inspection team follows strict quality check to ensure each product can meet the requirements of customers. We feel regretful that one of the suits didn't work for you. The fit varies slightly for different styles. We will feed back to relevant department and work hard to optimize our design as well as size guide. There are different country sizes in our size guide for your reference.
Furthermore, as a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify and shorten the return process and meet different demands from our customers. Glad to know that works.
If you need any further assistance, please contact us.
I would like to see some underwire instead of just padded bra cups. And some elastic underneath would have helped immensely. I have a small body with a large bust. They look amazing I was.excited to get them. NOw very disappointed
No response
It came up on my search I love that your tankinis are all together I don't have to search for a top & bottom You have an excellent selection and if I am happy with the quality I'll be back for other items
Pretty, very many choices. Unfortunately nothing worked out for me
Dear Madeline, thanks for letting us know the issue and sorry that our service has not met your expectation.、
Please check the email from our customer service.
We will reply to you within 1 business day if you send us the e-mail. Please e-mail us if you have any questions about us. It's the most efficient way to get problems solved.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers’ requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
I would like to see some underwire instead of just padded bra cups. I have a small body with a large bust. They look amazing I am excited to get them.
It came up on my search I love that your tankinis are all together I don't have to search for a top & bottom You have an excellent selection and if I am happy with the quality I'll be back for other items
I requested a refund and I have yet been given the address for the return. I paid for shipping with the initial purchase and was told I would have to pay to ship the swimsuit back since the vendor paid to ship me the swimsuit. My receipt shows otherwise. Then I was told I could inquire about a partial credit and keep the item. I just want a full refund including shipping costs.
Tip for consumers:
Only purchase if you know for certain you will keep it
Products used:
Ordered a swimsuit and I am trying to return it
Dear Judy, sincerely sorry for the unpleasant shopping experience!
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers’ requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Sorry that we don't put return labels within packages currently as we stated on our website. And to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. What's more, only with the necessary information as requested can we fulfill the refund. We would always try our best to optimize the procedure. We will keep making progress and presenting better products and services in the future.
Thank you again for your support! If you need any further assistance, please contact us.
I was so excited about these bathing suits. They look great and are at a great price. Unfortunately, I spent $90 and nothing ever arrived. I have cameras and they were not delivered. I sent an email and the response was that I shouldn't worry, they will eventually arrive (I am paraphrasing)
So cute, good price
Dear Michele, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
Your Order have been Dispatched on Jun 9,2023 2:07:53 PM
Have been Completed on Jun 24,2023 1:45:35 PM.
You choose the free Shipping (12-18 Business Days)
We delivered your swimsuit within the stipulated time.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
My 4 items of swimwear arrived today and I have to say they are fabulous. I ordered them on the 2nd March and they took 15 days to arrive which was within the time frame I was promised (12-18 days). I am a size 12/14 and as instructed on the size charts, I ordered a Large. They are a good fit but with me being more towards a size 12, I wouldn't want them any larger. The quality of the products are outstanding and whilst I haven't washed them yet, they appear to be great value for money. I will certainly re-order from this site again.
Tip for consumers:
I got free shipping and a 5% discount. A deal at the time of order.
Products used:
All 4 swimwear items purchased.
Dear Lindsey, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
To whom it may concern: I'm disappointed with my purchase of 2 tankinis. I feel the tops are not made very well. The bottoms are fine. Also, since ordering from this company I keep getting small charges on my credit card. Very unhappy about that! If it wouldn't cost so much and take so long I would return them and hope to get a full refund!
Sincerely, Krystal
Tip for consumers:
Be careful
Products used:
Bathing suits
Easy to use website. Nice styles. A little small but not bad. Hope to loose a few lbs then it will fit
Found it online. Looks nice
Dear Debbie, we are sorry for this inconvenience and empathize with your frustration but we are happy to look into this matter.
When you're asking about sizing, we love to help! It really helps if you can share details like your height, weight, and measurements, so we can suggest the perfect fit for you. We've got these cool size guides that make it super easy to pick the right size based on what you tell us. And hey, don't worry—if the size isn't spot-on, our return policy's got your back for easy exchanges or returns. Anything else you need help with, just let us know!
If you need any further assistance, please contact us.
Shopping was relatively easy. The suit and skirt were not quite as cute in person. Better on the rack.
It chose me.
Dear Trace, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I was impressed with the cute selection from the website. Hoping that my swimsuits arrive to me in the UK before my holiday in a couple of weeks and the sizes work too. A little worried from the reviews that returning items is not an easy process as I have just ordered about 8 items of the same size and have yet to receivecan enail confirmation other than from paypal. I am usually a size 8 or 10 uk size and 32FF so keeping my fingers crossed the selection that I ordered will fit and returning information will be user friendly.
Dear Vanessa, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
I bought an item on the site with ending. De. The parcel came from China. The quality was very good, but I wanted to send it back because it didn't fit. After writing, they offered me to keep it and to recieve a "discount". I wrote back and ask about the amount. The offer was 5 Euro. I wrote back weather to send me 10 Euro or to send me de return address. It came a new offer of 6 Euro. I wrote back again, that I wanted to return it. These mails back and forward were during over a week … The address came: I had to send it back to the USA (to my debit) … The price for a package from Switzerland is 40 Euro! I asked to send me in that case the 6 Euro back. The offer of 6 Euro immediately came back - thank you. But after all, that was the first time I ordered here and it will be the last time. Besides it is an ecological nonsense to ship parcels around the world.
Tip for consumers:
That the return address would be in the USA.
Products used:
Tankini
We are sorry for the inconvenience caused to you, We will improve our service quality and strive to satisfy customers. We will also try our best to improve our return method to make it more convenient for customers.
There is alot of choices and the prices are very good.
I ordered xxl because of your chart thinking that maybe it was more of a collection for young girls. I am going on a vacation and paid extra to get it on time witch I did. But none of the bathing suits fits and it's to late for me to get the right fit in time. Very disapointed.
We are sorry for the inconvenience caused to you. For this size chart, some customers say it is very accurate, some say it is not accurate, so in general, just buy it according to your usual choice.
I was given an email from a different company straight after I ordered it (Receipt #1968-5984)After a few weeks when I hadn't received my order I called the number, where I was told they put someone else's number on the email which wasn't them.
I've tried to contact walkonthebeach but nothing. So angry and embarrassed
Hi Leah, sorry that our customer service has not met your expectation.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
We’re sincerely sorry that the item didn't fit you well. The size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
Thanks for your time and kind understanding.
Easy website navigation and easy checkout. I ordered 2 swimsuits - both size XL (I am size 14/16 - pear shaped). One swimsuit top fit perfectly and had great structure/quality. While one swimsuit top was way too big. Fit more like size 1X or even 2X!
Dear Kim, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I was fine with my purchase, except that one of the swimsuits wasn't the one I ordered. I decided to keep it anyway since it is fairly close to the one I wanted since I'm planning to take them on a trip in a few days.
I was searching for something very specific, and I found it quickly and at a reasonable price.
Dear Marsha, thanks for your great review.
It's glad to know that you got nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Great selection of swimwear; website easy to use; can't wait to get my new swimsuits.
I was searching for something very specific, and I found it quickly and at a reasonable price.
The tankini purchased in size 8, was not constructed as pictured in the website. Neckline was a scoop neck and not as high as pictured. The bra (not removable) was located too high in the upper part of the tankini and almost reached the collar bone and useless.
Products used:
none
Dear BJ L., thank you for taking the time to share your experience.
Your recognition of our swimsuit and products is greatly appreciated. We are sorry to know the swimsuit didn't fit you well. You can check the size guide on our product page. This will help you pick what size is best for your body type. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
Looking forward to being of service to you again in the future.
Easy online access
Quick delivery
Product as shown on line
Colourful tankini
Wanted tankini
Dear Anne, thank you for taking the time to review your experience.
We take the quality of our suits very seriously. Our production department also works hard to make swimsuits as consistent as the size guide. It’s glad to know we hit the mark for you. What’s more, there are lots of different designs for swimsuits on our website. If you ever have any queries when buying from us, please do feel free to get in touch to discuss. We're always here to help.
Thank you again for your support! If you need any further assistance, please contact us.
Great experience and product, however online there was a PayPal symbol at the bottom of the checkout page but did not offer Paypal as a payment option.
Price and range
Liked the high neckline swimwear with lovely designs.
Dear Lynda, thanks for your review.
Our payment methods are being updated recently and we will provide you with more payment methods in the future.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
If you need any further assistance, please contact us.
Great except it had a PayPal symbol at the bottom of the checkout page but did not off Paypal as a payment option.
I bought 3 swimsuits in February 2023 and paid for quick delivery. I contacted customer service through their website multiple times about a missing order and have not received a response. So I am sure I will never receive or get a refund. DO NOT BUY FROM THIS COMPANY.
Tip for consumers:
Don’t buy from this company.
Products used:
Never received.
Dear Beckie, please accept our sincere apology for bringing you an unpleasant shopping experience.
Can you give me your order information, we will deal with your order asap.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Thanks for your time and kind understanding.
I purchased some tankinis from this site for an upcoming holiday. I paid for express shipping as I needed the items urgently. They arrived 5 days after I ordered them which was great. However none of them fitted properly, mainly due to the bottoms being on the smaller side despite being advertised as high waisted. I contacted the company to ask for a refund and was advised that I could either return them to the USA at my own cost or I could cut them into pieces and send photos as proof for the refund. I did choose the 2nd option as it did not cost me anything but I found this to be very strange. It's extremely wasteful and bad for the environment. Not sure if this is actually legit?
The customer service I experienced was very good and efficient and I received the refund a few days after sending the pictures as promised. I wouldn't use this company again however, nor recommend them them to others due to their unethical return methods.
Dear Janet, thank you for taking the time to give us feedback.
We are sorry to know that your swimsuits didn't work for you. Our design department works hard to make swimsuits as consistent as the size guide, which is based on the average customers' body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, you can contact our customer service for some advice. Your feedback means a lot to our entire team. We will try our best to optimize the size guide and hope it can be more helpful soon.
Furthermore, we regret that the return process did not meet your satisfaction. As displayed on our website, we do not provide shipping label and will not cover return shipping fee. Full refund could only be processed when necessary information is provided. Sincerely sorry if that bothered you. To make up for that, WalkOnBeach usually provides other options for return/exchange to simplify the process. We will also keep working hard to optimize our return procedure.
After checking your username, we are unable to recognize your related order in our system. If you need any further assistance, please feel free to contact us via live chat or email. We'd love to make every effort to turn your experience into something better. Wish for your understanding.
If you need any further assistance, please contact us.
My experience was great. The fabric and patterns of my suits are great quality and value.
Loved my other suits’
Dear Patricia, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Easy. But had a long wait for the product to arrive. After reading other reviews I was really worried. I had no return issues as my bathers were good. But others have. Be wary and use PayPal.
I wrote to say I wanted to cancel my order but I never heard from them.
It stated it was an Australian company which I prefer to use. It wasn't until I read the reviews and did a bit of research I discovered it was a Chinese company masquerading.
It was what I had been looking for.
Dear Deborah, thank you for taking the time to give us feedback.
Firstly, we are glad to hear that you are satisfied with our swimsuits. WalkOnBeach aims to provide customers with nice design and high quality products. We take every single customer seriously and are also committed to providing all WalkOnBeach customers with comfortable fit and secure design which meets customers' needs.
Secondly, we’re an online store based in US. Except the warehouse in US, we do have other warehouses elsewhere like China. Meanwhile, we stick to uniform standard to guarantee the quality, no matter where the suits come from.
Third, we promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
If you need any further assistance, please contact us.
Easy. But have to wait for the product to arrive.
The website of this company looks legitimate and even receiving my items went smoothly. However, after ordering $200 worth of bathing suits, and trying to return the ones that didn't fit—this is where it got wild. Multiple e-mails back and forth requesting photos of the liners still being in bathing suit bottoms, waiting almost a week for their responses, them trying to convince me to keep the items for a lessor percentage refund, and me still saying that I wanted them to uphold the return policy on their website and I wanted to return the items. They finally give me a return address, and say it's up to me to give a confirmation when it arrives so that they can confirm they received it. Another week of waiting on their reply once it is received. They actually agree to send a refund…then crickets. They say to wait up to 12 days, then 30 days if I still don't receive it. Crickets…never received anything, PayPal denies my dispute after a very detailed e-mail chain, and now I'm out at least $100. Do not purchase from this company unless you have money to throw away.
Tip for consumers:
They will never ever give you your money back if something is wrong with your order.
Dear Mary-Claire, thanks for letting us know the issue and sorry that our service has not met your expectation.
You can find our RETURN POLICY by click https://www.walkonbeach.com/return-policy.html
Return/Exchange Process
A. All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund.
B. Items can be returned or exchanged within 30 days from the delivered date. Note that overdue requests may not be accepted.
C. Return shipping fees are at the customer's own expense.
D. We do not accept returned items that were sent back directly without notifying us first.
E. If your package is missing products, or it is damaged, please keep the outer package so we can check the information. Otherwise, we can't help you.
As a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation.
Thank you again for your support! If you need any further assistance, please contact us.
Gain trust and grow your business with customer reviews.
WalkOnBeach is a professional swimsuit online store. We are the fashion swimsuit company for girls and women all over the world. Huge collections of bathing suits, swimsuits, beachwear, bikini, tankini, cover ups and swimdress under one roof in excellent quality at a price affordable for every customer. We promise that all of our swimsuits have high quality.
Dear linda, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
As a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation.
If you need any further assistance, please contact us.