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How would you rate Walmart?
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North Carolina
1 review
2 helpful votes
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BEWARE! Can't be trusted
December 4, 2019

Ordered a samsung galaxy watch week before black friday because I want to be sure I get my order on time. Went to the store to pick it up 10 days after I ordered and they handed me unopened bag. Lady scanned it without checking. Good thing I opened it before leaving store because inside was a Fitbit! I also heard cashier said that it was non refundable ( that was not indicated when I ordered it). I told them it was wrong item and was a mistake on their side. After waiting for more than an hour they refunded me and gave me $25 off $45. Com purchase! Now my problem is I can no longer find a watch for that price since all the sales are over and the stocks are limited. I ended up paying $100+ more elsewhere.

Date of experience: December 4, 2019
Singapore
7 reviews
8 helpful votes
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Better than Average
October 30, 2015

The website is brilliant, prices are very fair on some things, and much less fair on others, just like any store. The 1 thing that knocks this place down and ensures I will use the site sparingly but NEVER go to a physical store is of course, the employees. Not once in over ten years have I had to call customer service about an order, or gone into a store and asked a simple question have I ever gotten a direct answer for what I asked. If I call in, I have to be transferred 2-3 times to get to someone who knows how to read their own system to tell me it will be "another few days" without anything specific. If I go to a store and ask where something is I get a waving point "over there" and nothing more. I have no idea where these people come from but they are the reason for declining society.

Date of experience: October 30, 2015
Georgia
1 review
3 helpful votes
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THE WORST
April 26, 2023

Literally THE WORST company I have ever dealt with in my life. NEVER order anything from them online. They took over 2 months to ship my item, which was then lost in transit. A replacement was ordered and when this was finally delivered, it was very poor quality. I've been trying for 2 weeks now to return the item. Each representative I speak with is more incompetent than the last one. Each time I am promised that I will receive a confirmation email and I receive nothing. I am still trying to resolve the issue.

Date of experience: April 26, 2023
Arizona
2 reviews
2 helpful votes
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I wish I didn't need to ever go into another Walmart in my life.
I have never received any customer service that was ever satisfying.
My local store runs out of widely popular seasonal items, then when you ask them when they are going to re stock, they always say they have a true arriving any time, but don't know if the items will be coming in. Even the department managers act as though you are bothering them if you ask for a specific item. Here at this store, the workers congregate and talk about when they are going to lunch and on vacation, and complain about their fellow workers. All in all, they are the worst. It's too bad they don't follow Ace Hardware's lead. Thank God I don't need much of the cheap Chinese crap they sell.

Date of experience: July 29, 2018
California
2 reviews
1 helpful vote
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I bought something from Walmart. That was OK. But, I left my credit card on their site. About 5 months later they charged me for two xbox unlock codes - for the same product. When I finally got through to them, they told me it was my fault. I have never played a video game and I do not have kids. They got hacked and blamed me. When I finally got the point across that nobody would ever need two codes for the same thing, They refunded one code fee. So, in effect they accepted blame for the charge. I finally got the fee covered by my credit card. Lesson: Don't trust Walmart with your credit card - I won't, anyway. I might go to the store and use cash if I must. I say "never trust them." They were horrible at customer service.

Date of experience: May 22, 2016
Michigan
1 review
1 helpful vote
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Entertainment/Technology department
February 5, 2023

Shaver Rd. Portage, MI. This department is AWESOME with Jeff and James having great personalities and willingness to alway help and answer questions. They are positive and not afraid to ask how you're doing too. I've come to appreciate these two guys as it seems I'm always in that department getting photos made and getting items. James and Jeff, you are always sweet and smiling! Thanks for making my experience in that department a nice one!

Date of experience: February 5, 2023
Wisconsin
1 review
0 helpful votes
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I ordered a pair of jeans from walmart.com and they were the wrong size. The web site says that items can be returned to any walmart store for a refund. Well thats not entirely true. They refused to give me a refund because I didn't pay with a credit card(I used Pay Pal). I will never do business with them again!

Date of experience: April 2, 2017
Ohio
3 reviews
26 helpful votes
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I vote with my dollars and I vote every day. I cannot in good conscious shop at Walmart any more due to how they treat their employees, their neighboring community aka mom & pop shops or the country as a whole with all of their tax schemes. Nope. No more. Shop local.

Date of experience: June 25, 2018
New York
8 reviews
71 helpful votes
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Surprised
March 14, 2016

Ordered boots from Walmart. Everything was fine except I did notice that they came from a different company, found out that walmart has many items on their online shopping that they actually don't even have in their own warehouse. Didn't realize they sold items for other companies. Returns are through this selling company and not through walmart may be an issue.

Date of experience: March 14, 2016
California
22 reviews
39 helpful votes
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They have very good deals on electronics, kitchen appliances large and small, and some groceries. Their Pharmacy is No hassle, well stocked, and fast. Yes, Walmart is the kind of place where you pick and choose the good products from the bad, but, they are a lifesaver to have around. I'm probably in the minority, but I have not had problems here, ever. THE biggest gripe I have with them, is they Really need to restock their shelves more often. They're out of stuff, I know they have in the back, which is frustrating, but hey, it's not Nordstrom, so, it's a minor inconvenience all things considered.

Date of experience: September 10, 2015
Georgia
15 reviews
8 helpful votes
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They would get a four star review, however after a recent article on them selling poisonous frozen tilapia fish, is just plain sick and disgusting. Consumers should not have to read the ingredients to figure out if those long names are detrimental to their health; just don't bring it into the stores, and sell it people of Walmart. It's their job to read and figure out what's in the food they are making a hefty profit off of.

Date of experience: April 29, 2016
Arizona
6 reviews
1 helpful vote
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Walmart's products are without a doubt the best deal. Their customer service side is badly slaking. In store, it is impossible to get help and when one finds a sales clerk it is mostly with a feeling of bothering them. Check out is pretty good.

Date of experience: July 15, 2017
Pennsylvania
3 reviews
1 helpful vote
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Need tech experts
May 31, 2015

Walmart.com is one of the worst websites to navigate through. Pages take forever to load in and half the time items advertised are not even available. I don't get why they just don't remove them. Out of Stock seems to be their new moto. I get so feed up that I just shut it down and look elsewhere.

Date of experience: May 31, 2015
Texas
5 reviews
4 helpful votes
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Waiting in line when 3 out of 12 checkouts are closed is not fun. But I do like the sometimes low prices and free ship to store and U pick up. Employees have been very nice at the 3 Walmart locations I have shopped at.

Date of experience: September 12, 2017
Pennsylvania
3 reviews
3 helpful votes
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The products are good, but I dislike the payment process. If I use my debt card and submit a payment, I don't want the money taken out of my account each time an item is delivered. It's stressful trying to keep up with your banking.

Date of experience: May 10, 2017
Bangladesh
2 reviews
1 helpful vote
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Great
February 28, 2016

I tried other spy software packages but they all were extremely buggy. Auto forward was not. It was very easy to use, just like the video I saw, and it worked well. Turns out they needed it for only a day or two until I got the information I needed (exactly what I suspected) that I was on my way. I know a lot of people say stuff like this should be illegal but when put to good use programs like this are extremely valuable and a lifesaver.

Date of experience: February 28, 2016
Colorado
6 reviews
3 helpful votes
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Prices are not great
February 24, 2016

Quality sucks, done with them no longer shop there. Since the employee pay increase, i can't find 1/3 of the items i used to by there. Example, the Zip lock bags, used to have 50 choices, now, 20 or less and its only their crap.

Date of experience: February 24, 2016
California
4 reviews
14 helpful votes
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Honestly Amazon fanatics need to try Walmart.com. No membership required fees and free 2 day shipping on almost everything with a minimum purchase less than what Amazon expects from non members and remember Walmart still gives you free two day shipping. Prices are often lower than anywhere else so this is a must go to before anywhere else

Date of experience: June 29, 2018
California
17 reviews
7 helpful votes
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I hate the actual store but the online store is amazing with great customer service and better prices than in their own stores. I order thousands of $ worth from their web site every year on a monthly basis and have never had a problem!

Date of experience: April 9, 2016
Kentucky
2 reviews
2 helpful votes
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Unless you are physically all day every day, forget WalMart. FedEx is required to get a personal signature and has missed me four days in a row. Amazon delivered six packages while WalMart delivered none. People dont sit home waiting to sign for their packages.

Date of experience: November 20, 2017

Overview

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
695
value
638
shipping
540
returns
494
quality
576
+349