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Walmart

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Overview

Walmart has a rating of 2.3 stars from 4,409 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walmart most frequently mention customer service, credit card, and third party problems. Walmart ranks 802nd among Discount Shopping sites.

  • Service
    664
  • Value
    611
  • Shipping
    521
  • Returns
    474
  • Quality
    556
Positive reviews (last 12 months): 22.7%
Positive
15
Neutral
2
Negative
49
349
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How would you rate Walmart?
Top Positive Review

“Vision Center Review”

William B.
7/4/24

Your Optician Ms Catherine Cantù, at the 1604 and Hwy 281, San Antonio location was very professional and took care of my eye glasses problem in a timely manner.

Top Critical Review

“Got charged for same item twice, delivery was canceled 2 days prior but still showed up”

steve r.
10/28/24

Called service rep 2 days ago to cancel and was supposed to have cancel. Meanwhile my bank has a 212.00 hold on my account due to walmart charging me twice for the same item. I'll never buy from them again.

Reviews (4,409)

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Reviews that mention popular keywords

customer service (693) credit card (110) gift card (66) delivery date (59) return policy (70) wal mart (201) shopping experience (52) savings catcher (21)
Thumbnail of user marcv4
Georgia
2 reviews
7 helpful votes
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June 11th, 2022
Verified purchase

Walmart.com is NOT Walmart. It is now run by shady 3rd party sellers. Unfortunately, if you have an issue, Walmart.com just throws up their hands and states they have no control over 3rd party vendors on their site. I purchased a television, thinking it was from Walmart, it was from some other company called Beach Camera. It arrived broken, after 2 hours on the phone with Walmart.com and hung up on by a supervisor, I got no resolution. I will never again purchase anything substantial from Walmart.com, it has become a haven for shady 3rd party vendors. I am out $1000 and it will take weeks to get a refund NOT a replacement. Buyer beware.

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Value
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Thumbnail of user jv192
Illinois
1 review
0 helpful votes
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August 31st, 2022

I ordered online for delivery. Have done it a few times and it is occasionally a hit and Miss with just a couple items. This time half my order was missing. Took forever for me to get a hold of someone to get help and when I did finally get help Shannon was rude and condescending even though she isn't the one missing money for the items she "paid for." I asked to be transferred to supervisor multiple times and basically was told no. After finally getting my items "back on my card" (in 10 days!) I still don't have items that I wanted that Walmart took the money out of my account for and now I have to wait 10 days for the money to go get the items.

Like I said I don't order for delivery much, but I can tell you not only will I not order delivery anymore. I'll pay a few extra bucks to go somewhere else FOR GOOD.

One of the worst experiences of my life and leaves you feeling like your getting bullied by a major corporation. Terrible. Will tell everyone I know NEVER to use Walmart again.

Thumbnail of user stephanieg18
California
16 reviews
12 helpful votes
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December 28th, 2015

Shop at Walmart and support Sam Walton's various greedy wives... Used to be the cheapest place to purchase US MADE items, now its just a potpourri of Chinese made crap. Even their food is tainted. You can't count on Walmart to do the right thing. Sam must be turning over in his grave...

Thumbnail of user roxannew7
Louisiana
2 reviews
4 helpful votes
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June 8th, 2016

Day before Christmas Eve the walmart.com site was hacked. I spent 2 full days on the phone making sure that they DID cancel the 900+ of orders were actually cancelled before shipping. Was told what had occurred but still not properly cancelled, so I had to continuously call to be sure it was not shipped. Got all but 1 item cancelled. Beware of using online here - their security may not be very good.

Thumbnail of user nancyb216
California
1 review
0 helpful votes
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June 19th, 2017

I went on line and tried for a week to place an order. They took the order then I would get an email telling me it had been cancelled. I tried to talk to someone to see why and could not get anyone on the phone. All you can get is a "chat" page. I finally found a number to call and that person can't place an order for you. So after a week I am ordered from Amazon, paying a little more, but well worth the trouble. Don't intend to ever go in a Walmart again or go on their web page. Worst experience ever.

Thumbnail of user harryf60
Texas
1 review
0 helpful votes
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July 17th, 2018

I ordered 2 USB cables, on July 2,2018. They were sent from a third party vendor, located in Las Vegas, Nevada. They were due to arrive on July 16,2018. As of July 17 they are still not here. Fifteen days from Las Vegas to Dallas, Texas is a ridiculous time frame anyway. I won't be ordering anything thru Walmart.com again. I've never had to wait more than 5 to 7 days thru Amazon.

Thumbnail of user joannen
New York
76 reviews
293 helpful votes
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July 28th, 2011

I have shopped on this site several times without any problems. I have had items shipped to my home and some I have use site to store. The great thing about site to store is that they notify you by email when your item has arrived. Walmart has some good products-some bad. Read customer reviews before buying and this may save you from purchasing an inferior product. The other great thing about Walmart is that if you do receive a product that you dislike for whatever reason, they will pretty much exchange it or refund your money without a big hassle.

Thumbnail of user cr1698
Florida
5 reviews
38 helpful votes
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March 12th, 2015

Always feel like I am in a rummage sale. Cashiers always hold up the lines to question You over & over again about a item that scans higher than the shelf price... so in turn, the line backs up, You feel embarrassed... and I really think its a gimmick so You just say never mind and let Her continue to ring You up. Never enough lines open as well. I live in FL and no one speaks English barely either, so forget asking where to find something. I will not shop there anymore, because it really is not a bargain in the long run...!...

Thumbnail of user jayp1020
Florida
1 review
1 helpful vote
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June 20th, 2022
Verified purchase

I ordered a canopy I need for my flea market reseller business and needed it immediately so I attempted to order one from walmart.com. They tell meI will receive it on Sunday 06/19/2022 by 10pm. It never shows up so I call customer service. Janis assures me it will be at my home 06/20/2022 and since Walmart.com was unable to deliver when it was supposed to be to me she would give mea refund and allow the product to show up as a formal apology after I explained the several times walmart.com failed me. Today 06/20/2022 I call customer service and they tell me that they cancelled my order and gave mea refund. I just wanted the item! Worst supposed delivery ever. Never trust walmart.com to receive anything as I have never to received more than one order I've ever ordered off of their website. Such bs!

Service
Value
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Thumbnail of user christianh412
California
1 review
0 helpful votes
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October 15th, 2022

Somebody hacked into the Walmart account and started buying transmission fluid all across the country using my account. I contacted Walmart multiple times and every time they have put it back on me and basically told me to get lost. I am tired of this and Walmart needs to take responsibility and be held accountable for their data breach in their own app.

Tip for consumers:
Delete all your information fast!

Products used:
None. I was hacked and somebody has been using my Walmart account to order transmission fluid all over the country

Service
Value
Shipping
Returns
Quality
Thumbnail of user gordanv
Georgia
1 review
14 helpful votes
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September 19th, 2020

They don't answer calls, their website doesn't work at all, and just to deliver something is just to impossible for small ol Walmart. I ordered one game, one small item and there has been delay after delay over this. I can't call anyone because no one picks up the phone. The website is more confusing than rocket science doesn't help the fact that it straight up doesn't function properly. Whatever you do don't ask Walmart to deliver a product to you. That's apparently too much for Walmart to comprehend and handle.

Thumbnail of user paulh215
Canada
17 reviews
11 helpful votes
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August 9th, 2016

Walmart has a lot of products with varying prices that need to be checked as some are great, some not so great and some are more than what you'll find elsewhere. I like the store, I like the people who work there and I like most of what they have to sell. Problem, it has made moves towards their own credit card and not all is good with it since one has to look at the interest rates and read the fine print. Sorry but its not for me so bring your debit card or cash. I would recommend Walmart for most products but be aware there are better prices on some things and you only need to go online to find them. Sorry but its average place to shop

Thumbnail of user philh47
North Carolina
3 reviews
4 helpful votes
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August 15th, 2017

I don't know what their pricing people have been smoking but I had a list of items we've purchased from Walmart and about all of the items have increased 2 to 3.5 times in price.

Checking Amazon and Target items needed were on average 60 to 75 percent cheaper.

I've been what Walmart considers a "good" customer but no more with these increases.

Thumbnail of user joem244
Texas
2 reviews
0 helpful votes
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March 29th, 2017

I frequently use Walmart.com since I can find almost anything I need on line and have it delivered to a Super Walmart just 3 miles form my home -- I am in the store several times per week. If store deliver is not an option for my on line purchase, typically free shipping direct to my home is available. Walmart always has good prices, so it works for me.

Thumbnail of user beckyp26
Michigan
1 review
0 helpful votes
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July 7th, 2016

I had to call 8 times before they gave me a correct phone number to call about a broken motor on adjustable bed. It took 2 days because i had to wait on the phone for along time each call. Finally spoke to a supervisor Diane who was no help at all. My local walmart store has great customer service but not online. Then they had the nerve to ask me to give them a good rating.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rodgerr32
Missouri
1 review
11 helpful votes
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December 8th, 2021
Verified purchase

I received a damaged item and had to return it. I was assured the new one would be on time for my son's birthday and It was very late. I was told If I called back 1 day later I would receive a full refund promo code. So I called back the next day and they refused to give it to me. Not only did my son not get a birthday gift on time, Walmart won't do anything about it. They don't honor what they say so therefore I will not use their online service again.

Tip for consumers:
Don't order from Walmart online if you want your item on time. Use Amazon.

Service
Shipping
Returns
Thumbnail of user anthonyw84
Washington
2 reviews
0 helpful votes
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July 22nd, 2017

I was so thrilled when Walmart opened in my neighborhood (Tacoma, WA). However, it's been a constant frustration to buy my grocery items consistently at Walmart. For six weeks in a row, I purchased Coke 12-packs that were labeled $4.18 on the shelf. Yet, the register rang it up as $4.88. Each week I told the checker, and was promised that management would be notified. I even talked to an assistant manager myself, who promised he would rectify the pricing error. Nothing has ever changed.

Items are consistently out of stock. When I've asked Walmart staff about it, they say that stocking is up to the vendors. My viewpoint is that I'm not a customer of the vendor. I'm a Walmart customer. I give my grocery money to Walmart; and they should bear the responsibility to stock consistently the items I need.

Thumbnail of user irener22
California
1 review
0 helpful votes
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October 27th, 2017

I am able to buy many of the everyday products I normally buy at Walmart at Walmart.com. I have trouble carrying heavy items. I buy things like toilet paper, detergent, coffee and even boxes of cereal online and they are delivered right to my door. That lets me make short trips to Walmart for the few items I need, like fresh produce. The shipping is very fast and usually free. The prices are the same, or even lower than in the store. A fantastic service!

Thumbnail of user georgiar3
India
5 reviews
8 helpful votes
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October 8th, 2014

I once ordered a product here. Item was not delivered by due date. I later cancelled my order. I am still waiting for credit. Customer service is useless. Buyers beware, if walmart.com can't deliver a product, you can depend on spending hours on the phone. I'm still waiting.

Thumbnail of user clauded16
Kentucky
5 reviews
0 helpful votes
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December 15th, 2016
Verified purchase

I always enjoy shopping at Walmart. Online experience is good but not great. They are working hard at trying to get where Amazon already is... and I think they will succeed before too long. I like the ship-to-store feature... if only I had a store closer to me.

Thumbnail of user michaelg84
South Carolina
1 review
0 helpful votes
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May 17th, 2014

Very confusing return policy. Waited 15 or more minutes to get a person who had a hard time understanding what I wanted. Finally got half of the credit I deserved. Another time... got a box via FedEx... Had the wrong item in it and the right invoice... How do you start to fix this? Whole return sight not user friendly. Or, you have to spend your time taking it back to a store and hoping someone can help you.

Thumbnail of user lisap185
Arizona
3 reviews
9 helpful votes
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October 18th, 2016

I have been pleasantly surprised at how easy shopping is at walmart.com. I found my self going back, many times. I have purchased camping gear, outdoor stuff, wall decals, laptop... Some items I picked up at the store, some were delivered (quickly). I returned the laptop - not what I had hoped for - but it was a very simple return:)

I didn't rate walmart 5 stars, because I didn't agree with the 5 star definition here, but thought it has been a very good experience, many times over!

Thumbnail of user barbarat493
Nevada
1 review
22 helpful votes
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June 5th, 2020

Now Walmart forced people to pay in advance before you can check out to reserve a time. The problem with that is for one... by time associates start to gather your order there is always something that Walmart ends up not having. The other issue is that the associates often get the wrong items. They want to enforce no contact and to just open your trunk, but when you get home and put your stuff away and notice the mistakes they made, you're expected to go in store to return or exchange. Completely kills the purpose of curbside pick up. No compensation for an associates wrong doing. I really dislike this update with HAVING to paying before you go to pick up.

Thumbnail of user terryf28
Arkansas
4 reviews
4 helpful votes
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April 4th, 2016

My wife and I moved from an urban setting to a rural life which was a very good move. One of the problems of rural living is that you cannot find things you need without driving into a city and in our case that would be over 130 miles so we shop on line for a lot of things. Our only local shopping is at Walmart since it is the only department store in town but they do not stock some things we need from time to time so we order on line from various places one of which is Walmart. They have a good selection of items not stocked in the store and many will have free shipping for pick up at the store. I have used this service many times with few problems and recommend you give it a try.

Thumbnail of user richardh126
Pennsylvania
8 reviews
4 helpful votes
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January 3rd, 2016

I do go to Walmart.com on mobile a lot. Not very user friendly, I'd really like to see this improved. I had troubles during Black Friday and Christmas, maybe I should expect that. I know it's a crazy time, but had issues knowing what was actually in stock and what was not. I could be expecting too much, not sure to be honest. But getting that great gift at a great price is the point, right? I see many improvements needed.

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