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Walmart

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Overview

Walmart has a rating of 2.3 stars from 4,409 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walmart most frequently mention customer service, credit card, and third party problems. Walmart ranks 797th among Discount Shopping sites.

  • Service
    664
  • Value
    611
  • Shipping
    521
  • Returns
    474
  • Quality
    556
Positive reviews (last 12 months): 23.1%
Positive
15
Neutral
2
Negative
48
349
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How would you rate Walmart?
Top Positive Review

“Vision Center Review”

William B.
7/4/24

Your Optician Ms Catherine Cantù, at the 1604 and Hwy 281, San Antonio location was very professional and took care of my eye glasses problem in a timely manner.

Top Critical Review

“Got charged for same item twice, delivery was canceled 2 days prior but still showed up”

steve r.
10/28/24

Called service rep 2 days ago to cancel and was supposed to have cancel. Meanwhile my bank has a 212.00 hold on my account due to walmart charging me twice for the same item. I'll never buy from them again.

Reviews (4,409)

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Reviews that mention popular keywords

customer service (693) credit card (110) gift card (66) delivery date (59) return policy (70) wal mart (201) shopping experience (52) savings catcher (21)
Thumbnail of user toddb409
Florida
1 review
2 helpful votes
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November 7th, 2020

When I order from Walmart it will say, item available today for free pickup. Then I get message that item is out of stock and no available ETA is given. This happens frequently. Why are they even in business? They take my payment then expect me to wait. Are they that arrogant?

Thumbnail of user maxl126
Nevada
3 reviews
6 helpful votes
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November 27th, 2020

Since I'm ordering everything online now, I appreciate that they have 2-3 days shipping too. But the thing with Walmart, like Amazon, they show a lot of third party sellers. I don't want to buy from third party sellers, but it seems that's most of their listings now. I do like that you can cancel in your order history too.

Thumbnail of user paulav19
Massachusetts
1 review
3 helpful votes
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April 5th, 2017

My first on line 2 day delivery took over 1 week to reach me. I decided to try one more time since I was given a complementary gift card for the inconvenience. My package was delivered in a timely manner however, the package was damaged and a packing slip was not included... Again! I guess I'll go back to Amazon!

Thumbnail of user daisyf10
New York
2 reviews
1 helpful vote
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December 24th, 2017

Walmart wants to be the new amazon.com, but they have a long way to go. Their online marketplace is getting better, but they really need to implement some sort of prime shipping option.

Don't like the physical stores at all. They seem to always be filled with odd people.

Thumbnail of user lorih19
New Mexico
1 review
7 helpful votes
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October 1st, 2014

I recently signed up with Walmart.com. I ordered coconut water (2 cases) and it came to the house in just a few days. I was very pleased, so when I ran out of the water, I decided to order 3 more cases. I was given an arrival date. The day came and went (It was supposed to be here by September 26,2014), so I called Customer Service on Monday, September 29,2014 to find out why it had not arrived.

I was told that the Fed ex man had broken the bottles. I understand that accidents can happen. However, I was never contacted, so was I just going to be charged on my credit card. To be fair, I did speak with a very nice woman and she told me a new order would be shipped out and be here in 2 days. I did receive the water today on October 1,2014.

Now I have to wait for my credit card statement and make sure they haven't charged me twice. Because of this experience, it makes me hesitant to use them again. Why would I not be told if something had happened to my merchandise?

Tip for consumers:
Be aware of when your merchandise is supposed to arrive and if it doesn't, call Walmart customer service.

Thumbnail of user quristooferk
Oklahoma
1 review
1 helpful vote
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March 21st, 2015

Yea I don't like what Walmart stands for but if you are looking for more options and better prices especially on refurbished items then go here. But if you go to a store just think $#*! the Waltons but be nice to the employees because they have it tough!

Thumbnail of user jimc133
California
2 reviews
4 helpful votes
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January 30th, 2016

Walmart has good prices, a good selection of products, and they do indeed try to provide good service. I like the Automotive Department, nothing too complex, but for basic services they do alright, and again at good prices. They get far more bad rap than they deserve. They are for the most part, reasonable on warranties. Shop till ya drop.

Tip for consumers:
Check out their Automotive Services Department for basic items like oil changes for a good price.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ljs3
Singapore
3 reviews
13 helpful votes
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November 15th, 2015

I live in a very rural area. Many items that one might need are just not available here. Going online to the Walmart website has made it much easier to locate and buy many of these items. If a new item from Walmart is defective. It is a simple matter for me to drive about sixty miles to the nearest Walmart store to return it for credit.

When comparing prices with other sources Walmart is usually at a lower price. There has never been a problem with an order or with my credit card that I use to order with from this company. Walmart is so big that it is rather amazing that there are not more problems.

Thumbnail of user curtisk45
Florida
1 review
1 helpful vote
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November 8th, 2019

We purchased a mac laptop from Walmart.com. It was not listed as scratch and dent or refurbished. Is came without a box wrapped in bubble wrap and looked like it was ran over by a herd of cattle before it was dragged behind the delivery truck. It is going back same day of delivery. I'm not even going to turn it on. This is what you sell?

Thumbnail of user richardm243
Wisconsin
5 reviews
1 helpful vote
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March 16th, 2017

I started to buy non-perishable groceries from Walmart on-line because I don't like the crowds in the store. All 5 different shipments from Walmart's Johnstown, NY distribution center arrived with no packing, in oversized boxes, with dented cans and busted rice bags and more. I had to return after all to Walmart store in the next town for refunds. Other Walmart distribution centers were better. BUT I cannot request to them which distribution center items are coming from... SO I will not shop at Walmart for 6 months to see if they can fix this poor packing issue

Thumbnail of user robina17
New York
1 review
0 helpful votes
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January 26th, 2014

I just love this store I only wish that they had better deals when it comes to shipping because they charge almost an extra $1.00 to have each item shipped and that means if you order over 5-50 or more you end up paying almost $5.00-$50.00 dollars for shipping alone unless you go to their on site to closest to you but if you don't have a car or disable it could be such an inconvenience for you so because of this I am compelled to limit my spending just keep in mind that I have about seven grandchildren and aside from the shipping it would help me save a lot more because they really do have great deals until you see what it would cost to ship it to you and if something is wrong with your purchase than you could get caught have to pay even more to return it. Overall, I do like a lot of their merchandise and would buy more often if it was so costly with the shipping and because of this reason I am giving it a 4 stars instead of 5 stars.

Thumbnail of user turbom
Georgia
8 reviews
30 helpful votes
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March 20th, 2016

When you do into WalMart you already know what to expect. No one would be surprised to see someone drunk running through the store naked, or a possible fist fight including workers. Online at Walmart.com you do not need to deal with any of that. Just order what you want and breeze through the store to pick it up. Much easier and no hassle. No need to deal with the rude employees for very long. Pay online & pick it up. That's it.

Thumbnail of user luisg65
New York
3 reviews
3 helpful votes
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April 1st, 2017

Well walmart one of the biggest retailers out there they have two stores next to my house they selling everything from diapers to high end electronics prices are always right. Every time going to Walmart i searching for better prices online using my phone but Walmart is always cheaper. BUT they dont have the huge selection you can find online. If i need something right away always will check walmart first

Thumbnail of user reneap2
Iowa
1 review
6 helpful votes
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March 3rd, 2021

Unless you want to use Scan and Go, I recommend you skip grocery shopping at Walmart. Today, in the only checkout line, thee were seven loaded carts ahead of me. Finally, one of the customers went to find someone to open another line. It seems that maybe it should be the manager's job to get checkers. At any rate, Walmart is clearly trying to force people to use Scan and Go. If you want good service, you probably should go to another store.

Thumbnail of user faviah
Maryland
5 reviews
1 helpful vote
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June 19th, 2017

No matter what you need, chances are you'll find it at Walmart cheaper than you'll find it anywhere else. When you're on a budget every penny counts. The great thing I like about ordering online is the ship to store service. This way you save on shipping and handling. I like being notified by text when my order is at the store.

Thumbnail of user mrs312
Oklahoma
1 review
1 helpful vote
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February 1st, 2018

Buy an article in the shop of walmart.com as they do not have how to sell everything that is needed use other associated stores where they sell damaged items and when a claim is made the stupid ones do not answer the messages, I lost my money with walmart. Com should dedicate to sell vegetables and do not make the ridiculous stealing the money to consumers, I do not recommend this $#*! from online store...

Thumbnail of user cathyb16
Hawaii
2 reviews
5 helpful votes
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October 8th, 2014

I will never order anything online from Walmart again. Sara the customer care representative did not know much about customer care. When I order an item I expect to receive the item or at least an explanation on why you have my money tied up, I could have brought the product some where else... Walmart online shopping sucks... don't do it! Warning!

Tip for consumers:
Walmart online shopping sucks!

Thumbnail of user karenp123
California
4 reviews
7 helpful votes
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November 23rd, 2016

My husband loves shopping at Walmart most of the time but I hate it. Sure you can find items cheaper there but when I want something they're out of stock (looks like shelves need to be stocked). I hate seeing people roam around in there slippers and seeing dogs poop or pee in the store. Most of the dogs can't be service dogs. I'm not sure what they call the employees that are wandering around the store, but they're not usually very helpful and some are down right rude. Because I was in customer service for over 30 years, I can't help but pay attention to the way I'm treated. And if you order something online and you want to pick it up in the store, Good luck finding someone to help you.

Thumbnail of user jonathanw93
North Carolina
5 reviews
9 helpful votes
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May 27th, 2017

L just moved and we bought over 300. Of containers and the lady helped go in back to get me as many as l needed. L got all my gaming stuff from them, computers. Like l said you can get anything there.

Thumbnail of user patriciat90
Iowa
2 reviews
9 helpful votes
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August 24th, 2017

In a nut shell, you get what you pay for! Purchased throw pillows for the couch and within 1 week the seams were coming apart. Paid 12 something for each one so thought I was getting better quality, guess I was wrong.

Thumbnail of user johnb747
Minnesota
8 reviews
8 helpful votes
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January 14th, 2018
• Updated review

I am updating my Review to indicate that I discovered that when you buy the identical phone card with target.com using your red card, you save 5% off face value. I now get a $35 card for $33.25. Walmart can't match this.

Great place to buy Virgin Mobile Top up cards
June 28th, 2017
• Previous review

Every month I purchase my prepaid virgin mobile top-up card from Walmart.com because, unlike brick and mortar retailers, there is no service fee or taxes added to the face value of the card. This is the only place I know of that will charge $25 for a $25 top up card.

Delivery of the card is via email. Usually I receive the card within about 2 hours.

Thumbnail of user tonyf64
Tennessee
31 reviews
79 helpful votes
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April 17th, 2018

I love WalMart & I remember when it was nothing more then a little shop here in Tennessee not the big store it is today. I have shopped at WalMart for as long as I can remember. I shop their at least 1+ times a month for food, clothes, electronics, etc... They have a great variety off well prices items & inventory that comes in use in pretty much anything I need. I do not shop with them online as they experience has not always been the best being I had ordered a TV years ago that they did not have in stock but didn't have it listed that way, and it was suppose to take a few days to come in & I waited only to find it never showed up then I called to find out no one was going tot tell me & they still had my money. Of course with talking to someone human that got settled pretty fast. WalMart is awesome as a store, and I will continue to shop with them for year to come unless I die soon.

Service
Value
Quality
Thumbnail of user cindyl732
Canada
1 review
1 helpful vote
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April 20th, 2021

I keep trying to order through there online store. I says the order has been processed then I get an email saying it is cancelled. This happens every time. Why have an online store if you don't intend on filling any orders.

Thumbnail of user lisaf85
North Carolina
5 reviews
4 helpful votes
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November 23rd, 2015

I have used Wal-Mart online shopping several times. Products always came on time by UPS when shipped to my home and within a few days if shipped to store. Merchandise has been as described online and pictures/descriptions are accurate. The only thing I don't like is their extended warranty Program. The insurance program does not give you return merchandise cost back onto your debit or credit card if you do not want a replacement product. They send you a e-mail with the refund amount you can print out and use at a Wal-Mart store or enclose the series of numbers in the section at checkout online which will be deducted from your total amount of purchase. I feel whatever you use to pay for merchandise it should be refunded back that way if you choose not to be forced to spend it at Wal-Mart again if you choose to want to spend it else where.

Thumbnail of user ethanr61
Missouri
1 review
3 helpful votes
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November 19th, 2020

You advertise to the whole world that you have new consoles in stock at a certain time. Then time hits and your website crashes. Finally get one in my cart and I'm already signed in so I just keep hitting next til I get to the final button to confirm my order and boom out of stock. You have no system to keep programs from buying them all and then resell them for double the value. Your online store shopping system sucks

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