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Canada
2 reviews
3 helpful votes
Follow Stacey A.
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I had purchased a couple items from walmart.com and when i wanted to return them back in March I called and spoke to someone who said they would get going with the return and nobody ever got back to me. I tried calling and calling but would spend hours on hold waiting for someone. It is now September and still no one has gotten back to me. I've wasted so much time and energy and still don't get the return. I hated this whole experience and the customer service just absolutely sucks. Unless you are sure that you won't need a return I would advise against purchasing online. It was an absolute pain in the $#*! and for nothing. I wish I could give them NO stars!

Date of experience: September 4, 2020
Missouri
2 reviews
12 helpful votes
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Saves time and money
August 20, 2017

Shopping online at Walmart saves me time and money. Often things are discounted online. Buying online help avoid the waiting in line experience, when you just want to buy a few things. Wether pick up or drop off my buying experience exceeds my expectations.

Date of experience: August 20, 2017
Washington
11 reviews
70 helpful votes
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Love me some Walmart
December 30, 2015

I've had excellent service with walmart.com. They ship most items right away. And online you can get what you are looking for better than going to the store yourself. The CS is on the ball with your request right away. I highly recommend them.

Date of experience: December 30, 2015
California
3 reviews
1 helpful vote
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Walmart has been on my list of shopping for as long as i could remember! They always treat you right! I bought my T, V, & so many other items when i moved into my house. I ordered a mattress & i just did not like it... No questions asked they refunded the money. Love to shop at Walmart. I always shop over the internet & have always got great deals!
Thank you... April

Date of experience: July 23, 2016
Oregon
18 reviews
40 helpful votes
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On line is awful
August 22, 2016

You can't take some of the items back to Walmart because you
Are buying from a diff. Store, but that is not clear enough. I got
Ripped off. Online service is awful in my opinion. I would not use
The internet with Walmart again.

Date of experience: August 22, 2016
Florida
1 review
2 helpful votes
Follow David F.
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Walmart will discriminate against customers that have visual disabilities. Walmart will prohibit the use of cameras to the extent of violating the ADA regulations regarding adaptive equipment and it's use in their stores. So, not only this, they will violate your 4th amendment right to be secure in your person property and papers. I don't care if people want to continue shopping here, but be aware that if they will sink so low as to prevent a person from being an independent functioning member of society, they will violate your rights as well. Walmart receives govt. Subsidies in their day to day operations. This means they are being paid using yours and my tax dollars to violate our constitutional rights. I will not bow down and lick Walmart's boots, but they can kiss my $#*! if they think I will ever shop there again.

Date of experience: October 7, 2019
Arizona
8 reviews
12 helpful votes
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Customer Service for Walmart online has Died.
March 2, 2023

After 5 years of buying online twice a month, their once excellet CS fell apart. I called today after receiving the wrong product after waiting 2 weeks. Rep said I'd get a refund AFTER I shipped the incorrect product back. I was leaving town for work the next day, I felt it was their responsiblity to request or pick up the wrong product, not my error and I already waited 2 weeks. The lesson learned here is maybe not by from third party sellers and stick with walmart only. First rep put me on hold for 20 minutes, I finally hung up. At least he called me back. Then he transferred me to a supervisor who put me on hold and never came back. I foolishly waited on hold for another 52 minutes listening to music and I'm wondering if he did this on purpose. Disappointed.

Date of experience: March 2, 2023
West Virginia
6 reviews
4 helpful votes
Follow Melissa d.
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This company needs to make an effort to update their website! I've placed several orders just recently and items were shown in stock and at a certain price only to have either my order cancelled due to not being in stock or I've had items shipped partially and when I inquire about it they said they do not have to offer the price shown as it's a error! I've been charged for items not even shipped and they show it as I've picked them up
Sometimes the deals are good but watch your orders and make sure you look at what you get carefully

Date of experience: August 8, 2017
Florida
1 review
1 helpful vote
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Ordered shorts from Walmart.com... they were no good, poor quality, defects etc. After receiving them and trying to return to store was told "Oh no that is an "Independent store" you bought from... you must go to them". This even though Walmart.com gave not indication during purchase that I could not return this junk. In fact it said "all Walmart.com purchases could be returned to a store"! Beware! You will not know if anything is not covered by return till after purchase!

Date of experience: January 25, 2017
Colorado
3 reviews
16 helpful votes
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Their site is easy to use, and has good product info. I only wish that their order tracker were more detailed and specific. Their return policy is pretty nice too, basically the same as the stores; no questions asked! Lol

Date of experience: October 8, 2011
Tennessee
36 reviews
46 helpful votes
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Never a problem
May 4, 2015

I've ordered a lot through the site using Paypal and have not had a problem. In fact, when my computer changed me to a store out of state, they promptly cancelled the order and sent another. Simple way to shop.

Date of experience: May 4, 2015
New York
9 reviews
19 helpful votes
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They have put thousands of small family owned businesses out-of-business with their cheap importation business model.

Thats capitalism! We will see if consumers will WANT to "Buy American" after the Walmart effect!

Date of experience: August 2, 2017
Illinois
2 reviews
14 helpful votes
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I just purchased and an online only special. A refurbished ******* BTU air condition. Not only did is come one day early, this $200 special with free shipping is better than the one I paid double that for in store.

Date of experience: May 25, 2015
Tennessee
10 reviews
0 helpful votes
Follow Lisa K.
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Being able to earn money back when savings catcher finds cheaper prices elsewhere is so much nicer than just saving on prices on the shelves. Great idea... Feels like i really accomplished something when the dollars add up. Wonderful idea!

Date of experience: October 12, 2016
Florida
3 reviews
2 helpful votes
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Fast Delivery
September 8, 2016

Suprisingly fast delivery and my huge packages are wrapped well for protection. I have ordered bikes, bookshelves, fans and a desk and everything arrived quickly and in perfect condition. Great company!

Date of experience: September 7, 2016
Georgia
1 review
1 helpful vote
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NOT RETURNABLE
March 7, 2019

Apparently Walmart.com can sells things from other companies and they dont have to offer you a return option! Bedding was advertised and pictured as ivory, showed up yellow. This company will not accept a return and neither will Walmart. SUCKS

Date of experience: March 7, 2019
Washington
14 reviews
44 helpful votes
Follow S P.
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Great options to save
August 26, 2015

The one thing that I find most annoying about this site is that stupid popup that constantly asks me to sign up for their Shipping Pass pilot program.

Other than that, the site it well organized and loads fairly quickly.

Date of experience: August 26, 2015
South Carolina
2 reviews
7 helpful votes
Follow Jane G.
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I enjoy shopping at Walmart. They have a little of everything for the right price. I've never had a problem with returns. What does bother me is so many of their employees are under paid and many of them have to go on public assistance. Many of the items sold are from China and I don't like that China is getting a step ahead in the financial world because they pay their employees a pittance and work horribly long hours.

Date of experience: March 20, 2015
Ohio
10 reviews
7 helpful votes
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Excellent
January 23, 2016

I I love this store one of my favorites when u walk in ur greeted with a wonderful welcome makes you happy to shop team work is great when you cant locate an item your looking for they are right there to assist you in every dept. when I moved to Hawaii the first place I looked for was Walmart thank goodness they had one many kudos to walmart

Date of experience: January 23, 2016
Missouri
1 review
1 helpful vote
Follow Walmart s.
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Sucks!
April 19, 2018

You cant return to store which is kind of why I ordered from them, however I dont mind mailing things back. Amazon makes it very easy to do that, but Walmart.com does NOT. Had to contact the company it came from, which took a few days, pay for return (which is not terrible), but worst thing they charge a restocking fee of 20%! Never again, Amazon all the way!

Date of experience: April 19, 2018

Overview

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
695
value
638
shipping
540
returns
494
quality
576
+349