• Walmart

Walmart

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Overview

Walmart has a rating of 2.3 stars from 4,409 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walmart most frequently mention customer service, credit card, and third party problems. Walmart ranks 798th among Discount Shopping sites.

  • Service
    664
  • Value
    611
  • Shipping
    521
  • Returns
    474
  • Quality
    556
Positive reviews (last 12 months): 23.1%
Positive
15
Neutral
2
Negative
48
349
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How would you rate Walmart?
Top Positive Review

“Vision Center Review”

William B.
7/4/24

Your Optician Ms Catherine Cantù, at the 1604 and Hwy 281, San Antonio location was very professional and took care of my eye glasses problem in a timely manner.

Top Critical Review

“Got charged for same item twice, delivery was canceled 2 days prior but still showed up”

steve r.
10/28/24

Called service rep 2 days ago to cancel and was supposed to have cancel. Meanwhile my bank has a 212.00 hold on my account due to walmart charging me twice for the same item. I'll never buy from them again.

Reviews (4,409)

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Reviews that mention popular keywords

customer service (693) credit card (110) gift card (66) delivery date (59) return policy (70) wal mart (201) shopping experience (52) savings catcher (21)
Thumbnail of user tamif18
Georgia
1 review
2 helpful votes
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December 3rd, 2019

I ordered an apple watch series 3 for my daughter's Christmas present early Black Friday morning from Walmart.com. I was so happy to be able to get it (confirmed pick up) for my daughter. My wife and I drove 45 minutes to the Walmart store for pickup and were told the order was cancelled by walmart.com. We called them and were told there is some glitch in the system and they will honor the black friday price when the watch is back in stock. It was back in stock on Sunday, re-ordered, and cancelled again. Now, we've missed the opportunities to search elsewhere. Very disappointed in this online purchase experience. Amazon has never once cancelled a confirmed (and charged) order and Walmart did it twice in one Cyber weekend to me.

Thumbnail of user carlosr216
New York
1 review
3 helpful votes
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November 30th, 2019

No accountability from Walmart Online. Ordered 2 chairs. We borrowed a truck, went to pick up the chairs 3 different times at walmart and each time they were not there. There was no notifications of delay, no information on tracking and no one had an answer. The price of chairs went up in price, my order was cancelled and I was told I had to re order the chairs. I will NEVER purchase form Walmart online again and will spread the dishonesty and lack of customer service far and wide. The distributors, corporate number and representatives will do nothing for the customer except put you on hold while assuming no responsibility for their errors. Is this how a major world wide corporation gets ahead. Its the worse experience I have ever had shopping online.

Thumbnail of user kimberleeo
Maine
10 reviews
11 helpful votes
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November 30th, 2015

But you can't beat their pricing. I love shopping Walmart.com. More than shopping in store. They carry items you can't find in store. For example, I use Lime Away, but I can never find it at the store. Lime Away toilet tabs too! Didn't even know those exist! They also have many products, furniture manufactured by other companys' like Wayfair, Overstock, etc. If you hate shopping AT Walmart, then on line is the way to go.

Thumbnail of user julies42
California
25 reviews
47 helpful votes
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September 7th, 2015

I've ordered from Walmart and must say not bad Not Bad at all. I received my orders sooner than expected or on time as well as special deals you don't get in the store... I'd order from Walmart again.

Thumbnail of user alek571
Illinois
6 reviews
31 helpful votes
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March 31st, 2017

I love Walmart. I think they're doing an excellent job. Their website is really great, no stress at all, and its still improving. The selection and quality of goods, prices, delivery, service... all is great. Keep it up, guys!

Thumbnail of user derpd3
California
1 review
0 helpful votes
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April 6th, 2017

I bought walmart shoes the other day. They're amazing! They have many other uses. For example, they feel like bricks when you wear them, and I was able to complete a wall around the property with my wall-mart shoes.

Thumbnail of user christopherd69
Georgia
11 reviews
21 helpful votes
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June 21st, 2017

Every single time I go to Walmart the checkout process takes between 10 and 30 minutes to complete. They have too few cashiers and the self-checkout lanes are either closed or have lines that stretch back among the merchandise.

Thumbnail of user jamesf224
Texas
10 reviews
27 helpful votes
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August 13th, 2017

Walmart is surely your one stop shopping experience. The only problem is the long parking lot walk. If they have not already started, one day all you will have to do call your order in like a drive through.

Thumbnail of user alp726
Ohio
2 reviews
2 helpful votes
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July 3rd, 2017

Very clean and nice staff... at Grove City Ohio Walmart store
Products are very reasonable price and also if you take the flyer of different store they match it and give us same price. I highly recommended this place

Thumbnail of user summera5
Texas
2 reviews
2 helpful votes
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September 26th, 2017

I do love Walmart.com. I've placed tons of orders over the past few years, half site to store and half delivered to my home. I've never had a problem with my orders or shipping. I like that I can find items that my store doesn't have, and have them delivered for free pickup if its just 1 small item. The only thing I can say is that a couple weeks ago I bought my daughter a Monster High doll at my local Walmart for $15 but when I was scrolling through the website the same day and I noticed that it was selling for $20 on Walmart.com. I'm hoping it was just an advertising mistake and I'm sure if you had bought it the other way around they would refund you the extra $5 if you really questioned them about it. All in all it's a good website to order from.

Thumbnail of user johng515
North Carolina
2 reviews
0 helpful votes
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September 11th, 2017

Sometimes I forget how much stuff walmart has but it's useful to compare with Amazon prices. A lot of the time they have higher quality stuff for the same price and you don't have to deal with buying fakes.

Thumbnail of user kimberleyl3
Canada
15 reviews
18 helpful votes
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April 20th, 2017

I have ordered a lot of things through Walmart and the price may seem significantly better then competitors. I what I have found, they are similar items but are made just for Walmart and have distinct differences. Last year I bought a tent. It was Coleman and I paid 140 and the equivalent was 350 at Canadian tire. Turns out mine was slightly smaller and didn't offer some of the features. They were not worth 200.00

Thumbnail of user christiang28
Washington
2 reviews
1 helpful vote
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October 23rd, 2015

There's only one reason to shop at Walmart and we all know it's because the prices are low. I enjoy shopping here because the quality of produce to seems to be higher than some of the other discount food places around the area. The biggest selling point to me that you cannot beat the price.

Thumbnail of user rachelc690
Pennsylvania
1 review
0 helpful votes
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January 19th, 2022

Over the past several months and even after changing my password multiple times, someone has been able to hack into my walmart.com account and add fraudulent gift cards to make large purchases. I finally had to disable my account completely and won't be using it again.

Thumbnail of user bevb10
Michigan
7 reviews
7 helpful votes
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January 14th, 2017

It was easier for me to order products on line for my grand children, when they were living away from me. Diapers, baby clothes, formula, baby bottles, blankets. I have only had one negative experience and that was because of my ignorance, not that of WalMart.

Thumbnail of user bonnied36
Canada
3 reviews
0 helpful votes
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April 12th, 2017

I have shopped at Walmart numerous times. I found the store with such variety of items., from shoes, to toys, clothing and food. They have great produce as well as products. The staff is very helpful. The only thing i did not find is clothing for larger people. Perhaps one day they will have it.

Thumbnail of user dc160
Maryland
1 review
0 helpful votes
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June 29th, 2017

My online order got damaged during shipping. No customer rep bothered to call or email me. I found out only when I check online the day after it's supposed delivery. Talked to customer rep, we agreed on replacement order. The same whole story happened again. The rep said 'Sorry', and I said "I am sorry for you Walmart, you have just lost a customer today."

Thumbnail of user eddieh68
Georgia
3 reviews
15 helpful votes
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April 1st, 2019

I'm trying everything I can think of to get somebody to listen to this complaint.
LaserShip is killing a good bit of Walmart business, but they don't care it seems.
Read Google reviews for LaserShip and stop ordering online from Walmart until they drop the garbage company

Thumbnail of user cookied
New York
1 review
1 helpful vote
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June 21st, 2018

I like the idea of walmart competing with Amazon. I tried buying stuff for my college students, but the ship time was too long. Six days to get a pack of pencils is insane! I was hoping it would improve. I will still shop in the store, but so far the online experience is disappointing

Thumbnail of user patricias70
South Carolina
5 reviews
4 helpful votes
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October 9th, 2015

I have ordered many things on line from Walmart. The products have been as expected and I have received things in a timely manner. If something didn't fit I was allowed to return it to my local Walmart store. Who could ask for better than that?

Thumbnail of user laurieh66
Missouri
1 review
3 helpful votes
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December 30th, 2017

Order multiple times from here and half of the items they sent were the wrong items. Trying to get refunds is not easy. I did not bother to pick up the second item from the store pickup since the first item was wrong and it was frustrating. I received an email saying I picked it up when I clearly did not. So you can add employee theft to their issues too. There is nothing they can do for you if it states that it has been picked up other than contact your credit card company for fraud.

Thumbnail of user eliota2
Georgia
3 reviews
6 helpful votes
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June 22nd, 2015

I have a 35' Allegro Bay, and go to a lot of long term camping sites. Before committing to any of them, my first two questions are, do you have Wi-Fi, and is there a Walmart in a reasonable distance? The reason is, I order a lot online from Walmart.com, and I also like to shop for my groceries there, while on the road. For those of you new to the camping/RV communities, having a Walmart within driving distance to your site, is a godsend. They have everything you need, and you can even spend the night in their parking lot, as long as you stay away from the front of the building, and park out towards the front entrance where I'm sure you'll see other RV'ers, along with some Big Rigs. I hope this helps out at least some of you. Eliot A.

Thumbnail of user fredg57
New York
5 reviews
2 helpful votes
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September 26th, 2017

They are so big that you cant find a parking space within 100 yards. They have changed their departmental signs in store so that you cannot see signs on other side of store. I am now lost inside. I am finding more clerks in the aisles who can give me directions, fortunately.

Thumbnail of user toddb409
Florida
1 review
2 helpful votes
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November 7th, 2020

When I order from Walmart it will say, item available today for free pickup. Then I get message that item is out of stock and no available ETA is given. This happens frequently. Why are they even in business? They take my payment then expect me to wait. Are they that arrogant?

Thumbnail of user pattys1
New York
4 reviews
4 helpful votes
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November 19th, 2011

I recently made a big order from walmart for random household items and was amazed at the large selection! It arrived within five business days and I was really impressed how they individually packed each item and even taped the liquid items in order to prevent them from spilling! Well done, walmart!

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