Waste Connections

My dad passed away and signed a contract with them in 2014 for 50 bucks
The contract is suppose to be over in 2019 but it has a clause where it automatically renews for another 5 years. They are taking advantage of us because of dads death. He died right when the renewal would have stopped JUST BEWARE THEY DONT TELL YOU ANYTHING ABOUT AN AUTOMATIC RENEWAL! In addition our ratew has gone up 80 percent since he died two years ago in November. Talked to many people and I am now dealing with a manage
I will let you know how this play out. PLEASE READ AND OPT OUT OF THE AUTOMATIC RENEWAL. I know my dad would have said no but he is dead and the original sales person is gone so they are taking advantage of the situation SO SAD
Bad customer service and we are trapped! If they do something for us I will let you all know right now nothing! 30 phone calls later

I work for Real Property Management Solutions and I had a tenant issue regarding Recycling bins that needed to be replaced and Christine went above and beyond for me and I really appreciate her politeness and attentiveness to the situation. Kathy Rollins

My attempt was to advise the pick up person that I paid for bill removal, he refused to speak to me as if I wasn't there, then drove away. Still no resolution

I have NEVER been treated so poorly by a service provider. My personal experience with Waste Connections was horrendous. I did not sign up with this company, they gained my account by purchasing the company I was using. They immediately hiked my prices. When I called to inquire, they offered to reduce them, then proceeded to hike my price every single billing period since. Every time I was billed, my price climbed. I was also charged numerous fees that I should not have been charged. They missed several pickups. I could never get in contact with customer service. After the 6th price increase, I was over it. I didn't even care at that point what I had to pay, or if I received another pickup from them... I just wanted out from under this unethical company. When I was finally able to talk to someone, she was confrontational, rude, and assuming. I requested they cancel my service immediately, and I changed companies. I was with my prior service provider (before the acquisition) for almost a decade. I never knew I could miss any company that much. Waste Connections has been a nightmare and they treat their customers terribly. I absolutely understand why so many people on social media are posting bad experiences, and bailing on them. This is the only time I have ever wanted to pay someone whatever they wanted (that I shouldn't even owe), in order to never have to be in contact with them again. I will never forget how poorly they handled my account.

They told me il100 sq feet of of bulk i ad 75 i measured it and they just drove right past didn't pick it up tell me why just left it there I had to rent a truck a drive to the dump i wish RAD still did my pick up

They hardly pick up on schedule. They never stick to their schedule. When they pick up trash they leave most of it in the bottom! And customer service never gives you a straight answer

La Casita Gastown loves to work with Waste Connections. Specially with Maria, our customer service, she always has solutions and the best deals for us. Thank you!

Is 0 stars an option? Waste connections bought out our former private trash company with no notice from either company. They have not picked up three times in 5 weeks (2 recycles and 1 trash) despite the cans being on the curb the night before. After emailing multiple times, you only receive automated responses saying someone will contact you. NOPE! I've called to report no recycle pick up 2x, customer service agent proceeded to say "we don't pick up recycling". Then I asked for that can to be picked up and a refund for the prepaid separate charge for recycling I was told NO to both. Customer service agent said my bill won't change even if I got rid of the recycling despite having 2 distinct charges on my invoice for trash cans and a recycle can. I demanded a call from management and was told "Kyle" will give you a call back. NOPE! Now today our trash is not being picked up. Their business model appears to be that of theiving A$$——-, they charge you for services the repeatedly do not provide. Customer service is the absolute worst I have ever seen.

I WANT TO RATE NEG 10 STARTS. NO PICKUP 3 MONTHS. CALL AND EMAIL SERVAL TIMES. KEEP MAKE UP EXCUSES. THE GATE WAS LOCKED. NO ONE THERE ON SUNDAY. GPS SHOW THE TRUCK WAS THERE YESTERDAY. DO NOT USE THEM. TRY TO FIND ANOTHER COMPANY.