Waste Connections

Worse trash company ever, they use to pick up the few trash bags that were left outside your can and then they just simply stopped. I would have understood if they wanted you to pay for an extra can but I wasn't even aware of that option. They don't bother communicating with you when it comes to changes. I called afterwards to complain and they told me my other option would be to get another can but that they would promise to pick up the bags the next week. So after upgrading, they still failed to pick up my extra bags the next wednesday. Of course i called and they said they would promise to expedite picking up my trash and expedite getting me my new can. Nothing was expedited, they simply just lied and on trash day they once again just left my extra bags out in the corner. My wife called them only to be told that I lied on our conversation and that the bags are not even worth the extra can because there are too many. Of course it's too many, you've already denied me 3 weeks of picking them up! This company is unprofessional and instead of helping out the customer they simply just lie and try to make it your fault. They are lucky that there are only a few companies picking up in our area or everyone would have left them by now. At this point, I'll rather pay more for a more expensive company than keep dealing with them. They could have apologized and make things right but that's obviously beyond them.

Do not waste your time with these people they are the worst! They will increase your bill monthly then talk rude and avoid your calls save yourself time and go another direction read all the reviews! DO NOT USE THUS SERVICE!

YOU'RE FIRED! Termination of service is effective immediately. Your work performance is an overall failure. Your customer service is non-existent. You were due to pick up April 29,2021 robo call said you would pick up April 30. Driver did not empty tote. He only took a couple of bags from top of tote. I called on May 2, you said will pick up on May 6. Again, driver did not empty tote, only took overflow bags from ground next to tote. I called May 7, you told me you would positively send truck that day. No truck that day, nor the next, nor the next, nor the next... Several missed pick-ups in a row. 20 to 30 minute long wait times to talk to customer service, if you can even reach them. Left voice mail 5 times, no call back. Been with them many years, was a good service provider, not any more, they don't care. Tote has not been emptied in 20 days and counting. Trash piled up and strewn about the alley by raccoons. I sweep and clean up after you every day. Company has become a train wreck. I hired your competitor. Send remaining unused funds to address you have on file.

They did not even attempt to pick up my trash that WAS sitting by the road i called the company and after an hour wait i guess they must get a lot of complaints i got nothing but the run around from the woman on the phone telling me they would not be picking up my trash better luck next week DO NOT USE THIS COMPANY! They are not the cheapest by far and they are not wroth all the hassle you will go through the have made zero effort to help in anyway and this is not the first or the second or even the third time i have had to deal with this trust me save yourself the headache and look elsewhere if not do not say i did not warn you!

Once a month we have bulk items picked up by Waste Connections - they always go smoothly no matter rain, snow, or wind. Alyssa in customer service is the best!

This trash company has a 50% pick up rate for over a year. I'd like to attach a picture of my truck full of trash that I have to haul to the dump and pay to have to do it. Funny thing though they never failed to get me a bill. Try to cancel it and they put you on HOLD for well... right now its been 20 minutes. (coming back because I am still writing this... its been 30).

The newest thing - they will change the service date on you from Wednesday to Tuesday, like they did to me, and never tell you. No email, no letter, no call, but after 4 weeks of this I ran down the trash truck and asked - they said it was always Tuesday. I am not stupid and I have been putting my trash out on the curb on Tuesday night for a Wednesday morning pickup for 11 months. They say, "nope always been Tuesday." Where are we living? What company runs like this?

Now, I am wasting more and more time just trying to cancel this service, so they don't send me a collection notice. When it was a Wednesday pickup it was still horrible, for instance, after they miss two weeks in a row they will refuse to take extra trash, because you are over your limit. The extra trash THEY missed the week before. This company should be out of business and I am starting today by canceling. NO MATTER WHAT IT TAKES. I'll hire an attorney before I pay them another dime.

I'm going to post this same complaint on social media and everywhere I can until I get a refund and my service canceled. I am sooooo frustrated it hurts. I run an air BNB and my garage now smells like garbage. UGGG, I can't say enough bad things here.

Great Service - I want to tell you how great NIKKI POWELL was helping me set up my account. It is so nice to work with a Customer Service rep who really cares! She was absolutely Awesome! Thank you!

High prices compared to other waste management. Piss poor customer service - hour wait time when calling, no return to phone messages or emails.

Tyler is the driver that picks up our trash cart in Mart, TX. He is a very nice and friendly young man.