Waste Connections

TO ROBEDRTO, RICH TRUCK *******

YOU ARED AMAZING HELPING THE COMMUNITY DAILY AND TAKED PRIDE AND CARE. THESE GUYS HELPED ME WITH MY TRASH TODAY AND IT WAS A HUGE LOAD THAT THE OTHER GUYS KEPT MISSING WED APPREDCIATE WHAT YOU DID FOR US TODAY YOU DESERVE A RAISE!

SIGNED OWNER 203 S LAKESHORE OCOEE

You're better off burning your trash then having this company show up. At least once a week they miss both my neighbor and my trash.

Giving the 5 star because of great service by Luis Orozco (Trash Pickup driver, and not for recycling). Recycling services sucks.

(WAXAHACHIE TX). Waste Connection WORST SERVICE EVER. They have a 1.75 stars out of 5 says it all. For years I've had trouble getting trash pickup. They have no set time, come at 7am, 1pm, 3pm, OR NOT AT ALL. I ask to speak to a super, they say one will call. THEY NEVER HAVE. Calling after 5, you get a machine. AND NO WAY TO LEAVE A MESSAGE. TIMES WHEN MY TRASH HAS WAITED 2 DAYS FOR PICK UP LEAVING ME NO CONTAINER. IVE CALLED 9 7 2-289-6587. 9 7 2-9 39-8836. 9 72-389-6814. 2 1 4-748-5221, NO ONE ANSWERS AFTER 5, AUTO ANSWER, "ofc closed,call back". Thing is, I call at 4;00pm and they say, it'll be pickup up. BUT THE TRASH DOESN'T GET PICKED UP! Waste Connection,UNPROFESSIONAL. HORRIBLE COMPANY. Paying for no service is stressful.

Where do I start? I highly encourage potential customers of Waste Connections to look elsewhere. Also current customers who plan on cancelling should cancel sooner versus later.

Based on recommendations we started with Springs Waste in 2020 when we moved to the Springs. Once Waste Connections took over the service keeps degrading and the price keeps going up. We have had frequent missed pick ups. There is never credits given for missed pick ups. The joke in our neighborhood is that it is sunny or rainy or too cold or too hot... therefore don't expect Waste Connections to pick up. However, given all of that, every bill has an increased rate.

Waste Connections encourages you to download their app in order to have the latest communications and updates. Unfortunately, their app is not accurate and doesn't send the right notifications for holiday pick up.

I've called and left a message in the past to report a missed pick up and no one has ever called back. When I do get a customer service representative on the phone they often do not have the answer or give the answer I want to hear ("we'll be back today to pick up your missed recycling"... but they never come back).

Today (6/24) was the final straw and I cancelled our service. The representative was unable to tell me when they could come pick up our missed service. They agreed to cancel but they are unable to pick up bins until 9/7(!) I requested to speak to management and they refused.

In closing, if you are researching which trash company to go with, do not start service with Waste Connections! If you are Waste Connections, please review this constructive feedback.

We have a lot of military in our area who periodically move. Waste Connections does a great job of keeping out neighborhood clean!

Cancled many time still charged us, and they never picked up the bins, and the custamer service is bad over phone or chat, they over charge services, wish there was beter chat, we would like a phone number for the persons that pick up bins, and we where locked out of are account for some resson, and cant try other ways to get into account, And we have tryed to have relitive help us, so forth with, removing are trash they didnt pick up, and that they missed,, next time we help family, they should beleave there family, they asumed, not family couse of a certain calls, shesh