Purchased Lawn waste pickup. Never showed for over two months. Made upwards of 8 calls and they refused to remove the service they were not providing due to some policy about having for 6months. Worst experience i've ever had in my life.
Trash service that's worse than the garbage they pick up. They are gouging elderly people on fixed incomes. Raised their prices to double after changing the name. So when the crap hits the fan they just change the name back to RAD again. Also canceled them weeks ago and they're trying to bill my mother. Go to WM. Much cheaper and affordable for the same 2 days a week service. Waste Management is way better all around.
After Waste Connecrions failing several weeks ina row of picking up trash on our designated day. We cancelled service and went with Eagle. That has been over a month ago and after numerous phone calls to their business and speaking with Samantha, they still have not picked up their two containers.
I contacted connection services for a pricing. I did it online that was easy and very acceptable but when I got this wonderful gal KIARA from the Matthews office, she was absolutely so attentive and helpful. I wanted to give a good review for the customer service. I'm at this time not going to go with your company, but it will surely be on, the top of my list if I decide to switch companies thank you so much for your kindness. Keep up the good work it's wonderful to have caring customer service people. Thank you again, Becky.
I have been using Waste Connections in Justin Texas since I moved to Sanger Texas in November 2019. At first it was good but over the years there have been many times that they missed pick up in my area. Since January 2022, I have tried to get an additional trash can for my residence. Ordered online, sent emails and have talked to customer service. It is now June 2022 and have been unable to get the additional can. However, they did start charging for the trash can but still have not received. Customer service and distribution has no idea how to deal with their jobs. Management needs to get control of the situation.
We apologize for the inconvenience caused to you. We understand your frustration with the delay in pick-up and the overflowing bin. We strive to provide timely and efficient services to all our customers. We would like to investigate the matter further and ensure that such issues do not occur in the future. We value your feedback and take it seriously. Please be assured that we will address the concerns you have raised and take appropriate action. We appreciate your patience and understanding in this matter.
Put our trash out this morning then looked outside and our cans are gone along with our neighbors. Called to find out whats going on and Waste Connections is no longer servicing our area. Would have been nice if they let their customers know. This isn't the only issue I've had with them. Wouldn't recommend them to anyone. Stay clear of them.
Commercial business that has been with Waste Connections for years. Last few years the service has gotten terrible. No pick ups, no returned calls, rude drivers, filthy equipment. Customer service is a joke
WCC ties you into long term contracts. They increase your price significantly. If you protest, they will offer a better price, but only if you sign an agreement to further extend your contract. And you cannot add a limit to future increases within the agreement. Be very careful. There are better more ethical companies to work with.
Changed our recycle pickup from every week to every other week without lowering the cost. If I hired somebody to remodel my bathroom and they only did half the job why would I pay them full price. They should be a compassionate company and lower the price for those who they removed service from.
Overview
Waste Connections has a rating of 1.7 stars from 133 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Waste Connections most frequently mention customer service, pick ups and next week. Waste Connections ranks 20th among Waste Disposal sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members