Waste Connections

Changed our recycle pickup from every week to every other week without lowering the cost. If I hired somebody to remodel my bathroom and they only did half the job why would I pay them full price. They should be a compassionate company and lower the price for those who they removed service from.

Prior to my five year contract expiring I contacted other companies about their rates and most of them were cheaper than Waste Connections (WC). In contacting WC sales person Allan Valenzuela, He quoted me a similar low quote via email. When the new term started I paid what I was quoted but instead I ended up getting bills with late fees as the amount was much higher alleging that as I did not sign a contract the monthly rate is higher. I was forced to pay the new made up rate as the tenants needed a place to put their trash. Talk about extortion.

We signed up in August of 2020 and our quarterly cost was $90. This quarter, Nov 2021-Jan 2022 is $137.56. That is almost a 35% increase where a competitor doesn't have yearly price increases and we just signed up for a $90.00 all fees/taxes included price per quarter. We had several instances where our trash was not picked up and we made a request on the WCI app. Our account does not reflect these requests and now that we are canceling our service, we are being charged a $25.00 cancellation fee without having been notified at sign up of this fee or having a contract with WCI.

Waste Connections Of Canada missed two of the garbage pickups continuously. The garbage container piled up and made a huge mess around it. I phoned and messaged the company but the only person could be reached was a front deck lady. She could only pass your messages to the office. After a bunch of phone calls and emails, finally I received an email said their two companies had been reunion and the drivers were not familiar with the route. No pick up date was rescheduled and no representive names on the email. I am not sure when the garbage truck will be coming. I have to spend $500 per load to hire someone to remove the garbage manually.

We have both residential and commercial account. The commercial side is beyond horrible. We have had to contact them 4 times to get our trash picked up because they just don't come. They took about 6 weeks just to even drop off the dumpster. Everytime we call it "oh yes" we see that in our notes. We have even tried to cancel and no one will get back with us. We also canceled our residential service because of how horrible they have been on the commercial side.

They haven't picked up my garbage in a week. They answered one phone call and ignored the others. They answered one email and ignored the others. They say they can't come out because of adverse weather. Apparently there is a blizzard that is stalled over the Waste Connections parking lot in Palestine. Every other business in the entire county is operating. Waste Connections has a monopoly in my area and seem to feel "if you don't like, find another company".

Missing collection is their routine. Never reply customer's phone call and email. This company is not offering waste collection, this company is just a waste!

They continually miss their pickup days and when I call in to complain. They miss the rescheduled pickup 3 weeks in a row but they still try charging for all the missed pick up days. I would not use again if I had another choice.