Waste Connections

We had problems gettingOur trash emptied on rainy days so the customer service lady called Veronica help me get a dumpster did it in a timely way we got a bigger dumpster and she took wonderful care of us I was very pleased how attentive she was great customer service

Raised rate in March, had another rate increase in october. Called to talked to someone, standard answer is " we will send your account supervisor an e-mail and they will reach out to you in 24-48 hrs." and of course they never do. They are just like Waste Mangement, maybe the same company now. Use to use them and they would do the same thing. Raise your rate every seven months, call to inquire about why they are doing this. You have to talk to your account supervisor, and they never call back

Went with waste connections because they have service in this area before our neighbors use them, so that's who I chose to call spoke Patrick Kochan territory account manager on Friday 10/14 was told I would have it delivered Monday 10 /17 but no dumpster emailed Patrick he apologized and told me it would be there the next day by 15:00 but again no dumpster so I emailed Patrick and told him how disappointed in service already and really needed it today because I have trash piling up at my back door and inside if they couldn't maybe I should call another waste company? This is his reply!

I do apologize, please feel free to call another vendor, I will cancel your account.

Again, I do apologize!

Patrick Kochan
Territory Account Manager

We had an older bin at our business that was rusting and had a very strong odor. I contacted Bonnie through e-mail and sent a photo. It took a few weeks but we now have a shiny new bin! Thanks Bonnie and thanks to the driver, for being such a nice guy too!

Never pick up - 2 weeks now. They give you a $5 credit for failing to pick up your trash. You call to complain, there is no one to complain to because they women that answer phones don't work for company and the supervisors are the ones failing to pick up.

If there was a way to give negative stars I would. The just forget to pick up trash and the women in the local front office are rude and just want more and more charges. WOULD not recommend to even give them a chance

This is the worst company. Took us 3 months to write a contract and for what, they do not pick up on the agreed dates and they just do not care. We have both commercial and residential and it is horrifying. We have MAGGOTS as they do not pick up and clean like they said they would. STAY AWAY.

The recycle cans have been o0ut all up and down the street have been out since Thursday. They require us to put the cans out the evening prior to pickup. It is now Sunday and they did pickup trash but did not pickup recycle. Recycle cans are picked up every other week, therefore missing a pickup is not good. The wind has been blowing and there are now recycle trash all over the neighborhood, and still no word from Waste Connection... no one to call, just a phone AI which pretty much does nothing but tallies that you called.