Waste ConnectionsReviews 136

The MO for all of these large waste collectors is to buy out the small waste collection companies then reduce services while increasing rates. I recently moved out of the service area for Waste Connections and needed to cancel service. I was so happy to cancel due to what I interpret as bullying their customer. As a parting shot, they are charging me a $40 cancellation fee, even though i have been a consistent (and obedient) customer for years. They used to take occasional extra trash bags that didn't fit into the trash cans. They sent a notice that they won't do that any longer. When the weather is bad, they don't pick up but won't credit any money for no pickup. They won't pick up bundled tree limbs any longer. Recently they began using the arm that grabs the trash can rather than a person emptying the can into the truck. Last pick up both my cans were on the curb but one was positioned slightly behind the other. Rather than get his lazy rear out of the truck he just didn't empty the second can. I called to complain and they said they would charge me to come out and empty the can because it wasn't positioned correctly. They had just switched to the new method of picking up trash and I wasn't even aware. If you can, choose a small collection company. All the large companies are just there to screw us. A while back I called to complain. A manager got on the line and said that if I didn't stop complaining they were going to cancel my service. Holy cow! They must have enough business that if they get a complaint, rather than working to improve they just fire the customer. Ridiculous! Happy I'm leaving!

Do not get sucked into their cheap rates, their service is horrible. No upper management, no one returns calls, broke our fence and still have not responded to our repair request.

Because we complained about their 2 and 3 am pickup they have moved our dumpster very far from our building as retaliation how childish you provide bad service then play move the dumpster to make it hard on the elderly to get their trash out. Return our west side of the complex to the right spot

Never doing business again with them. Waste Connections consistently failed to meet the terms of their contracts and their communication was extremely poor. They renew contracts automatically without proper notice and threaten legal action if you try to cancel. Overall, a very unprofessional and disappointing experience.

Waste connections will charge their customers for services not provided. Say, bad weather hits, instead of picking up as soon as they can they will just skip you. They refuse to adjust bills when they don't provided the service they are paid to provide.

Wanted to cancel service they wanted to charge for a can I never had. They stole MY BEAR PROOF Can off my property and are keeping it!

Missed pickups, don't do what they say they are going to, try to double charge you, do not have any customer loyalty. If I were looking for trash service, I would look somewhere else.

I had to leave at least 1 star. 0 was not an option.

They only pick up your trash about 75% of the time but won't give you refunds or call you back. They also lie and say they've serviced your address when they haven't.

They are complete crap. The customer service is impossible to get a hold of. They increase your rates frequently. They are rude, uneducated imbeciles. They operate very unethically. I have been trying to cancel service with them for over a month and I go weeks without getting a single reply to my emails.

This company is so horrible. They do not care about their customers. They are inconsistent on pick up days and time when you call customer service they are $#*!. They will not help you and they will not come out until the next week. Then they try to say that the trashcan was not outside the location And they look up cameras to show that it wasn't. They always pick up at a certain time until it's convenient for them to switch up the time so that they can screw customers they went from $40 for two trash cans up to $80 for two trash cans in a matter of one year and they try to say that you do not look at your invoice so that you can renew the contract. I've been a a customer since 2017 and yet they wanna treat me like this. I will be looking for other trash companies in my area. I am done with this stupid company.

They quoted me a price online that I signed up for and then added another $40 onto it without telling me and then charged me a late fee for not paying it. When I called in about it they said "thats why we want you to call in to sign up" as if it was my fault that their website lies about the price youre going to pay for service.

This company is terrible. We have back yard service for a reason. They have missed our address more than they have stopped and picked up my trash. The people on the phone will lie to you and just tell you what you want to hear. I have had to threaten to call the department of health because it got so bad. Terrible company. I would not recommend them to my worst enemy.

I would give 0 stars if possible. Idk what has happened over that last 6 years bur I started with American Disposal and for the first year or so they were great. After that they started going down hill and occasionally missing pick ups and customer service soon followed into the gutter. Eventually they rebranded to Waste Connection which I believe was a weak attempt to save face. Their service has gotten so bad I can count on one had how many times my trash has been picked up on time in the last 6 months and still have a few fingers left over. I literally just watched their truck drive by my house on trash day and not pick it up. Getting a hold if customer service is nearly impossible and when you can get ahold of them they will usually tell you sorry, you're SOL amd will have to wait till the next scheduled pick up. Avoid Waste Connection at all costs. You'd be better off just taking your trash to the dump yourself.

Beware, they lock you in to a 5 year contract, and charge huge cash when you want, or need out! Do not use this Company, it is likely cheaper to leave your wife, than it is to terminate your garbage can.

This company, ever since they took over removing the garbage from our place of business. Has been *steadily* doing less and less, but charging more and more.
We complained for over 2 years and they would do nothing for us. Spent hours on the phone complaining to customer service. Tried to strike a deal, said look. We don't produce a lot of garbage. If you do pick ups half as often, and give us a bin half the size, and charge us half (they are charging 486 a $#*!ing month btw) we would be ok to continue using them. We were denied. So we got quotes from multiple competitors, every single one of them were LESS than half the price. Ended up going with maple Leaf, who is charging us...get this. 135 a month for doing the exact same thing, but with better customer service. When the cancellation was finally completed and we now have Maple coming in next week. We get an email from Waste telling us they don't want to lose us, and are wondering why ever would we leave. The people managing this company have room temperature IQ. Will *never* use them again. Even if they price matched or went lower, *never* again.

I have had four seperate instances when only half my trash was emptied and two different occasions that my trash wasn't picked up at all. (The second time they picked it up the next day after I called but acted like it was my fault.) This has all happened in just the last few months. I have had pretty much the exact same trash load for the last 10 years, Three bags of trash every week but only in the last few months have I had this problem. When I reported it to the company They told me to put the bag that was left in the container on the top of the pile to make sure it doesn't get stuck next week. I explained that it's not jammed in there, I can with no effort easily pick the bag up. I am NOT jam packing my trash, it's the exact same amount every week. At this point I have paid for a total of two and a half weeks of service worth of trash that has been left behind or not picked up.( That is not counting the load they picked up next day)
The customer service woman said I can put an extra bag of trash out next week and they'll pick it up for free, which doesn't help me now, but is unable to refund me for all the trash they've left behind.
So the point is, I pay full price for half the service.