Water

They are NEVER available over the phone unless you wait for 2 hours or more. I stopped my service with them and have not been able to pay my remaining balance because their website is broken and I can't get ahold of anyone. The sent me to collection and I don't understand why I have to be the one paying for their incompetence!

On 07/15 I called and waited for 2 hours so they could tell me that their system is broken and that they would call me back. It's been two days without a call back.

Been a customer for years. Small office with a few people. Monthly delivery of 2 bottles. Was supposed to get delivery on 11/15. Email the night before saying it is scheduled. Never came. Promised delivery on 11/29. Email the night before saying it is scheduled. Never came. Promised delivery on 12/2 or 12/3. Never came. Never contacted me. Cancelled service and moved my business. These people are terrible.

Never received my order, it's been over a month. Either the worst company or a fake. Do not use them. I am sure I'll never get my money back with no product. No one ever answers email or the phone

Update: This time, the driver left the bottles along the highway for anyone to take. I had to walk each bottle 1/8 mile to my door. If I had been injured, Water.com would have been liable. Now I have a room of empty bottles as well. What idiots. Why is there no competition so I can change service?

Update: More and more failed deliveries. Desperate to find an alternative water delivery service. Water.com is BEYOND HORRIBLE -- without a doubt the WORST customer service of any company in America. FIRE THE CEO! FIRE EVERYONE! This company SUCKS!

Update: 6 failed deliveries to date. 2+ hour holds. No service reps. No supervisors. No managers. No water. F--- you customer.

As a Sparkletts water customer, I've had the displeasure of using water.com to attempt to establish, replenish, and access service. The website constantly loses the fact that I am a registered customer, repeatedly tells me inaccurate information about my account, and repeatedly tells me I have to set up service even though I am established.

When calling the friendly ladies at the 800 number, don't be fooled. They are charming but clueless. When they say they will message the driver it appears to be a lie, and are only a buffer to protect the delivery people who do what they want without caring what is written on the website. But, don't make the mistake of challenging the women at the call center or they'll tell you that you are hurting their feelings while they simply lie to you.

If they didn't have a monopoly, I'd IMMEDIATELY change to another water service.

Oh, by the way we've been out of water for a week and they threatened to delay our deliver by another week or two -- and the website said it would be two months for our next service. Yahoo, the website now says the water is coming tomorrow. It's like Russian Roulette with your precious water supply. Do you want the drama?

I mean, we're not talking shoes here or jellybeans from Amazon. This is water and they should have their act together you'd think. They do not.