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NetworkSolutionsReviews 10,271

4.1

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From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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Arizona
1 review
0 helpful votes
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I had two issues, Rene was able to resolve both for me in what I thought was a very short time. Very pleased with our interaction

Date of experience: January 6, 2026
GB
1 review
0 helpful votes
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Compassionate
January 6, 2026

Rene was very knowledgeable, accommodating, and compassionate regarding my unforeseen circumstances during the past two months, and helped me with my business with Network Solutions.

Date of experience: January 6, 2026
Virginia
1 review
0 helpful votes
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"Jazz" is THE Best!
January 5, 2026

Jazz was polite, super helpful, explained everything easily, and expressed Joy in her job! She could be an incredible supervisor!

Date of experience: January 5, 2026
Cyprus
1 review
0 helpful votes
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Superb service
January 3, 2026

The gentleman that helped me was most knowledgeable, professional, helpful, and kind. A fine reflection on Network-Solutions, which I have used for years..

Date of experience: January 3, 2026
Virginia
1 review
0 helpful votes
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Customer Domain Closeout Support
January 3, 2026

I needed help closing out my former business domain and account. Nick provided the necessary assistance moving the process forward, as well as an email confirmation of what was done in our session.

Date of experience: January 3, 2026
Washington
1 review
0 helpful votes
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I decided I did not want to pursue a website after opening an account. I called in and talked to Rene and he stayed with me on the phone and walked me through the process. I am 71 years old and I well know the old school ways of professional help in customer service. No AI, no emails going back and forth... just straight forward customer service.

Date of experience: December 24, 2025
Pakistan
1 review
0 helpful votes
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Efficient & empathetic customer support
December 24, 2025

Mr. Rene is their awesome representative resolving your issues efficiently & very empathetic to the customer with providing top notch support

Date of experience: December 24, 2025
New York
1 review
0 helpful votes
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Domain help and sales
December 23, 2025

Yes, Jhaya E. Was very helpful with walking me through my domain name issues.
She helped me navigate your website and assisted me in changing my password and changing some of my account info.
She even helped me renew my domain name and got me a discount on a 5 year plan.
She is very knowledgeable of your plans and website and also very friendly.
Thank you. Kevin Scanlan

Date of experience: December 23, 2025
New York
1 review
0 helpful votes
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Helping with my site
December 23, 2025

James did a fantastic job in helping me with several updates on my site. He explained many things I did not know and provided some suggestions which I incorporated into my site. Am very pleased.

Date of experience: December 23, 2025
Colorado
1 review
0 helpful votes
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6-Star Service
December 23, 2025

The representative, Luna, was knowledgeable, patient, and extremely pleasant. She stayed with me almost an hour without a hint of aggravation or impatience. I wish I could ask for Luna on every call.

Date of experience: December 23, 2025
Florida
1 review
0 helpful votes
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Great customer support
December 22, 2025

Rene was excellent in assisting me with my concerns. Addressed everything in a short time and got me moving forward confidently.

Date of experience: December 22, 2025
Reputation T. — NetworkSolutions Rep
2 weeks ago

Hi Jim,

Thank you for the wonderful review!

Marissa
Customer Advocate at Network Solutions

North Carolina
1 review
0 helpful votes
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Thank You Inari S!
December 22, 2025

Thank you for successfully helping this senior citizen with accessing my email account on a new laptop. I was extremely frustrated with multiple failed attempts to login. You were very patient and kind and your knowledge and expertise were top notch!

Date of experience: December 22, 2025
Reputation T. — NetworkSolutions Rep
2 weeks ago

Hi Jack,

Thank you for the awesome review!

Marissa
Customer Advocate at Network Solutions

Texas
1 review
0 helpful votes
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Amazing Support from Jaeron S
December 22, 2025

Had an issue with my domain on a Sunday afternoon. The chat support could not figure out how to address the issue and just sent it up the foodchain, but there was no one to assist on a Sunday.
I called as early as possible on Monday morning and Jaeron S was able to resolve my issue within one phone call. No transfers, no panic... he was solid gold helping me resolve my issue. This was some of the best support I have ever received anywhere in my 25 years of doing this! Thank you for being a rock star!

Date of experience: December 22, 2025
Reputation T. — NetworkSolutions Rep
2 weeks ago

Hi Stuart,

Thank you for the amazing review!

Marissa
Customer Advocate at Network Solutions

Alabama
1 review
0 helpful votes
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Help when I need it!
December 22, 2025

I've been a customer of Network Solutions for 20 years and whenever I call the 800 number for customer support, I get someone who is knowledgeable, patient and helps me resolve the issues.

This is the single most important reason I've not changed my website hosting or domains. Everyone offers website design and hosting, but only Network Solutions has a live person who answers the phone on a Sunday night and works with me for half an hour to help me resolve my website questions.
Thank you to Ziah, my customer support rep, and Bravo Network Solutions!

Date of experience: December 22, 2025
Reputation T. — NetworkSolutions Rep
2 weeks ago

Hi Char,

Thank you for the fantastic review!

Marissa
Customer Advocate at Network Solutions

Florida
1 review
0 helpful votes
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Annual Renewals
December 21, 2025

I called late on Saturday afternoon to renew my ecommerce website, domain, and SSL certificate I spoke with Ziah. She was friendly, knowledgeable and helpful. She was very patient and helped me navigate making some revisions to my account on the log-in platform. Ziah made the whole process quick and enjoyable- a pleasure to work with. She is a great asset to Network Solutions. Thank you, Ziah! Happy Holidays to all and wishes for many blessings throughout the New Year…

Date of experience: December 20, 2025
Reputation T. — NetworkSolutions Rep
2 weeks ago

Hi Sharon,

Thank you for the fantastic review!

Marissa
Customer Advocate at Network Solutions

Maryland
1 review
0 helpful votes
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I was pretty frustated to set up my business e mail.Jaz help me from a to z with professionalism and very good knowledge.She was very patient and waited until I did everything right.

Date of experience: December 21, 2025
Reputation T. — NetworkSolutions Rep
2 weeks ago

Hi Luis,

Thank you for the glowing review!

Marissa
Customer Advocate at Network Solutions

Florida
1 review
0 helpful votes
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Great customer service and experience!
December 18, 2025

As a person fairly familia with domains and stuff like that, Kim was exceptionally knowledgeable and professional. He was a great help and very patient with my call and its process.

Date of experience: December 18, 2025
Reputation T. — NetworkSolutions Rep
2 weeks ago

Hi Robert,

Thank you for the fantastic review!

Marissa
Customer Advocate at Network Solutions

Michigan
1 review
0 helpful votes
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Above and Beyond
December 15, 2025

Team member was patient, explained the steps clearly and didn't rush and solved the problem in timely manner - her customer services was pleasent and she was professional. I had great experience with her

Date of experience: December 15, 2025
Reputation T. — NetworkSolutions Rep
2 weeks ago

Hi Xena,

Thank you for the awesome review!

Marissa
Customer Advocate at Network Solutions

Texas
1 review
0 helpful votes
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I was in a panic when I reached her, and she totally listened and solved my problem. She was totally prepared to handle any problem, and she patiently helped me through the process. If she didn't have the answer, she quicky got to a resource that could help handle the problem. She deserves 100 Stars not just 5 Stars. Please send this to the President. She deserves an award. Thanks!

Date of experience: December 12, 2025
Reputation T. — NetworkSolutions Rep
2 weeks ago

Hi Brig,

Thank you for the glowing review!

Marissa
Customer Advocate at Network Solutions

New York
1 review
0 helpful votes
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Outstanding Service from Janet
December 12, 2025

Customer Support... Janet is an outstanding employee. She patiently walked me through the process of changing my old phone number that was a landline. She was able to patiently provide a most outstanding experience, which is not normally the case with your emails. I am constantly being bombarded by phishing emails on a monthly basis. If it were not for Janet, I would have cancelled my services with Network Solutions. It has taken several calls to get to Janet, who was the ONLY professional who was helpful today.
Your AI is most unhelpful. Most of what is needed is a HUMAN BEING. And one that is totally able to resolve a situation.
Gaii Flannigan
*******@gailflannigan.com

Date of experience: December 12, 2025
Reputation T. — NetworkSolutions Rep
2 weeks ago

Hi Gail,

Thank you for the awesome review!

Marissa
Customer Advocate at Network Solutions