NetworkSolutionsReviews 3,194

I am not a tech savvy person as technology often will outpace my knowledge as it changes so rapidly. However, after contacting support, I was able to setup my website pages. I ran into several problems along the way. Some of my problems were:
1. Not purchasing the domain and website builder together so it created two separate accounts. 2. not understanding how to get started creating my website pages.
3. getting my domain name transferred to my website builder account
4. Publishing my website after the transfer. My domain name was not showing up for me to use.
For each issue I called support and the issues were resolved and my website is finally published. Altogether it took about one month to get everything straight and the longest wait was for the website transfer. The rep I dealt with for the domain transfer was getting short with me but in the end, he did show compassion towards me after I kept explaining that I'm not a tech savvy person. He then walked me through everything I needed to do on my end to initiate the domain transfer. I had to call a second time about publishing my website because with the first call the rep only published one page of my site, and it wasn't even my home page. When I called the second time, my website was published in its entirety with the help of the second Representative, and she helped with my website menu setup so all pages would show up. The reps were respectful even the domain guy, but I could hear in his voice that he was getting annoyed with me. The reason I chose Network Solutions is because I didn't want a one-page website that other companies offered. I believe some things are worth the extra money.

I must say that I'm incredibly happy with Network Solutions and the others involved, there seems to be a let us help you better attitude, not that it wasn't there before, I just feel it has spread to the point that I don't need to repeat my problem or question eight times to that many people until I am so frustrated, I am ready to hang up. You've been there, you are reading this to avoid that same feeling. Well I enjoy calling Network Solutions now, they listen and they either tell me they can help with that or they say let me take a note about this and I will have the Technical team, or Support team, or even Billing has a team. Now I don't feel like I should know how to fix this or that, but I do feel it's Ookay to call or email to get a question answered that you can understand and not spend the entire day trying to get someone to answer your problem. I look forward to continuing my Business with Network Solutions et el for many years to come, and this it the time to look into them and Save lots of Money!

I had a very confusing situation regarding a domain name and an email that included the need to have automatic forwarding for both. James was very patient in solving this, which was particularly difficult because my iphone connection was weak, as it sometimes is, and would not accept some inputs that it should. But James worked around this and got everything solved on my computer and on my iphone. He took initiatives to send me the appropriate additional information. This is consistent with the good quality at Network Solutions that I have experienced in the past -- similar, by the way, to the 1st class direct human phone contact that I have long enjoyed with Apple. Keep up the good work!

Unbeknownst to us Network Solutions erroneously sold us a new hosting agreement instead of renewing my hosting package. This created 2 accounts and our website and email were on the original hosting package. When original package expired without our knowledge our website and email went down even though we paid for 5 years of hosting. In fact, our website was deleted. NETSOL in essence held us hostage until we bought a 10 year email package to restore our email. And we had to buy a 1 year renewal web hosting package to restore our website - this is all while had the useless 5 year hosting package that couldn't be used for the website or email. The agent, Lucy, said she would refund the money for the 5 year package. Today we were notified that we would not refund a refund for the unused hosting package. This was incredibly deceptive and underhanded. This is a terrible company for hosting - don't do it!

Once I got through the 5 menu prompts, Marvin answered the phone immediately. (No on Hold with elevator music)
He was able to explain to me about the different Domain charges and gave me satisfactory options to keep my account active. He made sure all my questions were answered and recapped my decision. The follow up email came promptly.
Thank you for the swift resolution to my inquiry. I appreciated talking to a person that knows your computer system and was able to extend excellent clear concise information.