NetworkSolutionsReviews 3,370

As we have several accounts and domains, and there was some confusion about primary versus technical logins, I have had issues logging in. Your rep was very helpful, and we were able to not only log in but also transfer domains. Now I am all set! The rep also suggested talking to global services, and we are organizing.

Of all the Network Solutions personnel, Mary was the outstanding best! She actually looked at all aspects and issues of what I needed, reviewed the past history of what I was trying to get done with Network Solutions in regard to my SSL Certificate, and found the perfect fit for my needs. Previous to that, I spend almost a week of difficulties in trying to get the solution I really needed.
She was knowledgeable, courteous, and patient. People like this should be promoted because they are a rare asset to any company, and here made Network Solutions worth working with.

There was a need to renew two domain names. One had accidentally been allowed to expire two days earlier. I have been a user of Network Solutions for over a decade and requested a removal of the extra fee with the renewal of the domain names. It was allowed and very much appreciated! Two representatives were involved in two separate calls due to a bank problem I needed to resolve. The renewals were completed efficiently. Service was excellent by both representatives!

The customer service representative, Nitz, was helpful, knowledgeable, and efficient. As a domain registry customer of Network Solutions since the 1990s, this morning's support call was one of the most seamless service-representative encounters I've experienced. With the online world transitioning to AI support that can be hit-or-miss, I stay with Network Solutions for the exceptional support services -- and because you employ quality people like Nitz, who provided true white-glove customer support! Lori G

I had to renew some products including my professional email package, and Jyke was extremely helpful, efficient—fast!—and courteous. He even had me stay on the line to ensure I was receiving emails, which I was. Overall, I was impressed; I call in to NWSol / web.com a lot, and this was a noticeably outstanding experience.

Separately, just some feedback corporately:
I'm hoping that web.com can bring back the loyalty domain name coupon discount of $12.99. I'm a brand consultant and am always "carrying" many names in my account, and this pricing was always very appreciated and showed that web.com is really honoring your loyalty customers.

After three days of trying to get information to resolve my multiple issues (including an incorrect $80 charge to my account) through the robot chat, live chat, email, and customer service call number - all of which were totally useless in resolving even one of my issues - I reached Jehn. He walked me through each step, then suggested a change to my accounts to help keep the issues from happening again. My experience started with 1/2 stars and ended with 5 stars.

The agent I spoke to was kind and patient. He explained everything that was happening and everything I need to do. Both in a way that was neither condescending or presumptive.

It was a pleasure dealing with Hom's.
He was polite and accurate with all his info and solutions.

I feel very comfortable with Network Solutions.
Thank you again.