Web.com

This company has the best customer service. If I can't load pictures they request that I email it to them and they handle it for me. I have use this company when it was Yodle and I'm still happy with my website. I build most of it myself but there is always someone to help me out if I mess up. Thank you Web.com

Always helpful and will get back with me.

I had the pleasure to speak to Tito from Web.com. I was totally clueless and needed help with our website. He was so helpful, patient & very professional. He made the experience extremely easy! Thank you so much for helping us build our future website! Super excited to see the finish product :) I really appreciate your time & effort.

This website is not what I started off thinking I needed but after speaking w Robin and another Sales representative I was able to select a product that fit my growing company's needs. I hope to see great results and gain the clientele as discussed.

You'll get Better skills and service going thru McDonalds. Lol
Web.com is terrible. Not just terrible. -But Very terrible!
The People on here who are listing five stars must work for web.com Lol
Staff... Failure to follow thru. Lack of Communication. Confused. Reps. Provide wrong details. They either Lack company training, or they are just Lazy to follow thru.

I have used web.com as a hosting provider for my web site for about 6 years. A couple of weeks ago, looking at bank account statements, I found out that I was getting billed on a monthly basis. So I called web.com and asked them to change my monthly billing cycle to a yearly billing cycle. But instead of changing my payment plan they shut down my entire web site! I found out 2 weeks (I was traveling) that my web site was not working anymore. I called web.com support and they said that accounting did a mistake and accidentally shut down my site. Additionally web.com didn't have any backup since they delete their backups after 2 weeks!
Warning! Stay away from this company especially if you are running a business site!

Not happy, you are about sucking more $ than helping customers

Troy P. And Erin B. Provided me with the best customer service I ever had in my life. They were professional, thorough, and exceptionally patient. I wish I could get customer service from other representatives the same way all the time. Thank you once again!

I happen to come across this website Web.com and found myself speaking to a very polite and very informative gentleman, Neil M. He was so helpful in explaining the services they provide and how it could help my company. I was very impressed on how he took the time to make me understand. I signed up and can't wait to see the benefits. Also in the final steps of signing with Web.com I spoke to Erin B. And she too was very polite and professional. Thank you Web.com and looking forward to a great business relationship with your company.

I am not website sauvy. I just knew my old website was being held hostage by another host wanting to charge me 300.00 per hour to fix it. Web.com customer service reps walked me through the process, explained everything to me and set me up with a new plan for a functioning website built for the platforms on the web today. The price was more than affordable and I will own my website. No more being held hostage. Thank you web.com

After calling Web.com at least a total of 30 times or more, with putting on hold to never return, transfers, etc. my last call with you was the first call I needed to get the job done. Thank you for sticking with me until the problem was resolved.

Jason Weir and Erin Barrington were more than helpful to me. I'm a complete novice in web design and content. I may know what I want and what I want to say, but they may it all come together. Ask for them by name! You won't be dissatisfied.

I think the process is too rushed. Your sign up and immediately you are talking to a designer. They should provide you with a list of items you are going to need so you can be more prepared. I don't think this is an individual issue but the corporate way they want it done. Both people I have worked with so far have been great. Rich and Teresa, great job.

There are multiple aspects of my website that are continuously not working. Every time I call to get it fixed, it only fixes the problem for a couple hours, then goes back to not working. I'm never charged the same date of the month, and prices keep rising.

Web.com owes me a refund of over $1200 and has yet to respond to my claim! I was playing around with a few different sites online and saw that web.com had a site for $3.12. I set up a couple in order to try out a few different option and then forgot I had even set it up until a few months later when I saw 3 different charges for $35 for the previous 3 months. I called immediately and told them that I needed a refund and to cancel my account. Apparently they only cancelled 1 and left the other two going. I had set this up with my savings account, which I never look at and now see that they've been billing me for the past year and a half! I called multiple times and keep getting the run around... I will be going on all media sites and express my concerns until my accounts are refunded in FULL!

I looked around a bit. Tried to turn off auto-renew before my rate hike after one month, in case I didn't like it. But they don't have that option anywhere. You have to call in and speak with someone during business hours to turn off auto-renew and cancel. I don't want to business with a company like that. So, I never even tried it, didn't get a refund. Poor business practice and poor example for a marketing company.

I can't believe how long it has taken for the simple issue of an in house domain transfer. I continue to have to call Customer Service on this whole experience that I keep hearing is "approved" yet still does not show up in my account. I am extremely frustrated and cannot recommend this site/company if these issues continue without resolve. Ugh. Sooo frustrated!

The customer support team don't know their jobs and they are so slow with their service it was best for me to leave as a customer. They over promise and under deliver on every aspect of their feeble attempt to offer their product

Terrible. Both with the chat and on the phone. It takes hours to get a response on the chat and the phone team don’t know how to fix anything and take no responsibility for their inability to deliver the service.
I have even messaged the CEO and as per you’d expect nothing back

Web.com are idiots! They practically ruined my business. I had a storefront for many years, and as soon as I signed up with them to do my marketing I had to move my company into my garage after 5 months. Their ignite marketing was a failure. They constantly had wrong phone numbers and addresses listed and never changed them when I would hound them about it everyday. They build a website for me and after i paid for it and my contract was up they sent me a hard copy of it that had missing content. Long, long, long story short, my site had no photos for 2.5 weeks and I lost massive business because I switched hosting company's and found out then that things were missing. Then I had to fight like an animal to get them to send me a copy that was supposedly complete. I'm sure it's not and will find out one day when I need to use it to make any changes. Please stay away from them. They have no idea what they are doing!

I want to acknowledge Arthur H. & Kayla A. For their outstanding customer service acumen. The two of them exemplify how servicing customers should be; Knowledgeable, Professional, Personable, Courteous & Friendly... Thanks Guys!

So i need help getting into an client account as he has no login info. First call was 45 min on hold and then hung up on and the second was 29 minutes and the exact same result, hung up on. Do they not know how to use a phone? Seems to me NS/web.com does NOT care about customer service at all, they were never good but now it is 10X worse. We will be moving the domain when its up for renewal. Stay away.

Extraordinarily helpful while I was going through a very stressful marketing campaign. He was not only uncommonly knowledgable, he was also patient and listened, without making me feel guilty for pressing for perfection. Tech support from Web.Com has always been exceptional, but Dave solved a problem beyond the call of duty. Thank you.

Appalling customer service. My business has been not functioning for a whole week with the loss of so far more then 200,000 USD in revenue. They don't care. I have spent 3 hours every evening this week holding on the support line. I am pushed from one support group to another. I get put on hold and then cut off when someone is in the middle of dealing with the query. Have to start again. They deleted our mail accounts because THEY failed to implement a credit card change - although they did charge the new card correctly for two months, they then just went back to the old cancelled card. No explanation. No apology. They never sent any emails to us to advise there was a problem - just deleted all our mailboxes.
They could not recover the backup so we lost all our historic email. They set up a new system but it has not worked yet - a week later. They are most awful ISP I have ever come across. Writing this while hanging in their queue after being cut off AGAIN mid call.