Web.com

Customer service is horrible
When you address your issue they ignore it and start offering you more paying services lol all Customer service reps sound brain washed by the company. Same excuses same ticket scalation scripts. They are money hungry and horrible at what the do! Do not use them. You been warned

I have a bad experienced using this company. Since March 2018 my Website were off online but they keep charge me to my account for service I had not received at all. What way to do business
I called to get a refund and they denie it. I ask why? And they said. For services as collect money in your Site, I said my Site if off since March 2018. How my clients will use that service if my website is off online. As you can see they charge me for services I did not received From March 2018 to December 2018...

I love the fact I can speak and text some one I would like better help and clarity on the payment plan and a video explaining step by step how to build a web page and what each feature does. It will make it better for people to stay.

I have had an amazing experience so far except i paid to have my web site to have a http security and it has not showed on my site for launch. And when I checked it for my phone the pages were not looking right and a bunch of stuff didn't match up so to have it match would be great and much more preferable. Other than that the support and the people i have interacted with have just been amazing I thank you wish you all well Plus may the stars shine as bright for you as they do for me.

I've reached out to customer service on multiple occasions. For simple issues, I received assistance without any problems. However, when I encountered an issue with my account – specifically, I had subscribed to a package that included 'MySchedule,' but I didn't receive it – things took a frustrating turn. When I contacted customer support about this, they informed me that I didn't have 'MySchedule,' and nobody seemed willing to help resolve the issue. I made multiple calls, but the problem persisted. On one occasion, I had a particularly unpleasant interaction with an agent. After our conversation was over, she refused to hang up, presumably to prevent me from leaving negative feedback. I waited for about 10 minutes, but she still didn't disconnect the call. When I asked her to hang up, she claimed she couldn't. It left me feeling that the customer support team either lacks the authority to make changes to accounts or simply isn't motivated to assist customers.

We host over 50 domains with them. Everytime we renew, we have to call in get special discounts. Lets talk about special now. $40/yr to for domain registration. $15/yr additional for Private registration. Are we still in 1990s. Google charges $12/yr which includes private registration. Is this a joke. Web.com wake up or loose all your customers. I would switch in a heart beat if they dont hold you hostage with downtime. They will not release domain for transfer just cuz law gives them 3 days. So we are down for 3 days. Absolutely unbelievable.

Web.com advertises their customer service will walk you through to get you started. First of all it's damn near impossible to get a real person to talk with. Reps talk to you on their their technical level like you know what they're taking about. If you don't use their service Web.com does not issue a full refund.

I have had my business email for five years with them. My error, I received a new credit card due to fraud on my credit card and forgot to call them to update. Lost my account and as it should simply be a phone call to give my new credit card info, I am literally on my SECOND phone call and keep getting put on hold and transferred numerous times. Does anyone know what they are doing? These are foreigners by the way. Just saying.

I signed up in November of 2015 and is still currently with them (looking at other alternatives with my budget). Upon sign up they fail to disclose alot of useful information found out in January to put a reset for the seo settings in that i cant make any changes on the website (which what they built is outdated www.sincitycomicsdirect.com) for 3 months (however they did give 1 free month), for 6 months only one sale there solution was/is to pay them more.The only ones making money on my website is them. BUYER BEWARE

I've thought for several year's business woyk d benefit with a website so for 2018 i made this my top priority and logged on web.com.As I was filling out a request for someone to return my call I received a chat from one of their team members who helped me immediately, and answered several questions for me! I told her to please call me back on Wednesday at 10 am, which she did right on tbe dot, I knew right then this was tbe website buikder fir me! After going over a few important key questions she transferred me to another team remember Robin who took down information about my business and asked me more key points to help the actual design team! I'm so excited to see just what they come up with. I feel very confident that our company and web.com will have a very successful working relationship and theirs no limit for our business, to sky rock!
Thank you web.com we're very excited about the future!

I have a fractional website. I cannot adjust the website because I cannot access the site. Sometimes it comes up and other times it does not. I cannot add things or take away items on the website. I needed a 1,2,3 kind of setup that is easy to adjust and update.

They can't or won't do what you want, in very busy yet I have to spend hours on the phone to get them to understand and then they don't fix the problem. I have wasted a ton of money and time. What a nightmare