• WebEyeCare

WebEyeCare

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Overview

WebEyeCare has a rating of 3.2 stars from 869 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebEyeCare most frequently mention customer service, contact lenses, and best price. WebEyeCare ranks 9th among Contact Lenses sites.

Positive reviews (last 12 months): 0%
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How would you rate WebEyeCare?
Top Positive Review

“Good Company, Fast shipping”

Ina D.
5/14/21

Hassle free online purchase. Prescription was verified right away. Customer service always available for any concerns/queries. Order was shipped within 24 hours of placement. Product as described. Will shop again.

Top Critical Review

“Stressful”

Nicole B.
8/10/21

I am very stressed out. I moved after putting an order in for my contacts, but due to them not being in stock I had to wait two weeks... But had filed a change of address weeks prior... Well long story short... The carrier they used to ship my contacts decided instead of forwarding my package to my new address or better yet... Leave it at the local post office... To return it to sender... Which ended up being a whole different location not the location where it was previously sent from... Yea confusing I know, what's more confusing is I have reached out to this company 3 times in the past week and a half... And heard nothing! Then I just call them and get placed on hold for over ten minutes... And now being told the ESTIMATED shipping day is tomorrow, and will take ten days to even reach me. I just wanna cry... My eyes are in so much pain!

Reviews (869)

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Reviews that mention popular keywords

customer service (97) contact lenses (69) eye doctor (37)
Thumbnail of user nikkil75
Texas
1 review
0 helpful votes
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June 10th, 2019

This is regarding reference order number *******

Excellent service. Best price in town.
Had minor hiccup with my ophthalmologist validating my prescription. But web eye care were persistent in contacting them to get the problem resolved.

Thumbnail of user inad15
Washington
1 review
1 helpful vote
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May 14th, 2021
Verified purchase

Hassle free online purchase. Prescription was verified right away. Customer service always available for any concerns/queries. Order was shipped within 24 hours of placement. Product as described. Will shop again.

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you for the kind words. We greatly appreciate your recommendation.

Thumbnail of user nicoleb1538
Ohio
2 reviews
0 helpful votes
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August 10th, 2021

I am very stressed out. I moved after putting an order in for my contacts, but due to them not being in stock I had to wait two weeks... But had filed a change of address weeks prior... Well long story short... The carrier they used to ship my contacts decided instead of forwarding my package to my new address or better yet... Leave it at the local post office... To return it to sender... Which ended up being a whole different location not the location where it was previously sent from... Yea confusing I know, what's more confusing is I have reached out to this company 3 times in the past week and a half... And heard nothing! Then I just call them and get placed on hold for over ten minutes... And now being told the ESTIMATED shipping day is tomorrow, and will take ten days to even reach me. I just wanna cry... My eyes are in so much pain!

Tip for consumers:
Order wayyyyy ahead of running out of contacts... Don't wanna be getting a run around and chasing down answers when you are totally out of contacts and can't see a thing.

Products used:
Still waiting on my order

Service
Value
Shipping
Returns
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you for contacting WebEyeCare. We do apologize for the inconvenience you are experiencing. We've reviewed the tracking history on your shipment 92748926731001553057274083. USPS does show that they attempted to forward your package on July 26th. It does not say why that attempt resulted in the package being returned to us. Unfortunately, we have no control over the processes of USPS. We do recommend, in the future, advising us of the new address so we can update your order prior to shipment. Our system shows a replacement order was requested on August 3rd when you advised us of the package not being received. The replacement order is also on backorder as your brand and prescription combination are not readily in stock for shipment. We have advised our shipping department to ship the order as it becomes available so you may receive multiple shipments of varying quantities. We requested the replacement be shipped with next business day air so once it does ship you will not need to wait the 10 business days of your original shipping winodw. Please let us know if you have any additional questions. Thank you!

Thumbnail of user asifd2
Washington
1 review
0 helpful votes
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November 29th, 2021
Verified purchase

Very happy with the purchase experience from WebEyeCare. It was one of the best prices and exceeded my expectations on delivery time over a busy thanksgiving week. I got it in only about 3-4 days and it came well packaged. Also happy with the regular email and text updates on shipping status.

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!

Thumbnail of user jenniferd183
South Carolina
1 review
0 helpful votes
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April 18th, 2017

Product was in, sent in a timely fashion, great price, rebate available. Would recommend to others; probably my best online contact lens buying experience.

Reference: order ******* placed on 3/23/2017

Service
Value
Shipping
Quality
Thumbnail of user rajeevg12
Minnesota
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

I found this site through Google Shopping. Hadn't heard of them before but prices were great. Sometimes this cam be a bait-and-switch. But everything went smoothly. No gimmicks. Free shipping. Fast delivery. Text notifications. I even had a question about the arc which got a speedy response from their care team. Will definitely be back for more!

Products used:
Contact lens

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you so much for your kind words and recommendation. We greatly appreciate it.

Thumbnail of user maryd526
Louisiana
1 review
0 helpful votes
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August 17th, 2018

This date had a great price. Put 2 boxes of lenses in my virtual cart. Hit checkout. In SMALL print, it said I would be charged $40 and some cents for "handling" oh this order. Their response when I called? "Everyone else does it"... I'll find a more straightforward and trustworthy site to order from.

Thumbnail of user candiced11
New Jersey
1 review
0 helpful votes
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April 2nd, 2018

Webeyecare.com has been my go-to site for ordering prescription contacts online - always quick deliver and exactly what I ordered. The few times I have called customer service my questions have been answered efficiently, or requests to edit an order was always done quickly and correctly as well. No complaints. Their low pricing is also pretty great!

Thumbnail of user michelleg472
Michigan
1 review
0 helpful votes
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November 3rd, 2019

They have always been the lowest price. Their rewards program makes them even less. If there is a problem, they have always corrected it and made it right. I usually allow two weeks lead time just in case my contacts are not in stock to avoid paying excess shipping costs.

Thumbnail of user tonyt360
Kansas
1 review
0 helpful votes
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March 21st, 2020

Service was great, fast and best price I could find online. Well done on my order *******. I intend to use WebEyeCare again and will have other members of my family do the same when we need new prescriptions filled

Thumbnail of user lorip8
New York
1 review
0 helpful votes
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November 20th, 2013

I have been using this company for over one year now. Had the pleasure of dealing with customer service due to an expired script and they were very courteous and helpful in requesting the necessary information for me from the doctor's office. Quick delivery too! Like them on Facebook for extra discount.

Thumbnail of user shannaleef
California
1 review
0 helpful votes
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September 16th, 2013

Super easy to navigate around and order - took less than 10 minutes my first time ever. I had transcribe the prescription incorrect and was notified right away to correct. I will most definitely be using this website again!

Thumbnail of user marieb81
California
2 reviews
2 helpful votes
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April 6th, 2016

I used webeyecare for a couple of years and because I am so busy did not realize I could have purchased same lens for much less somewhere else. Also, I wear the monthlies almost like dailies so went through my last order within 3 months and noticed that my vision had changed. I was convinced was due to getting older or vision problem and did not look at what they had sent me. Finally visited my eye doctor to learn webeyecare had made a mistake and sent the wrong power. When I brought to their attention, was told can only refund the remaining lens (which I unfortunately suffered through using). Poor company, does not care about the customer, overpriced.

Thumbnail of user jenniferb2787
Illinois
1 review
0 helpful votes
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August 1st, 2021

I had ordered contacts from this company a couple times now. It was very easy and they shipped my products quickly. Also, the price for contacts were much less expensive than purchasing them from my eye doctors.

Thumbnail of user jasons92
Washington
1 review
1 helpful vote
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March 18th, 2014
Verified purchase

I like ordering with WebEyeCare.com because it's a straightforward process and very easy once they have verified your prescription. I can reorder with no hassle and love the convenience of having them delivered right to my door.

Thumbnail of user valeriev14
New Mexico
1 review
0 helpful votes
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December 5th, 2016

Ordering was fast and easy. Price for my contacts were a lot better than Sams Club. Took less than 10 days for delivery. Order your contacts, I suggest, at least 2 weeks before you run out to give enough time for delivery. The wait is worth the savings. Also, free shipping was nice. Will buy from again.

Thumbnail of user joannef3
Wisconsin
1 review
1 helpful vote
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February 28th, 2014

I was sent the wrong contact lenses even though they had my prescription, they were nice enough to replace it promptly, however - then the replacement was not shipped overnight due to a technical communication I'm told with their warehouse. I will give them thumbs up for nice customer service people, but not two too many problems!

Thumbnail of user mikef37
Florida
1 review
1 helpful vote
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March 18th, 2013

WebEyeCare has the lowest price for my contact prescription out of all the websites that I've checked. It was easy to complete my order and have my prescription verified. Oftentimes they offer a $5 coupon which is another plus. Great experience overall.

Thumbnail of user annc57
California
1 review
1 helpful vote
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February 2nd, 2016

I've been ordering from webeyecare.com for a couple of years at least. Their prices are competitive and their customer service exceptional. There was a glitch with my most recent order and they resolved the problem immediately. Can't ask for more than that!

Thumbnail of user jamesl2551
Oregon
2 reviews
2 helpful votes
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August 31st, 2021
Verified purchase

Contact lens I purchased from webeyecare.com did not work me. I rarely return items purchased via Internet, but with their banners of 100% satisfaction guaranteed, etc. I called customer service and found that in fact it's not 100% satisfaction guaranteed. I can only return unopened box, I pay for shipping, no return label, and worst of all a surly customer service rep. I'm going to buy a new contact lenses but not from this company.

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

I am deeply sorry to hear that your experience was less than ideal, as we pride ourselves on excellent customer service. We are eager to remedy this. Please give us a call at (888) 536-7480 when you have a moment. Again, I am sorry for the inconvenience and hope to connect you with our team soon.

Thumbnail of user melh9
Illinois
1 review
1 helpful vote
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April 5th, 2013

This site was relatively easy to navigate. My order shipped to me within the expected amount of time. They do have low prices, and they are a Google Trusted seller which did influence my decision when deciding where to buy my contacts. I would likely order from webeyecare.com again.

Thumbnail of user amandap70
California
1 review
2 helpful votes
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April 1st, 2016

I ordered from web eye care thinking it will be much faster than my eye doctor. I was clearly mistaken. I sent a copy of my prescription with my order and six days later it was barely being shipped. Why it would take six days I have no clue. I understand the weekend but by Tuesday they still had not shipped. I can go to my doctors office and that day it will be processed. My contracts were shipped in two separate boxed and arrived days apart. Overall slow service has me convinced web eye care is a poor choice

Thumbnail of user matts2
Pennsylvania
1 review
7 helpful votes
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October 8th, 2009

While they didn't overcharge me for my purchase, they did pretty much everything else poorly.

It took forever for me to receive my contacts, communication with them was extremely difficult and they made false promises regarding shipment and returning my calls.

I will never do business with them again and suggest that you avoid them. Trust me, a few dollars saved is definitely not worth the hassles and headaches.

Thumbnail of user alexandrap111
Washington
1 review
1 helpful vote
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December 20th, 2020

I paid for an eye exam for a contacts prescription. I waited two weeks, and nothing ever came. I had to contact customer service, follow up after I heard nothing, and then finally got a refund with no explanation as to what the heck happened. It was a let down.

Thumbnail of user nickg28
California
1 review
1 helpful vote
  • Send Message
May 20th, 2014
Verified purchase

The transaction was painless, the customer service agent was agitating, and the first contact I opened was irreparably damaged. So far, not off the a great start aside from the ease at which my credit card was charged.

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From the business

WebEyeCare is a leading retailer of discount contact lenses & eyeglasses. Find your new favorite pair of glasses or order your tried and true brand of contact lenses online. We carry all of the leading name brands from doctor's most trusted manufacturers of soft contact lenses at up to 70% off retail prices! With an extensive and varied collection of designer glasses and sunglasses, you'll find something for everyone in your family. Whether you love a classic look or want to make a bold statement, we have a frame that will fit your lifestyle. See more clearly with WebEyeCare today.

Business History

Welcome to WebEyeCare! Founded in 2009, we've been your trusted source for contact lenses & glasses for over 10 years. Based just outside of Philadelphia, Pennsylvania, we pride ourselves on being a US owned & operated company.

Company Representative

Thumbnail of user peterb53
Angela B.
WebEyeCare Rep
Hi! I'm Angela. I'm here to answer any of your questions and address any concerns you may have. We appreciate your feedback and look forward to assisting you.

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3.2
869 reviews
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