• WebEyeCare

WebEyeCare

Write a Review

Overview

WebEyeCare has a rating of 3.2 stars from 869 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebEyeCare most frequently mention customer service, contact lenses, and best price. WebEyeCare ranks 9th among Contact Lenses sites.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
16
See all photos
How would you rate WebEyeCare?
Top Positive Review

“Good Company, Fast shipping”

Ina D.
5/14/21

Hassle free online purchase. Prescription was verified right away. Customer service always available for any concerns/queries. Order was shipped within 24 hours of placement. Product as described. Will shop again.

Top Critical Review

“Stressful”

Nicole B.
8/10/21

I am very stressed out. I moved after putting an order in for my contacts, but due to them not being in stock I had to wait two weeks... But had filed a change of address weeks prior... Well long story short... The carrier they used to ship my contacts decided instead of forwarding my package to my new address or better yet... Leave it at the local post office... To return it to sender... Which ended up being a whole different location not the location where it was previously sent from... Yea confusing I know, what's more confusing is I have reached out to this company 3 times in the past week and a half... And heard nothing! Then I just call them and get placed on hold for over ten minutes... And now being told the ESTIMATED shipping day is tomorrow, and will take ten days to even reach me. I just wanna cry... My eyes are in so much pain!

Reviews (869)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (97) contact lenses (69) eye doctor (37)
Thumbnail of user lucindas2
New York
1 review
1 helpful vote
  • Send Message
April 16th, 2014
Verified purchase

Shipping took longer than expected but since price was so excellent, it was well worth it. Just give yourself time. Right and left eye were not identified. If you have the script, not such a big deal I guess. But it caused huge amounts of frustration to my 13- year old.

Thumbnail of user jessem73
New Hampshire
1 review
0 helpful votes
  • Send Message
April 13th, 2017

I have weird eyes, and I've been through several brands of contact lenses in the last year, which gets wicked expensive. WebEyeCare.com was the cheapest site I found for what I needed. Shipping was a little slower than I'd like, but if you plan ahead that's not an issue. Also there's an increased processing fee with every box you order, so ordering in bulk won't save you money, which I thought was weird. Overall I'm satisfied.

Thumbnail of user valeriav10
Georgia
1 review
0 helpful votes
  • Send Message
September 29th, 2019

Easy to find and great prices for contacts. Could find them for that price anywhere else. There handle fee is pretty high but even with that the contacts are still more affordable than other sites. Also had very fast shipping. Reference order *******

Thumbnail of user michelles838
Florida
1 review
0 helpful votes
  • Send Message
June 10th, 2019

Price was better than most places. They all get you on processing because shipping is free and price for contacts is much lower than in the store. Easy ordering. Arrived quickly. Overall I am pleased.
*******

Thumbnail of user kregp2
New York
3 reviews
0 helpful votes
  • Send Message
July 5th, 2019

Found my rare contacts for a cheap price on the webeyecare.com website and got free shipping, no minimum and received them in a short amount of time. Would highly recommend Web Eye Care for all your eye needs. I will be using this site over several other contact sites I have used in the past.

Thumbnail of user angelah104
Louisiana
2 reviews
0 helpful votes
  • Send Message
March 16th, 2017

My husband wears contacts for astigmatism and for 6 months from his eye doctor we were paying around a hundred dollars. From webeyecare we were able to order a whole year of the same brand for that price. I have also ordered for my daughter and webeyecare sent them straight to her college which was extremely convenient since she's in another city. I will continue to use webeyecare since 4 of our 5 family members have vision problems and wear contacts and glasses. So glad I came across them online while doing an online search. Same product, shipped straight to us, lower prices! It's a total win!

Thumbnail of user lisam990
West Virginia
1 review
1 helpful vote
  • Send Message
April 14th, 2019

Webeyecare has the least expensive deal for my contacts. Ordered on a Tuesday evening and they arrived 3 days later on Friday. My order was correct and I will be using them again when it's time to renew! Thank you Webeyecare

Thumbnail of user kk291
Pennsylvania
1 review
0 helpful votes
  • Send Message
March 13th, 2019

Pleasantly surprised when i saw box in mail 2 days after placing order online. Status indicated 'order processed' so i was waiting for tracking number but who needs a tracking number if you get the product itself:)

Great going WebEyeCare! Cheers!

Thumbnail of user darrenr60
District of Columbia
1 review
1 helpful vote
  • Send Message
August 17th, 2019

This is my second time ordering contacts from WebEyeCare.com. Both experiences have been very good. My only bit of constructive criticism would be to update the user-face of the website. The layout seems dated. Include more drop down options and less mini graphics for a more appealing ordering aesthetic.

Thumbnail of user jordanb25
New Jersey
1 review
1 helpful vote
  • Send Message
July 23rd, 2013

This website is the only place that I can get my otherwise expensive ($60/box) contact lenses for $39. Can't get any better than that, besides the quick processing & surprisingly early delivery (a day or two) time! Highly recommend to anyone that is tired of their eye doctor's office or other website draining their bank account.

Thumbnail of user testt43
New Jersey
1 review
0 helpful votes
  • Send Message
June 23rd, 2017

I have been using webeyecare for the past 3 years. For the most part service, shipping and products are very good. Only issue sometimes is when prescription changes, you have to make sure they have it on file, otherwise the shipment will get delayed if you don't follow up. As they say, every mistake is a lesson learned. Overall, very satisfy with this company. My second son is ready for contact, so I will be using webeyecare as well.

Thumbnail of user josief
Michigan
1 review
1 helpful vote
  • Send Message
March 5th, 2013

I just recently purchased contacts at this website for the first time. Very easy to navigate through. Plus the price was so much less than what I've been paying when ordering thru my eye doctor. I plan to continue to use Web Eye Care.

Thumbnail of user angiet17
Texas
1 review
2 helpful votes
  • Send Message
February 28th, 2017

They have great customer service but their prices are misleading. There are processing fees that they add on. It can greatly increase costs. I'd prefer a true price for the lenses that includes the fees. It's difficult to compare prices because you don't know what you're really paying until you have gone through almost the entire ordering process.

Thumbnail of user micahl5
California
1 review
0 helpful votes
  • Send Message
September 21st, 2013

Got the order quickly for a great price and at first we thought they had messed up the order on one box, but after calling them for a refund we found out that it was exactly what we needed. They went the extra mile to call and confirm prescriptions with our eye doctor that they were getting us the right lens since our manufacturer doesn't make lenses to those specifications. Very helpful

Thumbnail of user lindseyh50
Virginia
1 review
0 helpful votes
  • Send Message
April 2nd, 2018

Absolutely the best deals available for my contacts. There is nothing cheaper! Shipping is always lightning fast. I've re-ordered time and time again, and I will continue to do so. Order number *******

Thumbnail of user romaisaa
Washington
1 review
0 helpful votes
  • Send Message
July 5th, 2019

Order# *******.

What a smooth transaction! Even after receiving the wrong brand the first time, webeyecare was so helpful in fixing the issue in a prompt manner. They even sent a pair to hold me over while my correct order was being processed. I was thoroughly impressed with the customer service, fast replies to emails and quick shipping. Will definitely order again when I run out

Thumbnail of user jenniferp1919
New York
1 review
0 helpful votes
  • Send Message
December 30th, 2021

I placed my order on Monday, December 27@ 9:15 AM. They stated that it would take 5-10 business days to receive the order, but actually received the order on Wednesday, December 29. I think they just state a longer period just in case something goes wrong with the shipping. I would definitely order from them again even if running low on my contacts instead of ordering locally as it is a much more economical efficient process.

Products used:
Contacts

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you so much for your kind words and recommendation! We greatly appreciate it!

Thumbnail of user jordinh1
Colorado
1 review
0 helpful votes
  • Send Message
September 28th, 2021

I always try to find the cheapest deal on contacts whenever I need to renew (eye doctor offices charge at least twice or three times what I can find online for myself). WebEyeCare was the cheapest I could find this time. The contacts were shipped to me quickly and their staff was very helpful. The only thing that could have been better was notification from the company that a shipping label had been created the moment they took money from my account. Otherwise, all good.

Thumbnail of user jamesa1637
Colorado
1 review
0 helpful votes
  • Send Message
March 2nd, 2021
Verified purchase

Everything about the purchasing process was easy and straight forward! The price was the best and I received the contacts in just over a week. Email communications kept me well informed from purchase to delivery. Would recommend WebEyeCare to anyone.

Products used:
Contacts

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

We are thrilled to have exceeded your expectations. Thank you so much for your kind words and we look forward to serving you in the future!

Thumbnail of user jeffb561
Florida
1 review
0 helpful votes
  • Send Message
December 7th, 2018

Haven't found another business that can come close to the price for my contacts at WebEyeCare.com. Takes less than 5 minutes to reorder my contacts and free shipping is always a plus! Usually arrives within 5 days.

Thumbnail of user sharonf5
New York
1 review
1 helpful vote
  • Send Message
August 2nd, 2012

WebEyeCare's site is very simple and quick. I love their chat feature, its right there on the site so if you have any questions you just type and get an immediate response. I was able to find the lenses I need and place my order in a matter of minutes. The lenses came yesterday and were very securely packaged inside both a cardboard box and a plastic envelope to protect them from the elements. Very nice.

Thumbnail of user brendab117
New Jersey
1 review
0 helpful votes
  • Send Message
March 16th, 2017

I usually get my contact lenses at 1-800 Contacts or Walgreens. Although they have competitive prices as well-they are not even close to what I paid at Webeyecare.com I saved $30 and the shipping was almost as fast. I will use them again an again.

Thumbnail of user alejandral15
Texas
1 review
0 helpful votes
  • Send Message
June 1st, 2019

It's so easy to order on web eye care.com and submit the RX. You just take a picture of your printed prescription and they match the contacts to your needs. Plus, No hassle free shipping right to my door! Loved it!

Thumbnail of user kathyv52
Georgia
2 reviews
0 helpful votes
  • Send Message
December 8th, 2022
Verified purchase

This was my first order with WebEyeCare. When I had questions prior to placing my order, it was very easy to reach someone to talk to. After I received my order, I had a question about my insurance. Angela promised to call me back after following up and she did in minutes! She was extremely helpful and friendly. I will definitely be using Web Eye Care again. Excellent Customer Service makes all the difference.

Products used:
Air Optix HydraGlyde Mulifocal Contacts

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!

Thumbnail of user donnap525
New York
1 review
0 helpful votes
  • Send Message
June 1st, 2020

I found this site to be super easy to use and I like how it gives you the re-order option with the simple click of a button. After ordering I instantly received a confirmation email which is always good especially if your not familiar with a company yet.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

WebEyeCare is a leading retailer of discount contact lenses & eyeglasses. Find your new favorite pair of glasses or order your tried and true brand of contact lenses online. We carry all of the leading name brands from doctor's most trusted manufacturers of soft contact lenses at up to 70% off retail prices! With an extensive and varied collection of designer glasses and sunglasses, you'll find something for everyone in your family. Whether you love a classic look or want to make a bold statement, we have a frame that will fit your lifestyle. See more clearly with WebEyeCare today.

Business History

Welcome to WebEyeCare! Founded in 2009, we've been your trusted source for contact lenses & glasses for over 10 years. Based just outside of Philadelphia, Pennsylvania, we pride ourselves on being a US owned & operated company.

Company Representative

Thumbnail of user peterb53
Angela B.
WebEyeCare Rep
Hi! I'm Angela. I'm here to answer any of your questions and address any concerns you may have. We appreciate your feedback and look forward to assisting you.

How do I know I can trust these reviews about WebEyeCare?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about WebEyeCare?