• WebEyeCare

WebEyeCare

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Overview

WebEyeCare has a rating of 3.2 stars from 869 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebEyeCare most frequently mention customer service, contact lenses, and best price. WebEyeCare ranks 9th among Contact Lenses sites.

Positive reviews (last 12 months): 0%
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How would you rate WebEyeCare?
Top Positive Review

“Good Company, Fast shipping”

Ina D.
5/14/21

Hassle free online purchase. Prescription was verified right away. Customer service always available for any concerns/queries. Order was shipped within 24 hours of placement. Product as described. Will shop again.

Top Critical Review

“Stressful”

Nicole B.
8/10/21

I am very stressed out. I moved after putting an order in for my contacts, but due to them not being in stock I had to wait two weeks... But had filed a change of address weeks prior... Well long story short... The carrier they used to ship my contacts decided instead of forwarding my package to my new address or better yet... Leave it at the local post office... To return it to sender... Which ended up being a whole different location not the location where it was previously sent from... Yea confusing I know, what's more confusing is I have reached out to this company 3 times in the past week and a half... And heard nothing! Then I just call them and get placed on hold for over ten minutes... And now being told the ESTIMATED shipping day is tomorrow, and will take ten days to even reach me. I just wanna cry... My eyes are in so much pain!

Reviews (869)

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Reviews that mention popular keywords

customer service (97) contact lenses (69) eye doctor (37)
Thumbnail of user melissar12
New Hampshire
1 review
1 helpful vote
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April 2nd, 2013

I was searching for contacts online, cheaper than the price given by my eye doctor of $40 a box - after looking noone could beat webeyecare prices. I got my contacts for $27 a box - the only downside was the high shipping and processing charges. My husband also ordered his from them and we both saved money.The orders came quickly too.

Thumbnail of user angelag1051
Alabama
1 review
0 helpful votes
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May 20th, 2021

Thank you to WebEyeCare for your quality of service and great value. Times are tough now and I wasn't sure I could afford to order contacts for my daughter, but you made it possible with your unbeatable prices. Delivery was quick with delivery and tracking notifications every step of the way. We'll definitely be back when it's time to reorder!

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Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Wonderful to hear! Thank you so much for recommending WebEyeCare!

Thumbnail of user harleyq
New Jersey
2 reviews
6 helpful votes
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November 1st, 2013

I will never be ordering from this company again. Personally, I do not understand how they are in business. When entering their site from facebook, google shopping, amazon, or just typing in the site they offer all different pricing. 12.95 shipping and 20% processing is just crazy. I rather order with a company that is upfront with their customers and don't pull this stunt. FRAUD

Thumbnail of user anil35
California
1 review
0 helpful votes
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April 16th, 2014
Verified purchase

WebEyeCare is extremely efficient, and has the best prices I've found on the internet for my contacts. They conveniently store my prescription, so re-ordering my contacts is super quick and easy. It only takes me about 5 minutes, since I just re-order the same thing I ordered a few months ago, as soon as I remember I need them (when I'm at work), and I can expect them to arrive in the next couple of days. How awesome!

Thumbnail of user spencerm14
Georgia
1 review
1 helpful vote
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March 5th, 2013

Great Prices however, there are processing fees that are not mentioned until you check out. Example $25 processing fee on 8 boxes of contacts which raises the price per box by over $3. Of course there are shipping costs but this is expected however they are on top of the processing costs.

Prices still seem to fall below most competitors however it can be a little misleading if you are a first time customer.

Thumbnail of user markm3319
Illinois
1 review
0 helpful votes
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July 13th, 2021

Although I am shocked at the universally large price increase for contact lenses in the last year, and wish that all web providers were more transparent about their pricing (they all hide handling and mailing costs deep in the order process, after we're enticed by a low price), the service from Webeyecare was exemplary. The lenses were easy to locate and select on their website, uploading a prescription was easy, and delivery was seamless (and quicker than promised).

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you so much for your kind words and recommendation! We greatly appreciate it!

Thumbnail of user robertc437
California
1 review
2 helpful votes
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January 17th, 2018

My order was wrong because your company sent me a non valid script because the eye doctor didn't answer the phone that day. U sent me 2 months worth of contacts I paid for six. Basically I got ripped off.

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you for reviewing your purchase with WebEyeCare. We greatly appreciate your feedback. If you can please provide us with your order number we would be happy to look into the verification process on your order. Please let us know if you have any additional questions. Thank you!

Thumbnail of user nicoleb25
Georgia
1 review
1 helpful vote
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September 16th, 2013

I have ordered contacts from webeyecare 2 times now. I have always been pleased with the prices and turn around time. My contacts were shipped within a few days. I found the same contacts on another site for a very close price. I called webeyecare.com and asked if they had any specials or coupons and the lady gave me a code for $5 off.

Thumbnail of user bend
California
1 review
6 helpful votes
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September 22nd, 2009

They charged my card on 9/14/09. I call today (9/22/09) and am told my order number or last name isn't on file. The young lady (who is calm but obviously doesn't care and is playing with me) pretends to investigate further and finally gives me a tracking number for some other person that ordered a few weeks earlier. I call back and get the voice mail thing. I do the live chat and finally get someone to answer. But it is probably the same lady. She tells me a request will be sent to have it shipped tomorrow. Wow! I got charged eons ago and they are barely making the request to ship! If the previous reviews are any indication, the lenses will not ship ever. I will never, ever do business with these scammers again!

Thumbnail of user karlya
Mississippi
1 review
0 helpful votes
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September 16th, 2013

My experience with webeyecare.com was great! This was the first time using this site - I was looking for the best price on contacts while getting them in a quick hassle free method. I ordered them online while faxing a copy of my prescription to speed up the process. Webeyecare.com took care of all of those for me. Got a very reasonable priced contacts for both eyes and within a week these contacts were shipped to my college address. Will for sure use this website again.

Thumbnail of user craigw18
California
1 review
1 helpful vote
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May 20th, 2014
Verified purchase

I was able to order my contacts very easily thru the webeyecare.com website. The prices they had were better then any other site I had seen. I received my lenses about a week later and I wore my first pair 2 days ago. Great experience with Webeyecare and i definitely will be reordering.

Thumbnail of user tonib340
Louisiana
1 review
0 helpful votes
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November 5th, 2021
Verified purchase

I accidentally happened upon this company and I was glad I did. The prices were a whole lot lower than I am used to paying and the service was fantastic. I highly recommend them. I will be ordering my contacts from here in the future. Thanks so much for the great service.

Tip for consumers:
Give them a try! The service was wonderful and the price is fantastic!

Products used:
Contact lens.

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Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Wonderful to hear! Thank you so much for recommending WebEyeCare!

Thumbnail of user jamesb91
Virginia
1 review
2 helpful votes
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January 24th, 2013

They falsify their pricing. They give you a lower "published" rate, then when you get to the very end of the billing process, after spending 30 minutes going through the ordering process, they surprise you with (1) a bogus processing fee; and (2) excessive shipping and handling rates. Their call center denies that their published rates are fraudulent, of course, but there's no doubt they falsely advertise the price of their contacts to get you to the site, then pull a bait-and-switch. Patented fraud. Buyer beware.

Thumbnail of user binge3
Illinois
1 review
1 helpful vote
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March 15th, 2013

I have been order few times from Webeyecare.com, and I like it. It is easy and fast. Very helpful website, and lots of discount. Normally, the product will shipped by UPS, and will arrived in 5 days; however, sometimes they do have some issues, and will take longer. Overall, GREAT customer service, and will come back again. :)

Thumbnail of user carvonl
New York
1 review
1 helpful vote
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August 4th, 2014

Thank you for contacting WebEyeCare. We are unable to accept, typed out prescriptions, prescriptions in word documents, order receipts/pack lists, order forms, screen shots, images of the contact lens boxes or images of blister packs as a valid contact lens prescription. We are very sorry for any inconvenience this may cause. Until a prescription is received showing the adjustments you mentioned in the e-mail, we will be unable to fill the order for anything else but what is written on the prescription.

I totally have no idea of what they wanted. If you wanted something I do not know please tell me before I ordered. I already went to the doctor twice and wrote two prescription for them, and both are not they wanted, it is funny.

Thumbnail of user nidhip7
Virginia
1 review
0 helpful votes
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December 14th, 2019

Each time a purchase is made for the lenses, they have met beyond expectation. I tried to search if anyone else can beat the price. Nobody was even close. I would continue to buy for the family. Great deals!

Thumbnail of user jessicat15
California
1 review
1 helpful vote
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January 23rd, 2014

The shipping was extremely slow and when it got here 4 of the 8 boxes were the wrong prescription. Not even sure how that happens when it's the same in both eyes and they are supposed to verify with your eye dr. Got the replacements one month later after I sent the wrong boxes back.

Thumbnail of user desireat
Pennsylvania
1 review
0 helpful votes
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September 16th, 2013

The "handling" costs were somewhat unreasonable. I thought I was getting a deal until got to check out and there was an added 13.95 charge for "handling." Inevitably, I ended up paying a comparable price to other sites I looked. They did ship in a reasonable amount of time and arrived a day before anticipated.

Thumbnail of user mariah226
Kansas
2 reviews
0 helpful votes
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May 17th, 2017

I really enjoyed the trial contacts my eye doctor gave me, however they were extremely expensive. I was able to order the same contact from your site at about half the cost. Shipping is extremely quick and being able to save my prescription in your system saves me time when purchasing more.

Thumbnail of user sarahg22
Virginia
1 review
2 helpful votes
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March 6th, 2013

I FB'd MSG the company website, on a saturday evening and received a msg that night! It was very thorough and answered all of my questions. I easily filled out to complete my order. I received a $10 off coupon via email... i thought this would save me money on s&h... which it did. And then there was a random 8-$10 "processing" fee... i thought that was kind of sneaky... but it was still cheaper than any other eye contact place. I took a pic of my prescription with my phone and emailed it to them as they asked that night. 2 days later... i had my contacts! I cant believe how fast it was. I would highly recommend this site. My only issue was the first contact i put on was defected in my right eye and i had to throw it away... i know this is a manufacturer error and not retail seller error, but i still was short 1 contact out of 6 when i paid for 6... thanks. - sarah gardner

Thumbnail of user cyndib24
South Carolina
1 review
0 helpful votes
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August 14th, 2018

The price was the lowest I could find on line for the dailies contact lenses so I thought I would try the company. They shipped my order right away and I received it quickly. The packaging on order was great with paper support inside box - I mention this because the box was dented in one corner by mail service but the interior product was undamaged due to proper packing. I will definitely use this company for future contact purchases.

Thumbnail of user marianneb22
California
1 review
0 helpful votes
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June 9th, 2017

I have been getting lenses from WebEyeCare for a couple of years now. Always satisfied; however this time the box they arrived in was crushed as were the 2 boxes of lenses inside. I haven't opened them yet to see if the actual lenses were damaged. The lenses need to be laid down flat in the box or secured with some kind of padding.

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Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you for reviewing your purchase with WebEyeCare. We are very sorry to hear your order was damaged in transit. If you encounter any issues with your lenses please contact us at 888-536-7480 or info@webeyecare.com so we can replace it for you. If possible please include pictures of the damaged boxes so we can provide them to our shipping department. Please let us know if you have any additional questions. Thank you!

Thumbnail of user josepd1
Texas
1 review
0 helpful votes
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August 12th, 2018

Fast delivery, good price, and have never disappointed. Also happy that they don't require minimum purchase amount. I can or 1 box or 100. Other sites require 3 box minimum. That can be expensive at one time. Even with free delivery, it's fast shipping. Have been ordering from y'all for a few years now, and probably will be ordering for years to come. Thanks.

Thumbnail of user phang
California
3 reviews
8 helpful votes
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May 2nd, 2020

This is my first time ordering from webeyecare.com so I thought to give it a try given the many positive reviews online and also this is the best price I could find at the time. The box appeared to be tampered upon arrival (see photo). The two boxes of contacts inside were intact and were not opened and the mailing statement was also inside. I tried the contacts yesterday and they were comfortable; I have been wearing this same brand for many years now. I have been ordering contacts online for many years now from different companies and they never arrived in damaged box. Overall, I am happy with the purchase and just curious what happened to the package along the transit route.

Thumbnail of user laurenc200
North Carolina
1 review
2 helpful votes
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March 13th, 2014

I ordered one box of contacts for each eye. They arrived in a timely manner and are correct. I would give them 5 stars but I question the credibility of where these contacts actually come from. They are made overseas and the address listed on the website as their location is a small strip mall in the suburbs somewhere.

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From the business

WebEyeCare is a leading retailer of discount contact lenses & eyeglasses. Find your new favorite pair of glasses or order your tried and true brand of contact lenses online. We carry all of the leading name brands from doctor's most trusted manufacturers of soft contact lenses at up to 70% off retail prices! With an extensive and varied collection of designer glasses and sunglasses, you'll find something for everyone in your family. Whether you love a classic look or want to make a bold statement, we have a frame that will fit your lifestyle. See more clearly with WebEyeCare today.

Business History

Welcome to WebEyeCare! Founded in 2009, we've been your trusted source for contact lenses & glasses for over 10 years. Based just outside of Philadelphia, Pennsylvania, we pride ourselves on being a US owned & operated company.

Company Representative

Thumbnail of user peterb53
Angela B.
WebEyeCare Rep
Hi! I'm Angela. I'm here to answer any of your questions and address any concerns you may have. We appreciate your feedback and look forward to assisting you.

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