• WebEyeCare

WebEyeCare

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Overview

WebEyeCare has a rating of 3.2 stars from 869 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebEyeCare most frequently mention customer service, contact lenses, and best price. WebEyeCare ranks 9th among Contact Lenses sites.

Positive reviews (last 12 months): 0%
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How would you rate WebEyeCare?
Top Positive Review

“Good Company, Fast shipping”

Ina D.
5/14/21

Hassle free online purchase. Prescription was verified right away. Customer service always available for any concerns/queries. Order was shipped within 24 hours of placement. Product as described. Will shop again.

Top Critical Review

“Stressful”

Nicole B.
8/10/21

I am very stressed out. I moved after putting an order in for my contacts, but due to them not being in stock I had to wait two weeks... But had filed a change of address weeks prior... Well long story short... The carrier they used to ship my contacts decided instead of forwarding my package to my new address or better yet... Leave it at the local post office... To return it to sender... Which ended up being a whole different location not the location where it was previously sent from... Yea confusing I know, what's more confusing is I have reached out to this company 3 times in the past week and a half... And heard nothing! Then I just call them and get placed on hold for over ten minutes... And now being told the ESTIMATED shipping day is tomorrow, and will take ten days to even reach me. I just wanna cry... My eyes are in so much pain!

Reviews (869)

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Reviews that mention popular keywords

customer service (97) contact lenses (69) eye doctor (37)
Thumbnail of user wendys129
Florida
1 review
0 helpful votes
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September 8th, 2017

Repeat customer due to good prices. Ordered the wrong contacts and they caught it and got hold of me. Was relieved as they were for my son and I would have had to return and reorder. Saved me a lot of trouble. Very quick delivery.

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you for reviewing your purchase with WebEyeCare. We very pleased to hear our processing department was able to catch and resolve the discrepancy. We greatly appreciate your feedback and look forward to processing your next purchase.

Thumbnail of user bradleyj19
Ohio
3 reviews
0 helpful votes
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September 20th, 2016

Despite the fact that this was my first order based on a new prescription, it took WebEyeCare very little time to verify my prescription and ship my contacts. I anticipate my next order will be even quicker. My order arrived promptly and was exactly the same as provided by my eye care professional. All of this great service and still the best price I could find, anywhere, on my multi-focal contacts. Thank you WebEyeCare!

Thumbnail of user justrollit518
Pennsylvania
1 review
0 helpful votes
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August 4th, 2023

I saw it was great price for Webeyecare for contact lenses, so decided to try. They charged high processing fee, which eventually brought the price on par with Costco. It is ok, which I understand. What I called it is liar, because it says if I sign up will give me 15 dollars off for signing up. Asked for my email and cell number and I had to verify, which is ok too. What happened in the end, I put in the code, it said 'Great job, if you order 100+ put in this code. If you order 125+, put in this code". I did as well. In the end, even though I ordered over 200 dollars, it only gave me 5 dollars off. After I went through all these troubles, they lied about that? I was really mad and cancelled and went with Costco, which is a much more trustworthy brand! Do not give your information to them!

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Hello! It looks like you may have been trying to place an order at an already discounted price which is why any additional coupon codes or discounts were unable to be applied. Please let us know if you have any additional questions. Thank you and have a nice day!

Thumbnail of user benm774
California
1 review
0 helpful votes
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November 30th, 2021

We appreciate the service offered by WebEyeCare.com as it allows us in the busy life we have to be able to get the things we need to function (like being able to see) without having to go wait in lines, schedule appointments, etc. Thank you for the prompt service and wonderful products you offer!

Tip for consumers:
Enjoy!

Products used:
Contacts

Service
Value
Shipping
Returns
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!

Thumbnail of user shilpaj3
Shilpa J.
Georgia
1 review
0 helpful votes
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March 11th, 2019

I ordered Air Optix Colors, 2 boxes (6 lenses per box) at approx. $58 per box. Site claimed "free shipping", but then charged about $17 "processing fee", which is somewhat deceptive, but final price was still a decent deal. I'll probably use them again if they keep offering low prices. Arrived in about a week, so you have to plan ahead a bit if you want to save on shipping. Order *******.

Thumbnail of user thomasm64
Washington
1 review
1 helpful vote
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November 22nd, 2013

Employs mildly shady practice of advertising low prices and adding a fee. However, the final price seemed to be the lowest around for buying 2 boxes.

Contacts were not labelled left/right, othewise it would have been 5 stars.

Thumbnail of user janisp11
Illinois
1 review
0 helpful votes
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February 13th, 2018

This was my first time ever ordering contact lenses through the mail, and I was a little confused by the varying prices. I decided on WebEyeCare because the price was the lowest--I figured even if shipping took longer, I could wait. However, 3 1/2 days after ordering, I received my contacts! That's impressive! Very, very satisfied.

Thumbnail of user dp314
South Carolina
1 review
0 helpful votes
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January 14th, 2020

Why pay $60 when you can pay $40 per box of contact lenses. I have used the site 3 times and I am very satisfied with their quality of product and shipping experience. Would have given 5 stars if it wasn't for some hidden processing fees added at check out.

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you for your recommendation!

Thumbnail of user hillarye
California
1 review
1 helpful vote
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March 18th, 2013

I can't complain - it wasn't amazing or anything, but got the job done. It would have been nice if there was not a hidden "processing" fee added at checkout on top of shipping charges. I felt deceived by that as a customer and probably won't order from Webeyecare again because of it.

Thumbnail of user hamidg1
Virginia
1 review
0 helpful votes
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April 13th, 2018

You shipped realy fast communicate well so I'm satisfied with my purchase. Packaging was Great and you protect each box really carefully. The customer service seems really prompt based on what I can see through emails I received.

Thumbnail of user tracyb274
Florida
1 review
0 helpful votes
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June 13th, 2019

So many complaints with the BBB! No wonder! Just wished I would've check first. After they sent the wrong order, I called multiple times to have it corrected. Unfortunately, I was placed on hold for 15 to 20 minutes at a time and then hung up on. MULTIPLE TIMES. Finally spoke to a "supervisor " "Juanita" who said I would have the correct contact sent next day air. Liars. Do yourself and and your bank account a favor and stay away from this company! It's a scam. Shame on you all. Check the BBB, you'll see. I will add my complaint everywhere including the federal trade commission.

Thumbnail of user dianab374
Diana B.
Washington
1 review
0 helpful votes
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February 9th, 2020

Love this site for contacts, they were so helpful when I had to contact customer service, and good prices, and you get the option of quicker shipment if contacts are needed asap. 2nd time ordering and will continue.

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you so much for your kind words and recommendation, Diana! We greatly appreciate it!

Thumbnail of user ivans34
New Jersey
1 review
0 helpful votes
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November 13th, 2015

Worst Customer Service. Waited over a week and still no contacts. They allegedly shipped them but never received as much as an email confirming item had shipped. Then they claim item was delivered (which it wasn't) and now refuse to issue refund until USPS investigation is complete.

Thumbnail of user yolandar144
Kentucky
1 review
0 helpful votes
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February 23rd, 2021
Verified purchase

I've ordered contacts from W. E for years. However, I submitted a reorder and was sent wrong prescription. When I called, I was told that I entered it incorrectly (I didn't enter anything) then was told provider changed my prescription (not true)

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

We are very sorry to hear this and apologize for any inconvenience you may have experienced. We greatly value customer feedback and would love to connect with you to ensure we remedy this. Please contact info@webeyecare.com if you have a moment. Thank you.

Thumbnail of user mariol36
Florida
1 review
0 helpful votes
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April 13th, 2017

My family and I use contact lenses. After many years of using different retail sites, my daughter found Webeye Care. In my opinion it's the best site on te net. The prices are great and the customer service is second to none. And to top it all off their shipping is ultra fast. Unless things change they have a customer for life.

Thumbnail of user setong
Indiana
1 review
1 helpful vote
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July 22nd, 2013

I thought that the prices were reasonable (and competitive) and that they were efficient in verifying my prescription information. My contacts arrived in a timely manner, which was great, considering that I often end up waiting 1-3 weeks if I order from my ophthalmologist. I will definitely use this website for future purchases!

Thumbnail of user sharonp12
Louisiana
1 review
1 helpful vote
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April 2nd, 2013

Webeyecare.com does have the best prices for contact lenses, but I wasn't happy with being charged both a shipping and an additional handling charge. The price is still cheaper than other places, but this is a little deceiving. You don't know this until you get ready to place your order.

Thumbnail of user andreic2
California
1 review
0 helpful votes
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February 1st, 2016

I submitted my contact lens order and prescription documents on-line at the WebEyeCare.com They confirmed everything via email and in 2 weeks I got my package. It was simple and quick. And I used their coupon which they send almost every month. Finally it was chipper by 40% than ordering from my eye doctor's office. And WebEyeCare receipt was accepted by my vision insurance and I received $105.00 as the reimbursement from insurance.

Thumbnail of user melf72
Iowa
2 reviews
0 helpful votes
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April 27th, 2019

I've used this website several times to order contacts and have been happy each time. They always have the best price and don't gouge me with the processing fees. They arrive quickly and in perfect condition. Thanks! Order/ reference number *******

Thumbnail of user christines30
California
1 review
2 helpful votes
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April 22nd, 2014

I was going to purchase from this website because the website had a very low contact box price. However, once the processing and shipping were added, I decided to go back to my regular purchase place of Walgreens.com and wound up paying about $29 less. Even though Walgreens' boxes advertise for more, with their frequent 20% discounts, and discounts for buying a year at a time and free shipping, it was a better deal. Not saying this website is bad, or that I wouldn't look here again when price comparing, but I like that Walgreens has faster shipping, marks their boxes with R and L and is cheaper this time around for me.

Thumbnail of user danielf383
Georgia
1 review
0 helpful votes
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November 20th, 2019

After "shopping" other competitors Webeyecare continues to offer outstanding pricing on my Clariti 1 Day Multifocal contacts and with free and fast shipping. Have not experienced any problems with the lenses I have received from Webeyecare.
Reference order number *******

Thumbnail of user timc20
Illinois
1 review
1 helpful vote
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March 14th, 2013

I was a little skeptical because the website looked really funny with oversized buttons and big bright colors. It looked more like a website was designed for touch screens. However, I checked out some reviews online like sites like these and they were overwhelmingly positive, at least compared to some of the other websites that sold discount contacts. Yes, it's slightly more expensive than the cheapest site I could find out there, but I felt more comfortable knowing that they wouldn't lose my order as other users have complained on other sites. I received my contacts within a week of ordering it after sending a scan of my prescription. After that, I was confident enough to recommended it to my brother as well.

Tl; dr Funny-looking site; good prices; fast delivery

Thumbnail of user samanthas528
Pennsylvania
1 review
0 helpful votes
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May 28th, 2020

My order is always right, and on time. I would have give five stars except for the fact that the boxes aren't labeled (left or right) so it takes some investigation to figure out which eye is which. Otherwise, great!

Thumbnail of user aaronc46
Arkansas
1 review
0 helpful votes
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March 1st, 2016

I have ordered all of my contacts from webeyecare.com for the past few years and have never been let down. Nobody has been able to beat their prices and they have always been very helpful. Also, they get my orders out quickly every time.

Thumbnail of user lydiak17
Michigan
2 reviews
1 helpful vote
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June 30th, 2017

Watch out! They'll post one price for contacts and then when you get to checkout it almost doubles! Be sure to check the final pricing before actually paying and ordering. As I had ordered from them successfully before, I did try to call - twice. Unending holds until one hung up on me and the second apparently dropped me into a voicemail box - without telling me. I moved on to another company.

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From the business

WebEyeCare is a leading retailer of discount contact lenses & eyeglasses. Find your new favorite pair of glasses or order your tried and true brand of contact lenses online. We carry all of the leading name brands from doctor's most trusted manufacturers of soft contact lenses at up to 70% off retail prices! With an extensive and varied collection of designer glasses and sunglasses, you'll find something for everyone in your family. Whether you love a classic look or want to make a bold statement, we have a frame that will fit your lifestyle. See more clearly with WebEyeCare today.

Business History

Welcome to WebEyeCare! Founded in 2009, we've been your trusted source for contact lenses & glasses for over 10 years. Based just outside of Philadelphia, Pennsylvania, we pride ourselves on being a US owned & operated company.

Company Representative

Thumbnail of user peterb53
Angela B.
WebEyeCare Rep
Hi! I'm Angela. I'm here to answer any of your questions and address any concerns you may have. We appreciate your feedback and look forward to assisting you.

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