• WebEyeCare

WebEyeCare

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Overview

WebEyeCare has a rating of 3.2 stars from 869 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebEyeCare most frequently mention customer service, contact lenses, and best price. WebEyeCare ranks 9th among Contact Lenses sites.

Positive reviews (last 12 months): 0%
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How would you rate WebEyeCare?
Top Positive Review

“Good Company, Fast shipping”

Ina D.
5/14/21

Hassle free online purchase. Prescription was verified right away. Customer service always available for any concerns/queries. Order was shipped within 24 hours of placement. Product as described. Will shop again.

Top Critical Review

“Stressful”

Nicole B.
8/10/21

I am very stressed out. I moved after putting an order in for my contacts, but due to them not being in stock I had to wait two weeks... But had filed a change of address weeks prior... Well long story short... The carrier they used to ship my contacts decided instead of forwarding my package to my new address or better yet... Leave it at the local post office... To return it to sender... Which ended up being a whole different location not the location where it was previously sent from... Yea confusing I know, what's more confusing is I have reached out to this company 3 times in the past week and a half... And heard nothing! Then I just call them and get placed on hold for over ten minutes... And now being told the ESTIMATED shipping day is tomorrow, and will take ten days to even reach me. I just wanna cry... My eyes are in so much pain!

Reviews (869)

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Reviews that mention popular keywords

customer service (97) contact lenses (69) eye doctor (37)
Thumbnail of user cl9718
Texas
1 review
0 helpful votes
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March 6th, 2018

I ordered the same contacts. They already had my prespcription. Even saved an extra couple of bucks on this box. Only reason they are not a 5 star is because when I tried to buy two boxes, I was being assessed a fee I didn't understand or feel the need to pay.

Thumbnail of user richh61
Pennsylvania
2 reviews
0 helpful votes
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March 27th, 2020

I have used WebEyeCare many times for my contact lens orders. Most of the time it is excellent. Great service, fast delivery, good price. This past experience was less than stellar. I received an email with a coupon code "TAKE10" with no clear restrictions. My order would NOT take this code. I have been going back and forth with Customer Service reps with no satisfaction to date. Not the right way to treat a long standing, loyal customer in my opinion.

Thumbnail of user marylourdess
California
1 review
0 helpful votes
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May 11th, 2021

I compared the top companies that sell contacts and found that WebEyeCare offered the best price. I received my order within a week or 10 days and they arrived in great condition. I would order with them again, so long as they continue to offer great prices.

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you for the kind words. We greatly appreciate your recommendation.

Thumbnail of user susank11
Oregon
1 review
4 helpful votes
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March 7th, 2011

Buyer Beware! webeyecare.com charges a processing fee that is not disclosed until after you have paid! The fee is so high it makes their contacts more expensive than other sites. They do this in order to fool Google Shopping into rating them the lowest priced contacts when in fact once you factor in the the hidden fee their contacts are more expensive.

Thumbnail of user lindas3692
Pennsylvania
1 review
0 helpful votes
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August 16th, 2021
Verified purchase

Webeyecare was very easy to do business with. They were quick to respond to a question I sent them by email and sent me notifications every step of the way regarding shipping and transit. I needed toric XR contacts that are considered special order. It was initially supposed to take 5 to 7 weeks, but I actually received them in 2 weeks. Great service and the lowest price I found anywhee. I would definitely order from them again. Terrific experience!

Products used:
Contact lenses

Service
Value
Shipping
Quality
Thumbnail of user margaretw725
Pennsylvania
2 reviews
0 helpful votes
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March 20th, 2021

Fast, cheap, courteous. They are the best around! My dr didn't want me buying from anywhere else but webeyecare is 2 times cheaper and honestly dealing with their customer service department is much more pleasant than dealing with the people at my eye dr office. The reps are always so friendly, kind and patient with me when I ask questions. There is a girl there that is always so sweet and kind when I call in and get her. I don't remember her name but, she is just a doll! This is the best company I've dealt with by far for contacts.

Service
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future.

Thumbnail of user rayf28
New York
1 review
0 helpful votes
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September 8th, 2016

I ordered from this Website as Cohen's Optical was going to charge me $60.00 for 1 box of contacts. By chance I found this website ordered one box not only was the price less than $20 for a box of 6 lenses. The delivery was super fast. Upon receipt of the item they are the same quality and brand that I originally order. I am definitely going to tell my friends about this website.

Thumbnail of user lesliek15
New York
1 review
1 helpful vote
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March 18th, 2014
Verified purchase

My experience was really good. I accidentally put the wrong prescription information in for her contacts and was notified right away that there was not a match and to let me know they would fix the issue without me having to reorder or do anything except let them know if i would like them to fix it. To me, this is great customer service!

Thumbnail of user marthal182
Tennessee
1 review
0 helpful votes
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March 31st, 2020

I am a repeat customer and the process can't be easier. It is simple to attach my new prescription to my order. I received my contacts in only 6 days from the time I submitted my order online. Attaching your prescription saves so much time because they can verify it right it away! I've ordered several times and my order has always been correct.

Thumbnail of user natalieo2
New York
1 review
0 helpful votes
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April 16th, 2014
Verified purchase

I have been shopping with WebEyeCare.com for some time now and its been a pleasant experience. I am able to easily re-order past orders and upload my prescriptions. They often offer coupon codes and I feel like my contacts are cheaper on this site than any other.

Thumbnail of user cherryb4
Mississippi
3 reviews
0 helpful votes
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September 8th, 2014

Just got my contacts from Webeyecare today and couldn't be happier. The process was very smooth. They verified my Rx with the doctor and processed the online payment right away. It did take a few days, but were certainly within the time they had
Said it would take. I will definitely use them again.

Tip for consumers:
It might take a few days to get your order, but this is a reputable company and I will continue to use them Coming from someone who never writes reviews.

Service
Value
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Thumbnail of user pattih
Florida
1 review
1 helpful vote
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April 4th, 2013

This was the first time ordering from this company and also the first time ever ordering my contacts from anyone other than my doctor's office. I have only good words to say WebEyeCare. The order process was simple, confirmation of receipt was immediate, along with notice of shipment. I had my contacts in 4 days. I would really give them 5 Stars if they did not charge a processing fee. Although it was not much, I think $12.92 is a bit high for "processing" 4 boxes of contacts. Even with the processing fee, I would definitely order from them again.

Thumbnail of user corinnak7
Corinna K.
Michigan
1 review
0 helpful votes
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November 6th, 2019

Biofinity contacts are great! My purchase was easy and efficient. Everything arrived as scheduled. The website is easy to use and you can search all brands of lenses. They end up being the least expensive of many sites I compared to even with the processing fee.

Thumbnail of user th3619
Arkansas
1 review
0 helpful votes
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December 17th, 2013

I purchased the bio true contact lenses daily wear.
They we're $28 a box cheaper, than any other company and site.
I have been a contact wearer for 20 years and the pricing was awesome and fast delivery as well.

Thumbnail of user carlosv255
New York
1 review
1 helpful vote
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June 5th, 2020

Had to contact them several times. Last contact they promised an expedited shipment since I still had not received my contacts... still waiting for an email or anything that shows that they mailed the replacement out or any expedited service.

Thumbnail of user christ276
Colorado
1 review
3 helpful votes
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February 24th, 2011

Beware of hidden processing fees that are not stated upfront. You need to factor into the total cost the processing fees of $28.74 (at least for my order) and shipping fees $12.95. When I loaded both those costs into the total cost, they are WAY more expensive than other web sites for contact lenses.

Thumbnail of user syishah
Kentucky
1 review
0 helpful votes
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March 1st, 2016

I like my color contacts but feel they are not fitting right for my eyes things seem to be blurry as I have them on and I don't think that should be if I have a prescription. But the overall quality is okay.

Thumbnail of user juliac148
California
1 review
0 helpful votes
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December 14th, 2018

I've ordered with WebEyeCare since 2012 and haven't really had any major issues. Going back through emails, looks like they couldn't issue a refund one time and issued a store credit instead. And it seems they also have issued a refund for an expired prescription issue. There was only one order where one of the lenses was ripped upon opening, but that's a manufacturing fault, not WebEyeCare.

Thumbnail of user evelynf37
Indiana
2 reviews
0 helpful votes
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January 25th, 2019

Great deal and value! I shopped around and other stores want 3x the cost per box, ridiculous! I will definitely be using webeyecare.com for all my contact lens needs. I'm also placing an order for my husband.

Thumbnail of user jeremiahr11
California
1 review
0 helpful votes
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January 19th, 2018

Order: ******* Date: 1/5/2018
I order more contact lenses every 3-4 months as needed. Every time I search for the very best price on them and every time I end up purchasing through Web Eye Care! Contact lenses are the same wherever you get them so the product doesnt improve one place over another, but the price differs dramatically. I pay 20-25% under the typical online cost. Thats a significant savings.

Thumbnail of user cindyb501
Illinois
1 review
0 helpful votes
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July 30th, 2019

Webeyecare is awesome! They have the lowest price I've found on the contacts I use. They are easy to order from their site is easy to use. They deliver safely and quickly every time. I would recommend them to anyone. I've been using them for a couple years now and will continue to order from them!
Order number *******

Thumbnail of user nickr463
Illinois
1 review
0 helpful votes
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November 14th, 2019

Holy cow. Paid $155 and got $111 back. Huge restocking fee if you have to return your contacts. Just made a mistake and order the wrong ones. Sent back in the same box, brand new, and I paid return shipping. Webeyecare could have caught the error too from the script I uploaded. But nope. Asked for store credit so I could order the correct brand, but still got hit with this restocking fee. Terrible customer service. Taking my contacts orders along with my other family contact orders to other more customer friendly suppliers

Tip for consumers:
terrible place to get contacts

Products used:
went to another site

Service
Value
Shipping
Returns
Quality
Thumbnail of user janiced5
New York
1 review
1 helpful vote
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July 22nd, 2013

I have ordered contact lenses from other websites in the past, and found the process cumbersome and the prices deceptive (i. E. in one case a very low product cost, offset by an absurdly high shipping cost). In the past couple of years, however, I've been ordering from webeyecare.com and will continue to do so. They are fast, efficient, and have the best prices I've found.

Thumbnail of user karmariar
Florida
1 review
0 helpful votes
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December 16th, 2019

It's great working with this company. They ship really fast and the process is always easy. They have good customer service. I get exactly what I need without a problem. I love the fact that they have free shipping.

Thumbnail of user barbaras633
Ohio
1 review
0 helpful votes
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April 2nd, 2019

Sent back lenses to be replaced with another Rx. Filled out the forms correctly, unfortunately, mailed them back to the place from where they came. Evidently, I should have mailed them to Pa. You would think when they opened the box and saw the form that someone would have taken the initiative to send them to the correct office. Regardless, they received the lenses, I did not get my replacements and they charged me a restocking fee which, by the way, is really not legal since I wanted a replacement box, not a refund. So I am out $15.00 and no lenses. Will not do business with them again.
Takes them forever to get back to you and all they say is "I'm sorry", how about what can we do to remedy this?... really?

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From the business

WebEyeCare is a leading retailer of discount contact lenses & eyeglasses. Find your new favorite pair of glasses or order your tried and true brand of contact lenses online. We carry all of the leading name brands from doctor's most trusted manufacturers of soft contact lenses at up to 70% off retail prices! With an extensive and varied collection of designer glasses and sunglasses, you'll find something for everyone in your family. Whether you love a classic look or want to make a bold statement, we have a frame that will fit your lifestyle. See more clearly with WebEyeCare today.

Business History

Welcome to WebEyeCare! Founded in 2009, we've been your trusted source for contact lenses & glasses for over 10 years. Based just outside of Philadelphia, Pennsylvania, we pride ourselves on being a US owned & operated company.

Company Representative

Thumbnail of user peterb53
Angela B.
WebEyeCare Rep
Hi! I'm Angela. I'm here to answer any of your questions and address any concerns you may have. We appreciate your feedback and look forward to assisting you.

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