• WebEyeCare

WebEyeCare

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Overview

WebEyeCare has a rating of 3.2 stars from 869 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebEyeCare most frequently mention customer service, contact lenses, and best price. WebEyeCare ranks 9th among Contact Lenses sites.

Positive reviews (last 12 months): 0%
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How would you rate WebEyeCare?
Top Positive Review

“Good Company, Fast shipping”

Ina D.
5/14/21

Hassle free online purchase. Prescription was verified right away. Customer service always available for any concerns/queries. Order was shipped within 24 hours of placement. Product as described. Will shop again.

Top Critical Review

“Stressful”

Nicole B.
8/10/21

I am very stressed out. I moved after putting an order in for my contacts, but due to them not being in stock I had to wait two weeks... But had filed a change of address weeks prior... Well long story short... The carrier they used to ship my contacts decided instead of forwarding my package to my new address or better yet... Leave it at the local post office... To return it to sender... Which ended up being a whole different location not the location where it was previously sent from... Yea confusing I know, what's more confusing is I have reached out to this company 3 times in the past week and a half... And heard nothing! Then I just call them and get placed on hold for over ten minutes... And now being told the ESTIMATED shipping day is tomorrow, and will take ten days to even reach me. I just wanna cry... My eyes are in so much pain!

Reviews (869)

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Reviews that mention popular keywords

customer service (97) contact lenses (69) eye doctor (37)
Thumbnail of user susanf171
New York
1 review
0 helpful votes
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March 6th, 2018

I have ordered from Web Eye Care in the past so they had record of my orders. I simply had to choose which products I needed to reorder. I was updated as the order was processed and provided with a delivery date.

Thumbnail of user megano19
Louisiana
1 review
0 helpful votes
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February 15th, 2018

Almost ordered the wrong contacts, but the company noticed it was different to my prescription and checked with me before they sent them out. Thank goodness otherwise I would have had to return them and not had my contacts in time! Thanks!

Thumbnail of user sarahc50
Pennsylvania
1 review
0 helpful votes
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September 16th, 2013

This is the second time I ordered from webeyecare and it was convenient & quick. They sent me an email with my last ordered items so I could simply click that and reorder. They had my prescription on file so there was no need to resend my paperwork or doctors information. A simple click, payment info and submit. They actually shipped my order that day and I had it in less than 2 days! Love this site, I will continue to buy from webeyecare.

Thumbnail of user erwinh26
California
1 review
0 helpful votes
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October 29th, 2018

Ordering online with Webeyecare is so easy & fast. Plus you earn points for each order & I just saved $20.00 on my last order. I tried another online site as they were less money but they got my order wrong the first time. So i am loyal to Webeyecare.

Thumbnail of user scotts4206
Minnesota
1 review
0 helpful votes
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March 17th, 2024

Then as you go to check out. They charge a "Processing fee" of $118. On a $179.order LOL!
What ripoffs they attempt to be

Tip for consumers:
shop elsewhere...plenty of other fish in the sea

Products used:
I didn't buy from them. No $118. processing fee for this guy!

Value
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Hello. We understand the frustration - fees are everywhere online. On various search platforms, it's typical for sellers to have the product price listed separately from any handling or processing fees. We do try to be as up-front about ours as possible by listing the charges separately in the Cart. Whether we have a higher per-box price and no handling or a lower box price and processing, our total price is the best. Please let us know if you have any additional questions or concerns. Thank you!

Thumbnail of user marianm39
Oklahoma
1 review
0 helpful votes
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May 16th, 2018

Absolutely best experience Ive had in purchasing contacts online! Theirs was the lowest price Ive found! I will definitely purchase my contacts this way from now on and will tell my friends and family too!

Thumbnail of user judyl12
Virginia
1 review
1 helpful vote
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April 16th, 2014
Verified purchase

The low rate on the same brand of contacts I have used for several years was great. I was a little confused to see that there were so many other languages on boxes, but the contacts are the same. The contacts arrived a day earlier than expected and I'm very satisfied with the experience.

Thumbnail of user rachelw26
Texas
1 review
1 helpful vote
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January 22nd, 2014

Very fast and easy to complete order. Received email telling me that it was time to re-order contacts, which was super helpful. Made the re-order process very easy by saving my prescription so I did not have to look up the paper from my eye doctor. Very fast shipping and order processing. Good prices!

Thumbnail of user tracyc32
District of Columbia
1 review
0 helpful votes
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November 26th, 2013

The process of ordering my contacts was quick and easy. Much more efficient than going to a store, and the most cost effective way I have found to buy them. My order was received within 3 days of ordering.
Will definitely continue to use!

Thumbnail of user vickin34
Illinois
1 review
0 helpful votes
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January 27th, 2020

The ordering process is very simple and delivery is quick. The prices are lower than I have found anywhere else for my contacts. Have ordered several times and will continue to order from Web eyecare.

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you so much for your kind words and recommendation, Vicki! We greatly appreciate it!

Thumbnail of user tiffanym83
Pennsylvania
1 review
0 helpful votes
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October 30th, 2017

Order ******* placed on 10/10/2017

I received my order in 2 days and the service was great. I'm ordering another box soon. I saved $40 ordering from here opposed to my eye doctors office. And that's pet box!

Thumbnail of user mk344
North Carolina
1 review
1 helpful vote
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June 3rd, 2020

This was my first time ordering from this company and was not sure what to expect. I was pleasantly surprised to receive a better price than the usual contact website I order from and that my order shipped faster than expected. A couple of months after receiving my order, I opened a new pair of lens to find 1 single contact damaged in the package. I notified the company to see if they offer a replacement. While I didn't hear back from them directly, I was very impressed that they did send a replacement package. WebEyeCare has exceeded my expectations and I highly recommend.

Thumbnail of user shirleyj5
Massachusetts
1 review
0 helpful votes
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September 16th, 2013

The price was the best I could find anywhere, even with the included S&H charge. Delivery was quicker than I expected (less than 5 days). I will use them again and be very happy to recommend this company.

Thumbnail of user courtneyw7
Pennsylvania
1 review
1 helpful vote
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July 22nd, 2013

The website is laid out very nicely and the ordering process was easy and flawless. My contacts arrived sooner than anticipated without any issues. The best part of all is that webeyecare.com was significantly cheaper than other sites!

Thumbnail of user annw64
Ohio
2 reviews
1 helpful vote
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April 1st, 2016

My contact lenses are quite complicated - toric, high power and multi focal. Yes, my eyes are really bad. So my lenses are very expensive because they are hand made by Cooper Vision. My eye doctor usually sells them to me, but I decided to go out on my own and ordered them from WebEyeCare. Not only did I save quite a lot of money, they shipped out very quickly and I am completely satisfied.

Thumbnail of user robertn313
Texas
1 review
1 helpful vote
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March 11th, 2019

I called the help line the other day to order contacts for my wife and the gentleman I spoke with was very helpful in the purchase. Thank you for guiding me through the process of what I needed to order. They also arrived within 3 days. WOW! Thank you so much.

Thumbnail of user robp242
Connecticut
1 review
0 helpful votes
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October 23rd, 2020

I love WebEyeCare.com! They have very competitive pricing, shipping is always super fast and customer service is extremely responsive! Their website is easy to navigate and upload prescriptions. Highly recommend!

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!

Thumbnail of user cammyl1
California
1 review
0 helpful votes
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October 4th, 2018

Fast shipping. Great prices. Purchasing from the website is easy and the prices are so much more affordable than purchasing from eye insurance company (Kaiser) which is way overpriced as well as from Target Optical which I purchased on sale and these were still cheaper. Yay!

Thumbnail of user racheller23
New York
2 reviews
0 helpful votes
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March 17th, 2019

It's great to have this option when your children get low on contact lenses and they tell you the day that they run out! When you already have your prescription filed with them you can order any time for a year and it's a quick turnaround!

Thumbnail of user damarist3
New York
1 review
0 helpful votes
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April 15th, 2017

I recently re-ordered my contacts on 3-22-17 order # ******* and it arrived so quickly. This is the only place that I want to order my contacts from. The prices are great and you received your order so quickly. This beats the price the doctor was originally charging me for the contacts. I will no longer pay the full price at a doctor's office.

Thumbnail of user catherinet309
South Carolina
1 review
1 helpful vote
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October 18th, 2021
Verified purchase

I've placed an order and paid $30 for 2 days of shipping sent my prescription and a week later they saying they still wanna hear from my eye doctor. Like wtf? I'm here sitting waiting for my contacts so I can see. My freaking prescription is legit what's the point of asking for your prescription and attached it with your receipt? What happened to my $30 for 2days shipping? They just wanna pocket it. Scammers!

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Hello. It looks like the order was placed for a brand other than what is prescribed to you. As contact lenses are considered a medical device, per federal law we can only dispense the same brand and powers as prescribed to you by your eye care provider who we attempted to contact for your most recent order before it was cancelled. We do suggest removing the image from your review if possible as it contains your private information and is visible publicly.

Thumbnail of user kk138
Wisconsin
1 review
0 helpful votes
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September 21st, 2016

I was Running late getting my order into the eye doctors office then my husband suggested to order online. Not only was the delivery expedient, the whole process was extremely smooth. Not only did the contacts arrive prior to the estimated delivery date but saved $50 in our families pocket instead of someone else. Definitely will order again!

Thumbnail of user margaretr168
Florida
1 review
0 helpful votes
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November 11th, 2018

Easy to order, good price for my contacts and they arrived quickly. Price is always the most important to me so as long as WebEyeCare can give me the best price and free shipping I will continue to order my contacts from their website. Also love the convenience and security of being connected to my Amazon account. Thank you!

Thumbnail of user ashleyg233
Alabama
1 review
0 helpful votes
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March 15th, 2019

I've been using WebEyeCare for years now and have never been disappointed. My order always arrives sooner than expected and I've never had any issue or mishaps. I recommend them to all of my friends and family!

Thumbnail of user larissaw5
Illinois
1 review
0 helpful votes
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March 29th, 2018

Its always quick and easy when ordering from this site. I have been using it for years, and I refuse to go anywhere else for my contacts. Its the cheapest place Ive found to order them, and its so simple!

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From the business

WebEyeCare is a leading retailer of discount contact lenses & eyeglasses. Find your new favorite pair of glasses or order your tried and true brand of contact lenses online. We carry all of the leading name brands from doctor's most trusted manufacturers of soft contact lenses at up to 70% off retail prices! With an extensive and varied collection of designer glasses and sunglasses, you'll find something for everyone in your family. Whether you love a classic look or want to make a bold statement, we have a frame that will fit your lifestyle. See more clearly with WebEyeCare today.

Business History

Welcome to WebEyeCare! Founded in 2009, we've been your trusted source for contact lenses & glasses for over 10 years. Based just outside of Philadelphia, Pennsylvania, we pride ourselves on being a US owned & operated company.

Company Representative

Thumbnail of user peterb53
Angela B.
WebEyeCare Rep
Hi! I'm Angela. I'm here to answer any of your questions and address any concerns you may have. We appreciate your feedback and look forward to assisting you.

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