WebEyeCare

This place sucks. They incrementally squeeze more and more money out of you on each successive checkout screen during the checkout process. They hope you will not notice.

One fee is an ill-defined $7.95 "processing fee" per box, that they refuse to detail.

Another example is the almost $20.00 shipping charge they add on at the end of the checkout process for a product that has the weight of a feather and is shipped UPS from southeastern PA to south central PA. They claim it's 2 day air, but it took over a week for me to get the product. Not only that, but why would you fly a small box of contacts from Langhorne, PA to Reading, PA? It's like an hour drive! Plus, who needs 2 day air, anyway? I didn't ask for that. I was given no choice for shipping.

Here is a copy of my most recent response to their sarcastic customer service drone:

Dear Webeyecare customer service,

I'm sorry to hear you admit that you have been incrementally gouging me, but thank you for your written admission.

I will gladly pay 1-800-Contacts $33.58 more for the same product just to know that your business has decreased by even one customer.

It's also worth it for me to extricate myself from your slithery, unpredictable price evolutions that take place with no notice and which add ill-defined costs at each advancing checkout screen, culminating in a shipping charge that is at least four times what it actually costs to ship something the weight of six small, light contact lens boxes to an address in the same state from which it is shipped.

Regards,
Ryan

Intially were fine but not at refreshing as new contacts should be. Irritation such as itchy and dryness within 8 days of wearing contacts. I always use the brand and it's never been this bad.

It is not easy to add and delete material from your shopping cart. I would also suggest labeling your contacts left/right for consumers (other companies do) for convenience.

I ordered 8 boxes of contacts. Good price and quick shipping. Came with a rebate. Processing fee is 10% of total. Seems like it should be a flat fee, or discounted based on how many boxes ordered.

The site was easy and simple to navigate. Received my contacts earlier than expected, which made me happy since I urgently needed it! Will return to this site when I need to replenish.

I had a great experience with their customer service, both on the phone and through their online chat service. They even waived my shipping fee when i just simply and nicely asked. :)

I rarely wear contacts and have not been able to find somewhere to get just one box of 6 lenses, and at a great price too! It was super easy to order, and I got them in about a week.

The site was easy to follow with great pricing. I received my order in about 5 days. Very happy with the service. Will definitely order
From webeyecare again!

Very quick response and good customer service when I had to quickly change my prescription before my contacts shipped. The price also was the cheapest I could find.

I've been ordering my contact lenses from this company for many times. The order processing is very simple and the delivery is quick and reliable.
Thank you,
Jennifer

Is there a way to give negative stars? This company is disorganized and unintelligent. A while back I tried ordering thru them and they kept emailing me saying that they couldn't get my prescription verified (they were calling Hawaii during off hours). Seriously? Ever think to look at where you're calling? Common sense would tell you that during the early morning hours on the East Coast is 6 hours ahead of Hawaii.

Now I have moved back home and have a doctor in South Carolina and emailed my prescription - they still said they needed to verify and they were calling Hawaii again. Not to mention - I'm almost out of daily contact lenses and leaving for vacation on Tuesday (10 days to process an order is crap - Other sites do it faster). They told me that I would have to pay for overnight shipping to get it even though I placed the order 5 days ago.

Oh, and now they're blaming my doctor's office saying that the office in Hawaii was hanging up on them and now the office in South Carolina is. Really? 2 different doctor's offices hanging up on you? Sounds like a problem on your end.

I work in the hospitality industry. This is crap service. I'd rather spend a little more and get the contact lenses on time and from a nicer company.

At this time I just want my order cancelled so I can get contact lenses from someone who wants my business.

Easy site to use - felt very confident to order my lens over the internet for the first time, great price and arrived in 2 days - way quicker than I expected. Will use again in the future

It was my first purchase on webeyecare.com. Super easy to order and very fast shipping (less than a week). The price for my contacts was 40% less than other website! Definitely recommending!

I order from this company all the time. You collect points every time you order and it can be used towards $ off on your purchases, which is nice. (order number *******)

I've used WebEyeCare for years now. They're the only place I get my contacts from. They always get my order right, ship it quickly, and at the best price they can. (#*******)

I had order my contact in September and I was told it was going to take 5 -10 days to get my contact. I called them by day 13 and I was told my contact was consider lost. They would had to send a new shipment and I would have to give them an alternative address. I asked them if they can expedite them sense I don't have any contacts left and they said I would have to pay extra. This is very poor customer service and very inconvenient for me to suffer their mistake. Not only did I waited 13 days now I'm having to wait another 5 to 10 business days to get my contacts!
I recommend for you to NEVER NEVER ORDER FROM THEM!

This was my first time ordering from WebEyeCare.com. I always worry when ordering the first time, but this experience turned out perfect. I was able to order contacts for my son. I easily uploaded a copy of his prescription, put in my order and received it timely. Even with the processing fee for this company, this was the least expensive for the brand we were purchasing (including the cost of the contacts and any processing/shipping fees).

The only thing the company could improve upon was more communication. I received confirmation of the order, but then nothing until I had received the contact and was asked to do a review. As I ordered during the busy Christmas season of 2020, delivery took a little longer than expected (maybe 2-3 weeks), but again, as this was my first time ordering, I was nervous. Also, I would have liked a heads up on the shipping because it is cold in Wisconsin and I am not sure what happens to contacts if they freeze.

I would (and have) recommended this company to others.

My order was fast and easy to place, verification of my Rx was almost immediate, and I received my order in less than 2 weeks despite inclement winter weather.

Very easy process! From start to finish so easy. I will use them every time now and so affordable. The only thing I can complain about is having to use 100 caricatures for this review

It is fast, cheap and easy what else would you want? I have try many other websites to order my contacts and now I will stick to that one as long as I can :)

The best price I could find anywhere online, I'm very happy with the speed of shipping and the contacts are exactly the same as what the eye dr gave me. Will order with webeyecare again.

My experience was different than the complaints. My service was wonderful. Easy, fast and reasonably priced. In fact, my contacts arrived 3 days before anticipated. Very pleased.

Super fast shipping with no problems at all. Will definitely order from here in the future. Much less expensive than ordering from the Dr. Office.

Order *******