• WebEyeCare

WebEyeCare

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Overview

WebEyeCare has a rating of 3.2 stars from 869 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebEyeCare most frequently mention customer service, contact lenses, and best price. WebEyeCare ranks 9th among Contact Lenses sites.

Positive reviews (last 12 months): 0%
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How would you rate WebEyeCare?
Top Positive Review

“Good Company, Fast shipping”

Ina D.
5/14/21

Hassle free online purchase. Prescription was verified right away. Customer service always available for any concerns/queries. Order was shipped within 24 hours of placement. Product as described. Will shop again.

Top Critical Review

“Stressful”

Nicole B.
8/10/21

I am very stressed out. I moved after putting an order in for my contacts, but due to them not being in stock I had to wait two weeks... But had filed a change of address weeks prior... Well long story short... The carrier they used to ship my contacts decided instead of forwarding my package to my new address or better yet... Leave it at the local post office... To return it to sender... Which ended up being a whole different location not the location where it was previously sent from... Yea confusing I know, what's more confusing is I have reached out to this company 3 times in the past week and a half... And heard nothing! Then I just call them and get placed on hold for over ten minutes... And now being told the ESTIMATED shipping day is tomorrow, and will take ten days to even reach me. I just wanna cry... My eyes are in so much pain!

Reviews (869)

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Reviews that mention popular keywords

customer service (97) contact lenses (69) eye doctor (37)
Thumbnail of user sylviah82
Mississippi
1 review
0 helpful votes
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December 7th, 2019

Great service. The contact prices are always the best around and the shipping is very fast. I have had to get some things sent to me for my insurance and the customer service reps were so accommodating.

Thumbnail of user jamies1066
Missouri
1 review
0 helpful votes
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May 26th, 2022

They had my contacts to me within a few days! And they were the cheapest I could find and I looked for two days checking prices. The only thing I didn't like was that I couldn't put my exact script in. Was told they changed it when they verified it. But other than that I'll most likely be ordering from them everytime in the future :).

Tip for consumers:
Definitely give them a try if u HAVNT alrdy and if u have them you alrdy know they're great :)

Products used:
Contacts

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

We are happy to hear that you enjoyed your WebEyeCare experience. Thank you for the recommendation and we look forward to serving you in the future!

Thumbnail of user fallonw
Virginia
1 review
0 helpful votes
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September 16th, 2013

Web Eye Care is the best eye contact supplier website on the internet! Their prices are incredibly competitive and they provide very prompt service. I'll never use 1-800-Contacts or any other eye contact supplier website ever again!

Thumbnail of user miriams67
New Jersey
1 review
0 helpful votes
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May 22nd, 2020

After researching prices from many locations and websites, I found the most reasonable prices on this website! Free Shipping on all orders was just one of the many other perks of this website. The order actually arrived faster than was stated on the website. The website was extremely easy to use and navigate. Coupon/Promo Codes page was a plus. One of my favorite features is the rewards program AND the variety in the payment methods accepted. I have not yet found a better website for contact lenses, or better pricing AND benefits on any other contact lens retail website or location. Webeyecare is not only my TOP CHOICE when looking to order more contacts, it has been the ONLY place I have ordered contacts for the past few years. I would definitely recommend this website! You won't be disappointed!

Thumbnail of user judyc211
California
1 review
0 helpful votes
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August 15th, 2018

I love that this could be done at anytime. It convenient no hassle to make appt. Drive to and eye doctor and wait for your turn. The test is easy to navigate and get results quickly to get your glasses or contact order. Totally would use them for next eye exam.

Thumbnail of user melaniee
Illinois
2 reviews
1 helpful vote
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April 4th, 2013

This is the first time I have ever bought contacts online. I looked at several sites, but this was the easiest to use and to enter the prescription that I had. It also had very competitive pricing and offered online communication with my optometrist to get verification of the RX.

Thumbnail of user alexd16
Florida
1 review
7 helpful votes
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July 15th, 2012

Best customer service experience I have had so far. I ordered the wrong lens by accident. They were able to do an exchange for me right away and even waived the shipping for me. I thought I was going to have to eat the cost of the lenses since it was my fault, but they were so helpful. I am going to be coming back to them when it is time for me to reorder.

Thumbnail of user kena151
Florida
1 review
1 helpful vote
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March 10th, 2013

I did a whole long review and hit submit and by the time i registered and went back it was gone so SiteJabber 2 stars
Have been buying on web eye care for several years with 5 star results - before the first order i read the reviews and they were poor but having the best prices on the internet I took a chance and my wife and I have been buying ever since. There is a smalll handling fee but even with the fee the price plus shipping is always much less than the Big name companies. Correct orders - quick shipping and if you look you can always find a coupon on line

Thumbnail of user hopem96
Alabama
1 review
0 helpful votes
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September 29th, 2020

Easy to use website! Can upload your prescription our have even contact the doctor. Delivery time was extremely fast. No problems despite COVID. Prices are good. I shopped around before deciding. I would recommend them.

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you for reviewing your purchase with WebEyeCare. We greatly appreciate your feedback.

Thumbnail of user evanf34
New York
1 review
0 helpful votes
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March 25th, 2019

After much comparison shopping and rebate comparisons, webeyecare somehow always has the cheapest prices. Ive used them a few times for different brands qnd they are aleays equal or cheaper than any other i can find and shipping has been accurate so far

Thumbnail of user bobc304
Arkansas
2 reviews
0 helpful votes
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September 18th, 2018

This is my third time to order from this company and I haven't been disappointed yet. Last time, my prescription changed after a second visit to my eye doctor. Webeyecare exchanged the lens with no problem. Good company with good customer service.

Thumbnail of user reneew7
Georgia
1 review
1 helpful vote
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March 18th, 2014
Verified purchase

My experience with WebEyeCare.com has been excellent! Placing my order was easy and fast, and my contacts were delivered within a week. Great prices on the products as well. I highly recommend WebEyecare and have and will re-order my contacts through WebEyeCare.

Thumbnail of user chasep3
Pennsylvania
1 review
1 helpful vote
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March 7th, 2014

Webeyecare was by the least expensive and that's why I decided to go with them. The process of ordering was simple and my contacts arrived very quickly. I would certainly recommend this company to my friends and will buy from them again.

Thumbnail of user annettes223
Minnesota
1 review
0 helpful votes
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November 23rd, 2020

The price was right, but I still haven't received my contacts. When I talked to customer service they said the computers were updating or down and they could not check on my order. I have ordered from this company and was satisfied. Now, I have no contacts and out my money I paid--not knowing if or when I will get my order.

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you for reviewing your purchase with WebEyeCare. We are very sorry for any inconvenience you have experienced. Our system shows the order was shipped on November 11th via your selected method of 5-10 business day ground shipping. USPS is showing the order is out for delivery today. Please let us know if you have any additional questions. Thank you!

https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92748926731001553055796266

Thumbnail of user keithc24
Pennsylvania
1 review
1 helpful vote
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March 8th, 2013

I did a Google search for contact lens suppliers and Webeyecare.com was one of several results that came up. After comparing prices from other sites I decided that Webeyecare was the best value and searched the site for my lens brand and style.
The site made it easy to enter my prescription without fear of mistakes. I entered my shipping and billing information and received my order within a week. The prescription shipped was correct and I am currently wearing the lenses. This was a simple and worry free process and I intend to order from Webeyecare in the future.

Thumbnail of user russella127
California
1 review
0 helpful votes
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October 30th, 2021

Website was very seamless and easy to use. Loved the different ways to get in touch, especially the texting feature. Even better that ( got my contacts in less than a week and A LOT cheaper than the doctor's office

Thumbnail of user janr15
New Jersey
1 review
0 helpful votes
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September 16th, 2013

Very simple to order; faxed my new prescription and the order was shipped the next day. Had a "chat" with a representative online and she was very helpful. The final price was $5.00 per box less than the last place I ordered from (lens.com). Received my order when I expected it.

Thumbnail of user rels1
California
1 review
0 helpful votes
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November 19th, 2018

Great quality contact lenses for a good price. This is my second time ordering contact lenses from webeyecare and I'm a satisfied customer. Also had really fast shipping and I received my contacts within a week.

Thumbnail of user youngl12
South Carolina
1 review
0 helpful votes
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February 1st, 2016

Buying contact lens through webeyecare.com was a great experience because the customer service was so helpful that I was satisfied with everything. Her name was Kara. I would like to appreciate her for her nice help.

Thumbnail of user felixg34
Florida
1 review
0 helpful votes
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October 15th, 2018

Sent defective contacts, order a second batch, then they lost the prescription, one fumble after another. They are quick to take your money, then argue with you that you did not provide prescription, when they are the ones that lost it. I have proof that they received the prescription, they are just too arrogant to admit it, yet their system does not allow to pay until they get the prescription... In few words, this is a lousy company with the worst costumer service I've seen in years

Tip for consumers:
Stay away from them, you will save time, money and the aggravation to deal with their lousy representatives.

Service
Value
Shipping
Returns
Quality
Thumbnail of user renaem12
Montana
2 reviews
0 helpful votes
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May 6th, 2019

Re-Ordering my contacts was very easy, received my order in a timely fashion. No problems. I have trouble finding my prescription locally since it's such a strong prescription which often delays the delivery. But I received my order in a reasonable amount of time.
REF. *******

Thumbnail of user lianeh
California
2 reviews
0 helpful votes
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November 27th, 2013

They are very fast, and the prices are very reasonable, however they did not wait to hear the confirmation of my contact lens prescription when they left a voice message with my eye doctor's office. I inadvertently ordered a + prescription instead of a - prescription so I received the wrong lenses and the optometrist had not yet called back to correct this oversight and provide the correct information. Webeyecare is based in PA and I am in CA so there is a time difference. I feel Webeyecare should have either contacted me that they had not received confirmation or should not have fulfilled my prescription until they did.

Thumbnail of user jessicab791
Florida
1 review
0 helpful votes
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September 23rd, 2019

I received an email stating I was out of contacts. I thought that I had at least another box left. I double checked and I did not! I ordered the contacts and they arrived just 3 days later! Life savers! Thanks!

Thumbnail of user elizabeths639
Florida
1 review
0 helpful votes
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October 3rd, 2019

I have been ordering my contacts through WebEyeCare for several years when they have the promo going on I get 2 boxes of contacts for 80 dollars. I always get my order shipped to me right away. Order number is *******

Thumbnail of user ruthm20
Virginia
1 review
0 helpful votes
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April 28th, 2014
Verified purchase

It was extremely easy to order. And when I made an error, there was no problem exchanging the contacts for the correct ones. It was done in a very timely manner. Person I spoke with was very polite, professional and understanding.

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From the business

WebEyeCare is a leading retailer of discount contact lenses & eyeglasses. Find your new favorite pair of glasses or order your tried and true brand of contact lenses online. We carry all of the leading name brands from doctor's most trusted manufacturers of soft contact lenses at up to 70% off retail prices! With an extensive and varied collection of designer glasses and sunglasses, you'll find something for everyone in your family. Whether you love a classic look or want to make a bold statement, we have a frame that will fit your lifestyle. See more clearly with WebEyeCare today.

Business History

Welcome to WebEyeCare! Founded in 2009, we've been your trusted source for contact lenses & glasses for over 10 years. Based just outside of Philadelphia, Pennsylvania, we pride ourselves on being a US owned & operated company.

Company Representative

Thumbnail of user peterb53
Angela B.
WebEyeCare Rep
Hi! I'm Angela. I'm here to answer any of your questions and address any concerns you may have. We appreciate your feedback and look forward to assisting you.

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