• WebEyeCare

WebEyeCare

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Overview

WebEyeCare has a rating of 3.2 stars from 869 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebEyeCare most frequently mention customer service, contact lenses, and best price. WebEyeCare ranks 9th among Contact Lenses sites.

Positive reviews (last 12 months): 0%
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How would you rate WebEyeCare?
Top Positive Review

“Good Company, Fast shipping”

Ina D.
5/14/21

Hassle free online purchase. Prescription was verified right away. Customer service always available for any concerns/queries. Order was shipped within 24 hours of placement. Product as described. Will shop again.

Top Critical Review

“Stressful”

Nicole B.
8/10/21

I am very stressed out. I moved after putting an order in for my contacts, but due to them not being in stock I had to wait two weeks... But had filed a change of address weeks prior... Well long story short... The carrier they used to ship my contacts decided instead of forwarding my package to my new address or better yet... Leave it at the local post office... To return it to sender... Which ended up being a whole different location not the location where it was previously sent from... Yea confusing I know, what's more confusing is I have reached out to this company 3 times in the past week and a half... And heard nothing! Then I just call them and get placed on hold for over ten minutes... And now being told the ESTIMATED shipping day is tomorrow, and will take ten days to even reach me. I just wanna cry... My eyes are in so much pain!

Reviews (869)

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Reviews that mention popular keywords

customer service (97) contact lenses (69) eye doctor (37)
Thumbnail of user jeffriem
Alabama
1 review
0 helpful votes
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September 9th, 2019

I called customer service and got a real person, and he was pleasant and helpful.
However, the reason I had to call is because the website is difficult to navigate at times. It also was asking me in one place for my prescription and in another place, it was stating that they had received my prescription.

Thumbnail of user sandram27
California
1 review
2 helpful votes
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November 29th, 2013

This site will not allow me to give zero stars, but that's what they deserve. I cannot believe all the good reviews of this site. Are they all relatives or are there that many ignorant people out there. I thought it was a great price so I thought I would order some. I searched online for a coupon code also, but found that there are multiple prices out there for the same site. Then when I went to place my order they added on $20.90 for processing fees which I though covered shipping, but noooo when I clicked to continue $12.95 was added to my cart for shipping. OMG! Really! The price ended up costing more per box than I paid at COSTCO for my original order. Rip off!

Thumbnail of user saranacd
New York
1 review
0 helpful votes
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March 19th, 2017

Easy to find the product, order and received my order quicker than other sites that I had placed an order with previous to this one. They have some of the best prices and easy access to answers to questions. Will order again definitely.

Thumbnail of user wendyc496
Oregon
1 review
1 helpful vote
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August 21st, 2020

They shipped me the wrong prescription (their mistake) and refused to send replacements until they received the wrong order and I called multiple times to request a replacement. I'm still waiting almost a month later.

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you for reviewing your purchase with WebEyeCare. It is standard practice with any company to wait until the incorrect product is returned before the correct product can be shipped out. It is due to this reasoning that you were provided with a prepaid return label (1Z0Y51F60391990802) on August 6 when you advised us of the picking error. The tracking on this label shows it was mailed out on August 10th, delivered August 17th and your exchange was processed today August 21st. Please let us know if you have any additional questions. Thank you!

Thumbnail of user suanna
Massachusetts
1 review
0 helpful votes
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January 28th, 2014

I have been searching high and low for cheaper contacts. I was paying $42.99 a box and I think that's crazy. I found Webeyecare and was beyond excited to see how much cheaper my contacts were so I immediately placed my order! I placed my order but was very disappointed when I saw the shipping cost, it was almost $13.00 to ship two small boxes of contacts! They give you a great price for the contacts but get you with the shipping costs!

Other then the shipping cost I was very happy with how quick they confirmed my prescription with my provider and shipped my lenses, it was less then a week from time I ordered to when I received. The website was also very easy to use.

Thumbnail of user stevej89
Missouri
1 review
0 helpful votes
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August 12th, 2015

I work for a Dr. and would like to let everyone know to beware of this site. They will not let you return product and will not honor a Dr. remake if something needs to be changed. Before you order check out the return policy.

Thumbnail of user maksimp5
Massachusetts
1 review
0 helpful votes
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December 29th, 2017

The website was straightforward to use. I like how you can simply upload a prescription without any need to enter values by hand. As I said, it was a solid experience, but there was nothing I have not seen elsewhere.

Tip for consumers:
Be careful with sales. During the Black Friday, there was a sale, but the "original" price that was crossed-out was significantly higher than a typical everyday price. Be vigilant.

Service
Value
Shipping
Quality
Thumbnail of user amandal496
Illinois
1 review
0 helpful votes
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December 17th, 2019

Reference Number: *******
Always a wonderful experience ordering from WebEyeCare. Always have my contacts in stock & for way less than other companies. Shipping is fast & easy while also providing a tracking number. Uploaded a picture of my prescription, contacts were accurate & of great quality. No complaints!

Thumbnail of user annmignont
New York
1 review
1 helpful vote
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July 20th, 2017

They will advertise a very low price and get you to pay - then tell you they cannot provide your contacts unless you pay more. They issue your refund 3 days later holding your money and making interest off of your money. They charge elevated prices for merchandise you can get locally

Thumbnail of user lorig4
Nebraska
1 review
1 helpful vote
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February 11th, 2014

Affordable contacts that arrived on the date promised! I did not input my confirmation number on the email with my prescription. They figured it out! And my contacts were sent out before I contacted them about my error. Love WebEyeCare!

Thumbnail of user bonniea54
Pennsylvania
1 review
0 helpful votes
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June 11th, 2018

WebEyeCare has the best price I have found. They were easy to order from, I only wish there was some contact when they were shipped and when the prescription was obtained. After the order, I heard nothing. I signed into my account to find out where my contacts were. Other than that, they were great.

Thumbnail of user ryanh121
Utah
1 review
2 helpful votes
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June 6th, 2017

Sent me defective lenses and customer service was horrible. About 50% of the lenses in my package were blurry and completely unusable. They wouldn't help at all. The manufacturer took them back and said the lenses were improperly stored. I will never shop with them again.

Thumbnail of user michaelk37
Washington
1 review
1 helpful vote
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March 29th, 2013

This is my second time using the webeyecare.com website and I have been satisfied both times. On this particular transaction I did experience an error brought on by my own doing. The order was placed but I had forgotten to add my prescription correctly. I was able to use the chat function and was assured that my prescription on the order would be compared to the prescription I had scanned and emailed to webeyecare.com. Within the week I received my contacts with the proper prescription, satisfied once again.

Thumbnail of user stephanier333
Kentucky
1 review
0 helpful votes
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August 31st, 2019

I ordered a year's supply of lenses. I left my doc's contact info, WebEyeCare collected the script details, and the next thing I knew the lenses were at my door. Super crazy fast confirmation and delivery on my order (*******)! Thanks, WebEyeCare!

Thumbnail of user alicem1
California
1 review
6 helpful votes
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March 31st, 2011

I compared numerous sites to find the lowest price and webeyecare had it. I placed my order online and faxed over my prescription. I received an email the next morning stating that my order had shipped and had my contact lenses 5 days later. Smooth transaction and you can't beat the prices.

Thumbnail of user angelal597
Georgia
1 review
0 helpful votes
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November 13th, 2020

I just received my contact lenses from webeyecare.com. This is the second year in a row I've ordered from this site and both times I've gotten a one-year supply of contact lenses for less than the price of a six-month supply from my eye doctor's office. Shipping was free and my lenses arrived on time.

Thumbnail of user suel18
Pennsylvania
1 review
0 helpful votes
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November 19th, 2013

Fast and cheap! Bought contacts from here and had great service. Then, had to switch a box of contacts because of a change in prescription, and was able to do so with minimal hassle. Talk about convenient!

Thumbnail of user jenniferk299
North Carolina
1 review
0 helpful votes
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August 15th, 2018

I had no problems with my first order of contacts so I decided to order again. My order came in a very timely manner and was correct. I had a great experience both times and will use Webeyecare again. I like the price too!

Thumbnail of user jd49
Florida
1 review
2 helpful votes
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March 13th, 2013

The first time I ordered, it took over a week to receive the contacts. However, I was completely happy with them. This time, I got the lenses in two days!
I recommend this site to anyone interested in saving money on their contact lenses.

Thumbnail of user dashag
New York
1 review
1 helpful vote
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April 3rd, 2013

The list of all lenses are clearly listed. I picked the lens i wanted. In this instance i had a new prescription which i faxed to webeyecare.com and i received a confirmation of the order in one day. It was perfect. I am very very pleased

Thumbnail of user donnac24
District of Columbia
1 review
1 helpful vote
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August 26th, 2013

I purchased contacts for a second time on 8/15/13 from this service and there will not be a third! First of all, returning customers pay MORE than if I just Google 'contacts' and buy from the site's 'special offer' link! That was disappointing but I ordered through the link and saved a few dollars. Then I got my contacts after a week only to have some issues with the contacts for my right eye. I went through half of the box to make sure it wasn't just one contact. I still had an existing contact for my left eye. I spent two days trying to view tv, drive and work from my desk only to conclude that the distance vision in the right contacts was not adequate. It is not my prescription as that is current. I started a chat to see if they would do an exchange since the box appeared to be incorrectly marked. The online chat rep said that I needed at least 4 contacts in the box before they would do an exchange! BS! DONE WITH THIS COMPANY!

Thumbnail of user kristals1
Arizona
1 review
1 helpful vote
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March 8th, 2013

I loved doing business with WebEyeCare! I have no complaints. The prices are great, the checkout process is simple, and I received my contacts super fast! I will definitely do business with them again.

Thumbnail of user deetsh
Arkansas
1 review
1 helpful vote
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April 5th, 2013

Nothing but positive satisfactory experience! I placed the order over the internet on Sat Mar 23, and received the lenses on Sat Mar 30. I received email updates on the progress of the order and notice of shipment. My prescription is just enough out-of-the-ordinary that the lenses had to be obtained directly from the manufacturer. Even so I had them in a week.

Thumbnail of user staceyb128
District of Columbia
2 reviews
0 helpful votes
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June 10th, 2019

The first time I used WebEyeCare I ordered the wrong contacts. They reached out and told me the situation and corrected it for me -- no hassles. The "fix" cut my bill in half. I greatly appreciated the attention to my order. The next time I ordered it took all of 2 minutes.

Thumbnail of user kato68
New York
1 review
1 helpful vote
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March 16th, 2023

WebEyeCare does have better deals that other contact lens site when you do a comparison.
But they grab you in with a really low Online Promotion rate of $11.95. Then when you check out you're charged a $70 processing fee. The fee varies based on how many boxes you ordered. So if you order 4 boxes at $11.95, they will charge you a $47.80 "Processing Fee" with some fake schpeal about how their competitors hide their fees. Well, they hide it until check out. However, in my case when I did a cost comparison per box, it came out to $23 per box (instead of the $11.95, I thought I was getting), but was still cheaper than their competitors. So you still get a better deal but they scam you on the promo to lure you in. Their customers know what they are up to, they should give us more credit instead of pissing us off and giving us an icky feeling at check out.

Tip for consumers:
When you get to check out and get hit with the huge processing fee, so a quick search to make sure you are getting the best price.

Products used:
Biofinity contacts lenses

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you for contacting WebEyeCare. On various search platforms, it's typical for sellers to have the product price listed separate from any handling or processing fees. We do advise of potential processing fees in our terms and conditions. Whether we have a higher per box price and no handling or a lower box price and processing, our total price is the best. Please let us know if you have any additional questions or concerns. Thank you!

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From the business

WebEyeCare is a leading retailer of discount contact lenses & eyeglasses. Find your new favorite pair of glasses or order your tried and true brand of contact lenses online. We carry all of the leading name brands from doctor's most trusted manufacturers of soft contact lenses at up to 70% off retail prices! With an extensive and varied collection of designer glasses and sunglasses, you'll find something for everyone in your family. Whether you love a classic look or want to make a bold statement, we have a frame that will fit your lifestyle. See more clearly with WebEyeCare today.

Business History

Welcome to WebEyeCare! Founded in 2009, we've been your trusted source for contact lenses & glasses for over 10 years. Based just outside of Philadelphia, Pennsylvania, we pride ourselves on being a US owned & operated company.

Company Representative

Thumbnail of user peterb53
Angela B.
WebEyeCare Rep
Hi! I'm Angela. I'm here to answer any of your questions and address any concerns you may have. We appreciate your feedback and look forward to assisting you.

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