• WebEyeCare

WebEyeCare

Write a Review

Overview

WebEyeCare has a rating of 3.2 stars from 869 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebEyeCare most frequently mention customer service, contact lenses, and best price. WebEyeCare ranks 9th among Contact Lenses sites.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
16
See all photos
How would you rate WebEyeCare?
Top Positive Review

“Good Company, Fast shipping”

Ina D.
5/14/21

Hassle free online purchase. Prescription was verified right away. Customer service always available for any concerns/queries. Order was shipped within 24 hours of placement. Product as described. Will shop again.

Top Critical Review

“Stressful”

Nicole B.
8/10/21

I am very stressed out. I moved after putting an order in for my contacts, but due to them not being in stock I had to wait two weeks... But had filed a change of address weeks prior... Well long story short... The carrier they used to ship my contacts decided instead of forwarding my package to my new address or better yet... Leave it at the local post office... To return it to sender... Which ended up being a whole different location not the location where it was previously sent from... Yea confusing I know, what's more confusing is I have reached out to this company 3 times in the past week and a half... And heard nothing! Then I just call them and get placed on hold for over ten minutes... And now being told the ESTIMATED shipping day is tomorrow, and will take ten days to even reach me. I just wanna cry... My eyes are in so much pain!

Reviews (869)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (97) contact lenses (69) eye doctor (37)
Thumbnail of user deniset24
Ohio
2 reviews
0 helpful votes
  • Send Message
March 3rd, 2016

Webeyecare.com appeared on my google search and it was very easy to order. The price was the best I found. The order came quickly and was exactly what I needed. I will definitely visit them next year for my yearly purchase.

Thumbnail of user thaop
Arizona
1 review
0 helpful votes
  • Send Message
January 22nd, 2014

The best prices around that I have seen the special contacts that I needed. The only minor complaint was that I got the regular pricing when trying to search it manually through the site but when searched with Google, it will take me to the same item but with the sales pricing. So maybe menu navigation could be better.

Anyway, fast service and good prices overall.

Thumbnail of user tj180
Oklahoma
1 review
0 helpful votes
  • Send Message
December 5th, 2016

I recently made a purchase with Web Eye Care. I was extremely happy with their service and pricing. I made a mistake on my order and called support. I was put through to a representative very quickly and they fixed my mistake with no trouble. I received my contacts on time and in perfect condition. They were the exact contacts I ordered. I will definitely use their services again.

Thumbnail of user lesliew9
Kentucky
1 review
0 helpful votes
  • Send Message
September 16th, 2013

This was my first Time using Webeye Care to purchase contacts and it was awesome! Not only did they have my contacts for much cheaper then anyone else, but ordering was simple and I had my contacts within a week. I will definitely being ordering from Webeyecare.com again!

Thumbnail of user mercedr
South Carolina
1 review
0 helpful votes
  • Send Message
April 3rd, 2018

Finally cancelled my order after waiting 2 weeks. Their customer service didn't answer repeated calls during those two weeks, their voicemail said they were closed due to bad weather but I checked and the weather was fine in PA. Finally got through to a customer service guy who claimed they sent me an email to confirm and I didn't respond. A) If I already paid and uploaded my prescription, if you already gave me an order number, why did you need me to call to confirm? B) *Never* got email C) Customer "care" sucks. Unless you want to wait around for weeks without receiving anything and unable to get in touch with these clouds, I suggest buying elsewhere.

Thumbnail of user athenac9
North Carolina
1 review
0 helpful votes
  • Send Message
May 28th, 2018

I received the product on time. The product is less expensive than my eye doctors office. Would be better if processing fee was cheaper or if 2nd order would not have it. I haven't ordered a second time, so i'm not sure if they still charge a processing fee then. Overall, good experience.

Thumbnail of user jasmineyumeil
California
1 review
1 helpful vote
  • Send Message
January 16th, 2014

Since first time order experience, I felt that was really convenience and great service. This was my second time order. But it was a little uncomfortable. Due to you email me confirmation information showed me UPS.com. I checked everyday, it always showed "NOT AVAILABLE". Till I contacted with costumer service department. They told me, my order mailed by USPS. Okay, fine, I went to check and I had received my order at the same day. I did care no one apologized to me. I felt uncomfortable.

Anyway, I appreciate you sent my order successfully. I still will order my contact lens in the future.

Thumbnail of user johns243
Illinois
1 review
2 helpful votes
  • Send Message
August 10th, 2012

First time ordering my contacts online, usually I get them from my doctor so I didn't really know what I was doing. The online processes seemed easy enough but just to be sure I called WebEyeCare and they offered to place the order for me over the phone, but I wanted to understand how to do it online so that I would know what to do in the future. They were very patient and stayed on the phone with me the entire time and were very helpful. I really appreciate that kind of service.

Thumbnail of user amandam627
North Carolina
1 review
0 helpful votes
  • Send Message
December 14th, 2019

Ordered a years worth of Acuvue contacts. Good price. Arrived quickly with good customer service. There was a sale on the contacts within a week of my order. I asked if they would price match- and they did! Happy with order and will purchase again from this site.

Order# *******

Thumbnail of user karenb52
Massachusetts
2 reviews
1 helpful vote
  • Send Message
March 27th, 2013

I have been using Webeyecare for several years to purchase my contact lenses for both myself and my family. I have found them to have the lowest prices, provide great customer service and have always stood behind their products. I would definitely recommend them to my friends and family.

Thumbnail of user williamh217
Colorado
1 review
0 helpful votes
  • Send Message
March 1st, 2017

I purchased contact lenses on 1/31/2017. This was the second time I have purchased lenses from webeyecare.com. Both times, the contacts came quickly and there were no problems. The price was excellent and I would highly recommend this dealer.

Thumbnail of user cassandrav15
Wisconsin
1 review
0 helpful votes
  • Send Message
October 26th, 2019

My prescription was confirmed in a timely manner and my contacts were shipped out quickly. I was notified when my prescription was going to expire so was able to order just in time before I would need to make an appointment.

Thumbnail of user heidis7
California
1 review
1 helpful vote
  • Send Message
January 25th, 2014

I needed to order contacts for my daughter, and she has astigmatism. The price at the doctor's office was nearly $70 a box. So I started looking online. I was seeing some good deals, but then Web Eyecare came up in Amazon. I couldn't belief the deal! It was amazing. We were able to get the prescriptions filled for both eyes for about the price of one. It was easy to fill, and it was mailed and delivered quickly. I highly recommend Web Eyecare. Fantastic!

Thumbnail of user cherylc1061
Oregon
1 review
0 helpful votes
  • Send Message
November 21st, 2021
Verified purchase

Customer service contacted me about a potential error in my order for glasses. They didn't just ship the eroneous order! Now I have the correct glasses and they are perfect. I already order my contacts from them and am satisfied with the quality and the price. I will definitely order more glasses and contacts from them.

Tip for consumers:
I trust WebEyeCare customer care and quality of their products.

Products used:
Perscription glasses

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!

Thumbnail of user jenniferd20
Washington
1 review
1 helpful vote
  • Send Message
July 27th, 2013

My experience was excellent! The shipping was quick. When I made a mistake in my order I was quickly informed and it was taken care of very quick. The price of my contact were half the price I would pay anywhere else.
Thank you Webeyecare.com!

Thumbnail of user teresar39
Texas
1 review
0 helpful votes
  • Send Message
December 10th, 2016

This site had the best price on my multifocal contacts and shipping was quick. Also, the expiration date on the contacts is several years away. Same contacts as sold by the optometrist but half the price.

Thumbnail of user heathers42
California
2 reviews
1 helpful vote
  • Send Message
April 23rd, 2014
Verified purchase

Easy to order, however, coupon sent to my email was not able to be used with the type of contacts I ordered, so I called the CS line and was able to get right through. When I got through, they advised me that the coupon was not valid with that brand and instead they offered free second day shipping, which worked out great for me because I was almost out of contacts. Contacts came super fast and are exactly what I ordered for a fraction of the price!

Thumbnail of user nanp8
New Jersey
1 review
0 helpful votes
  • Send Message
August 17th, 2018

Next day shipping for my order did not happen- Took 4 days to ship. Per the tracking info from UPS the order originated in Miami, Fl (I live in Jacksonville, Fl) It was then shipped and delivered (5 days after the ship date) to an address in Penn. I contacted UPS for confirmation of delivery which confirmed delivery to address in Penn. Supplied by Web Eye Care. Contacted Web Eye Care and they recognized their error.and would not offer next day delivery. I was told to expect delivery in 3-4 more days. Which means expected delivery 11 to 12 days after order was placed.

Thumbnail of user ll581
Georgia
1 review
0 helpful votes
  • Send Message
March 1st, 2017

My order was processed quickly. The product I received was of quality and was inexpensive. I will always consider purchasing future orders from this company and will recommend to my family and friends.

Thumbnail of user megand212
Massachusetts
1 review
0 helpful votes
  • Send Message
June 29th, 2020

I always order my contacts from webeyecare. They're prices are great and are cheaper than my eye doctor's office. Once the website verifies your prescription after you upload it, you can choose to keep it on file in your account and the ordering process is a breeze. My contacts always arrive in less than a week.

Thumbnail of user mimit24
Texas
1 review
2 helpful votes
  • Send Message
May 27th, 2020

It has been 22 days since I ordered contacts and an eye exam. I finally received my eye exam and have asked for a refund twice and keep getting the run around. Their customer service reps don't reply to emails in a timely manner and never respond once I ask for a refund. I paid for Contacts to be delivered and never got them! I should get a refund. I had to order from 1-800 Contacts and their customer service is impeccable. My order has already been shipped and will be here tomorrow. Don't use this company, they don't honor your purchase and their customer service is subpar at best.

Thumbnail of user brayannenj
Arizona
1 review
0 helpful votes
  • Send Message
January 19th, 2018

I ordered my contact lenses and within a day, I got an email saying the contacts were on backorder, which is ok because I have bad eye site and my lenses never are in stock. At other places, my lenses would take up to 4 to 5 weeks to even be in stock. With WebEyeCare, they were in stock and shipped within 2 weeks!

Thumbnail of user vanessad2
North Carolina
1 review
2 helpful votes
  • Send Message
March 10th, 2014

It was very easy to place my order and prices were very good compared to comparable sites and excellent compared to local shopping options. Communication was great! Order confirmation, Ship confirmation, etc. I will definitely continue to order here!

Thumbnail of user catherineg421
Florida
1 review
0 helpful votes
  • Send Message
November 6th, 2021

I was so surprised to see how much I was able to save. I was able to purchase six months of contacts for my son for much less than I usually pay elsewhere. I am completely satisfied and will order from this company again.

Tip for consumers:
I purchased six months of contacts and saved more than what I would have if I'd ordered three months worth.

Products used:
Contacts

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!

Thumbnail of user anitab9
Washington
1 review
0 helpful votes
  • Send Message
January 15th, 2014

Great deal on acuvue lenses for astigmatism! The only issue is that I had trouble saving my order - and when I left and came back (several times) the order had to be entered multiple times. Otherwise, site was straightforward/easy to use.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

WebEyeCare is a leading retailer of discount contact lenses & eyeglasses. Find your new favorite pair of glasses or order your tried and true brand of contact lenses online. We carry all of the leading name brands from doctor's most trusted manufacturers of soft contact lenses at up to 70% off retail prices! With an extensive and varied collection of designer glasses and sunglasses, you'll find something for everyone in your family. Whether you love a classic look or want to make a bold statement, we have a frame that will fit your lifestyle. See more clearly with WebEyeCare today.

Business History

Welcome to WebEyeCare! Founded in 2009, we've been your trusted source for contact lenses & glasses for over 10 years. Based just outside of Philadelphia, Pennsylvania, we pride ourselves on being a US owned & operated company.

Company Representative

Thumbnail of user peterb53
Angela B.
WebEyeCare Rep
Hi! I'm Angela. I'm here to answer any of your questions and address any concerns you may have. We appreciate your feedback and look forward to assisting you.

How do I know I can trust these reviews about WebEyeCare?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about WebEyeCare?