• WebEyeCare

WebEyeCare

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Overview

WebEyeCare has a rating of 3.2 stars from 869 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebEyeCare most frequently mention customer service, contact lenses, and best price. WebEyeCare ranks 9th among Contact Lenses sites.

Positive reviews (last 12 months): 0%
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How would you rate WebEyeCare?
Top Positive Review

“Good Company, Fast shipping”

Ina D.
5/14/21

Hassle free online purchase. Prescription was verified right away. Customer service always available for any concerns/queries. Order was shipped within 24 hours of placement. Product as described. Will shop again.

Top Critical Review

“Stressful”

Nicole B.
8/10/21

I am very stressed out. I moved after putting an order in for my contacts, but due to them not being in stock I had to wait two weeks... But had filed a change of address weeks prior... Well long story short... The carrier they used to ship my contacts decided instead of forwarding my package to my new address or better yet... Leave it at the local post office... To return it to sender... Which ended up being a whole different location not the location where it was previously sent from... Yea confusing I know, what's more confusing is I have reached out to this company 3 times in the past week and a half... And heard nothing! Then I just call them and get placed on hold for over ten minutes... And now being told the ESTIMATED shipping day is tomorrow, and will take ten days to even reach me. I just wanna cry... My eyes are in so much pain!

Reviews (869)

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Reviews that mention popular keywords

customer service (97) contact lenses (69) eye doctor (37)
Thumbnail of user markp163
Texas
1 review
0 helpful votes
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October 17th, 2016

Prices are way better than other places for the same products, I highly recommend this site to all my coworkers

Thumbnail of user pas127
Montana
1 review
0 helpful votes
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May 21st, 2020

Clear/simple ordering process, confirmed prescription detail via the online/phone test, prompt delivery, no complications, highly recommended.

Thumbnail of user jennifers1621
Georgia
1 review
0 helpful votes
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May 15th, 2020

Best price online, shipped quickly, website was easy to navigate. I have placed several orders with them.

Thumbnail of user karend153
Minnesota
1 review
0 helpful votes
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March 3rd, 2017

Product is as described and as expected.
Shipping was very fast.
Price is super.
Would definitely purchase from WebEye Care again.

Thumbnail of user dennisw173
Texas
1 review
0 helpful votes
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July 7th, 2018

Hassle free make your order upload your prescription it was in a few days you're already come straight to your doorstep

Thumbnail of user robynd32
Arizona
1 review
0 helpful votes
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September 15th, 2018

It's so easy to upload my prescription and they did the rest. Fast
Delivery. I will order from them again and again. Order number *******

Thumbnail of user valeriet2
Texas
1 review
1 helpful vote
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February 28th, 2013

The contacts were great. The price was even better! Thanks soo much. I will DEFINITELY be getting my contacts from you from now on:_)

Thumbnail of user stacyg198
Florida
1 review
0 helpful votes
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April 23rd, 2020

Webeyecare is so easy to order and has competitive prices. I like being able to use my HRA account to pay for my contacts.

Thumbnail of user andrean33
Pennsylvania
1 review
0 helpful votes
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February 1st, 2016

My first time ordering contacts online and I couldn't be happier. The process was smooth and delivery was fast.

Thumbnail of user jerryk17
Washington
1 review
0 helpful votes
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April 28th, 2014
Verified purchase

Webeycare.com is an excellent retailer and shipped quickly. I highly recommend them and will be ordering from them again.

Thumbnail of user katiew91
Michigan
1 review
0 helpful votes
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March 6th, 2018

Fast Shipping, easy to place order and was just what I needed and I also love the rewards program -Thanks!
Order *******, purchased on Feb 9th, 2018

Thumbnail of user irenek72
California
1 review
0 helpful votes
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September 22nd, 2019

Very easy, very efficient, I love ordering through this website! I would recommend to everybody thank you verymuch

Products used:
pro clear

Service
Value
Shipping
Returns
Quality
Thumbnail of user marthap48
Maryland
1 review
0 helpful votes
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April 13th, 2017

I put order in March 27, today is April 13th i don't receive my order just is too long time for delivery

Thumbnail of user robinc96
Colorado
1 review
0 helpful votes
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September 8th, 2017

I appreciate how quickly the contacts are shipped. I wouldn't say that the price is exceptional, but it is an easy process.

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you for reviewing your purchase with WebEyeCare. We greatly appreciate your feedback.We make it our goal to have the most competitive prices for contact lenses. If you find a lower price with a competitor we will beat their total, before any promotions or discounts are applied, for you with our 101% low price guarantee.

Thumbnail of user kend156
Florida
1 review
0 helpful votes
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December 8th, 2018

I was very happy with this service. The web site was easy to navigate and processsing the order was a breeze.

Thumbnail of user lindseyk30
Colorado
1 review
0 helpful votes
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April 22nd, 2018

Uploaded my prescription, placed my order, and received my order 1 day earlier than expected. No complaints. Order #*******

Thumbnail of user maryk880
Missouri
1 review
0 helpful votes
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September 22nd, 2019

The order was fast and easy. The site was easy to navigate and to upload my new Rx. Delivery was within the allotted time frame!

Thumbnail of user katrinas23
Pennsylvania
1 review
0 helpful votes
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April 13th, 2017

Purchase Acuvue moist one-day contact lenses. Great price on my son's contacts. Super fast shipping, received order within 2 days!

Thumbnail of user kristenp27
Michigan
1 review
0 helpful votes
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September 9th, 2017

Received my item quickly. What I needed was in stock here versus elsewhere because the 6pk is discontinued. Thank you.

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you for reviewing your purchase with WebEyeCare. We greatly appreciate your feedback.

Thumbnail of user philomenab
Maine
1 review
0 helpful votes
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October 10th, 2018

So pleased I found Webeyecare, esdy to use the site, excellent customer service, very good price, and quick delivery

Thumbnail of user maryloup8
Connecticut
1 review
0 helpful votes
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December 22nd, 2019

It's easy to order, upload your prescription and service was within a few days. I'm very pleased with WebEyeCare.

Thumbnail of user se3177
Texas
1 review
0 helpful votes
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November 19th, 2013

Ordered contacts - took a bit longer than i expected to get confirmed but wasn't bad. Would order again. Good price.

Thumbnail of user susann243
Illinois
1 review
0 helpful votes
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October 21st, 2019

Found on internet and I wanted to try their aerviceFast and easy, I would use again in the future have a nice eay

Thumbnail of user jillb585
New York
1 review
0 helpful votes
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February 16th, 2021

My contacts were on back order so they were later than I expected but once I got them I was satisfied

Products used:
Contacts

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Awesome to hear! Thank you for recommending us!

Thumbnail of user del75
Washington
1 review
1 helpful vote
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July 10th, 2012

This is one of the worst customer service experiences I have ever had. Ordered contacts 6/27, paid for 2 day shipping. Received an email A WEEK later saying that they "could not verify my prescription". Called my eye doctor to make sure prescription was verified, it was. Informed webeyecare of this the same day and gave them all the information they needed to get ahold of my eye doctor (again). At this point I thought my contacts were on the way, since they had charged me on 6/29, even without (supposedly) being to verify my prescription. Received another email from them 7/3 (about A WEEK) later saying once again that my prescription had not been verified. Called my eye doctor yet again to verify prescription, at this point they are wondering what the deal with webeyecare is, as am I. Emailed webeyecare yet again saying that my prescription was verified. Last straw was today, 7/10, when I received a phone call saying yet again that my prescription wasn't verified.At this point I have been waiting 2 weeks for contacts I paid for 2-day shipping on, have verified the prescription 3 times with my eye doctor. I call to cancel and get hung up on. I call back and ask to a speak to a supervisor who actually says that "eye doctors may tell you one thing and us something else"... seriously? So basically the fault is with my eye doctor, or me, but not webeyecare. I cancelled my order and am planning on filing a complaint with the BBB, as I encourage anyone else who has issues with this business to do.
This is actually not the first time I've had issues with webeyecare before-in fact, every time I've ordered from them there has been a problem-last time they send me 8 boxes of the right eye rather than 4 of each eye... the time before that the boxes looked like they had been stomped on. Neither one of those was a dealbreaker, obviously, but the delay in communication and the passing the buck rather than taking responsibility and working to make it right is the last straw for me. I will never order from them again. I'd rather pay more and get my contacts quickly, efficiently, and with no complications.

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From the business

WebEyeCare is a leading retailer of discount contact lenses & eyeglasses. Find your new favorite pair of glasses or order your tried and true brand of contact lenses online. We carry all of the leading name brands from doctor's most trusted manufacturers of soft contact lenses at up to 70% off retail prices! With an extensive and varied collection of designer glasses and sunglasses, you'll find something for everyone in your family. Whether you love a classic look or want to make a bold statement, we have a frame that will fit your lifestyle. See more clearly with WebEyeCare today.

Business History

Welcome to WebEyeCare! Founded in 2009, we've been your trusted source for contact lenses & glasses for over 10 years. Based just outside of Philadelphia, Pennsylvania, we pride ourselves on being a US owned & operated company.

Company Representative

Thumbnail of user peterb53
Angela B.
WebEyeCare Rep
Hi! I'm Angela. I'm here to answer any of your questions and address any concerns you may have. We appreciate your feedback and look forward to assisting you.

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