• WebEyeCare

WebEyeCare

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Overview

WebEyeCare has a rating of 3.2 stars from 869 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebEyeCare most frequently mention customer service, contact lenses, and best price. WebEyeCare ranks 9th among Contact Lenses sites.

Positive reviews (last 12 months): 0%
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How would you rate WebEyeCare?
Top Positive Review

“Good Company, Fast shipping”

Ina D.
5/14/21

Hassle free online purchase. Prescription was verified right away. Customer service always available for any concerns/queries. Order was shipped within 24 hours of placement. Product as described. Will shop again.

Top Critical Review

“Stressful”

Nicole B.
8/10/21

I am very stressed out. I moved after putting an order in for my contacts, but due to them not being in stock I had to wait two weeks... But had filed a change of address weeks prior... Well long story short... The carrier they used to ship my contacts decided instead of forwarding my package to my new address or better yet... Leave it at the local post office... To return it to sender... Which ended up being a whole different location not the location where it was previously sent from... Yea confusing I know, what's more confusing is I have reached out to this company 3 times in the past week and a half... And heard nothing! Then I just call them and get placed on hold for over ten minutes... And now being told the ESTIMATED shipping day is tomorrow, and will take ten days to even reach me. I just wanna cry... My eyes are in so much pain!

Reviews (869)

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Reviews that mention popular keywords

customer service (97) contact lenses (69) eye doctor (37)
Thumbnail of user seans461
Michigan
1 review
0 helpful votes
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April 12th, 2020

I used to just order my contacts when I got my eye exam. It would end up being a very expensive day costing hundreds of dollars. Now I upload my prescription and order my contacts at a cheaper price and as I need them.

Thumbnail of user terris93
Washington
1 review
0 helpful votes
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March 6th, 2018

Im still waiting for my contacts. After 10 business days the original package was sent back to the supplier. According to USPS tracking number my contacts were somewhere for days. I still dont have my contacts and webeye showed no interest

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you for reviewing your purchase. We would be happy to look into this for you. Please provide your order number. Thank you!

Thumbnail of user clarac16
Tennessee
1 review
3 helpful votes
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February 25th, 2014

They are not the lowest price for Contacts!

There "Guarantee Lowest Price on any Contact Lenses" is not true.

They would not match lower price that I found elsewhere. Even though they said they would beat any price.

Look elsewhere for cheeper contacts like -
http://www.replacemycontacts.com/
www.opticontacts.com (with their $10 off if you like them on Facebook!)

Thumbnail of user melm127
Pennsylvania
1 review
0 helpful votes
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February 18th, 2021

Not sure what all the reviews are about but my experience was seemless. Placed my order monday morning had my tracking by Wednesday and my order by Friday! I selected the free 5-10 shipping expecting the USPS delays but WebEyeCare shipped it UPS ground getting it to me soo fast! So glad I didn't let reviews stop me from giving them a try!

Service
Value
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Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you so much for your kind words and recommendation! We greatly appreciate it!

Thumbnail of user melissaw237
Colorado
1 review
0 helpful votes
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November 17th, 2018

Order #******* - I was so happy to find this site. The price of the FreshLooks Colorblends lenses are all of a sudden twice the price everywhere else. I will get my lenses here from now on since I am not being ripped off. The lenses came in a timely manner and I am very satisfied.

Thumbnail of user theodoren16
New York
1 review
0 helpful votes
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January 30th, 2020

I Love WebEyeCare.com my order is always shipped ASAP and they verify my RX in a day or less. If you cant get a APT with your doctor right away they even provide online eye test and doctor reviews and give you RX. Save time and money with them, whats not to like?

Thumbnail of user keithk135
Arizona
1 review
0 helpful votes
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November 4th, 2018

Contacts from WebEyeCare were misdelivered and I never received them. They refuse to refund and resend, despite me alerting them that the address they were shipping to was wrong. Very unhappy.

UPDATE - after posting this notice, I reached out to them again and finally they reshipped. I up the rating from 1 to a 3... but why does it take constant complaining to get good service in first place?

Thumbnail of user jbs12
Florida
2 reviews
0 helpful votes
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March 8th, 2019

ZERO stars... The WORST customer experience I have ever received online. Yeah the prices are good, but the communication is spotty at best. I scanned and sent them my prescription, paid extra for expedited shipping and they sent the wrong contacts. I can only assume I am required to send them back the old ones, after filling out some archaic paperwork with my order information and prescription information AGAIN. I say I can only assume this, because I am now at 2 days with NO RESPONSE to my persistent questions via email. Really, how hard is it to say, no sir, we can't do that without charging you. The point is, I don't care, I'd pay for the right set cause the credits are all going to work out anyhow. I am on vacation, and now have 2 days of contacts left (dailies) and cannot get any reply out of them whatsoever. I will GLADLY pay my optometrist more money to GET IT RIGHT the first time... Never again!

Thumbnail of user craigc218
Arizona
1 review
0 helpful votes
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April 20th, 2019

My contact lens prescription was updated so i thought I would try WebEyeCare. It was very simple to order, the price was fair and delivery was prompt. All in all, it was a very good experience and I would definitely order from threm again.

Thumbnail of user prestonw19
Tennessee
4 reviews
4 helpful votes
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April 25th, 2017

Webeyecare has prices similar to [a department store that sounds like it sells walls]. I like their clean, easy to use website - but mostly their prices for their brand name contacts. Some of the softest contacts ever, by the way, are the Acuvue Oasys.

Thumbnail of user lindam2177
Kentucky
1 review
2 helpful votes
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October 18th, 2020

Apparently the first Rx I sent was for glasses not contacts. WebEyeCare contacted my optometrist, but when they didn't receive an answer they sent contacts from my old expired Rx. Perhaps they could have called my optometrist (who told me they never received the inquiry). I had to get new contact Rx In person and upload it. Then it took a few weeks to get the new contacts. Apparently they were waiting for me to mail back the wrong ones ( which I did the very day I was told to). If I had known they were waiting on the return I would have told them to charge me for new ones and send them ASAP. They could have then refunded me when the old ones arrived. Miscommunication all around. WebEyeCare is normally not like this.

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you for reviewing your purchase with WebEyeCare. We are very sorry to hear you did not receive the level of customer service we strive to meet. If you can please provide your order number we would be happy to look into this matter. Please let us know if you have any additional questions. Thank you!

Thumbnail of user roberta2261
Utah
1 review
0 helpful votes
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April 20th, 2021
Verified purchase

WebEyecare.com had the best price, free delivery and I got my contacts in less than a week. Great experience, easy to navigate website, and submission of prescription

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

We are thrilled to have exceeded your expectations. Thank you so much for your kind words and we look forward to serving you in the future.

Thumbnail of user jayn452
Illinois
1 review
4 helpful votes
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January 31st, 2022
Verified purchase

Placed order for $519, and they added a $219 "processing fee" because other companies "hide their fee in the product price..." This company is a joke!

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Hello. We understand the frustration - fees are everywhere online. On various search platforms, it's typical for sellers to have the product price listed separate from any handling or processing fees. We do try to be as up front about ours as possible with listing the charges separately in the Cart. Whether we have a higher per box price and no handling or a lower box price and processing, our total price is the best. Please let us know if you have any additional questions or concerns. Thank you!

Thumbnail of user laurar2144
Illinois
1 review
0 helpful votes
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June 10th, 2022
Verified purchase

There was a missing box of contacts in my original order. One quick email and the missed box was shipped out quickly. Bonus, they were $50 cheaper than all other online competitors

Products used:
Acuvue contacts

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

We are thrilled to hear that you have been pleased with your experience despite the small packaging issue. Thank you for the recommendation and we look forward to serving you in the future!

Thumbnail of user matthewr668
Wisconsin
3 reviews
1 helpful vote
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August 26th, 2021
Verified purchase

Signed up and placed my first order for contacts earlier this year. Found the best price here with WebEyeCare.com, and the order was completed and shipped quick. Had a small glitch with getting an Rx change updated with them before they shipped out my next order, but they have been working with me to get this resolved. UPDATE: Dropping down to 3 STARS, but just wanted to note 2 things: 1) Their website could use a little upgrade. It doesn't really have a communication\issue resolution section to it, such as like a Messages Menu, which would be kind of nice and they don't have an Account area. For example, if you send in a return, there is no place in the online system to see the status of the return or the status of your account/credit card credit. 2) There seems to be a lag between an order being processed and when it is actually shipped. I just placed an order on 8/26, and it's been showing as "Processed" for least 2 days now and still hasn't shipped. No other updates available on it. One more thing. They have this "awards" system that you get $5, or $10 etc amount that you've earned based on your orders. However, if anything is on sale or has a "special" which seems they have a lot of them, especially for the contacts that I want, you can't use your credit on an order with a sale item. Which, IMO, is kinda dumb. You've supposedly earned the credit because you spent enough money with them already, so then let a person use it!

Thumbnail of user pamelar11
Massachusetts
1 review
1 helpful vote
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April 3rd, 2013

I have used other websites like 1800Contacts and ShipmyContacts and I felt that this one was at least as good if not better. The ordering process was easy to understand for my first time and I received the contacts quickly.

Thumbnail of user johnw710
Texas
1 review
0 helpful votes
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September 8th, 2017

Happy I found them and have made several purchases from WebEyeCare! I don't have a lot of time to waste shopping around so when i compared pricing with the the major online stores WebEyeCare was the cheapest and for the same quality, brand and size plus shipping.

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you for reviewing your purchase with WebEyeCare. We greatly appreciate your feedback.We make it our goal to have the most competitive prices for contact lenses. If you find a lower price with a competitor we will beat their total, before any promotions or discounts are applied, for you with our 101% low price guarantee.

Thumbnail of user micheller280
Arizona
2 reviews
1 helpful vote
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May 7th, 2018

Fast response and delivery, no problems the price was good free shipping, very easy to reorder, I had ordered from another company did not receive my order do I cancelled and receivewd my new order from Webcare in four days

Thumbnail of user adrianan40
Florida
1 review
0 helpful votes
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February 21st, 2021
Verified purchase

While Webeyecare.com consulted with my doctors to verify my subscription, they kept me informed every step of the way. My package arrived quickly and in perfect shape.

Tip for consumers:
Upload a copy of your prescription for quicker verification.

Products used:
Contact lenses

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you so much for your kind words and recommendation! We greatly appreciate it!

Thumbnail of user ginam13
Wisconsin
1 review
1 helpful vote
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December 6th, 2012

I went to order my contacts and was surprised by how cheap my Air Optix for Astigmatism were. So I started to place my order and noticed the $10 processing fee (I rounded up) AND then the shipping fee. What was going to be an $80 purchase turned into over $100. It wasnt worth it to me, esepcially with some of the negative reviews about shipping issues. I went back to my old place. Contactlensking.com. They have free shipping (although its snail mail, but I got my contacts within a week). Their other shipping fees aren't too bad. $6.95 for priority and a little higher for 2 day and overnight. Their overnight shipping was only $3 more than what regular shipping was for these guys.

Thumbnail of user terrye9
Virginia
1 review
1 helpful vote
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April 16th, 2014
Verified purchase

Experience was great. I accidentally ordered the incorrect contacts and when I called to explain the errior, the WebEyeCare staff were excellent. I also was able to get someone on the phone quickly without waiting on hold, which I greatly, greatly appreicated. I will definitely use WebEyeCare again and recommend it to friends.

Thumbnail of user shilohd3
South Dakota
1 review
0 helpful votes
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November 18th, 2021
Verified purchase

There was a delay with my contacts but they still got here quicker then I thought.
And they kept in great contact with me the whole time, making sure I knew exactly what was going on.

Products used:
Contacts

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you so much for recommending us! We are so glad to have helped you with your contact lenses.

Thumbnail of user susanh1799
Virginia
1 review
0 helpful votes
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December 31st, 2020
Verified purchase

Easy ordering. Was a hard prescription, so it came in the time frame that was indicated. I did have to reach out and contact them about a tracking number. Overall, I will re-order from them.

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Awesome to hear! Thank you for recommending us!

Thumbnail of user maggsw
New York
1 review
1 helpful vote
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June 25th, 2020

I ordered 2 boxes of contacts on June 1,2020. The box I received they sent the wrong script in my order. When I called, they said it wasn't their fault, so I ended up with the shipping charge. When they shipped the order again it was the wrong script again. When I called, said they would overnight the correct contacts but I never got them the next day. When I called again, they finally shipped the correct lenses. I got them on June 25th which is totally unacceptable.

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

We are very sorry to hear of the inconvenience you have experienced. We are eager to remedy this. Please give us a call at (888) 536-7480 when you have a moment. Again, we are sorry for the inconvenience and hope to connect you with our team soon.

Thumbnail of user rickm22
California
1 review
1 helpful vote
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August 14th, 2012

I don't typically write reviews online but I got such great service that I had to share. I placed an order for contact lenses and entered the wrong prescription. WebEyeCare called my doctor and verified the prescription with them and caught the error. They then called me and discussed the change and got my approval and shipped out the order ALL IN THE SAME DAY! Kudos to them, they have a loyal customer for life.

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From the business

WebEyeCare is a leading retailer of discount contact lenses & eyeglasses. Find your new favorite pair of glasses or order your tried and true brand of contact lenses online. We carry all of the leading name brands from doctor's most trusted manufacturers of soft contact lenses at up to 70% off retail prices! With an extensive and varied collection of designer glasses and sunglasses, you'll find something for everyone in your family. Whether you love a classic look or want to make a bold statement, we have a frame that will fit your lifestyle. See more clearly with WebEyeCare today.

Business History

Welcome to WebEyeCare! Founded in 2009, we've been your trusted source for contact lenses & glasses for over 10 years. Based just outside of Philadelphia, Pennsylvania, we pride ourselves on being a US owned & operated company.

Company Representative

Thumbnail of user peterb53
Angela B.
WebEyeCare Rep
Hi! I'm Angela. I'm here to answer any of your questions and address any concerns you may have. We appreciate your feedback and look forward to assisting you.

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