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WebMinds has a rating of 1.3 stars from 36 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WebMinds most frequently mention tech support problems. WebMinds ranks 2172nd among Software sites.
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I have cleared out over a thousand duplicate images, freeing up many gigabytes of room. I've transferred only the unique images from half a dozen flash drives, and in only one weekend have completed a task that I had been working at for months! Haven't had it long enough to experience the customer support issues mentioned here, but in my opinion the money was well spent for the time saved in cleaning up my pics.
Purchased the Duplicate Photo Finder software and they charged me $69.85 after bundling it with other programs and a two year license that I didn't ask for. They blew-off my requests for refund then argued with Discover when I made the claim there. Only so many hours in the day I let it drop. I never installed the software - might be wonderful or it could suck - I can only recommend that you don't do business with this company.
Charged even though I deleted the program (that did not work) and let them know. Spent over an hour on the phone with them. I ordered a program for $39 and was charged $69. Very dishonest company.
I have tried to install this for two weeks. Every time I contact support they give a new link. Nothing is working I have requested my money back repeatedly. I have had it
Webminds Duplicate Photo Remover quit working. E-mailed Tech support 3 times. NO REPLY! Called their Tech Support twice. NO HELP! Kept trying to sell me virus remover.
" I do not reccommend "!
Software never installed. I've been asking for a refund for literally months. Crooks. Avoid at all costs.
Hi Evan, sorry you aren't satisfied with our customer service. Could you please specify why you never installed the software you purchased?
And then when you complain they respond with a very nice helpful message that requests your order number but give you no way of sending it to them.
The problem was dealt with and Daina has her license key now. For further issues, please feel free to submit a support ticket via product website.
Bought it and all I have received is a receipt and promotion. No licence key and no response to my inquiries or demands. They took my money and ran.
I purchased the easy duplicate finder for 3 PCS.
It does not install even a second time and the "SUPPORT RESPONSE" IS JUST REPETITION OF A PROCEDURE THAT DOESN'T WORK.
Bad experience with the software and then when I requested a refund I got lectured about the "tone" of my email. It did NOT take out all the duplicate files and I immediately started having weird problems in my computer and I had to call tech support. Customer service claimed they issued a refund but sent a very snarky email lecturing me about how I wrote MY email. Fragile, anyone? I said nothing nasty, I just expressed my disappointment with what they claimed it would do, as opposed to what my actual experience was. The person also told me in so many words that I did not know what I was talking about, and that of course, THEIR software wouldn't do any of the things I was claiming. Well, all l did was forward to them what tech support told me had happened. And the only reason I told Webminds what tech support told me was because WEBIMINDS ASKED me to explain it in the last email. If they didn't want the answer, or were that easily offended, then they shouldn't have asked. All I told them is what my tech support people told ME and I got a lecture for it. I wish I had read some of the reviews here and on other sites before I bought it. I don't believe my card will be refunded either but we we'll see.
Products used:
Duplicate File/photo Deletion software
Dont use... it takes two hour to uninstall it... very complicated and push u to buy the premium...
I would never use this app... waste my time!
Hi Nima, I'm sorry you found our software difficult to use (although it's a simple 3-step process where you add folders, run a scan, and click on the "Delete" button to remove duplicate files). Also, it doesn't take that long to uninstall our apps - on Windows, it's a simple process, just like for other apps. And on Mac, you can simply delete the. App file from the "Applications" folder. Also, we have detailed uninstall instructions on our website's "Help" page.
Never received a license! I contacted support 10 times and they do not bother to reply.
STAY AWAY! SCAM!
Hi, and sorry for the trouble. Licenses are sent using an automated email system and sometimes the emails end up in Spam. So please check that. Also, please provide your support ticket reference number and I'll check it for you.
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We deliver software products for your PC & Mac that help to keep your computer running smoothly. WebMinds software products are used by over 12 million people worldwide with thousands of new users joining us every day.
Hello Diane, I had a chat with our support team and they showed me the entire correspondence with you. What you state in your review is not exactly true. You successfully installed our software on your computer and then encountered a problem with the scan. Support sent you a new version to try, which unfortunately returned the same problem. We then asked you to provide the log file for the application (a standard software support procedure), which you refused to do. We would really like to find out what the problem is and fix it.