Weebly

Weebly rectified any disputes in a timely manner. The web designer assigned to my project clearly spelled out the time frame of the project even while he was held in a meeting. The sequence of e-mails were misread and it was my fault for not looking carefully. Marshall the initial sales representative only briefed me on the project details but did not specif as to what type of web sites could be done in one day. The web designer determined that a real estate website would take much more time to complete and 2-3 weeks was more realistic. The hold time of 20-30 minutes was due to the high volume of calls in peak hours of operation. Weebly immediately refunded my money and requested feedback. I am satisfied with the services Weebly has to offer the general public.

Support was unable to fix my website form submissions. My contact forms were not recording submissions or sending me emails even though it showed my customers that their inquiry was submitted. I lost several leads this way. 3 different forms on my site were broken, showing the customer their form was submitted but not actually recording. Support tried to fix the issue but when they couldn't they just stated that there was nothing wrong with the site on their end and they would not be trying anything else to fix it. I had to recreate my entire site on a different hosting platform to get the form submission feature back. I had been with them for over 10 years. I had several issues with them in the past from billing as well as technical support. I even had to recrate an entire retail site when square purchased Weebly and messed up the inventory integration. However, after loosing so many customer leads, this was the final issue that convinced me to make the switch.