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WeeblyReviews 157

1.6

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Weebly Reviews Summary

Weebly has a rating of 1.6 stars from 157 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Weebly most frequently mention customer service, live chat and credit card. Weebly ranks 147th among Website Builder sites.

service
47
value
47
shipping
16
returns
22
quality
43

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Canada
1 review
4 helpful votes
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Poor tech support
August 30, 2016

I asked about copying and pasting from one web page to another. The tech support guy named 'Nick' did not know how and asked a supervisor. He gave an answer. I asked 'Where does it get stored?' He gave an unrelated answer. I asked a 2nd and 3rd time. He talked over me and would not answer my question. He didn't know. I said that he had been talking over me and began to ask my question a 4th time and he began talking over me again. I told him to 'shut up' and listen to my question. He interrupted and argued with me. I said 'FU' and hung up. Incompetent tech support. This has happened before.

Date of experience: August 30, 2016
Arizona
1 review
7 helpful votes
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Customer service could use some work... i do not appreciate being told by someone that i didn't follow instructions when i did. Very condescending customer service rep... brody could use some customer service training :)

Date of experience: June 2, 2016
Michigan
2 reviews
7 helpful votes
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Sad to say, I was duped. Call and rarely help on their end. Last week called to ask a question and told: "it is up for renewal, but if you pay today you get 20% off." Think I had two more weeks. I gave the money and realized they charged me six months instead of the 12 months, and was surprised at the cost. I called to and told they would refund the money, but cancel me as of that day. Telling them, I had two weeks left; it didn't seem to interest them. I recalled to be told "she was wrong." Went to transfer the site to another company and told "it can't be done due to the equipment they use. (Another company said this. I called Weebly to be told I wanted it canceled at the renewal date and told, "It is up for renewal in Dec. 2106 and it will be done then," Obviously they never canceled me. I again called. If calling their billing department expect to be put on hold for a very long time, but sales you get immediate attention. He then tells me I'm right, and it had been canceled. It seems Weebly should get their facts together.

Date of experience: May 27, 2016
Maryland
2 reviews
2 helpful votes
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Geniuses
March 9, 2016

So fun and easy to use... when on a laptop or PC I love it

Date of experience: March 8, 2016
Nebraska
10 reviews
25 helpful votes
Follow barely a.
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I started one free site on weebly a couple of years ago and it has been running ever since so that is the good news. I tried to start another site recently and their site builder seems clunky and hard to use. I am still looking for a hosting company which can give you a clean, well-organized, and straight-forward website builder, but that seems pretty rare.
Wordpress seems to be the most widely used and well regarded software for making and maintaining a site, but the learning curve is steep and I am a bit of a dolt. Weebly has a lot of options for a free site, but it's drag and drop builder does not really let you do much.

It did not want to accept any photos because I run a linux os and I am assuming my photos, even though they are from smart phones, do not conform to the weebly software.
I do not recall having that problem before, (when I setup the previous site). Also it is impossible to resize anything on a new page, and their text editor only gives you very basic options. If you are putting some "brochure-ware" up on their free site, it is probably adequate, but do not expect much.
I do not know how easy it is to do e-commerce or to move or upgrade your website, but it feels difficult to do the simplest things, and I do not think it has to be that way. But I am not very adept at any of these things so it may work for you. I am just not very impressed with their website builder.

Date of experience: March 6, 2016
Utah
3 reviews
24 helpful votes
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My site, mymmbr.tk, was made easily using Weebly. I put it together with little coding knowledge and a perfectionist personality, but I don't think there is really much left to change. With Weebly, I have been able to create many sites in a short amount of time with little to no effort. Now Weebly just came out with "Apps" that can be used to further increase the value of your site. If I had found this place before, I would have made hundreds more sites, and would probably use them for every school project I have. Weebly is great as free, and the Pro features can be found for free elsewhere if you are dedicated to having them without the cost. If you're looking for a website creator, use Weebly!

Date of experience: January 17, 2016
Pennsylvania
1 review
3 helpful votes
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Don't do it!
January 4, 2016

Do yourself a favor and grab your domain from GoDaddy and research other websites if you seek a user friendly web builder to create your blog or other site. The simplest items are difficult on this site.

Date of experience: January 4, 2016
Canada
10 reviews
115 helpful votes
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WASTED SO MUCH TIME!
November 24, 2015

After their Carbon update it's just bug after bug, problem after problem... The way it's going with support and tech fixing things, I calculate that my website, the one I worked on for months, will take 10 years to fix so it can be fully functional. Do yourself a big favour and use a platform like WordPress where there are not so many limitations and you can host your own website-- this is what the Pros do, for a very good reason.

I am finally through with Weebly. GOOD RIDDANCE! If it's just a blog or super simple website layout, you might be okay with Weebly, but other than that, SAVE YOUR SANITY and use something else for your web building! I will never use an editor like Weeby where I don't have 100% control of my site. Host your own site with Wordpress! Wordpress offers drag and drop templates too-- a lot of Weebly users don't realize that!

Date of experience: November 24, 2015
Maryland
12 reviews
206 helpful votes
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They shutdown my websites and my account claiming I was violating the terms, but I was not. I decided to create my websites somewhere else. I will never go back to weebly.com again. Try squarespace.com instead.

Date of experience: November 20, 2015
Missouri
1 review
5 helpful votes
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Does Not Save
November 7, 2015

When you go and change something it changes it right back to what you had before. When you change the name of your page it changes it back to the default it had for the website template.

Date of experience: November 7, 2015
Washington
1 review
8 helpful votes
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About 6 months ago I left a review, shortly after the introduction of Carbon, with a one start on service. I have always been a fan of the Weebly application. Yes, they do have occasional glitches, but I am a realist and understand that technology will always have moments of dysfunction. Here is the very big PLUS to Weebly, their cost is relatively low for the overwhelming number of wonderful options and services that they offer. Especially for the business plan that includes eCommerce. If you compare their eCommerce prices to an applicant such as Big Commerce you will find that Weebly is 1) much easier to use 2) hundreds of dollars less every month. I have returned to write this review specifically because I have noted that in the last 6 months that Weebly seems to be making a significant effort to improve their service and communication. I recommend Weebly, just be prepared that when you are doing online web development that no matter what there is going to be down time. It doesn't matter what application that you go with. So, accept that probably once or twice a year you will have your website down for an hour, and hopefully it doesn't happen when you have a big sale or have spent a lot on a promotion!

Date of experience: October 11, 2015
AE
1 review
5 helpful votes
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BE WARNED! I enjoyed creating my website but a year later, though I was still battling to be paid for my time creating the website, the person who paid for the site to be listed online was given rights to my website design and artwork. I was told that I would need a court order to get the rights back! I WAS NEVER PAID FOR MY WORK BUT WEEBLY ONLY CATERS TO THE PERSON WHO PAID TO MAKE THE SITE LIVE!

Date of experience: July 23, 2015
California
1 review
10 helpful votes
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Thanks to awkward and clunky templates, inability to do anything with the code... or even export it... or even look at it... I have wasted time I will never get back trying to get this totally piece of junk tool to do anything useful for me. If you are in grade school or trying to sell junk out of your garage on line this is the tool for you.

Want something that looks like garbage, can 't be fixed if it does, can make one mistake to take away hours of work that can't be undone? Want to have one thing go wrong after another and will stay that way until you finally give up throwing good time and money after bad? Weebly is also the tool for you!

I will now forget I ever went through this trying to put something together for my business and move on. Thanks for wasting my time Weebly.

Date of experience: July 6, 2015
India
11 reviews
32 helpful votes
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We can create website free and easily. We can create websites for our business

Date of experience: June 8, 2015
Oregon
1 review
15 helpful votes
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If I could give them MINUS 5 stars I would. I have purchased domain name registration and hosting from weebly for (too many) years and decided that I will never do business with them again. A few days ago, in the process of updating my website they blocked the publication of my website even though I have always paid on time and have purchased and PAID services in full for another 18 months. They blocked publication to extort more money. They also applied pressure tactics, told me numerous lies about the technical status of my website and applied codes to blocking me from transfering my domain name registration after I found much better and cheaper service elsewhere. I fought them and won. Don't let them do it to you.

Date of experience: May 8, 2015
Georgia
2 reviews
42 helpful votes
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I invested lot of time to create me a 7 page website, endless hours of developing, testing, redoing. When I got it ready and I really liked the outcome I had a problem cause some of a text was invisible with Firefox while it was ok with other browser. So I contacted the help desk... got it fixed...

In 2 hour time my site was deleted and my Weebly account terminated... No warning, no reason, no nothing. I sent them an e-mail asking what about the content that took me days to create? No answer to this date! Seriously... my website was not really ready yet, no payment module, no real domain I was planning to purchase...

It is just killing me how rude they can be. I do not know the reason. I did not advertise the site, was just developing it. It was sports related information and consulting...

Either way. Be aware. You do tons of hard work. Finally you develop the product you like... and they erase everything and throw you out with the one click. And no explanation... Nothing. Buff you are gone...

That is not business, that's BS people. Do not go anywhere near these fools!
You will get hurt!

What a hypocrates!

I run consultation service with the monthly subscriptions and they delete my business saying:

Jeff G (Weebly)

May 1,2015 08:58

"We do not allow MLM / Make Money style sites on our network"

Really I thought you can actually create a small business website or store for that matter on Weebly. Turns out this is not for any kind of business at all. As soon as you try to make money, you are shut down. To be precise- you are accused in MLM, even if you are mom-pop store selling cookies

That is just horrible! Create small business website or e-store, pay to us for it, but be aware. As soon you are trying to make any money- we will accuse you of running MLM scam and shut you down!

So people have that in mind before you even go close to these clowns!

Date of experience: May 1, 2015
Texas
16 reviews
75 helpful votes
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Uggghh.
March 22, 2015

I have a problem. I want to make a website under a domain I name. For some reason, there is no website creator where a domain, including Weebly. They all say they are free, but when I tried to make one, it tried to charge me $67.90! I suggest you don't make a website unless you are actually interested in spending for a business or something. I am not just trying to beat up this one website, but all website creators! By the way, if you know of a website where I can get my own domain completely free, comment on my SiteJabber account. :)

Date of experience: March 22, 2015
Texas
1 review
5 helpful votes
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Weebly is very limited as what they can do. If you are starting an ecommerce business its best to just pay the money for a professional web builder. Weebly is behind in so many aspects and if your business goes well you can easily outgrow weebly. They recently added member sign. However once a member signs in none of there account info is saved. You actually have no gain and customer has no gain what so ever by creating an account with your website through weebly. What a waste. Way to go weebly. I am not even going to wait for my contract with them to end. I am paying the money for a professional website. If your a small store and don't require a lot options and don't mind a cheasy site, than weebly is definitely for you. I do want to mention that if you need customer support you can forget talking to a live rep, they only have live chat. Which takes even longer to fix your solution.

Date of experience: December 23, 2014
Oregon
1 review
9 helpful votes
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Be warned about Weebly
December 4, 2014

Be warned about Weebly. They pretend to be so wonderful but they will continue to charge you for your website without contacting you and giving you the option to opt out. If you contact them, they will send you through their labyrinthine login process. If you have a username and password, you can access your account, but when you try to cancel, you will receive a prompt for a "validation key" which doesn't appear anywhere. If you try to reset your password, the same thing happens. If you request your account be cancelled, customer service sends you a long winded response, telling you to repeat everything that didn't work before. This is a money pit you can't stop. I had to change my credit card account and alerted American Express to block any charges that might try and fraudulently extract more $$ from me. AVOID Weebly like the biblical plague it is.

Date of experience: December 4, 2014
Canada
1 review
8 helpful votes
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Weebly is the worst site to use for so many reasons, perhaps before an award is given you might want to do your homework first. Have you ever Googled 'Weebly complaints'? They are numerous! The site offers NO customer service, they create 'upgrades' that are not tested first, implemented without a choice and then screw up everyone's site for at least 2 weeks! Their latest 'upgrade' has ongoing problems that they have not corrected sine June 1,2014. Yes, over 2 months later they still haven't figured out how to correct their own crap! They do NOT care about their customers or what havoc they create, they don't care about the customer's lost revenue, they just DON'T care. I am one of thousands of customers that are fed up with all their nonsense!

Date of experience: August 16, 2014